NORTH WARWICKSHIRE CITIZENS ADVICE BUREAU

What NORTH WARWICKSHIRE CITIZENS ADVICE BUREAU does

North Warwickshire Citizens Advice Bureau is an independent registered charity (No. 1105712) and Company Limited by Guarantee (No. 5154555) headquartered at The Parish Rooms, Atherstone, that delivers free, confidential and impartial advice to residents of North Warwickshire, England. Its service scope spans benefits, debt, employment, housing, family, consumer rights, immigration, law and courts, and energy. Advice is delivered through multiple channels — drop-in face-to-face sessions, a freephone Warwickshire Adviceline (0808 250 5715), email and online contact forms, and a Cadent-funded Mobile Advice Centre (MAC) that travels to community locations. The organisation is FCA-authorised for debt advice (FRN: 617688) and is a member of the national Citizens Advice network, gaining access to shared case management, training and brand infrastructure.

The operating model is volunteer-led, with ~5 paid staff supplemented by trained volunteers in generalist advice, administration, research and campaigns, social media marketing and trustee roles. Energy advice has become a strategic specialism, anchored by Cadent Gas Ltd as the primary funding partner: the CEP (Customer Energy Project, 2023) generated nearly £4m in client financial outcomes over 2.5 years, the MAC vehicle launched June 2025, and the dedicated Centre for Warmth hub opened 1 April 2026. Underlying technology is non-proprietary — Microsoft Office, SharePoint, and shared Citizens Advice case management systems — with third-party IT support from Micro Technology Solutions (MTS) and payroll handled by CA Plus. There is no proprietary software or AI/ML capability.

The business model is grant-funded, not commercial. All services are free at point of use. Revenue derives from grants and donations from Warwickshire County Council, North Warwickshire Borough Council, Cadent Gas Ltd, National Citizens Advice, and individual donors/legacies. Impact is reported in social terms: 8,600 clients helped, 40,400 issues resolved, £5.3m in income gained and £1.8m in debt written off annually, with a Warwickshire-wide ROI of £11.39 per £1 invested. Go-to-market is community-led and partnership-driven: MAC outreach, word-of-mouth, referrals from local authorities and partner organisations, and a shared Warwickshire Adviceline with Citizens Advice South Warwickshire and BRANCAB.

Name

NORTH WARWICKSHIRE CITIZENS ADVICE BUREAU

Legal name

North Warwickshire Citizens Advice

Website

https://nwcab.org.uk

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

North Warwickshire Citizens Advice Bureau is a registered charity providing free, confidential, independent advice on benefits, debt, employment, housing, family, energy and consumer issues to residents of North Warwickshire, delivered via a drop-in office, freephone adviceline, Mobile Advice Centre and Centre for Warmth, funded primarily by Cadent Gas and local councils.

Ownership category

akta.pro rank

Product category

Charitable Citizens Advice Services

NAICS

Other Individual and Family Services (62419), Services for the Elderly and Persons with Disabilities (62412), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

Keywords

• Free benefits advice
• Debt counselling services
• Energy poverty advice
• Housing rights support
• Citizens advice charity

Headquarters

HQ city

Atherstone

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Grant Funding: North Warwickshire Citizens Advice is a registered charity (Charity No. 1105712) funded primarily through grants and donations from public and private funders. Key funders include Warwickshire County Council, North Warwickshire Borough Council, Cadent Gas Ltd, and National Citizens Advice. Funding supports general advice services, energy projects, and specific programmes such as the CEP (Customer Energy Project) and the Cadent-funded Centre for Warmth and Mobile Advice Centre (MAC).
2. Donations: The organisation accepts donations from individuals, companies, and grant-making trusts. Donations can be made by post, phone, or online. Legacy gifts (bequests in wills) are also encouraged as a form of ongoing support.
3. Charitable Activities (Free Services): All advice services are provided free of charge to clients. The organisation does not generate revenue from service fees. Financial sustainability is maintained through continuous grant applications and fundraising activities.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels6 records

Core offering

North Warwickshire Citizens Advice Bureau is a registered charity that provides free, confidential, impartial and independent advice to residents of North Warwickshire across a broad range of issues including benefits, debt, employment, housing, family, energy, consumer rights, immigration and law and courts. It delivers services via drop-in face-to-face sessions at its Atherstone headquarters, a freephone telephone advice line, email/online contact forms, a Mobile Advice Centre (MAC) vehicle visiting community locations, and a dedicated Centre for Warmth energy advice hub. Specialist offerings include an FCA-regulated debt advice service, a Disability Benefits Service (PIP, AA, DLA), and energy-specific support such as Priority Service Register assistance.

Product overview

North Warwickshire Citizens Advice Bureau is a registered charity providing free, confidential, independent advice services to residents. The organization operates as a single integrated service offering multiple advice channels (telephone, email, face-to-face, webchat) across diverse areas including benefits, debt, employment, housing, family, energy, consumer issues, immigration and law. Key programs include the Energy Advice Project (EAP) and Energy Outreach Project (EOP) providing energy efficiency and tariff advice; the Mobile Advice Centre (MAC) delivering mobile community-based support; and the Centre for Warmth offering dedicated energy hub services. The organization also runs specialist Disability Benefits and Money Advice services with qualified advisers. Volunteer-based service delivery is supported by Generalist Advisers, Administrators, Research & Campaigns staff, and Social Media Marketing volunteers.

