Northwest Physiotherapy

Name

Northwest Physiotherapy

Legal name

Northwest Physiotherapy

Website

https://northwestphysio.net.au

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Physiotherapy Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340), Home Health Care Services (62161)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Services-Health Services (8000)

akta.pro primary industry

Outpatient Rehabilitation & Physical/Occupational/Speech Therapy Centers (HLAFABAB)

akta.pro secondary industries

Orthopedic & Sports Rehabilitation Centers (HLAFAFAI), Home Health Physical Therapy & Mobile PT (HSADAIAO)

Keywords

• Physiotherapy services
• Sports injury rehabilitation
• Women's health physiotherapy
• TMJ pain treatment
• Post-operative rehabilitation

Headquarters

HQ city

Baulkham Hills

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Physiotherapy Consultations: Fee-for-service consultations generating revenue on a per-visit basis. Initial consultations are priced higher than standard follow-up visits. Patients pay at time of service and claim rebates from their health insurer via HICAPS direct billing.
2. Health Insurance Rebates: Revenue is supplemented through bulk billing arrangements and direct HICAPS claims, where insurers pay rebates directly to the practice on behalf of patients.
3. Government Program Billing: The practice accepts Medicare Chronic Disease Management referrals (with co-payment), DVA patients, NDIS participants, and WorkCover/workers compensation claims, billing these third-party payers directly.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Northwest Physiotherapy is a single-location physiotherapy clinic that provides hands-on musculoskeletal, sports injury, women's health, TMJ, and post-operative rehabilitation services to individual patients in the Hills District of Sydney. Services are delivered in-person at the clinic within The Hills Private Hospital and via home visits, with payment collected at time of service and rebates processed through HICAPS and direct billing to Medicare, DVA, NDIS, WorkCover, and CTP insurers.

Product overview

Northwest Physiotherapy is a single-location physiotherapy practice that has served the Hills District for nearly 40 years, operating within The Hills Private Hospital in Baulkham Hills, Sydney. The practice offers a comprehensive range of physiotherapy services as a unified offering rather than a platform architecture. Core services include sports injury management, neck and back pain treatment, core stability training, women's health (including ante/post-natal care and incontinence treatment), TMJ pain treatment, and post-operative rehabilitation. Specialist therapeutic programmes include Clinical Pilates and the McKenzie Method. The practice also provides government-funded services through Medicare Chronic Disease Management, DVA, NDIS, and Workers Compensation programmes. Services are delivered by two named physiotherapists: Scott Spackman (specialising in upper limb, shoulder, knee injuries, and McKenzie Method) and Christine Knight (women's health expert and TMJ specialist). The practice integrates with HICAPS for direct health fund billing and Eftpos for payment processing.

Differentiator

Problem solved

Functional benefit

Products and services

• Sports Injury Management Comprehensive treatment and rehabilitation for sports-related injuries, covering assessment, manual therapy, and return-to-sport protocols for individual patients in the Hills District.
• Neck and Back Pain Treatment Manual therapy and exercise-based treatment for neck and back pain conditions using evidence-based approaches such as the McKenzie Method, delivered to individual patients.
• Core Stability Training Exercise programmes focused on strengthening core muscles to improve stability, prevent injury, and support spinal health for individual patients.
• Women's Health and Continence Treatment Specialised physiotherapy for women's health issues including ante and post-natal care, pelvic floor rehabilitation, bladder weakness, and incontinence treatment, delivered to female patients in coordination with local obstetricians and gynecologists.
• Post-Operative Rehabilitation Rehabilitation programmes following orthopaedic surgery including knee and shoulder reconstruction recovery, delivered to post-surgical patients.
• Joint and Muscle Pain Treatment Treatment for various joint and muscle pain conditions affecting different body regions of individual patients.
• Rotator Cuff Rehabilitation Targeted rehabilitation programme for rotator cuff injuries and post-surgical recovery of shoulder structures for individual patients.
• Back Care Programme Spinal care and back pain management delivered in group or one-on-one settings for individual patients.
• TMJ Pain Treatment Physiotherapy treatment for temporomandibular joint dysfunction (jaw pain, clenching, grinding) using manual therapy and exercise techniques, delivered in coordination with local oral and maxillofacial surgeons.
• Pregnancy-Related Back and SIJ Pain Management Physiotherapy care for pregnant patients experiencing back pain, pelvic instability, and sacroiliac joint pain.
• Post Natal Care Physiotherapy support and rehabilitation following childbirth, including pelvic floor recovery and return to exercise, for individual postnatal patients.
• Casting and Splinting Application of casts and splints for immobilisation and protection of injuries for individual patients.
• Clinical Pilates Pilates-based exercise programme for rehabilitation, core strengthening, and injury recovery, delivered to individual patients by Clinical Pilates-qualified physiotherapists.
• McKenzie Method Treatment Mechanical diagnosis and treatment method for safe and gentle treatment of back and neck pain, delivered by McKenzie Method-certified physiotherapists to individual patients.
• Medicare Chronic Disease Management Programme Medicare-funded physiotherapy for patients with chronic conditions, providing up to 5 sessions per year with GP referral under the Chronic Disease Management programme, with a $25 co-payment per visit.
• Workers Compensation Treatment Physiotherapy treatment for work-related injuries covered under WorkCover insurance, with direct billing to insurers and CTP claims processing.
• DVA Treatment Physiotherapy services for veterans covered under Department of Veterans' Affairs gold and white cards, with direct billing to DVA.
• NDIS Services Physiotherapy services under the National Disability Insurance Scheme for eligible participants, with direct billing to NDIS.

