Ouvidoria Geral do Município

What Ouvidoria Geral do Município does

The Ouvidoria Geral do Município (OGM) is the municipal ombudsman office of Jaboatão dos Guararapes, Pernambuco, Brazil, established on May 10, 2013, by Lei Administrativa nº 015/2013 and operating as an administrative unit linked to the Controladoria Geral do Município. It serves as the legally designated second-instance complaint resolution mechanism for citizens of the municipality, processing citizen manifestations (complaints, requests, denunciations, suggestions, and compliments) and managing requests under the Lei de Acesso à Informação (LAI, Lei nº 853/2013). The office is led by Ouvidora Geral Lorena Ventura (in role since April 2023) and operates with approximately 27 staff.

The OGM runs a multi-channel citizen services platform anchored by two proprietary digital systems — E-ouve (for online manifestation registration at eouve.com.br) and E-SIC (electronic access-to-information requests) — supported by in-person service at two municipal addresses (Palácio da Batalha on Av. Barreto de Menezes 1648 and Complexo Administrativo on Estr. da Batalha 1200), a toll-free 0800 hotline, a WhatsApp channel, and email. It also manages and monitors the Portal da Transparência and adjacent civic-participation instruments including the Conselho de Usuários, the Carta de Serviços ao Usuário, the Galeria de Elogios, and the Escola Cidadã educational civic-engagement program (launched 2020 with the Secretaria Municipal de Educação).

The OGM is a non-commercial government entity funded through the Prefeitura do Jaboatão dos Guararapes municipal budget. All services are provided free of charge to citizens; there is no commercial revenue model, pricing structure, or external ownership. Operations are governed by Decreto nº 070/2021 (regulatory framework) and Decreto nº 63/2018 (LAI regulation). Distribution is layered across the Prefeitura's official website and its social media accounts on X, Facebook, Instagram, and YouTube, with cross-linking from Portal do Contribuinte, Portal do Servidor, and other municipal portals.

Name

Ouvidoria Geral do Município

Legal name

Ouvidoria Geral do Município

Website

https://ouvidoria.jaboatao.pe.gov.br

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

The Ouvidoria Geral do Município (OGM) is Jaboatão dos Guararapes' statutory municipal ombudsman office, processing citizen complaints, requests, and information-access petitions across in-person, phone, WhatsApp, and online channels (E-ouve and E-SIC).

Ownership category

akta.pro rank

Product category

Government Ombudsman Services

NAICS

Public Administration (92), Executive Offices (921110)

akta.pro primary industry

City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

Keywords

• Municipal ombudsman services
• Citizen complaint management
• Public information access
• Government transparency portal
• Civic participation platform

Headquarters

HQ city

Jaboatão dos Guararapes

HQ country

Brazil

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Municipal Government Funding: Funded by the municipal government budget of Jaboatão dos Guararapes as an administrative unit of the Controladoria Geral do Município

Go-to-market motion1 record

Distribution channels5 records

Marketing channels3 records

Core offering

Ouvidoria Geral do Município operates the municipal ombudsman service of Jaboatão dos Guararapes, receiving and processing citizen manifestations including complaints, requests, denunciations, suggestions, and compliments about municipal public services, functioning as a second-instance complaint resolution mechanism. The office also processes Freedom of Information (LAI) requests under Lei nº 853/2013, manages and monitors the Portal da Transparência, and operates the E-OUVE online platform for digital manifestation registration.

Product overview

Ouvidoria Geral do Município operates a unified citizen services platform centered on its core Ouvidoria Municipal system, which processes various types of citizen manifestations (complaints, requests, denunciations, suggestions, compliments, and information requests). The platform integrates multiple sub-products including E-OUVE for online manifestation registration, SIC (Serviço de Informação ao Cidadão) for access to information requests under Lei de Acesso à Informação, and the Portal da Transparência for municipal transparency. Additional complementary services include the Conselho de Usuários (User Council) for civic participation, the Carta de Serviços ao Usuário for service quality commitments, Galeria de Elogios for showcasing positive citizen feedback, and Projeto Escola Cidadã for educational civic engagement. The entire ecosystem is designed to facilitate communication between citizens and municipal government while promoting transparency and accountability.

Differentiator

Problem solved

Functional benefit

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Plataforma Fala.BR (CGU): Federal government's unified citizen-manifestation and LAI-access platform operated by CGU. Comparable to OGM because it provides the same core functions — complaint/denunciation/petition registration and access-to-information requests — for citizens, and sets the de facto standard that municipal ombudsmen interoperate with.
• Controladoria-Geral da União (CGU): Brazilian federal comptroller-general and umbrella body for federal-level ombudsman and transparency functions, including the Fala.BR platform. Comparable to OGM as a higher-tier public-sector oversight and citizen-complaints authority operating under the same LAI framework.
• Tribunal de Contas do Estado de Pernambuco (TCE-PE): State audit court of Pernambuco that oversees municipal spending and transparency. Comparable as a higher-tier oversight body whose evaluations of Jaboatão's transparency and Portal da Transparência directly affect the relevance and scrutiny under which OGM operates.
• Ouvidoria Geral do Estado de Pernambuco: State-level ombudsman of Pernambuco operating the Rede Ouvir PE network referenced from Jaboatão's own website. Comparable as a higher-tier public ombudsman handling citizen manifestations, LAI-style access-to-information requests, and inter-agency escalation for residents of the same state.

Regional players

• Câmara Municipal de Jaboatão dos Guararapes: Municipal legislative branch of Jaboatão dos Guararapes. Comparable as a sibling public-sector institution within the same municipality that also fields citizen input, publishes official communications (Diário Oficial), and shares accountability/transparency obligations with the executive branch where OGM operates.
• PROCON Jaboatão dos Guararapes: Municipal consumer-protection agency of Jaboatão dos Guararapes, cross-linked from OGM's own 'Sites Relacionados' footer. Comparable as a parallel citizen-complaints channel operating inside the same municipality with overlapping consumer-facing complaint and mediation mandates.

Direct peers

• Ouvidoria Municipal do Recife: Ombudsman office of the neighboring capital city of Recife, Pernambuco. Directly comparable as a municipal-level ombudsman serving a similar metropolitan Recife-area population with analogous citizen-complaint intake, LAI access, and transparency responsibilities.

Others

• Atricon (Radar da Transparência): National association of audit courts that publishes the Radar da Transparência Pública index, which is explicitly cross-linked from OGM's homepage. Comparable as a transparency-rating ecosystem participant whose scoring framework directly drives the compliance pressure on OGM's Portal da Transparência and LAI operations.
• Tinus (Portal do Contribuinte provider): Technology vendor that operates the Portal do Contribuinte for Jaboatão dos Guararapes (linked from OGM's header). Comparable as an enabling software partner in the municipality's broader civic-services and citizen-engagement technology stack, including online service channels adjacent to OGM's remit.

Emerging players

• e-OUVE (multi-municipal ombudsman SaaS): Multi-municipal SaaS platform on which Jaboatão's online manifestation portal is hosted (jaboataodosguararapes.eouve.com.br). Comparable as the underlying technology layer providing complaint registration, tracking, and reporting to OGM and other municipal ombudsmen across Brazil.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/jaboataoonline
• YouTubeyoutube.com/prefeiturajaboatao
• Facebookfacebook.com/PrefeituradoJaboatao
• Instagraminstagram.com/prefjaboatao
• LinkedInlinkedin.com/company/ouvidoria-geral-do-munic%C3%ADpio

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ouvidoria Geral do Município