North Crest

What North Crest does

TriStar NorthCrest Medical Center (operating name North Crest, legal entity TriStar NorthCrest Medical Center) is a 109-bed acute care community hospital located at 100 Northcrest Drive, Springfield, Tennessee, serving Robertson County and surrounding areas across Middle Tennessee and Southern Kentucky. Founded in 1999 and now wholly owned by HCA Healthcare (NYSE: HCA) through the TriStar Health regional network, the facility delivers a full-service inpatient and outpatient portfolio including 24/7 emergency care, cardiovascular catheterization, diagnostic imaging (CT, MRI, X-ray), orthopedics, oncology, women's care, pulmonary care, sleep diagnostics, hyperbaric oxygen therapy, speech therapy, wound care, and cardiac and pulmonary rehabilitation programs.

Technology infrastructure consists of standard healthcare IT systems rather than proprietary platforms. The core digital product is MyHealthONE, an HCA-developed secure patient portal available via web and dedicated iOS/Android mobile applications, which consolidates health record access, discharge instructions, appointment scheduling, and online bill payment (powered by the ePay Healthcare platform). Additional technology-enabled services include a telemedicine program that virtually delivers specialist expertise to patient bedsides and free online health risk assessments for cardiac, orthopedic, and weight-related conditions that feed the marketing funnel.

The business model is fee-for-service acute care hospital operations. Revenue is generated by billing insurance carriers (Aetna, BlueCross BlueShield of Tennessee, Cigna, Humana, United Healthcare), Medicare, Medicaid, and self-pay patients for clinical services rendered, with pricing not publicly disclosed but governed by CMS price transparency requirements and Good Faith Estimate rules for uninsured patients. Distribution is direct-to-consumer via the physical hospital facility, supplemented by the TriStar Medical Group physician referral network (111 physician practices across Tennessee and Southern Kentucky), 18 urgent care centers, and 7 freestanding emergency rooms that channel patients into NorthCrest's inpatient services. Marketing is conducted through social media (Facebook, Instagram, Twitter/X, YouTube), email newsletters, a Healthy Living blog, community classes and events, and the Consult-A-Nurse 24/7 hotline.

Name

North Crest

Legal name

TriStar NorthCrest Medical Center

Website

https://northcrest.com

Company type

Public

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

TriStar NorthCrest Medical Center is a 109-bed acute care hospital in Springfield, Tennessee, serving Robertson County and surrounding areas as part of HCA Healthcare's TriStar Health network. It offers emergency, cardiology, orthopedic, women's care, diagnostic imaging, and rehabilitation services via direct patient care and a digital portal.

Ownership category

akta.pro rank

Product category

Acute Care Hospital Services

NAICS

Specialty (except Psychiatric and Substance Abuse) Hospitals (622310), Specialty (except Psychiatric and Substance Abuse) Hospitals (62231), Diagnostic Imaging Centers (621512), Offices of Physicians (62111), Ambulatory Health Care Services (621)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Hospital-Integrated Cancer Centers (Acute Oncology Programs) (HLAFAAAM)

akta.pro secondary industries

Ambulatory Cardiology Diagnostic & Procedure Centers (Non-hospital-based) (HLAFABAK), Ambulatory Sleep Medicine Centers (HLAFABAJ), Radiology Imaging Centers (X-ray/CT/MRI/Ultrasound) (HLAFAKAA), Ambulatory Oncology Centers (Outpatient Chemo/Radiation) (HLAFABAI)

Keywords

• Acute care hospital
• Emergency medical services
• Cardiology care
• Diagnostic imaging
• Patient portal software

Headquarters

HQ city

Springfield, TN

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Patient Care Services: Acute care hospital services including emergency care, surgical procedures, diagnostic imaging, cardiology, orthopedics, oncology, and women's care. Revenue generated through insurance billing (commercial insurance, Medicare, Medicaid), self-pay patients, and government healthcare programs.
2. Health Insurance Contracts: Contracts with major managed care insurers and networks including Aetna, BlueCross BlueShield of TN, Cigna, Humana, United Healthcare, and government plans.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

TriStar NorthCrest Medical Center is a 109-bed acute care hospital in Springfield, Tennessee delivering 24/7 emergency care, surgical services, cardiology, orthopedics, women's care, oncology, diagnostic imaging, pulmonary care, sleep diagnostics, hyperbaric oxygen therapy, and rehabilitation services. The hospital supports its clinical services with the MyHealthONE patient portal for records access, appointment scheduling, and bill payment, along with a telemedicine program for remote specialist consultations.