Quantifiable outcome

• Practice aims to be punctual 98% of the time

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• The Hills Private HospitalcoreStrategic or Co-development PartnerNorthwest Physiotherapy is co-located within The Hills Private Hospital's Specialist Medical Centre. This physical integration provides patient referral pathways and coordinated care for post-surgical rehabilitation patients.
• BUPAcoreChannel Partner/ Reseller/ DistributorBUPA is listed as a preferred provider for Northwest Physiotherapy, enabling BUPA members to access the practice's physiotherapy services with favorable rebate arrangements.
• Medibank PrivatecoreChannel Partner/ Reseller/ DistributorMedibank Private is listed as a preferred provider for Northwest Physiotherapy, enabling Medibank members to access the practice's physiotherapy services with favorable rebate arrangements.
• HCFcoreChannel Partner/ Reseller/ DistributorHCF is listed as a preferred provider for Northwest Physiotherapy, enabling HCF members to access the practice's physiotherapy services with favorable rebate arrangements.
• Department of Veterans Affairs (DVA)coreChannel Partner/ Reseller/ DistributorNorthwest Physiotherapy is accredited to treat DVA patients, billing the Department of Veterans Affairs directly for services provided to gold card holders.
• NDIScoreChannel Partner/ Reseller/ DistributorNorthwest Physiotherapy is registered to provide physiotherapy services to National Disability Insurance Scheme participants.
• WorkCover NSWcoreChannel Partner/ Reseller/ DistributorNorthwest Physiotherapy is accredited to treat workers compensation patients, billing approved workplace injury claims directly to the insurer.
• Australian Defence Force Health ServicescoreChannel Partner/ Reseller/ DistributorNorthwest Physiotherapy is a registered provider for Australian Defence Force Health Services, providing physiotherapy to defence personnel.
• HICAPScoreTechnology or IntegrationHICAPS provides instant claims processing enabling Northwest Physiotherapy to bill health funds directly on behalf of patients, eliminating the need for patients to submit claims manually.
• Australian Physiotherapy AssociationminorOthersNorthwest Physiotherapy is a member of the Australian Physiotherapy Association, displaying their member logo on the website. This indicates professional association membership rather than a commercial partnership.
• Local Obstetricians and GynaecologistscoreStrategic or Co-development PartnerThe practice works in conjunction with local obstetricians and gynecologists for ante and post-natal physiotherapy referrals and coordinated women's health care.
• Local Oral and Maxillofacial SurgeonscoreStrategic or Co-development PartnerChristine Knight works with local oral and maxillofacial surgeons to manage TMJ/jaw pain conditions, providing specialist physiotherapy as part of coordinated patient care.

Scale indicators2 records

Recent moves5 records

Expansion highlights2 records

Direct peers

• Bounce Health Group: Sydney-based physiotherapy and allied health operator running multiple clinics with multidisciplinary services including sports, musculoskeletal, and women's health physiotherapy. Directly relevant as a multi-site Sydney metro peer.
• Allsports Physiotherapy: Australian physiotherapy clinic chain focused on sports and musculoskeletal injuries, with comparable service menu and HICAPS/insurer billing model. Direct competitor in the multi-clinic physio segment.
• Back in Motion Health Group: National Australian physiotherapy franchise operating more than 100 locations with a comparable mix of sports injury, spinal, and post-operative rehabilitation services. Same GTM, similar payer mix, but franchise-driven scale.
• Lifecare Physiotherapy: Australian physiotherapy clinic network owned by Healthia delivering sports, spinal, women's health, and NDIS-covered services across multiple Sydney and national locations. Directly comparable multi-discipline outpatient model, just at multi-site scale.

Broad incumbents

• Select Medical Holdings: US-listed operator of outpatient rehabilitation clinics alongside specialty hospitals; the outpatient rehab arm overlaps with Northwest's clinic model. Far larger scale and broader service portfolio, US-based.
• Healthia Limited: ASX-listed Australian allied health group (parent of Lifecare Physiotherapy, iPHYSIO, and foot posture brands) operating multi-site physiotherapy networks nationwide. Comparable in offering but materially larger portfolio and capital base than Northwest's single clinic.

Regional players

• ATI Physical Therapy: Largest US-based outpatient physical therapy operator with a comparable outpatient musculoskeletal and post-surgical rehab service model. Comparable operating model but operates in the US, so does not compete in the Australian market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/northwest-physiotherapy

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northwest Physiotherapy