Bagian Organisasi - Pemerintah Kota Surabaya

What Bagian Organisasi - Pemerintah Kota Surabaya does

Bagian Organisasi Sekretariat Daerah Kota Surabaya is an administrative division within the Surabaya City Government Regional Secretariat, responsible for institutional management, bureaucratic reform, public service standardization, and government performance accountability across the municipality. It serves 63 Organizational Devices (OPD) — including 31 districts (kecamatan), municipal departments (dinas), hospitals, and sub-district units — along with Surabaya's approximately three million residents and the city's civil servants (ASN). Core functions include organizational design, job and workload analysis (Analisis Jabatan, Analisis Beban Kerja, e-ABK), business process mapping, performance management, and public service innovation. Its secondary constituency is other Indonesian regional governments, which conduct study visits to Surabaya for AKIP and bureaucratic reform benchmarking (e.g., Kabupaten Kotawaringin Barat, Kabupaten Bulungan, Kabupaten Banyuwangi).

Name

Bagian Organisasi - Pemerintah Kota Surabaya

Legal name

Bagian Organisasi Sekretariat Daerah Kota Surabaya

Website

https://organisasi.surabaya.go.id

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Bagian Organisasi Sekretariat Daerah Kota Surabaya is a government administrative division within the Surabaya City Regional Secretariat that manages institutional design, bureaucratic reform, performance accountability (SAKIP), and public service standardization across 63 OPDs and 31 districts, serving the city's civil servants, citizens, and visiting regional governments.

Ownership category

akta.pro rank

Product category

Government Administration Services

NAICS

Executive, Legislative, and Other General Government Support (921), Other General Government Support (92119)

SIC

Services-Management Services (8741)

akta.pro industry

PRIMARYBPAIAAAD

Civil Service & Public Administration (HR, Org Dev, Workforce Policy)

Business & Public Services/Public Sector & Government Administration/Central/Federal Government Administration

SECONDARYBPAIACAA

Mayor/City Manager & General Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAB

City Clerk/Records, Elections & Civic Engagement

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

Keywords

• Government administration
• Bureaucratic reform
• Public service management
• Performance accountability
• Digital government

Headquarters

HQ city

Surabaya

HQ country

Indonesia

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Government Budget (APBD): As a government administrative division, Bagian Organisasi operates on the Surabaya City Regional Budget (APBD). Revenue comes from regional taxes and allocations, funding organizational management, bureaucratic reform, and public service innovation activities. No commercial revenue is generated.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

Bagian Organisasi is an administrative division of the Surabaya City Government responsible for organizational management, bureaucratic reform, and public service standardization across 63 organizational devices (OPD) and 31 districts. The division operates and maintains the city's digital government ecosystem, including the e-SAKIP performance accountability system, the SiToMaSPede bureaucratic reform monitoring platform, ASPAL service standards catalog, SOP management system, and SKM citizen satisfaction survey, supporting institutional development, job analysis, workload analysis, and public service innovation.

Product overview

Bagian Organisasi - Pemerintah Kota Surabaya operates a suite of interconnected digital government systems centered around two primary platforms: (1) e-Sakip Surabaya — an electronic Government Performance Accountability System covering planning, performance measurement, reporting, and evaluation across all 60+ regional apparatus organizations (OPD); and (2) SiToMaSPede (Sistem Monitoring Reformasi Birokrasi) — an electronic Bureaucratic Reform Monitoring System tracking 21 general reform areas, 5 thematic tracks (poverty, investment, digitalization, domestic products, inflation), and work culture programs (BerAKHLAK and HEBAT) across all OPDs. These core platforms are supported by multiple sub-systems including ePlanning, ePerkin, ePerformance, eMonev, eLKJ, eABK for performance management; ASPAL (Aplikasi Standar Pelayanan) providing a service catalog with technical guidelines; a SOP management system cataloging 250+ standardized procedures; and SKM (Survei Kepuasan Masyarakat) for citizen satisfaction surveys. Supplementary digital services include Aplikasi Standar Pelayanan (ASPAL), KNG (Klampid New Generation) for civil registration with 31+ self-service features, Aplikasi WargaKu for citizen complaints, Surabaya Single Window (SSW) for integrated licensing, and SPBE systems (GRMS, e-SDM, e-Permit, e-Education, e-Health) for cross-domain digital governance. Collectively, these systems constitute an integrated e-government ecosystem designed to improve public service delivery, bureaucratic accountability, and organizational performance management for Surabaya's city government.

