Nacionalna služba za zapošljavanje / Национална служба за запошљавање

Name

Nacionalna služba za zapošljavanje / Национална служба за запошљавање

Legal name

Национална служба за запошљавање

Website

https://nsz.gov.rs

Company type

Public

Founded year

2003

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Belgrade

HQ country

Serbia

HQ region

Europe

Offices32 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Distribution channels6 records

Marketing channels6 records

Core offering

The National Employment Service is the statutory public employment service of the Republic of Serbia providing job mediation between job seekers and employers, unemployment insurance administration, and active labor market programs (training, internships, self-employment subsidies, wage subsidies). It operates the official national registry of unemployed persons, issues work permits for foreign nationals, and delivers professional rehabilitation services for persons with disabilities, all accessible free of charge through a nationwide network of branch offices and electronic services.

Product overview

The National Employment Service (Nacionalna služba za zapošljavanje / НСЗ) operates as a government public employment service providing a unified platform of job market services to job seekers and employers across Serbia. The core offering consists of job mediation services connecting unemployed individuals with employers, unemployment insurance administration, and active labor market programs including training, internships, self-employment subsidies, and wage subsidies. The organization has developed electronic services (e-services) through the e-Uprava government portal enabling electronic submission of applications, employer job postings with 48-hour response, and candidate psychological assessment services. Additional specialized services include the Youth Guarantee program (Garancija za mlade), professional rehabilitation for persons with disabilities, foreign worker employment processing, and the recently introduced Headhunting service. The e-Services infrastructure is complemented by physical service delivery through 34 branch offices (filijale), 21 service centers, over 120 service points, and 2 provincial services across Serbia.

Differentiator

Problem solved

Functional benefit

Products and services

• Posredovanje u zapošljavanju (Job Mediation) Core mediation service connecting job seekers with employers, including job matching, career counseling, and professional orientation services, delivered through NSZ's nationwide branch network and electronic services.
• Novčana naknada za nezaposlene (Unemployment Benefits) Cash compensation service for registered unemployed persons, including regular and temporary unemployment benefits administered through the NSZ system, funded by mandatory social insurance contributions.
• Mere aktivne politike zapošljavanja (Active Labor Market Programs) Comprehensive suite of employment programs including job training, internships, self-employment subsidies, wage subsidies for vulnerable groups, public works, and employer incentives for hiring.
• Garancija za mlade (Youth Guarantee) EU-supported program providing young people with employment, education, or training opportunities within four months of becoming unemployed, implemented across NSZ branches.
• Profesionalna rehabilitacija i zapošljavanje osoba sa invaliditetom (Professional Rehabilitation) Specialized services for persons with disabilities including work capacity assessment, vocational rehabilitation programs, and supported employment services, delivered through the Center for Professional Rehabilitation.
• Zapošljavanje stranaca (Foreign Worker Employment) Services related to employment of foreign nationals in Serbia, including work permit issuance and regulatory compliance processing.
• Elektronsko podnošenje zahteva (Electronic Application Submission) Electronic submission system allowing job seekers and employers to submit applications, requests for unemployment benefits, work permits, and certificates online through the NSZ portal.
• Prijava potrebe za zapošljavanjem (Employer Job Posting) Electronic service on the e-Uprava portal enabling employers to submit job vacancy notifications to NSZ free of charge and receive candidate matching responses within 48 hours.
• Selekcija kandidata (Candidate Selection) Electronic service for employers requesting psychological assessment of candidates for specific positions based on job descriptions, available through the e-Uprava portal.
• Headhunting usluga (Headhunting Service) Innovative employer service providing proactive candidate sourcing and matching to connect employers with suitable candidates beyond traditional job board listings, particularly for high-demand and specialized positions.
• Sajmovi zapošljavanja (Job Fairs) Organization of in-person and virtual employment fairs connecting job seekers directly with employers, including regional and specialized sector events, including virtual fairs on the nsz-virtuelnisajam.rs platform.
• Elektronsko prijavljivanje na evidenciju (Electronic Registration) Online system for job seekers to register with NSZ unemployment registry electronically, replacing paper-based processes.

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

13 partnerships are on record, tiered core and minor.

