Texas Office of Consumer Credit Commissioner

What Texas Office of Consumer Credit Commissioner does

The Texas Office of Consumer Credit Commissioner (OCCC) is a Texas state government regulatory agency established in 1963 under Texas Finance Code §14.001 et seq. and headquartered in the Finance Commission Building in Austin, Texas. The agency licenses, examines, and regulates non-depository financial service providers operating in the State of Texas, overseeing approximately 25,000 licenses and registrations across 11 industry types, including regulated lenders, pawnshops, motor vehicle sales finance companies, credit access businesses (payday and auto title lenders), property tax lenders, residential mortgage loan originators, crafted precious metals dealers, debt management and settlement providers, registered creditors, and refund anticipation loan facilitators. OCCC is structured into five operating departments — Consumer Assistance, Consumer Protection (examination and enforcement), Licensing and Registration, Credit Education, and Legal and Administration — staffed by 62 employees and led by Commissioner Leslie Pettijohn, who has held the position since her 1995 appointment by the Finance Commission of Texas.

OCCC's core services include license application processing (typically 60–90 days), background investigations, annual renewal administration, regulatory examinations, enforcement actions (license denials, revocations, administrative penalties, injunctions), consumer complaint resolution via a statewide helpline (800-538-1579), and consumer financial education delivered through community presentations, bilingual publications, and the Texas Financial Education Endowment grant program. The agency's technology infrastructure centers on the ALECS (Application, Licensing, Examination, Compliance System) portal for license applications, renewals, and compliance submissions, with a mandatory migration of Motor Vehicle Sales Finance and Commercial Motor Vehicle Sales Finance licensing to the NMLS (Nationwide Multistate Licensing System) platform between June 1 and August 31, 2026. New dedicated annual reporting portals have been deployed for motor vehicle dealers, property tax lenders, and regulated lenders.

OCCC is funded entirely by fees from regulated industries — including licensing fees, registration fees, annual renewal fees, and $1,000 reinstatement late fees — with operating revenues matched to expenditures so that regulated entities are not charged more than required to maintain operations and meet statutory mandates. The agency publishes the weekly Texas Credit Letter reporting rate ceilings and quarterly and annual industry activity reports. It is governed by the eleven-member Finance Commission of Texas, which also oversees the Department of Savings and Mortgage Lending and the Texas Department of Banking as separate but coordinated state entities.

Name

Texas Office of Consumer Credit Commissioner

Legal name

Texas Office of Consumer Credit Commissioner

Website

https://occc.texas.gov

Company type

Private

Founded year

1963

Operating status

Operating

Headcount range

51–100 employees

Short description

The Texas Office of Consumer Credit Commissioner is a Texas state regulatory agency, established in 1963, that licenses and oversees approximately 25,000 non-depository financial service providers across 11 industry types. It operates through five departments, funded by industry fees, and is governed by the Finance Commission of Texas.

Ownership category

akta.pro rank

Product category

State Financial Regulation

NAICS

Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

SIC

Finance Services (6199)

akta.pro primary industry

Compliance, Audit & Regulatory Services for Collections (FSAKAJAL)

akta.pro secondary industry

Credit File Dispute Management & Consumer Data Remediation (FSAKAKAI)

Keywords

• Consumer credit regulation
• Non-depository lender licensing
• Financial services oversight
• Consumer protection services
• Credit access business regulation

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Regulatory Fees and Licenses: The agency operates through funding received directly from regulated industries. All operating funds come from the regulated entities, and the agency matches revenues with expenditures to ensure regulated entities are not charged more than required to maintain operations and meet statutory mandates. Revenue includes licensing fees, registration fees, and annual renewal fees from regulated industries including pawnshops, regulated lenders, credit access businesses, motor vehicle sales finance companies, and property tax lenders.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

The Texas Office of Consumer Credit Commissioner (OCCC) is a state regulatory agency that licenses and regulates non-depository financial service providers in Texas across 11 industry types, including pawnshops, regulated lenders, credit access businesses, motor vehicle sales finance companies, property tax lenders, and residential mortgage loan originators. It also provides consumer-facing services including complaint resolution through a helpline, financial education programs, and the Texas Financial Education Endowment Grant Program, operating under Texas Finance Code §14.001 et seq.

Product overview

The Texas Office of Consumer Credit Commissioner (OCCC) is a state regulatory agency, not a product company. It operates as a unified regulatory services organization overseeing 11 types of nonbank financial service providers through five interconnected departments: Consumer Assistance (complaints/helpline), Consumer Protection (examination/enforcement), Licensing and Registration, Credit Education, and Legal/Administration. The agency licenses and regulates entities including regulated lenders, pawnshops, motor vehicle sales finance companies, credit access businesses (payday/title loans), property tax lenders, and registered creditors. OCCC provides consumer-facing services including complaint resolution via helpline (800-538-1579), financial education programs, and publishes the Texas Credit Letter and industry activity reports. Licensing services transition from the ALECS system to NMLS for motor vehicle sales finance by August 2026. The agency is governed by the Finance Commission of Texas and operates under Texas Finance Code §14.001 et seq.

