NPA Family & Community Services ATSI Corporation

What NPA Family & Community Services ATSI Corporation does

NPA Family and Community Services ATSI Corporation (NPAFACS) is a nonprofit Aboriginal and Torres Strait Islander community-controlled corporation founded in 1992 and headquartered in Bamaga, Queensland, Australia. It is registered with the Office of the Registrar of Indigenous Corporations under the Corporations (Aboriginal and Torres Strait Islander) Act 2006 and operates across the five communities of the Northern Peninsula Area (Bamaga, Injinoo, Umagico, Seisia, New Mapoon) plus outreach to outer Torres Strait islands including Badu and Darnley. The organization delivers 23 distinct programs spanning primary health care, palliative care, child and maternal health, childcare and outside-school-hours care, domestic violence support, women's shelter, youth services, family wellbeing, NDIS navigation, psychosocial support, tackling indigenous smoking, and community development/employment services. With a workforce of approximately 24 staff of which 91% identify as Aboriginal and/or Torres Strait Islander, NPAFACS positions itself as a culturally appropriate wraparound service provider for Indigenous families in remote Cape York and the Torres Strait.

NPAFACS generates revenue almost entirely through government commissioning at federal and state levels, including the Community Development Program (CDP), Integrated Team Care (ITC, commissioned by North Queensland Primary Health Network), NDIS Remote Community Connector, Tackling Indigenous Smoking, Commonwealth Psychosocial Support, Growing Deadly Families, and multiple Queensland Department of Child Safety, Women and Youth programs. Services are delivered through 12 fixed-site locations (childcare centres, OSHC centres, primary health care centre, women's shelter, youth hub, healing centre, CDP office, family resource centre) plus home-visit and outreach to outer islands. The organization holds sector accreditations that gate government funding: RACGP 4th Edition (AGPAL, 2017), HSQF (2018 and 2019), and ISO 9001:2015 (October 2021). There is no proprietary technology platform; delivery is human-services based, accessed via self-referral, government referral, or community outreach, with awareness driven by Facebook, Instagram, monthly newsletters, and community events.

Key operational partners include North Queensland Primary Health Network (commissioning), Torres and Cape Hospital and Health Service (MOU for collaborative ITC and chronic disease management), St Vincent's Health Australia (palliative care model development), My Pathway (CDP joint venture, 2018), Apunipima Cape York (Tackling Indigenous Smoking), and YETI (RADIO youth AOD program). The organization reports 1,190 health-service clients in 2018-19 and operates infrastructure including 13 buildings, 15 staff accommodations, and a fleet of 42 vehicles, indicating a meaningful asset footprint for a 24-person organization. NPAFACS is community-owned and governed by an elected board representing the five member communities; there is no parent company and no venture or private equity involvement.

Name

NPA Family & Community Services ATSI Corporation

Legal name

NPA Family and Community Services Aboriginal and Torres Strait Islander Corporation

Website

https://npaws.com.au

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Aboriginal and Torres Strait Islander Community Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190), Individual and Family Services (6241), Social Assistance (624)

SIC

Services-Social Services (8300), Services-Child Day Care Services (8351), Services-Home Health Care Services (8082), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

akta.pro secondary industries

Housing Assistance & Homeless Services (BPAGAEAB), Financial Assistance & Benefits Navigation Services (BPAGAEAK), Territorial/Island Health Departments (HLAJAAAE)

Keywords

• Aboriginal community services
• Primary health care
• Childcare services
• Domestic violence support
• Indigenous employment programs

Headquarters

HQ city

Bamaga

HQ country

Australia

HQ region

Oceania

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Commissioning and Grants: NPAFACS generates revenue primarily through government commissioning arrangements at federal and state levels. Major funded programs include the Community Development Program (CDP), Integrated Team Care (ITC), NDIS Remote Community Connector, Tackling Indigenous Smoking (TIS), Commonwealth Psychosocial Support, Growing Deadly Families, and multiple child and family services. The organization is a nonprofit corporation delivering publicly funded community services.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

NPAFACS delivers 23 community services across the Northern Peninsula Area and outer Torres Strait islands, spanning primary health care (GP services, palliative care, child and maternal health, Integrated Team Care), children services (long daycare, OSHC, playgroup, family wellbeing), client/healing services (domestic violence support, women's shelter, youth services, Bringing Them Home), and community development programs (CDP, employment support). Services are delivered through fixed-site centres and outreach, funded by federal and state government commissioning, and targeted at Aboriginal and Torres Strait Islander individuals and families.

