Northern Comfort Systems

Name

Northern Comfort Systems

Legal name

Northern Comfort Systems Heating, Cooling, Plumbing & Electrical

Website

https://northerncomfortsystems.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

HVAC and Plumbing Services

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Residential HVAC System Installation (Furnace/AC/Heat Pump) (HSAOAGAA)

akta.pro secondary industries

Humidifier & Dehumidifier Installation & Service (HSAOAIAJ), Chillers, Boilers & Central Plant Operations (BPABACAG)

Keywords

• HVAC services
• Residential plumbing
• Heating cooling
• Home electrical
• Indoor air quality

Headquarters

HQ city

Indianapolis

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Field Service Revenue: Revenue generated from on-site HVAC, plumbing, and electrical service calls including repairs, installations, replacements, and maintenance. Services are billed per job with upfront pricing and free quotes offered. Emergency 24/7 service available.
2. Service Contracts: Annual maintenance plans (Comfort Care Maintenance Plan) offering routine HVAC and plumbing service, priority scheduling, and discounts on repairs.
3. Equipment Sales and Installation: Sales and installation of HVAC equipment (furnaces, air conditioners, heat pumps), water heaters, water softeners, and generators. Financing options available for major installations.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Northern Comfort Systems provides residential and commercial HVAC, plumbing, and electrical services across Central Indiana from four locations (Indianapolis, Terre Haute, Anderson, Muncie). Services include installation, repair, and maintenance of heating systems (furnaces, boilers, heat pumps), cooling systems (central air, ductless mini-splits), plumbing (water heaters, water softeners, drain cleaning, leak detection), and electrical work, supported by 24/7 emergency availability and an annual maintenance plan.

Product overview

Northern Comfort Systems Heating, Cooling, Plumbing & Electrical is a home services company offering a unified portfolio of heating, cooling, plumbing, and electrical services across Central Indiana. The core offerings consist of Cooling/Air Conditioning Services, Heating Services (furnaces, boilers, heat pumps), Plumbing Services, and Electrical Services, supported by specialized sub-services including Water Heater Services (tank and tankless), Water Softener Services, Indoor Air Quality Services, and Commercial HVAC Services. The company provides 24/7 Emergency Services and optional Maintenance Plans (Comfort Care) as an add-on module. In 2022, the company expanded through acquisition of Lehman's Inc., adding Muncie-area service capabilities. Services are delivered through certified technicians (NATE-certified) across four Indiana locations (Indianapolis, Terre Haute, Anderson, Muncie).

Differentiator

Problem solved

Functional benefit

Brands

• Lehman's Inc. Former Muncie-based HVAC company acquired by Northern Comfort Systems, now operating as part of Northern Comfort Systems Heating, Cooling, Plumbing & Electrical.

Products and services

• Cooling / Air Conditioning Services Professional air conditioning installation, repair, maintenance, and replacement services for residential and commercial properties, including central AC, ductless mini-splits, and commercial cooling systems.
• Heating Services Furnace, boiler, and heat pump installation, repair, maintenance, and replacement services for residential properties, including gas and electric furnaces and emergency heating services.
• Plumbing Services Full-service residential plumbing including repair, drain cleaning, leak detection, water heater services, toilet repair, kitchen and bathroom plumbing, sump pumps, and repiping services.
• Electrical Services Home electrical services including repair, installation, and safety inspections for wiring, panels, and electrical systems.
• Water Heater Services Installation, repair, and maintenance for standard tank water heaters, tankless water heaters, gas and electric models, and heat pump water heaters, including 24/7 emergency water heater repair.
• Water Softener Services Water softener system selection assistance, installation, and maintenance to address hard water issues in residential properties.
• Indoor Air Quality Services Air quality solutions including air cleaners, purifiers, humidifiers, dehumidifiers, and air filters to improve indoor air quality.
• Commercial HVAC Services Commercial heating, cooling, and air conditioning services for businesses including installation, maintenance, and emergency repairs.
• Emergency 24/7 Services Round-the-clock emergency HVAC and plumbing repair services available 24 hours a day, 7 days a week with no extra fees for overtime or after-hours service.
• Comfort Care Maintenance Plan Annual subscription maintenance plan providing routine HVAC and plumbing service, priority scheduling, exclusive 15% discount on repairs, and no extra charges for 24/7 emergencies.

Quantifiable outcome

• 100% satisfaction on every visit
• +3 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core and minor.

• RheemcoreTechnology or IntegrationLong-standing partnership as a Rheem Team Top Contractor for over 7 years. The company is recognized by Rheem as a top installer and service provider for Rheem heating and cooling equipment including furnaces, heat pumps, and water heaters. This partnership provides access to manufacturer training, support, and preferred customer status.
• Bassett ServicesminorStrategic or Co-development PartnerPartnership with Bassett Services for expanded home services capabilities. This appears to be a collaboration between two home services companies to provide broader service coverage and capabilities to customers in the Indiana market.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Bassett Services: Bassett Services is an Indiana-based multi-trade home services company (HVAC, plumbing, electrical) and is a documented strategic partner of Northern Comfort Systems. Operates overlapping service categories in the same Indiana market.
• Moser Services: Indianapolis-area residential HVAC, plumbing, and electrical contractor. Comparable multi-trade service model and direct geographic overlap with Northern Comfort's Indianapolis territory.
• Summers Plumbing Heating & Cooling: Indiana-headquartered multi-trade residential HVAC, plumbing, and electrical service provider with multiple Indiana locations. Direct competitor in same trade categories and overlapping Indiana geographies.
• AccuTemp Heating & Air: Indiana-based residential HVAC installation and service company. Comparable business model and geographic overlap with Northern Comfort's Indiana footprint.
• R & H Heating & Air Conditioning: Indianapolis-area residential HVAC contractor offering installation, repair, and maintenance. Closely comparable core offering and overlapping Central Indiana service area.
• Feld Heating & Cooling: Indianapolis-based residential HVAC contractor offering heating, cooling, and indoor air quality services. Direct local competitor with overlapping Central Indiana service territory.

Broad incumbents

• Service Experts Heating & Air Conditioning: National residential HVAC, plumbing, and electrical franchise network with locations across the U.S., including Indiana. Larger scale incumbent offering the same core trade services with broader geographic reach.
• One Hour Heating & Air Conditioning: National franchise brand of HVAC, plumbing, and electrical services with multiple Indiana franchisees. Same service categories with standardized branding and broader network effects.
• Petro Home Services: Multi-state residential HVAC, plumbing, and home services company operating across the Northeast and Midwest. Comparable multi-trade service portfolio with broader geographic scope.
• Carrier Home Comfort Indianapolis: National HVAC OEM with authorized dealer networks operating across Indiana, including the Indianapolis metro. Competes for residential HVAC installation and service with the backing of a major manufacturer brand.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks1 record

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/northern-comfort-systems

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northern Comfort Systems