Ontime Government Services Center - Oud Metha

What Ontime Government Services Center - Oud Metha does

OnTime Government Services Center — Oud Metha, operating under the legal name TAS-HEEL and also branded as OnTime Tasheel, is a Dubai-based authorized private-sector provider of UAE government transaction services. Founded on December 1, 2003, the company was the first private-sector operator of government services in both the UAE and the broader Middle East. It runs a network of more than 27 dedicated service centers across Dubai, with its main headquarters located in the Business Venue Building on Umm Hurair Road in Oud Metha, and positions itself as a one-stop shop offering a "7-star VIP" service experience for walk-in, call-in, and appointment-booked customers.

The company's service portfolio comprises nine core lines spanning the highest-volume UAE government transactions: MOHRE (Ministry of Human Resources & Emiratisation) for labor permits and quota management; Amer Services via the GDRFA for residency and visa processing; EIDA for Emirates ID applications and renewals; MOH/MOHAP for medical fitness certificates and health cards; DED for trade licensing and amendments; Notary Public services for MOAs, POAs, and attestations; ISO 9001-certified Legal Translation across 50+ languages; E-Dirham payment services; and ancillary amenities such as online bank-guarantee registration. Delivery is primarily in-person through the physical service-center network, supplemented by a call center (6005 70007) and online appointment booking. The source material mentions "technological solutions to drive efficiencies" but does not identify any proprietary platform, AI/ML capability, or digital product surface.

The revenue model is transaction-fee based: OnTime charges per-transaction service fees for facilitating paperwork with the underlying government entities on behalf of individual residents and corporate/SMB clients. All services are delivered under direct authorized-partner relationships with MOHRE, GDRFA, EIDA, MOHAP, DED, and E-Dirham, making OnTime a regulated intermediator rather than a software platform. The company is privately held with no disclosed institutional investors, parent company, or funding rounds, and operates exclusively within Dubai despite UAE-wide service interest signals visible on its appointment portal.

Name

Ontime Government Services Center - Oud Metha

Legal name

TAS-HEEL

Website

https://ontimetasheel.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

OnTime Government Services (TAS-HEEL), founded 2003, is Dubai's first authorized private-sector provider of UAE government transactions, operating 27+ service centers that deliver labor, immigration, ID, health, trade-licensing, notary, and legal-translation services to individuals and businesses.

Ownership category

akta.pro rank

Product category

Government Services Facilitation

NAICS

Telephone Call Centers (56142)

SIC

Services-Help Supply Services (7363), Services-Management Services (8741), Services-Personal Services (7200)

akta.pro primary industry

Payroll Tax Filing, Compliance & Remittance (BPACAIAC)

Keywords

• Government services facilitation
• Visa processing services
• Labor permit services
• Business licensing services
• Identity card services

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government Transaction Services: The company generates revenue through service fees charged for facilitating government transactions on behalf of individuals and businesses. Services include MOHRE (Ministry of Human Resources & Emiratisation), Amer Services (immigration), EIDA (Emirates Identity Authority), MOH (Ministry of Health), DED (Dubai Economy), Notary Public, Legal Translation, and E-Dirham payment services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Ontime Government Services Center (TAS-HEEL) is an authorized private-sector provider that facilitates government transactions on behalf of individuals and businesses across Dubai, UAE. Operating 27+ service centers since 2003, the company provides a one-stop shop for government paperwork including MOHRE labor services, Amer visa/immigration services, EIDA identity card services, MOH health and medical fitness services, DED business licensing, notary public, legal translation, and E-Dirham payments. The company acts as an intermediary between the public and UAE government entities, charging per-transaction service fees for in-person processing.

Product overview

OnTime Government Services operates as a One Stop Shop for government transactions in the UAE, providing authorized services for multiple government entities through a network of 27+ service centers across Dubai. The company's service portfolio consists of nine core service offerings: MOHRE-Tasheel (labor and employment services), Amer Services (residency and immigration), EIDA (Emirates Identity Authority), MOH (Ministry of Health), DED (Dubai Economy), Notary Public Services, Legal Translation (50+ languages), and E-Dirham payment services. Additional Special Services include free Wi-Fi and bank guarantee registration. All services are delivered under a 7-star VIP service program focused on customer happiness and satisfaction.