Product overview

NPA Family & Community Services ATSI Corporation is a community services organization providing a comprehensive portfolio of health, family support, and childcare services across the Northern Peninsula Area of Queensland. The organization operates a multi-service model comprising Primary Health Care Services (including GP clinics, Child & Maternal Health, and palliative care), Client Healing Services (domestic violence support, women's shelter, youth services, family wellbeing programs), Children Services (childcare centres, OSHC, playgroup), and Community Development Programs. These services are delivered through multiple physical locations and are funded through federal and state government programs including NDIS, Integrated Team Care, Community Development Program, and various Queensland government health initiatives.

Differentiator

Problem solved

Functional benefit

Products and services

• Remote Community Connector (NDIS) Engages, informs and assists people living in the Northern Peninsula Area through the NDIS pathway by delivering culturally appropriate engagement activities, identifying eligible participants and families, and referring people to the National Disability Insurance Agency.
• Domestic Violence Support Provides specialised counselling services to women and men in a confidential manner to help reduce the incidence of domestic and family violence and support the emotional wellbeing of clients, including Women's Domestic Violence Counselling and Men's Support Counselling Services.
• Outside School Hours Care and Vacation Care Licensed after school and vacation care program operating at Injinoo OSHC Centre (29 places) and Umagico OSHC Centre (30 places) to support parents, caregivers and families.
• Women's Shelter Staffed 24 hours 7 days a week, provides safe, secure crisis accommodation for women and children escaping domestic and family violence, including case management, emotional support, and relocation assistance.
• Integrated Team Care Provides care coordination to improve health outcomes for Aboriginal and Torres Strait Islander people with chronic health disease through better access to mainstream primary care services, delivered in the NPA and outer Torres Strait islands.
• Psychosocial Support Program Delivers non-clinical psychosocial services focused on building capacity and stability in social skills, daily living skills, financial management, housing, vocational skills, and physical health.
• Tackling Indigenous Smoking Population health promotion program that aims to improve health of Aboriginal and Torres Strait Islander people by reducing tobacco use through community engagement and smoking cessation support.
• Growing Deadly Families Queensland government initiative that engages with people in the NPA regarding support during pregnancy, birthing, and through to the second birthday of children.
• Family Wellbeing Program Program supporting families at risk of entering the Child Protection System, including Residential Care, Intensive Parenting Support, family and child counselling, and Triple P Parenting Program.
• Playgroup Weekly program run in 5 communities for parents and guardians of children aged 0 to 5, with activities aligned to early childhood development and the Early Years Learning Framework.
• Youth Service Provides intensive support for at-risk young people through the Youth Support Program offering case management, counselling, and referral services, and the RADIO program for alcohol and drug case management.
• Bringing Them Home Support program for First and Second Stolen Generations providing counselling, group therapy, healing workshops and community events for people affected by past policies and practices.
• Community Development Program (CDP) Federal Government-funded initiative helping remote job seekers transition from welfare into employment, managed by NPAFACS since July 2019, with approximately 20 staff across three service areas.
• Long Daycare Licensed long daycare centres at Injinoo (42 places) and Umagico (29 places), operating under the Child Care Subsidy model.
• Primary Health Care Services General practice and primary health care services delivered by the Clinical Health Services team, with 22 staff including Primary Health Care Services, Child & Maternal Health, and Integrated Team Care.
• Palliative Care Program Home and community-based case management and consultation model of palliative care led by an Aboriginal and Torres Strait Islander Health Worker, providing end of life planning and care coordination for people diagnosed with chronic or terminal disease.

