What Ottawa Police Service does

The Ottawa Police Service (OPS) is the municipal police service for Ottawa, Ontario, Canada, operating under the authority of the Ottawa Police Service Board and governed by Ontario's Community Safety and Policing Act, 2019 and the Police Services Act. The service employs approximately 756 sworn officers and civilian members and serves the entire City of Ottawa through a four-District model (West, Central, East) anchored by three primary police stations, 8+ Community Police Centres distributed across urban, suburban, and rural areas, three Collision Reporting Centres operated by Accident Support Services International Ltd, and 24/7 911 emergency response. Service delivery channels include in-person stations, online reporting via TryRubicon (available in 15+ languages plus French and English), phone-based reporting, and a Community Safety Data Portal at data.ottawapolice.ca. The service portfolio spans emergency response, criminal investigation, traffic enforcement, collision reporting, victim support (including canine-assisted intervention via K9 West), hate and bias crime investigation, missing persons, record and background checks, FOI police report copies, the Paid Duty off-duty officer hire program, fingerprint/photograph destruction, and a Crime Prevention Programs Suite (Neighbourhood Watch, CAMSafe, Bike Registration, Agent Status, Crime Free Multi-Housing, Operation Identification, Safe Trade Zones, etc.). A specialty victim and community partner ecosystem — including Ottawa Victim Services, Ottawa Hospital Sexual Assault Care Program, Minwaashin Lodge, Tungasuvvingat Inuit, Immigrant Women's Services Ottawa, Talk4Healing, Voice Found, CALACS d'Ottawa, Cybertip.ca, and Correctional Service Canada Victim Services — provides integrated referral pathways across victim services, Indigenous services, human trafficking response, mental health, and child exploitation.

Technology infrastructure is built primarily on the Axon platform: the Digital Evidence Information Management System (DEIMS) supports digital evidence intake, secure storage, and continuous monitoring; 37 Axon Fleet 3 in-car camera systems with integrated ALPR were deployed in a pilot; body-worn cameras rolled out initially November 10, 2025 (30 units on the Crisis Intervention Team) with broader rollout approved by the Board in June 2026; and a Real Time Operations Centre (RTOC) enables real-time streaming from BWCs and in-car cameras during critical incidents. AI capabilities embedded in the Axon stack include automated transcription, translation supporting up to 50 languages, and court-ready video redaction. The four-District policing model, implemented following eight community engagement sessions (January–March 2026), embeds Community Police Officers, Youth Officers, Neighbourhood Resource Teams, Community Intake Relationship Specialists, and Crime and Research Analysts into localized teams.

Revenue is generated primarily through municipal tax allocation via the Ottawa Police Service Board, with the input explicitly noting "no commercial revenue generation." Supplementary revenue streams include: the Paid Duty Program with two-tier hourly rates (Tier 1 for community groups/schools/charities, Tier 2 for all other events) effective January 1, 2026, requiring a 4-hour minimum and charging $106.53–$151.01 per officer plus 13% HST depending on rank and equipment; transaction-based fees for police report copies, FOI requests, 911 audio recordings, and collision reconstruction documents ($39.55–$2,881.50 per request); and fees for online record checks processed in 7–10 business days. The service's intellectual property is limited to registered OPS logos, designs, and symbols, used for official purposes only. Compliance posture is anchored to the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and the Community Safety and Policing Act, 2019.

Name

Ottawa Police Service

Legal name

Ottawa Police Service

Website

https://ottawapolice.ca

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Ottawa Police Service is the municipal police service for Ottawa, Ontario, delivering 24/7 emergency response, frontline policing, victim support, and community safety programs across four districts to Ottawa residents, funded primarily by municipal taxes with supplementary Paid Duty and fee-based services.