Differentiator

Problem solved

Functional benefit

Products and services

• MOHRE - Tasheel Services (Ministry of Human Resources & Emiratisation) Authorized MOHRE service center facilitating labor permit applications, work permit issuance, labor card renewals, quota management, and employee documentation for businesses and individuals in Dubai.
• Amer Services (Visa & Immigration) Authorized Amer visa and immigration service facilitation for entry permits, visa stamping, residency renewals, visit visas, and tourist visas for individuals and businesses in Dubai.
• EIDA - Emirates Identity Authority Services Authorized EIDA service center facilitating Emirates ID card applications, renewals, and replacements for UAE residents and citizens.
• MOH - Ministry of Health & Prevention Services Authorized Ministry of Health service center facilitating medical fitness tests, health card issuance, and residency-related health examinations for visa applicants.
• DED - Dubai Department of Economic Development Services Authorized DED service center facilitating business trade license issuance, renewals, commercial registrations, and economic department transactions for businesses in Dubai.
• Notary Public Services Notary public services for document attestation, certification, and authentication of official documents required for legal and government proceedings.
• Legal Translation Services Certified legal translation of official documents between Arabic and English for individuals and businesses needing government-submittable translations.
• E-Dirham Services E-Dirham card payment services enabling customers to pay government fees and fines at the service center.
• Special Services - Online Bank Guarantee Registration Online registration of bank guarantees for laborers, a specialized government-compliance service for employers and employees.

Quantifiable outcome

• Complaints handling and resolution within 24 hours or one working day

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

Six partnerships are on record, tiered core and supporting.

• Ministry of Human Resource & Emiratization (MOHRE)coreStrategic or Co-development PartnerMOHRE is the primary government partner for Ministry of Human Resources & Emiratisation Services. OnTime provides Tasheel services including establishment management, work permits, labor cards, and quota processing for private employment agencies.
• General Directorate of Residency & Foreign Affairs (GDRFA)coreStrategic or Co-development PartnerGDRFA partnership provides Amer Services including entry permits, visa processing, status changes, and residency services for various sponsor categories.
• Emirates Identity Authority (EIDA/ICA)coreStrategic or Co-development PartnerEIDA partnership provides Emirates ID card services including new applications, renewals, and replacement services.
• Ministry of Health & Prevention (MOHAP)coreStrategic or Co-development PartnerMOHAP partnership provides health-related government services including medical fitness certificates and health cards for citizens and residents.
• Dubai Economy (DED)coreStrategic or Co-development PartnerDED partnership provides Dubai Economy services including trade name reservation, license renewals, initial approvals, license printing and amendments, and new trade license issuance.
• E-DirhamsupportingTechnology or IntegrationE-Dirham payment system integration for comprehensive payment services through E-Dirham Card System, including card recharge, sales, and payments for government transactions.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Emerging players

• ServiceMarket: UAE online marketplace that aggregates home and personal services with vetted providers. Comparable as a Dubai-headquartered services intermediation platform targeting expat/resident demand, though operating in adjacent (cleaning, maintenance) rather than government services categories.
• Smart Salem: UAE-based automated medical fitness and visa screening service using biometric/AI-enabled centers. Comparable because it digitizes one of the key visa-related steps (medical fitness) that OnTime also processes via its MOH service line.

Direct peers

• Emirates Post Group: UAE national postal operator that runs its own network of customer centers offering government-related services (bill payment, certain transaction processing, E-Dirham). Comparable as a multi-channel government services intermediary operating physical centers across the UAE.
• Tawasal Typing & Business Services: UAE-based authorized typing and government services center offering PRO, visa, labor and licensing services in Dubai. Directly comparable as a smaller-scale competitor in the same authorized-intermediary category serving similar individual and SME customers.
• Tasheel Network Operators (e.g., Al Madina Group): UAE-based group operating multiple authorized Tasheel centers for MOHRE services. Comparable as a direct competitor offering MOHRE labor/work-permit services through authorized service centers under the same federal framework.

Broad incumbents

• Federal Authority for Identity, Citizenship, Customs & Port Security (ICA): Government agency that handles Emirates ID issuance, residency and citizenship services directly through its own channels. Acts as the principal incumbent whose e-channels compete directly with authorized intermediaries like OnTime.
• General Directorate of Residency and Foreigners Affairs - Dubai (GDRFA): Government authority that operates Amer Centers directly and also licenses authorized partners (like OnTime) for Amer Services including visas, entry permits and residency. Directly comparable as the regulator and competing channel for the same Amer transaction set.

Regional players

• Khatib & Alami Property & Government Services: Regional (UAE and wider MENA) firm providing government liaison, PRO and documentation services as part of a broader real-estate/property consultancy portfolio. Comparable as a government-services intermediary serving corporate clients across the region.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Tasheel_Dubai
• YouTubeyoutube.com/channel/UCSyW0pY9H_XuAyHhuBeXGPA?spfreload=5
• Facebookfacebook.com/TasheelOudMetha
• Instagraminstagram.com/TasheelDubai
• LinkedInlinkedin.com/company/tasheeloudmetha

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ontime Government Services Center - Oud Metha