What OIC - Osservatorio Imprese e Consumatori does

OIC - Osservatorio Imprese e Consumatori is a Rome-based non-profit association founded in 2013 that functions as a multi-stakeholder observatory bridging Italian businesses and consumer protection. It is constitutionally composed of Euro Service Spa, ACMI, and 11 national consumer associations (including Codacons, Confconsumatori, Konsumer Italia, and Assoutenti), and is operationally organized into three departments — Energy, Sovraindebitamento (over-indebtedness), and Educazione Finanziaria, Credito e Fintech. The organization is governed by Operational President Gianluca Di Ascenzo and Vice President Raffaella Grisafi following the 2022 departure of founding President Antonio Persici.

OIC's core product is the Telemarketing Affidabile platform, developed jointly with Assocontact (the Italian BPO association). The platform bundles a Decalogo per Consumatori consumer guide, the Codice Procedurale di Autoregolamentazione (a GDPR-aligned self-regulation code, latest edition May 2021), the Camera di Conciliazione dispute-resolution chamber, and the Bollino Blu / Rating Telemarketing Affidabile certification — the first telemarketing reliability rating delivered in Italy in November 2021. OIC has separately convened a permanent technical table on phishing, SIM swap, and digital fraud with TIM, Vodafone, Wind/Tre, Poste Italiane, and Nexi, and has extended into accessibility and financial inclusion through EduPodcast content for visually impaired users and accessibility-survey work with AccessiWay.

The organization operates as a non-profit funded through member participation fees and partner contributions; it sells no commercial products or services and provides consumer-facing resources free of charge. GTM relies on convening power: institutional events at CNEL, webinars, technical working groups, and a media footprint across ANSA, Adnkronos, La Stampa, and Il Messaggero. The organization maintains recognized standing with Italian regulators including Garante della Privacy, AGCM, AGCOM, and Banca d'Italia, and its self-regulatory codes are positioned under GDPR Article 40 as quasi-official instruments.

Name

OIC - Osservatorio Imprese e Consumatori

Legal name

OIC - Osservatorio Imprese e Consumatori

Website

https://osservatorioimpreseconsumatori.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

OIC is a Rome-based non-profit association that develops self-regulatory codes, certifications (Bollino Blu), and dispute-resolution services for Italian consumer protection, with a core focus on compliant telemarketing, financial education, and digital inclusion, serving consumers, 11 national consumer associations, and industry partners.

Ownership category

akta.pro rank

Product category

Consumer Protection Advocacy and Self-Regulation

NAICS

All Other Support Services (561990)

akta.pro primary industry

Trust, Safety & Risk Support (Fraud, Abuse, Policy Enforcement) (BPAAABAI)

akta.pro secondary industry

Claims, Disputes & Chargeback Support (BPAAABAH)

Keywords

• Consumer protection advocacy
• Self-regulatory frameworks
• Telemarketing compliance
• Dispute resolution services
• Financial education programs

Headquarters

HQ city

Rome

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Association membership and participation fees: OIC operates as a non-profit association funded by member organizations including Euro Service Spa, ACMI, and 11 national consumer associations. The organization receives support from affiliated companies and partners.

Distribution channels4 records

Marketing channels10 records

Core offering

OIC is an Italian non-profit consumer-business observatory that develops self-regulatory frameworks, codes of conduct, and certification systems for consumer protection, with a primary focus on the telemarketing sector. Its core offerings include the Telemarketing Affidabile project (Decalogo per Consumatori, Codice Procedurale di Autoregolamentazione, Camera di Conciliazione, Bollino Blu quality seal, and Telemarketing Affidabile Rating), supplemented by three thematic departments (Energy, Sovraindebitamento, Educazione Finanziaria/Credito e Fintech) and consumer-facing complaint handling and educational resources.

Product overview

OIC - Osservatorio Imprese e Consumatori is a consumer protection observatory that operates as an association rather than a traditional software company. Its core offerings include the Telemarketing Affidabile project (developed jointly with Assocontact) featuring the Decalogo for consumers, the Codice Procedurale di Autoregolamentazione self-regulation code, the Camera di Conciliazione dispute resolution service, and the Bollino Blu/Rating Telemarketing Affidabile certification system. The organization is structured into three specialized departments: Energy (working with Green Network, Illumia), Sovraindebitamento (over-indebtedness support with ACUE, Consattivi, Prodeitalia), and Educazione Finanziaria, Credito e Fintech (financial education with Utego). Additional offerings include complaint reporting services, accessibility-focused financial education tools (EduPodcast), and various publications including the Guida OIC financial education guide and Dossier OIC Lab research reports.