Differentiator

Problem solved

Functional benefit

Products and services

• Licensing and Registration Services Processing of license applications, background investigations, amendments, and annual renewals for non-depository financial service providers operating in Texas across 11 regulated industry types.
• Consumer Assistance and Complaint Resolution Helpline (800-538-1579) and online complaint filing system for Texas consumers to report disputes against regulated businesses, including pawn, mortgage, motor vehicle, property tax, and payday/auto title lenders.
• Consumer Protection Examination and Enforcement Reviews of licensed creditor activities for compliance with Texas credit laws, investigations of registered creditors and licensees, and enforcement actions including license denials, revocations, administrative penalties, and injunctions.
• Credit Education Programs Financial education services including bilingual brochures, community presentations, workshops, and the Texas Financial Education Endowment (TFEE) Grant Program supporting statewide financial capability initiatives.
• Motor Vehicle Sales Finance Licensing Licensing for businesses arranging credit for motor vehicle sales in Texas, transitioning from ALECS to the NMLS platform in 2026.
• Regulated Lender Services Licensing and oversight of consumer installment lenders under Chapter 342 of the Texas Finance Code, including annual report filing requirements.
• Credit Access Business Oversight Regulation of payday and auto title loan businesses (Credit Access Businesses) including quarterly and annual reporting requirements.
• Pawnshop Licensing and Oversight Licensing of pawnshops and optional pawnshop employees with annual renewal and reinstatement processes through the ALECS portal.
• Property Tax Lender Services Licensing and regulation of property tax lenders operating in Texas, including annual reporting and compliance reviews.
• Plain Language Contract Review Review service for non-standard loan contracts ensuring compliance with plain language requirements under Texas Finance Code, with Flesch-Kincaid readability score thresholds.

Quantifiable outcome

• Approximately 25,000 licenses and registrations supervised statewide

Named customers7 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Finance Commission of TexascoreOthersThe Finance Commission of Texas is the agency's eleven-member governing board appointed by the Governor. It oversees and coordinates the Office of Consumer Credit Commissioner, the Department of Savings and Mortgage Lending, and the Texas Department of Banking. The Commission is the policy-making body for these agencies and approves the agency's operating budget.
• NMLS (Nationwide Multistate Licensing System)coreTechnology or IntegrationNMLS is the national licensing system for state-licensed mortgage and finance companies. OCCC is transitioning Motor Vehicle Sales Finance and Commercial Motor Vehicle Sales Finance licensing to NMLS. The transition period runs June 1, 2026 through August 31, 2026.
• Texas Office of the Attorney General - Open Records DivisionminorOthersFor public information requests involving potentially confidential information, OCCC refers matters to the Texas Office of the Attorney General's Open Records Division for determination on disclosure.
• State Auditor's Office of TexasminorOthersThe State Auditor's Office is authorized to investigate allegations of impropriety and illegal acts affecting state resources. Fraud, waste, and abuse should be reported to the State Auditor's Office hotline (800-892-8348).
• National Association of Consumer Credit Administrators (NACCA)minorStrategic or Co-development PartnerCommissioner Leslie Pettijohn is a longtime leader in NACCA, which provides professional collaboration and best practice sharing among state consumer credit regulators.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Georgia Department of Banking and Finance: Georgia's state regulator overseeing non-depository lenders, installment lenders, and mortgage brokers, performing licensing and examination functions analogous to OCCC's core activities.
• California Department of Financial Protection and Innovation (DFPI): California's primary state regulator of non-depository financial services, including consumer and small-business lenders, with comparable licensing, examination, and consumer complaint functions over a much larger population base.
• Ohio Division of Financial Institutions: Ohio's state regulator of consumer finance, mortgage lending, and small-dollar lenders; comparable in function, scale, and licensing approach to Texas OCCC.
• Pennsylvania Department of Banking and Securities: Pennsylvania's banking and securities regulator with parallel licensing and consumer protection responsibilities over non-depository lenders and money transmitters.
• Florida Office of Financial Regulation (OFR): Florida's state regulator for non-depository financial institutions, money services businesses, and consumer finance companies, with comparable licensing and consumer protection mandate.
• Illinois Department of Financial and Professional Regulation (IDFPR): Illinois' consolidated financial regulator responsible for licensing and oversight of consumer lenders, pawnbrokers, and payday lenders — structurally comparable to OCCC's mandate.
• New York Department of Financial Services (NYDFS): New York's combined banking and non-depository financial services regulator overseeing licensing, supervision, and enforcement of money transmitters, lenders, and mortgage originators — directly comparable in scope and authority.
• Colorado Department of Law - Consumer Protection Division (Uniform Consumer Credit Code): Administrator of Colorado's Uniform Consumer Credit Code, regulating consumer credit transactions, supervised lenders, and credit access businesses — directly comparable mandate.

Broad incumbents

• Consumer Financial Protection Bureau (CFPB): The federal consumer financial protection regulator with overlapping authority over many of the same non-depository lender categories OCCC regulates, providing the federal overlay that shapes OCCC's rulemaking and enforcement context.

Others

• National Association of Consumer Credit Administrators (NACCA): The national association of state consumer credit regulators in which OCCC's Commissioner is a longtime leader; serves as the convening body and best-practice coordinator for OCCC's peer agencies, rather than a competing regulator.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/texas-office-of-consumer-credit-commissioner

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Texas Office of Consumer Credit Commissioner