Ownership category

akta.pro rank

Product category

Municipal Police Services / Law Enforcement

NAICS

Police Protection (922120), Police Protection (92212)

akta.pro primary industry

Police Services (Patrol, Response & Community Policing) (BPAIAGAA)

akta.pro secondary industries

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD), Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL)

Keywords

• Municipal policing services
• Law enforcement
• Emergency response services
• Community safety programs
• Victim support services

Headquarters

HQ city

Ottawa, Ontario

HQ country

Canada

HQ region

North America

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Taxpayer-Funded Government Service: As a municipal police service, OPS is primarily funded through tax revenues allocated by the Ottawa Police Service Board and municipal government. No commercial revenue generation.
2. Paid Duty Program: Off-duty officers can be hired on contract basis for events requiring police presence. Revenue generated through hourly rates for officers and equipment. Rates vary by rank and equipment type (vehicles, canine, boats, ATV).
3. Report and Record Copy Fees: Fees charged for copies of police reports, collision reports, and Freedom of Information requests. Fee schedule effective January 1, 2026 includes Motor Vehicle Accidents ($251.42), General Occurrences ($74.58), List of Occurrences ($74.58), and various investigative document fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels10 records

Marketing channels12 records

Core offering

Ottawa Police Service is the municipal law enforcement agency for the City of Ottawa, providing 24/7 emergency response, patrol, criminal investigation, traffic enforcement, and community policing across four districts (West, Central, East, and a dedicated Neighbourhood Branch). Core deliverables include non-emergency online and in-person reporting, collision reporting, police record/background checks, victim support, crime prevention programs, and paid-duty officer services for community events. Operational technology includes body-worn cameras, in-car camera systems with ALPR, and the Axon DEIMS digital evidence management platform.

Product overview

Ottawa Police Service operates a multi-channel service portfolio comprising digital citizen-facing platforms, physical service centers, and technology systems. The Online Police Reporting System (powered by TryRubicon) enables non-emergency report filing in multiple languages. Core services include Collision Reporting (via ASSIL-operated centers), Record and Background Checks, FOI Police Report Copies, and Victim Support Unit with canine-assisted intervention. Technology products include Body-Worn Cameras and In-Car Camera Systems (Axon DEIMS platform) with AI-enhanced transcription/translation, and ALPR for automated license plate identification. Community safety initiatives encompass Crime Prevention Programs Suite (Agent Status, Bike Registration, CAMSafe, etc.), Community Incident Report portal, and the four-district District Policing Model. Paid Duty Program provides off-duty officer hiring services.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Police Reporting System
• Alarm Registration
• Collision Reporting Centre Services
• Record and Background Checks
• Police Report Copies (FOI Requests)
• Victim Support Unit
• Community Safety Data Portal
• Paid Duty Program
• Community Incident Report
• Crime Prevention Programs Suite
• District Policing Model
• Fingerprint and Photograph Destruction Service

Quantifiable outcome

• Police Reporting Unit operates 8am-6:30pm seven days a week as of January 1, 2026
• +5 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability7 records

Feature6 records

Partnerships

18 partnerships are on record, tiered core and minor.