Differentiator

Problem solved

Functional benefit

Products and services

• Telemarketing Affidabile Project Joint project between OIC and Assocontact focused on consumer protection and fair competition in the telemarketing sector; promotes virtuous operator behavior, educates consumers on rights, and monitors compliance.
• Codice Procedurale di Autoregolamentazione Self-regulation code governing telemarketing and protection of client personal data, developed jointly by OIC and Assocontact with editions in January 2018 and December 2019.
• Decalogo per Consumatori in materia di Telemarketing Consumer guide providing suggestions to help citizens recognize opaque behaviors and unmask telemarketing scams.
• Camera di Conciliazione OIC-Assocontact Mediation chamber where consumers can address potential disputes with contact centers, with resolution facilitated through Assocontact member operators.
• Bollino Blu (Blue Seal) Certification Quality seal ensuring reliability, transparency, and correctness in the dialogue between contact centers and consumers.
• Rating Telemarketing Affidabile First reliability rating system in Italy certifying companies that operate in compliance with telemarketing regulations and standards.
• Segnalazione Reclami Telemarketing Online form allowing consumers to report suspicious or non-compliant call centers; OIC processes reports internally to identify the subject and contact the call center to resolve the issue.
• Dipartimento Energy Department focused on energy sector consumer issues, working with partners including Green Network and Illumia to address concerns in the energy market.
• Dipartimento Sovraindebitamento Department dedicated to addressing over-indebtedness issues for consumers, working with partners including ACUE, Consattivi, and Prodeitalia.
• Dipartimento Educazione Finanziaria, Credito e Fintech Department focused on financial education, credit, and fintech topics, working with partners including Utego to promote digital financial inclusion.
• Pagare Sicuri ad Occhi Chiusi Service Financial assistance and education service designed for visually impaired and partially sighted individuals to promote financial inclusion and accessible payment education.
• EduPodcast dell'Educazione Finanziaria per non vedenti Educational podcasts on financial topics designed for visually impaired individuals, compatible with voice synthesis technology, as part of the Pagare Sicuri ad Occhi Chiusi initiative.
• La Guida OIC - L'Educazione Finanziaria spiegata ai risparmiatori del futuro Publication explaining financial education concepts for future savers, published by OIC as part of its consumer education mission.
• Dossier OIC Lab Research dossiers produced by OIC covering various consumer protection and market topics.

Quantifiable outcome

• 300+ telemarketing complaints collected in 20 days through the Telemarketing Affidabile project
• +3 more outcomes

Named customers13 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

17 partnerships are on record, tiered minor and core.