Differentiator

Problem solved

Functional benefit

Products and services

• e-Sakip Surabaya Electronic System for Government Agency Performance Accountability (Sistem Akuntabilitas Kinerja Instansi Pemerintah) used by Surabaya City Government to support planning, performance measurement, performance reporting, evaluation, and organizational performance assessment across all 63 regional apparatus organizations (OPD).
• SiToMaSPede (Sistem Monitoring Reformasi Birokrasi) Electronic monitoring system for bureaucratic reform tracking 21 general reform activities, 5 thematic tracks (poverty alleviation, investment, digitalization, domestic products, inflation control), and work culture assessments (BerAKHLAK and HEBAT) across all 63 OPDs.
• eLaporan Kinerja Electronic performance reporting system that generates concise and comprehensive performance reports based on the Surabaya City budget (APBD) work plan.
• Aplikasi Standar Pelayanan (ASPAL) Service standards application that provides a public catalog listing all public service standards across Surabaya City government agencies with technical guidelines and a searchable catalog for residents.
• KNG (Klampid New Generation) Digital civil registration (administrasi kependudukan/adminduk) application offering 31 self-service features including birth certificates, death certificates, marriage certificates, family cards (KK), electronic IDs (KTP-el), and address changes, all accessible via smartphone or computer with OTP verification and selfie-based identity validation.
• Sistem SOP (Standar Operasional Prosedur) System cataloging over 250 standardized operational procedures across Surabaya City government agencies and sub-districts (Kecamatan), covering administrative, governance, public service, and development processes.
• SKM (Survei Kepuasan Masyarakat) Annual community satisfaction survey system that evaluates the quality of public services across Surabaya City government agencies, measuring citizen satisfaction as part of bureaucratic reform and public service improvement.

Quantifiable outcome

• Ombudsman RI public service compliance score of 98.59 (A) Kualitas Tertinggi
• +5 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core, flagship and minor.

