NWS-Nama Water Services

Name

NWS-Nama Water Services

Legal name

Oman Water and Wastewater Services Company S.A.O.C.

Website

https://nws.nama.om

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Water and Wastewater Utility Services

NAICS

Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (22132), Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industries

Water & Wastewater Utility IoT (SCADA, Leak/Quality Monitoring) (EUADAPAK), Onsite/Decentralized Reuse Utilities (District/Building‑Scale Reuse as a Service) (EUANAGAH)

Keywords

• Water utility services
• Wastewater management
• Water distribution networks
• Sewage treatment services
• Desalination infrastructure

Headquarters

HQ city

Muscat

HQ country

Oman

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Supply Chain, Others

Revenue model

1. Water Supply Services: Water supply tariffs charged per cubic meter. Residential customers (citizens with two accounts or less) pay OMR 0.66 per cubic meter. Non-citizen residential and citizens with more than two accounts pay OMR 0.770 per cubic meter. Commercial and government customers pay OMR 1.320 per cubic meter.
2. Wastewater/Sewage Services: Monthly sewage fees charged at OMR 2.100 for residential and OMR 5.250 for commercial and government. Wastewater tariffs of OMR 0.154 for residential and OMR 0.231 for commercial.
3. New Connection Fees: One-time fees for new water and wastewater connections. Residential connections: OMR 200 + VAT OMR 10. Non-residential connections: OMR 600-1300 + VAT depending on building area.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

NWS-Nama Water Services (legal name: Oman Water and Wastewater Services Company S.A.O.C.) operates as the national water and wastewater utility across all Omani governorates except Dhofar. The company supplies potable water (via desalination, transmission, and distribution networks), collects and treats sewage through more than 60 sewage treatment plants, reuses treated effluent, and operates the Al Ansab Wetland as an environmental conservation site. It also delivers prepaid smart metering, bill payment, leak reporting, appointments, meter replacement, and laboratory water-quality testing through an e-services portal, mobile apps, call center (1442), and WhatsApp assistant (Nada).

Product overview

Nama Water Services (NWS) is a utility company providing water supply and wastewater services across Oman's governorates (excluding Dhofar). The company operates as a unified service platform offering both core water/wastewater services and supporting infrastructure services. Core offerings include prepaid water meters, bill payment systems, leak reporting, and appointment booking through their e-services portal. The Al Ansab Wetland represents their environmental/eco-tourism product. The supplier hub provides vendor registration, SME registration, and tanker registration services. All services are accessible via their bilingual (Arabic/English) website and mobile applications for iOS and Android.

Differentiator

Problem solved

Functional benefit

Brands

• Kafu: Employee recognition initiative enabling peer-to-peer acknowledgment of outstanding performance

Products and services

• Water Supply Services
• Wastewater (Sewage) Services
• New Water and Wastewater Connections
• Prepaid Water Meter Services

Quantifiable outcome

• 36% increase in beneficiaries of treated effluent
• +4 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability4 records

Feature2 records

Partnerships

Two partnerships are on record, tiered core.

• HCIG (China)coreStrategic or Co-development Partner · 1 January 2024Partnership under cooperation agreement for international training program in China. Program focuses on institutional capacity building for 100 employees across different functional levels, covering project establishment, engineering design, planning, budget management, and digital technologies including AI applications in water sector operations.
• Oman Data ParkcoreTechnology or Integration · 8 September 2022Agreement signed in September 2022 for cloud services to host the company's data center and disaster recovery center. Oman Data Park manages and operates the data hosting within Oman to ensure high efficiency and standards, improving service quality and business continuity.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Qatar General Electricity and Water Corporation (Kahramaa): State-owned utility responsible for water and electricity across Qatar. Closely comparable in operating as a national monopoly utility serving residential, commercial, and government customers under a regulator-set tariff structure.
• Bahrain Electricity and Water Authority (EWA): State-owned integrated electricity and water utility for the Kingdom of Bahrain. Comparable national-monopoly utility with regulated tariffs and water-sector transformation initiatives across a GCC population base.
• Dubai Electricity and Water Authority (DEWA): UAE's vertically integrated water and electricity utility serving Dubai. Comparable monopoly utility with similar revenue streams (water tariffs, connection fees), bilingual digital services, and ongoing smart-meter transformation.
• Sharjah Electricity, Water and Gas Authority (SEWA): UAE federal-emirate utility providing water and wastewater services. Comparable in scale, monopoly structure, and customer mix (residential, commercial, government), with overlapping focus on water-loss reduction.
• National Water Company (NWC): Saudi Arabia's state-owned water and wastewater utility serving major cities. Comparable in scale, monopoly mandate, and tariff-regulated utility model, with similar operational focus on network rehabilitation and digital billing.
• Federal Authority for Identity, Citizenship, Customs & Port Security — FEWA (now part of Etihad Water and Electricity): UAE federal water and electricity utility serving the Northern Emirates. Comparable in being a state-owned multi-governorate utility with regulated tariffs and large-scale network infrastructure.
• Haya Water: Oman's other state-owned wastewater and water utility, operating in the Dhofar Governorate that is explicitly carved out of NWS's mandate. It is the closest peer in product, business model, and customer base within the same regulatory environment.

Broad incumbents

• ACWA Power: Saudi-listed developer and operator of desalination and power plants across the Middle East. Comparable as a regional water infrastructure operator, though its model is concession/IPP-based rather than vertically integrated retail utility like NWS.

Others

• Suez Water Technologies & Solutions: Global water and wastewater technology and services company serving municipal and industrial clients. Adjacent peer — relevant as a potential technology/operating partner to NWS rather than a direct utility competitor.
• Veolia Water Technologies & Solutions: Global water-treatment and reuse technology and services provider. Comparable as a supplier/partner to municipal utilities like NWS for STPs, desalination, and digital water-management solutions rather than as a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/nws-oman

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NWS-Nama Water Services