• AccessiWayminorStrategic or Co-development Partner · 1 June 2022Joint event at CNEL on June 7, 2022 presenting the first accessibility survey report for banking and payment web services. Partnership focused on digital accessibility for disabled users.
• Konsumer ItaliacoreStrategic or Co-development Partner · 1 March 2021Collaboration for financial education initiatives including Global Money Week 2021 and programs for visually impaired individuals. Konsumer contributes consumer advocacy expertise and reach for inclusive financial education programs.
• A.P.R.I. Onlus (Associazione Pro Retinopatici ed Ipovedenti)coreStrategic or Co-development Partner · 1 March 2021Partnership for financial inclusion of blind and visually impaired individuals. Joint initiative 'Imparare a Pagare (sicuri) ad Occhi Chiusi' provides accessible payment education and develops specialized materials including EduPodcast for non-seeing individuals.
• Garante della Privacy (Italian Data Protection Authority)coreOthers · 1 February 2021Regulatory authority whose President (Prof. Pasquale Stanzione) participated in OIC telemarketing round table. Collaboration on GDPR compliance in marketing and data protection frameworks.
• ECTM Ingegneria SrlminorStrategic or Co-development Partner · 1 January 2021Protocollo d'intesa (memorandum of understanding) for OIC's expansion into Superbonus 110% sector. ECTM receives training tools and consumer rights frameworks; OIC gains expertise in building/construction consumer protection.
• Assocontact (Associazione Nazionale dei Business Process Outsourcers)coreStrategic or Co-development Partner · 1 November 2020Core strategic partnership for the 'Telemarketing Affidabile' (Reliable Telemarketing) project. Jointly developed the Codice Procedurale di Autoregolamentazione, Decalogo for consumers, and Camera di Conciliazione. Assocontact provides the network of call centers for rapid complaint resolution. The partnership creates a self-regulatory framework for Italian telemarketing industry.
• AGCOM (Autorità per le Garanzie nelle Comunicazioni)coreOthers · 1 November 2020Regulatory authority engaged in OIC-Assocontact technical table for telemarketing self-regulation. Involvement ensures regulatory alignment and enforcement support for self-regulatory codes.
• TIM, Vodafone, Wind/Tre, Poste ItalianecoreStrategic or Co-development Partner · 1 October 2020Participants in the permanent technical table on phishing, SIM swap, and digital fraud prevention. Active collaboration with telecom operators and financial services to develop anti-fraud measures and consumer protection campaigns.
• ConfassociazionicoreStrategic or Co-development Partner · 1 June 2020Co-organization of the 'Rivoluzione Digitale: se non ora quando' video conference and ongoing collaboration on digital transformation topics. Confassociazioni contributes business association network and institutional credibility.
• IllumiaminorStrategic or Co-development Partner · 1 April 2020Electricity and gas operator active throughout Italy, joining OIC's Energy Department. Represents energy sector perspective in consumer protection initiatives.
• AssoDPOminorStrategic or Co-development Partner · 1 January 2020Association of Data Protection Officers collaborating on November 2020 webinar about consumer protection in marketing activities and GDPR compliance.
• WilleasyminorStrategic or Co-development PartnerPartnership with Friuli-based startup to create accessibility mapping for banking services. Willeasy's platform connects users with accessibility needs to accessible facilities.
• Banca d'ItaliacoreOthersCentral bank represented by Magda Bianco (Head of Customer Protection and Financial Education) and Massimo Doria (Head of Retail Payment Services) in OIC events. Collaboration on financial education and payment systems regulation.
• AGCM (Autorità Garante della Concorrenza e del Mercato)coreOthersCompetition and consumer protection authority represented by Director General Giovanni Calabrò in OIC webinars. Engagement on consumer protection policy and market regulation.
• Green NetworkminorStrategic or Co-development PartnerEnergy company partner in OIC's Energy Department. Collaboration on dialogue between energy companies and consumers regarding billing and payment difficulties.
• A.P.S.P. (Associazione Prestatori Servizi di Pagamento)minorStrategic or Co-development PartnerPayment service providers association (formerly Italian Payment Institutions Association) representing banks, fintech companies, and payment operators. Contributed to digital payments webinars and education initiatives.
• CodaconscoreStrategic or Co-development PartnerMajor consumer rights organization participating in OIC telemarketing initiatives and webinars. Gianluca Di Ascenzo (Codacons President) serves as OIC's Executive President, linking the organizations.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Adoc: Italian consumer association with parallel mission in telemarketing complaint handling, energy sector advocacy, and consumer education. Comparable scope and beneficiary base.
• Federconsumatori: National federation of Italian consumer associations with overlapping scope in consumer protection policy, energy sector advocacy, and engagement with Italian regulators.
• Unione Nazionale Consumatori: Italian consumer association (Unc) active in telemarketing complaint advocacy, regulatory engagement, and consumer protection policy - directly comparable in mandate and constituency.
• Codacons: Major Italian consumer rights organization and OIC member; Gianluca Di Ascenzo serves as both Codacons president and OIC Operational President. Directly comparable as a consumer advocacy and self-regulation body.
• Altroconsumo: Italy's largest independent consumer association with similar mission of consumer protection, advocacy, and self-regulatory code development. Comparable as a national-level consumer watchdog that engages regulators and publishes consumer guidance.
• Confconsumatori: Italian consumer confederation and OIC member. Comparable as a national consumer body active in self-regulation, complaint handling, and policy advocacy.
• Konsumer Italia: Italian consumer association and OIC partner focused on financial education, accessibility, and consumer rights. Comparable scope in financial education and digital inclusion initiatives.
• Adiconsum: Italian consumer association affiliated with CGIL, focused on consumer rights, financial education, and energy/utilities advocacy - significant overlap with OIC's departmental structure.

Emerging players

• Assocontact: Italian national association of BPO/call center operators - OIC's core partner and the distribution channel for Bollino Blu certification. Comparable as an industry self-regulatory body, but representing operators rather than consumers.

Broad incumbents

• BEUC (European Consumer Organisation): European umbrella for national consumer organizations including many Italian members. Comparable as a multi-stakeholder consumer advocacy and policy platform, but operating at pan-European rather than national level.

Market position

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCJ-LTYCYBbO_QUzH9SD54Ag
• Facebookfacebook.com/osservatorioimpreseconsumatori
• LinkedInlinkedin.com/company/oic---osservatorio-imprese-e-consumatori

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about OIC - Osservatorio Imprese e Consumatori