• Ottawa Victim Services (OVS)coreStrategic or Co-development PartnerCommunity-based non-profit organization that delivers on-scene response and follow-up services to victims/survivors of crime; provides emotional support, practical assistance, referrals, and advocacy; available 24/7 via 613-238-2762
• Accident Support Services International Ltd (ASSIL)coreImplementation/ SI/ Consulting PartnerThird-party contractor operating Collision Reporting Centres at 211 Huntmar, 474 Elgin, and 3343 St-Joseph locations; ASSIL Agents handle collision reporting, interact with insurance companies, and submit reports to Ministry directly; not OPS employees
• Ottawa Hospital Civic Campus - Sexual Assault and Partner Abuse Care ProgramcoreStrategic or Co-development PartnerHealthcare partnership for emergency medical services within six months of sexual assault and/or intimate partner abuse; 24-hour emergency department response at 1053 Carling Avenue; outpatient services by appointment; partnership supports victim access to medical and forensic care
• Ottawa Community Resource Centres NetworkcoreStrategic or Co-development PartnerPartnership with community health and resource centres (CHRCs) offering wide range of programs serving community needs; coordinates with OPS on community safety initiatives and referral services; network includes multiple locations across Ottawa
• Talk4HealingcoreStrategic or Co-development PartnerCulturally grounded, fully confidential helpline for Indigenous women available in 14 languages across Ontario; provides culturally appropriate support and referrals for victims of violence; OPS refers Indigenous women to this service
• Minwaashin LodgecoreStrategic or Co-development PartnerIndigenous-specific service providing programs and services to First Nations, Inuit and Métis women and children who are survivors of domestic and other forms of violence; services provided in context of cultural beliefs and values for holistic healing approach; contact: 613-741-5590
• Tungasuvvingat InuitcoreStrategic or Co-development PartnerInuit-specific service provider providing social support, cultural activities, counselling and crisis intervention as one-stop resource centre; supports women aged 16+ and their children involved with CAS and/or affected by violence; helps Inuit access community services
• Immigrant Women's Services OttawacoreStrategic or Co-development PartnerEmpowers immigrant and visible minority women to participate in elimination of all forms of abuse; provides culturally responsive crisis counselling and language interpretation services; facilitates access to community and mainstream services for abused immigrant women
• Voice FoundcoreStrategic or Co-development PartnerProvides support and services to persons who have been sex trafficked or wish to exit sex trade in Eastern Ontario; partners with OPS on human trafficking response and victim support
• CALACS d'OttawacoreStrategic or Co-development PartnerFrancophone feminist organization managed and operated by and for women; denounces sexual assault and fights for equality and women's rights; offers multitude of services to women survivors; engages in prevention and community awareness
• 211 DirectoryminorChannel Partner/ Reseller/ Distributor211 Ontario directory connects residents with Certified Information and Referral Specialists trained to assess needs, answer questions, and advise about services and programs; OPS refers community members to 211 for service navigation
• Correctional Service Canada - Victim ServicescoreStrategic or Co-development PartnerFederal partnership providing victims of crime with information about offenders serving sentences; dedicated Victim Services Officers available; notifications include custody admissions/releases, parole hearings, escapes, transfers
• City of OttawacoreStrategic or Co-development PartnerOPS is funded by and coordinates with City of Ottawa on community safety, traffic, emergency response, and municipal services; partners on Safer Roads Ottawa Program, Event Central for outdoor events, and 311 municipal information line
• Ottawa Coalition to End Violence: Tech Without ViolenceminorStrategic or Co-development PartnerInitiative focusing on improving lives of young women and girls by creating strategy in partnership with Youth Service Bureau of Ottawa's Purple Sisters Youth Advisory Committee; aims to transform digital spaces and challenge cyberviolence
• Western and Eastern Ottawa Community Resource Centres - Violence Against Women ProgramscoreStrategic or Co-development PartnerPartnership with VAW Counselling Programs offering individual and group counselling to women aged 16+ who have experienced abuse by partners or family members; services free, bilingual, confidential; available to Ottawa and Renfrew County residents
• Axon EnterprisecoreTechnology or IntegrationTechnology provider for body-worn cameras, in-car camera systems (Fleet 3), Digital Evidence Information Management System (DEIMS), and Automated Licence Plate Recognition; 37 Axon Fleet 3 systems deployed via pilot; DEIMS platform in use since 2024
• Ontario Ministry of TransportationcoreChannel Partner/ Reseller/ DistributorOPS ALPR technology validates plates against Ministry hotlist; Ministry provides licence plate database for plate recognition; OPS provides collision report data to Ministry for traffic safety analysis
• Cybertip.cacoreStrategic or Co-development PartnerCanada's tip line to report online sexual exploitation of children; OPS refers citizens to cybertip.ca for reporting; partnership supports child exploitation investigations

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/ottawapolice
• YouTubeyoutube.com/user/OttawaPoliceService
• Facebookfacebook.com/OttawaPoliceService
• Instagraminstagram.com/ottawapolice
• LinkedInlinkedin.com/company/ottawa-police-service

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ottawa Police Service