Quantifiable outcome

• 1,190 clients attended health services in the 2018-19 financial year
• +5 more outcomes

Named customers4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• My PathwaycoreStrategic or Co-development Partner · 1 January 2018A Joint Venture with My Pathway was established in 2018, enabling a full review of local employment services, staffing structures, and long-term strategic planning for the Community Development Program (CDP). NPAFACS became the lead provider for CDP in the NPA from 1 July 2019.
• YETIminorStrategic or Co-development Partner · 1 October 2017The RADIO (Remote Alcohol and Drug Interventions and Outcomes) program, funded by NQPHN and commenced October 2017, provides young people in Cape York and Torres regions with AOD therapeutic case management and is managed by YETI. NPAFACS employs Youth AOD workers as part of this program.
• North Queensland Primary Health Network (NQPHN)coreStrategic or Co-development PartnerNPAFACS was commissioned by NQPHN to deliver the Integrated Team Care (ITC) program in the Northern Peninsula Area and outer islands of the Torres Strait. NQPHN provides funding and oversight for this primary health care coordination program targeting Aboriginal and Torres Strait Islander people with chronic disease.
• St Vincent's Health Australia (SVHA)coreStrategic or Co-development PartnerSVHA provided very generous specialist support for the development of the NPA Model of Palliative Care and also provided financial support for on-the-ground development from July 2016 to end June 2019. SVHA clinicians provided Reverse PEPA training to staff and community.
• Torres and Cape HHS (TCHHS)coreStrategic or Co-development PartnerAn MOU was negotiated with TCHHS to ensure a collaborative approach to delivery of the Integrated Team Care program. TCHHS GPs are brought to Badu and Darnley Islands to complete necessary MBS items, and TCHHS participates in regular case conferencing with NPAFACS for palliative care and chronic disease management.
• Apunipima Cape YorkminorStrategic or Co-development PartnerApunipima Cape York partners with NPAFACS on the Tackling Indigenous Smoking (TIS) program - a population health promotion program aimed at improving the health of Aboriginal and Torres Strait Islander people by reducing the prevalence of tobacco use through population health promotion activities.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Others

• Queensland Aboriginal and Islander Health Council (QAIHC): State-wide peak body representing Aboriginal and Islander Community Controlled Health Organisations in Queensland. Adjacent as the sector representative body, not a direct service competitor but a key ecosystem counterpart for NPAFACS.
• Aboriginal and Torres Strait Islander Legal Service (QLD) Ltd: State-wide Indigenous legal service operating in the NPA and Torres Strait. Not a direct competitor but a complementary community-controlled service provider commonly co-referring clients with NPAFACS on domestic violence and family wellbeing matters.

Direct peers

• Carbal Medical Services: Aboriginal Community Controlled Health Organisation operating primary health care and family services in Toowoomba and the Darling Downs. Comparable ACCHO model with similar primary care, social and emotional wellbeing, and community program mix.
• Gidgee Healing: Aboriginal Community Controlled Health Organisation delivering primary health care and social support across North West and Lower Gulf Queensland. Directly comparable in Indigenous-led governance, primary care focus, and remote-region service delivery model.
• Wuchopperen Health Service: Aboriginal Community Controlled Health Organisation based in Cairns providing primary health care, family wellbeing, and child and maternal services. Comparable in ACCHO model, multi-service community delivery, and Queensland Indigenous community focus.
• Apunipima Cape York Health Council: Aboriginal Community Controlled Health Organisation serving Cape York communities with primary health care, child and maternal health, and chronic disease programs. Direct comparable to NPAFACS in mission, governance model, and service mix; already a partner on the Tackling Indigenous Smoking program.
• Mulungu Aboriginal Corporation Primary Health Care Service: ACCHO delivering primary health care, family services, and community programs in Mareeba and Atherton Tablelands. Similar Indigenous community-controlled structure and primary care plus wrap-around social service offering.
• YETI (Youth Empowered Towards Independence): Provider of youth alcohol and other drug therapeutic case management under the RADIO program across Cape York and Torres Strait regions. Directly comparable as a partner delivering youth AOD services within the NPAFACS service footprint.
• My Pathway: Employment services provider and Joint Venture partner on the Community Development Program (CDP) since 2018. Directly comparable on remote Indigenous employment service delivery and currently co-delivers CDP in the NPA with NPAFACS.

Broad incumbents

• Torres and Cape Hospital and Health Service: Queensland public hospital and health service operating across the Torres Strait and Cape York. Overlaps with NPAFACS on primary care and chronic disease coordination via an MOU, but operates as a much larger state-run incumbent with broader clinical scope.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/npaws.com.au
• Instagraminstagram.com/indigi_yarnup
• LinkedInlinkedin.com/company/npa-family-community-services-atsi-corporation

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NPA Family & Community Services ATSI Corporation