Differentiator

Problem solved

Functional benefit

Brands

• Centre for Warmth: A Cadent-funded dedicated hub for energy support offering free expert guidance to help residents manage energy usage, improve home efficiency, understand gas safety and access schemes designed to relieve financial pressure. Operates Monday to Friday 10am-2pm as a drop-in service.
• Mobile Advice Centre (MAC)

Products and services

• Generalist Advice Services

Quantifiable outcome

• 8,600 clients helped, 40,400 issues resolved, £5.3 million income gained for clients, £1.8 million debt written off in one year
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Cadent Gas LtdcoreStrategic or Co-development Partner · 1 January 2023Cadent is the primary strategic partner for North Warwickshire Citizens Advice's energy advice programme. Cadent has funded multiple initiatives including the CEP (Customer Energy Project), the Disability Benefit Project, the Mobile Advice Centre (MAC) vehicle (funded until 2028), and the Centre for Warmth (opened April 2026). Cadent's funding enables the organisation to deliver specialist energy advice, conduct outreach, and support vulnerable residents with energy costs, debt, and efficiency measures.
• Citizens Advice South Warwickshire (CASW)coreStrategic or Co-development Partner · 1 January 2020Citizens Advice South Warwickshire is one of three Citizens Advice branches in Warwickshire that collaborate on shared services, data sharing, and the Warwickshire Adviceline. Together with BRANCAB, these three charities serve nearly 69,000 people across Warwickshire.
• BRANCAB (Rugby, Nuneaton & Bedworth Citizens Advice)coreStrategic or Co-development Partner · 1 January 2020BRANCAB (covering Bedworth, Rugby, and Nuneaton) is one of three Citizens Advice branches in Warwickshire collaborating on shared services, the Warwickshire Adviceline (0808 250 5715), and the 'Here for Everyone' conference. Between 2020 and 2024, the three branches together supported 68,992 clients with 335,919 issues and £72.7 million in financial outcomes.
• Atherstone Early Years CentreminorStrategic or Co-development Partner · 1 January 2011In 2011, the organisation partnered with Atherstone Early Years Centre to support families with young children during colder months, distributing baby sleeping bags and facilitating Scottish Power Keeping Warm grants.
• Citizens Advice (National)coreStrategic or Co-development PartnerNorth Warwickshire Citizens Advice is an independent charity and member of the national Citizens Advice membership organisation. The relationship includes shared case management systems, telephony platforms, nationally designed services, a national privacy notice, and joint data controllers for shared systems. The national body provides governance standards, training frameworks, and access to research and campaigns infrastructure.
• Warwickshire Fire and RescueminorStrategic or Co-development PartnerWarwickshire Fire and Rescue attended the Essential Energy Forum hosted by the organisation in 2018, representing over 30 frontline organisations. The partnership enables cross-referrals and coordinated support for residents on energy safety and broader issues.
• North Warwickshire Borough CouncilminorStrategic or Co-development PartnerNorth Warwickshire Borough Council attended the Essential Energy Forum in 2018. The council collaborates on community outreach and shares information about housing and energy support available to residents.
• Queen Elizabeth SchoolminorStrategic or Co-development PartnerThe organisation partnered with Queen Elizabeth School in 2014 to deliver a creative energy awareness initiative, using an interactive baking session to start conversations about energy saving in the home.
• Blue Marble ResearchminorOthersBlue Marble Research conducted research on behalf of the three Warwickshire Citizens Advice branches, with findings presented at the 'Here for Everyone' conference in December 2024.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• National Energy Action (NEA): UK national fuel-poverty charity. Directly comparable to NWCAB's energy-advice specialism (Centre for Warmth, MAC, CEP Project), particularly on fuel poverty, energy efficiency and warm-homes policy delivery.
• Age UK: National charity providing advice and support services to older people. Overlaps with NWCAB's disability-benefits (PIP/AA/DLA) and energy-advice work, which disproportionately serves older residents. Similar volunteer-led local-branch model.
• StepChange Debt Charity: UK national debt-advice charity providing FCA-authorised debt advice. Comparable to NWCAB's Money Advice Service on debt-specific casework, with similar client-outcome metrics and free-to-client delivery model.
• Shelter: UK national housing-advice charity. Comparable to NWCAB's housing-advice line of service, with a deeper specialisation but similar free-advice, grant-funded, multi-channel delivery model.
• Turn2us: UK charity focused on financial assistance and benefits navigation — a direct functional analogue of NWCAB's primary benefits-advice and income-maximisation work. Operates a benefits-grant database and online tools alongside casework.
• BRANCAB (Bedworth, Rugby & Nuneaton Citizens Advice): Neighbouring Citizens Advice branch covering Bedworth, Rugby and Nuneaton. Collaborates with NWCAB on the Warwickshire Adviceline (0808 250 5715) and 'Here for Everyone' joint conference. Identical operating model, funding mix and service lines.
• Citizens Advice Manchester: Large urban Citizens Advice bureau. Comparable local-branch operating model (volunteer-led, multi-channel, grant-funded, free advice) but at materially greater scale, providing a useful scale-up reference point for NWCAB.
• Citizens Advice South Warwickshire (CASW): One of three Citizens Advice branches in Warwickshire, operating alongside NWCAB and BRANCAB on the shared Warwickshire Adviceline and joint data/outcome reporting. Directly comparable service scope (benefits, debt, housing, energy, family, immigration) and funding model.

Broad incumbents

• Money and Pensions Service (MaPS): Arm's-length government body providing money and pensions guidance. Comparable to NWCAB's generalist money-advice function and overlaps with its FCA-authorised debt-advice activity; funds a wide range of debt-advice providers including local Citizens Advice branches.
• Citizens Advice (National): National membership body of which NWCAB is an independent local member. Sets governance standards, training frameworks, case-management systems, and brand standards used by NWCAB. Operates the national advice website and research/campaigns infrastructure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/NorthWarksCAB
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/north-warwickshire-citizens-advice-bureau
• Instagraminstagram.com/nwcitizensadvice

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about NORTH WARWICKSHIRE CITIZENS ADVICE BUREAU