Product overview

North Crest (TriStar NorthCrest Medical Center) is a 109-bed acute care hospital offering a comprehensive range of healthcare services. The core product is its hospital and emergency care services, supported by specialized clinical programs including cardiac care, diagnostic imaging, and rehabilitation services. The technology portfolio includes MyHealthONE, a secure patient portal accessible via web and mobile apps (iOS and Android), which enables patients to view health records, schedule appointments, and pay bills. Additional digital services include online bill payment through ePay Healthcare and a telemedicine program. The hospital provides extensive specialty services across cardiology, orthopedics, oncology, women's care, pulmonary care, sleep disorders, and wound care, with supporting programs in cardiac rehabilitation, speech therapy, and pulmonary rehabilitation.

Differentiator

Problem solved

Functional benefit

Products and services

• TriStar NorthCrest Medical Center (Acute Care Hospital) A 109-bed acute care hospital in Springfield, TN offering emergency care, orthopedics, cardiology, women's care, oncology, diagnostic imaging, pulmonary care, sleep disorders, surgery, wound care, and infusion therapy for the Robertson County community.
• 24/7 Emergency Care Services 24/7 emergency department services staffed by specialized teams trained to stabilize, manage, and diagnose patients with acute illnesses and injuries including chest pain and stroke.
• Cardiac Rehabilitation Program
• Diagnostic Imaging Services
• Sleep Diagnostic Center
• Pulmonary Rehabilitation
• Speech Therapy Services
• MyHealthONE Patient Portal
• Online Bill Payment System
• Telemedicine Program
• Consult-A-Nurse Hotline

Quantifiable outcome

• Certified Chest Pain Center designation indicates meeting standards for cardiac emergency care
• +2 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core and flagship.

• TriStar Medical GroupcoreStrategic or Co-development PartnerIntegrated network of 111 physician practices across Tennessee and Southern Kentucky that refer patients to TriStar Health hospitals and provide ongoing care within the network.
• HCA HealthcareflagshipStrategic or Co-development PartnerParent company providing operational infrastructure, capital resources, quality standards, and access to integrated systems of care across all TriStar Health facilities.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Baptist Memorial Health Care: Large multi-hospital not-for-profit health system operating across Tennessee, Mississippi, and Arkansas. Competes for patients across the rural Tennessee/Kentucky border regions.
• Vanderbilt University Medical Center: Academic tertiary medical center in Nashville that draws complex cases from across Middle Tennessee. Sets the competitive bar for specialty capabilities that NorthCrest references in its programs.
• Ascension Saint Thomas Hospital: Ascension's flagship Middle Tennessee acute care hospital. Direct regional competitor for inpatient and specialty cases generated by the same Robertson County / southern Kentucky demographic.

Direct peers

• TriStar Skyline Medical Center: TriStar Health's flagship Nashville-area medical center providing acute care, emergency, and specialty services. Sister facility under HCA with shared IT (MyHealthONE) and clinical program infrastructure.
• TriStar Centennial Medical Center: TriStar Health's large Nashville tertiary hospital. Comparable across service lines (cardiology, oncology, women's care, imaging) and shares the HCA operating playbook.
• TriStar Hendersonville Medical Center: TriStar Health (HCA) community hospital in nearby Hendersonville, TN. Directly comparable in scale, service mix, and patient demographic — and competes for adjacent Middle Tennessee suburban patients.
• TriStar Horizon Medical Center: Another TriStar Health (HCA) acute care hospital in Middle Tennessee offering similar emergency, surgical, and specialty services. Closest operational and structural peer given shared parent network, systems, and referral pathways.

Regional players

• Maury Regional Medical Center: Independent regional acute care system serving a Middle Tennessee county adjacent to Robertson County. Directly comparable community-hospital business model and service-line mix.
• Tennova Healthcare: Multi-hospital community health system in Tennessee owned by Community Health Systems. Closest publicly identifiable operating model competitor to NorthCrest's suburban community-hospital positioning.
• Cookeville Regional Medical Center: Regional referral hospital in the Upper Cumberland region of Tennessee. Similar bed count range, community-hospital positioning, and broad service-line offering.

Market position

Strengths3 records

Weaknesses3 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/tristarhealth
• YouTubeyoutube.com/tristarhealth
• Facebookfacebook.com/tristarhealth
• LinkedInlinkedin.com/company/north-crest
• Instagraminstagram.com/tristarhealthcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North Crest