• International Labour Organization (ILO)coreStrategic or Co-development PartnerILO provides technical assistance and expertise in labor market policies and employment service development.
• European Training Foundation (ETF)minorStrategic or Co-development PartnerETF supports NSZ in vocational training and skills development initiatives.
• Austrian Public Employment Service (AMS)minorStrategic or Co-development PartnerBilateral cooperation agreement for exchange of best practices in employment services.
• Employment Service of the Republic of SrpskaminorStrategic or Co-development PartnerBilateral cooperation agreement with neighboring country's employment service.
• Montenegro Public Employment ServiceminorStrategic or Co-development PartnerBilateral cooperation agreement for regional labor market cooperation.
• Hungarian Employment ServiceminorStrategic or Co-development PartnerBilateral cooperation agreement for exchange of experience in employment services.
• German Federal Employment Agency (BA)coreStrategic or Co-development PartnerBilateral cooperation agreement with German employment service, including EURES cross-border mobility.
• Romanian National Employment Agency (ANOFM)minorStrategic or Co-development PartnerBilateral cooperation agreement for regional cooperation in employment.
• Slovak Employment ServiceminorStrategic or Co-development PartnerBilateral cooperation agreement for exchange of best practices.
• Center of Public Employment Services of South Eastern Europe (CPESSEC)coreStrategic or Co-development PartnerNSZ is a founding member of this regional network of public employment services for exchange of information and experience.
• World Association of Public Employment Services (WAPES)coreStrategic or Co-development PartnerNSZ is a member of this international organization bringing together about 80 national public employment institutions.
• Open BalkanscoreStrategic or Co-development PartnerRegional initiative for free movement and labor mobility across Serbia, Albania, and North Macedonia.
• Science and Technology Park Niš (NTP)minorStrategic or Co-development PartnerPartnership for headhunting service presentation to IT companies and employers in Niš region.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Others

• World Association of Public Employment Services (WAPES): International association of ~80 public employment services of which NSZ is a member. Provides peer benchmarking, training, and policy exchange for NSZ.
• EURES (European Employment Services network): EU-wide job mobility portal where NSZ participates via its bilateral with the German BA. Comparable as a job-matching infrastructure layer serving cross-border labor mobility in Europe.

Emerging players

• Infostud Group: Leading private job portal in Serbia whose listings NSZ aggregates (1,707 positions). Represents the private-sector competitor for employer mindshare in Serbian online recruitment.

Direct peers

• Aгенција за вработување на Република Северна Македонија (AVRM North Macedonia): North Macedonia's national PES, Open Balkans partner and fellow CPESSEC member. Directly comparable in service portfolio and Western Balkans labor market cooperation focus.
• Arbeitsmarktservice Österreich (AMS Austria): Austrian public employment service and a direct bilateral partner of NSZ. Highly comparable in service mix (mediation, unemployment benefits, ALMPs, foreign worker permits) and in adoption of digital e-services for employer-candidate matching.
• Zavod za zapošljavanje Crne Gore (Montenegro Employment Service): Montenegro's national PES, Open Balkans partner and bilateral cooperation partner of NSZ. Closely comparable in size, mandate, and Western Balkans regional integration agenda.
• Hrvatski zavod za zapošljavanje (Croatian Employment Service, HZZ): Croatian national PES, EU member state equivalent of NSZ. Comparable in administering unemployment benefits, EU-funded Youth Guarantee, and EURES cross-border mobility—offers a model for NSZ's evolution as Serbia's EU accession progresses.
• Zavod Republike Slovenije za zaposlovanje (ESS Slovenia): Slovenia's national PES, fellow CPESSEC founding member and regional peer. Comparable mandate, scale, and EU-funded ALMP portfolio, with similar challenges around small labor market size and emigration pressure.

Broad incumbents

• Bundesagentur für Arbeit (Federal Employment Agency, Germany): Germany's federal public employment service, providing unemployment insurance administration, job placement, and active labor market programs across Germany. Directly comparable as a statutory PES with nationwide branch network, tripartite governance, and EU/international engagement. NSZ cooperates with the German Federal Employment Agency via bilateral agreement.
• France Travail (formerly Pôle Emploi): France's national PES operating unemployment insurance registration, job matching, and ALMPs. Highly comparable in mandate, scale, and digital-service transformation trajectory—France Travail's recent rebranding and AI integration parallel NSZ's e-Uprava and headhunting service evolution.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/nacionalnasluzba

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Nacionalna služba za zapošljavanje / Национална служба за запошљавање