Police Officer and Certified Recovery Coach - Worcester Police Department

What Police Officer and Certified Recovery Coach - Worcester Police Department does

The Worcester Police Department is a municipal law enforcement division of the City of Worcester, Massachusetts, operating continuously (24 hours, 7 days per week) from its headquarters at 9-11 Lincoln Square. The department serves Worcester's population of more than 200,000 residents plus over 35,000 college students, providing statutory public safety services including emergency response, criminal investigations, community policing, traffic enforcement, animal control, constable services, firearms licensing and training, and records and reports. The reference to "Police Officer and Certified Recovery Coach" in the company name corresponds to a specialized officer role within the department, indicating integration of certified addiction recovery support into field policing as a co-response or referral model.

The department's service infrastructure includes multiple operational divisions — Animal Control, Investigations, Permits & Licensing, Records & Reports — and a body-worn camera program implemented as part of an accountability modernization effort. In 2022, the department underwent a Racial Equity Audit conducted by the Center for Naval Analyses (CNA), which produced recommendations on Diversity, Equity, and Inclusion improvements across institutional norms, systems, policies, and practices. Concurrently, the department restructured senior leadership by removing the chief and deputy chief positions from the Civil Service system and expanded recruitment aimed at diverse candidates. The department publishes calls for service daily on the city's open-data portal (Informing Worcester), operates the ALERTWorcester emergency notification system, and communicates with the public through the city website, Charter Channel 192 government television, press releases, and social media.

The Worcester Police Department is a tax-funded municipal government entity with no commercial revenue model, no disclosed budget figures, and no equity ownership. It operates under the City Manager (Eric D. Batista) and the Worcester City Council as part of the city's executive branch. There are no technology platform products, AI/ML capabilities, patents, or proprietary commercial offerings associated with the department. Its competitive position derives entirely from its statutory monopoly over policing services within the City of Worcester jurisdiction.

Name

Police Officer and Certified Recovery Coach - Worcester Police Department

Legal name

City of Worcester

Website

https://[email protected]

Company type

Private

Founded year

1722

Operating status

Operating

Headcount range

51–100 employees

Short description

The Worcester Police Department is a municipal law enforcement division of the City of Worcester, Massachusetts, providing 24/7 public safety services — including emergency response, investigations, community policing, and firearms licensing — to roughly 200,000 residents and 35,000 college students. The referenced role adds certified addiction recovery support to field policing.

Ownership category

akta.pro rank

Product category

Municipal Police Services

NAICS

Police Protection (922120)

SIC

Services-Detective, Guard & Armored Car Services (7381)

akta.pro primary industry

Police Services (Patrol, Response & Community Policing) (BPAIAGAA)

akta.pro secondary industry

Public Safety Operations & Command (Incident Command, Special Events) (BPAIAGAG)

Keywords

• Public safety services
• Law enforcement
• Municipal policing
• Emergency response
• Community policing

Headquarters

HQ city

Worcester

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels1 record

Marketing channels3 records

Core offering

The Worcester Police Department provides municipal public safety and law enforcement services to the City of Worcester, Massachusetts, operating 24 hours a day, 7 days a week. Its core offerings include emergency response, investigations, community policing, animal control, firearms licensing and training, constable services, and records and reports. These services are delivered directly to city residents, businesses, and visitors through the headquarters location and subordinate divisions.

Product overview

The City of Worcester website provides municipal government services including police, fire, public health, senior services, youth programs, and veterans services. The company name 'Police Officer and Certified Recovery Coach - Worcester Police Department' refers to an individual employee role within the Worcester Police Department, not a distinct product or service offering. No commercial product, software platform, or technology service branded under this name was identified in the provided source data.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Response Services 24 hours a day, 7 days a week emergency response services delivered to Worcester, MA residents, businesses, students, and visitors. Includes dispatch and field response to emergency calls via the headquarters location.
• Investigations Division Criminal Investigations division that handles investigations for the City of Worcester, including anonymous crime tips submitted by the public.
• Animal Control Municipal animal control services for Worcester residents, addressing animal-related complaints and public safety issues involving animals.
• Firearms Licensing and Training Firearms permits, licensing, and related training services administered by the Worcester Police Department for qualified applicants in Worcester, MA.
• Records and Reports Police reports, public records, and records request services for the public, available through the Police Department and the city's transparency portal.
• ALERTWorcester Emergency Notification System City-wide emergency mass-notification service that delivers alerts to Worcester residents and visitors via email and other channels about emergencies and public safety incidents.
• Informing Worcester Open Data Portal Open-data portal that publishes daily calls for service and other public safety data, enhancing government transparency for Worcester residents and visitors.

Quantifiable outcome

• Racial Equity Audit completed by Center for Naval Analyses (CNA) in 2022

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Center for Naval Analyses (CNA)coreStrategic or Co-development Partner · 1 January 2022The Center for Naval Analyses conducted a Racial Equity Audit of the Worcester Police Department in 2022. The audit involved an external review of WPD's institutional norms, systems, policies, and practices and resulted in several recommendations on improvements to its Diversity, Equity, and Inclusion (DEI) efforts.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• Brockton Police Department: Municipal police department serving Brockton, MA; a comparable mid-sized Massachusetts city with similar community-policing and response mandates.
• Cambridge Police Department: Municipal police department serving Cambridge, MA; a comparable Massachusetts municipal department that has also pursued transparency reforms and community policing initiatives, making it a strong operational peer.
• Springfield Police Department: Municipal police department serving Springfield, MA — the fourth-largest city in New England; comparable mid-sized urban department with overlapping patrol, response, and community-policing mandates.
• Boston Police Department: Municipal police department serving Boston, MA — the largest in New England and the most direct operational peer to the Worcester Police Department, with comparable statutory authority, civil service constraints, and patrol/investigations structure.
• Lowell Police Department: Municipal police department serving Lowell, MA — a mid-sized Massachusetts city with similar demographics, opioid/crisis response demands, and university presence.
• Fall River Police Department: Municipal police department serving Fall River, MA; comparable mid-sized urban Massachusetts department with similar policing scope.
• New Bedford Police Department: Municipal police department serving New Bedford, MA; comparable coastal/urban Massachusetts department with overlapping patrol, investigations, and licensing functions.

Broad incumbents

• Securitas USA: Large private security services provider offering guarding, mobile patrol, and protective services across the U.S.; not a statutory peer, but representative of the broader private protective-services market that intersects with municipal policing.

Regional players

• Providence Police Department: Municipal police department serving Providence, RI — a regional peer in the broader New England urban-municipal policing market with comparable size, demographics, and reform pressures.
• Hartford Police Department: Municipal police department serving Hartford, CT; a comparable mid-sized New England urban department operating under similar statutory, civil-service, and reform-pressured conditions.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/TweetWorcester
• YouTubeyoutube.com/user/cityofwooofficial
• Facebookfacebook.com/CityofWorcester
• Instagraminstagram.com/cityofworcester
• LinkedInlinkedin.com/company/city-of-worcester-cultural-development-office

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Police Officer and Certified Recovery Coach - Worcester Police Department