• BPJS KesehatancoreStrategic or Co-development Partner · 25 January 2025BPJS Kesehatan collaborates with Surabaya's Dinas Kesehatan and Bagian Organisasi for the free health check program (Pemeriksaan Kesehatan Gratis / PKG) on citizens' birthdays. Collaboration covers primary healthcare facilities (FKTP) referrals and insurance linkage for the PKG program targeting newborns, toddlers, adults, and elderly residents.
• Balai Besar Wilayah Sungai (BBWS) BrantascoreStrategic or Co-development Partner · 2 January 2025BBWS Brantas coordinates with Surabaya's Bagian Organisasi and DSDABM for flood management along Brantas River watershed. As the river flows from East Java highlands through Surabaya to the sea, collaborative efforts address sedimentation, water hyacinth clearing, illegal buildings, and flood mitigation infrastructure including box culverts. Joint short and long-term flood management strategies were developed.
• WHO SEARO (World Health Organization South-East Asia Regional Office)flagshipStrategic or Co-development Partner · 27 November 2024WHO SEARO officially recognized Surabaya as a member of the Healthy City Network with accreditation. Recognition based on Surabaya's achievements in sanitation mapping, 99% clean water access, waterway management, and 1 RW 1 Nakes healthcare initiative. Surabaya is one of the first Indonesian cities to achieve WHO SEARO Healthy City accreditation.
• Kabupaten Kotawaringin BaratminorStrategic or Co-development Partner · 27 September 2024Kabupaten Kotawaringin Barat conducted a study visit to Surabaya to learn best practices in Government Performance Management and Accountability (AKIP). Surabaya's Bagian Organisasi coordinated with Inspektorat, Bappedalitbang, and BKPSDMD to share institutional management practices. Visits resulted in recommendations for Kotawaringin Barat to implement similar information systems and accountability frameworks.
• Biro Organisasi Provinsi Jawa TimurcoreStrategic or Co-development Partner · 13 September 2024Biro Organisasi Provinsi Jawa Timur coordinated with Surabaya's Bagian Organisasi regarding the establishment of a shared Animal Health Center (UPT Pusat Kesehatan Hewan). Joint discussion held at Biro Organisasi Provincial Office to discuss guidelines for UPTD formation and classification related to animal health management across East Java.
• Kementerian Pendidikan, Kebudayaan, Riset dan TeknologiminorStrategic or Co-development Partner · 17 November 2023Bagian Organisasi Surabaya serves as an official partner for the Merdeka Belajar - Magang Bersertifikat (MSIB) program. As a government internship host, Bagian Organisasi receives university students for certified internship placements as part of the national freedom-to-learn initiative.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Lembaga Administrasi Negara (LAN): National civil service administration and training institution that sets competency standards, civil service curricula, and organizational development frameworks that Bagian Organisasi implements locally. Comparable in civil service HR and organizational development mandate at national scope.
• Biro Organisasi Kementerian PANRB: Federal-level bureaucratic reform authority that awarded Surabaya its SAKIP AA and Best Bureaucratic Reform 2024 recognition. Operates the same reform framework at national scale and sets the standards Bagian Organisasi must implement; comparable function but at federal scope.

Others

• PT Telkom Indonesia (Divisi e-Government): State-owned telecommunications incumbent that provides digital infrastructure underlying SPBE-based government systems across Indonesian cities. Not a direct functional peer but a key enabler of the digital government platforms Bagian Organisasi operates.

Direct peers

• Bagian Organisasi Sekretariat Daerah Kota Medan: Municipal Bagian Organisasi serving Indonesia's third-largest city. Comparable scope: organizational management, civil servant (ASN) HR policy, and bureaucratic reform monitoring across multiple OPDs and kecamatan.
• Bagian Organisasi Sekretariat Daerah Kota Bandung: Municipal-level Bagian Organisasi in another major Indonesian city. Comparable mandate around organizational design, bureaucratic reform, and public service standardization for the Bandung city government and its 30+ OPDs.
• Bagian Organisasi Sekretariat Daerah Kota Yogyakarta: Municipal Bagian Organisasi managing organizational design and bureaucratic reform for Yogyakarta city government. Same SPBE-based digital government ecosystem and SAKIP reporting framework.
• Bagian Organisasi Sekretariat Daerah Kota Makassar: Municipal Bagian Organisasi in eastern Indonesia's largest city. Directly comparable function: institutional design, SAKIP implementation, and SOP standardization across Makassar city government devices.
• Bagian Organisasi Sekretariat Daerah Kota Bekasi: Municipal Bagian Organisasi for Greater Jakarta's satellite city. Same mandate over institutional management and bureaucratic reform; comparable scale of OPDs and kecamatan.
• Bagian Organisasi Sekretariat Daerah Kota Semarang: Municipal-level Bagian Organisasi in Central Java's capital. Same statutory mandate (UU No. 5/2014, UU No. 23/2014) over institutional management and bureaucratic reform across Semarang city government devices.
• Biro Organisasi Sekretariat Daerah Provinsi Jawa Timur: Provincial-level equivalent of Bagian Organisasi that has already coordinated with Surabaya on UPTD formation (Animal Health Center) and serves as the higher-tier administrative reform authority in the same region. Directly comparable function: institutional design, bureaucratic reform monitoring, and performance accountability.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/bagian.organisasi.sby
• LinkedInlinkedin.com/company/bagian-organisasi-pemerintah-kota-surabaya

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Bagian Organisasi - Pemerintah Kota Surabaya