Câmara Municipal de Osasco

What Câmara Municipal de Osasco does

Câmara Municipal de Osasco é o Poder Legislativo do município de Osasco, no estado de São Paulo, Brasil, e opera como ente público municipal sem fins lucrativos, financiado pelo orçamento público. Sua principal função visível ao cidadão é a Ouvidoria do Legislativo, instituída em agosto de 2016 em cumprimento à Lei Federal nº 13.460/2017, que estabelece diretrizes para participação, proteção e defesa dos direitos do usuário dos serviços públicos.

A plataforma central é o Portal da Ouvidoria do Legislativo (ouvidoriadolegislativo.osasco.br), construído sobre infraestrutura Wix e composto por módulos integrados: Atendimento Eletrônico (formulário simplificado com geração automática de protocolo e notificação por e-mail), SIC – Serviço de Informação ao Cidadão (para pedidos formais de acesso à informação sob a Lei nº 13.460/2017 e Decreto nº 7.724/2012), Agendamento Presencial, Acompanhamento de Protocolos (rastreamento do status das solicitações) e Relatório de Gestão anual. O ecossistema de atendimento opera em quatro canais paralelos: portal eletrônico, atendimento presencial na Sala da Ouvidoria e Controle Interno (Avenida dos Autonomistas, 2.607, Centro, Osasco), carta e telefone — sendo o último o único canal que demanda interação síncrona com servidor.

O modelo de negócio é institucional e não comercial: não há pricing, receita transacional nem cliente privado; a função é servir como canal formal entre o Poder Legislativo e os cidadãos de Osasco para reclamações, sugestões, solicitações, denúncias (inclusive anônimas) e pedidos de informação pública. Em 2017 a Câmara processou mais de 22.000 proposituras legislativas, evidência do volume operacional da casa. A entidade também é signatária do NPPC (Programa Nacional de Ouvidorias Públicas) e publica relatórios anuais obrigatórios por determinação legal.

Name

Câmara Municipal de Osasco

Legal name

Câmara Municipal de Osasco

Website

https://ouvidoriadolegislativo.osasco.br

Company type

Public

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

Câmara Municipal de Osasco is the municipal legislative body of Osasco, São Paulo, Brazil, operating a public ombudsman portal (Ouvidoria do Legislativo) mandated by Federal Law nº 13.460/2017 to serve citizens with complaints, requests, and information access.

Ownership category

akta.pro rank

Product category

Municipal Legislative Ombudsman Services

NAICS

Executive, Legislative, and Other General Government Support (9211)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

akta.pro secondary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Municipal legislative services
• Citizen ombudsman services
• Public information access
• Government transparency reporting
• Legislative citizen engagement

Headquarters

HQ city

Osasco, SP

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Câmara Municipal de Osasco operates the Ouvidoria do Legislativo (Legislative Ombudsman), a public service portal that allows citizens to submit suggestions, questions, complaints, and anonymous denunciations to the municipal legislative branch. Services are delivered through electronic, in-person, mail, and phone channels, with a protocol tracking system that enables citizens to monitor their requests. The entity also runs the SIC (Serviço de Informação ao Cidadão) for formal access-to-information requests under Lei Federal nº 13.460/2017.

Product overview

Câmara Municipal de Osasco operates a unified Ouvidoria do Legislativo (Legislative Ombudsman) portal as its primary citizen service platform. The system comprises multiple integrated modules: the core Portal da Ouvidoria do Legislativo serving as the main entry point, supplemented by the Atendimento Eletrônico (electronic form submission), SIC (Citizen Information Service) for formal access-to-information requests, Agendamento Presencial for in-person appointment scheduling, Acompanhamento de Protocolos for request status tracking, and Relatório de Gestão for annual transparency reporting. The platform enables citizens to submit suggestions, questions, complaints, and denunciations, and is governed by Lei Federal nº 13.460/2017 and Decreto nº 7.724/2012.

Differentiator

Problem solved

Functional benefit

Products and services

• Portal da Ouvidoria do Legislativo Official citizen ombudsman portal of the Municipal Legislative Chamber of Osasco, providing electronic and in-person attendance services, protocol tracking, and access to public information under Brazilian transparency laws (Lei Federal nº 13.460/2017 and Decreto nº 7.724/2012).
• SIC - Serviço de Informação ao Cidadão Citizen Information Service module dedicated to processing formal information access requests from citizens under the Access to Information Law (Lei Federal nº 13.460/2017 and Decreto nº 7.724/2012).

Quantifiable outcome

• More than 22,000 legislative proposals processed in 2017, demonstrating high operational volume and citizen engagement.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Portal Gov.br: Federal unified digital government platform consolidating services across ministries. Comparable as a broader incumbent offering overlapping citizen service delivery, transparency, and information access capabilities, but at federal scale rather than municipal.
• Ouvidoria-Geral do Estado de São Paulo: State-level public ombudsman for São Paulo state operating under the same Lei 13.460/2017 framework. Comparable as a higher-tier (state) incumbent that municipal legislative ombudsmen feed into.
• Controladoria-Geral da União (CGU) - Ouvidoria-Geral da União: Federal ombudsman under the Comptroller-General's office that sets national standards and the Fala.BR platform. Comparable as the national-level umbrella that defines the operating standards municipal Ouvidorias must follow.

Direct peers

• Câmara Municipal de Curitiba: Municipal legislative chamber of Curitiba with an Ouvidoria and SIC. Comparable because it executes the same federal ombudsman mandate at the municipal level in southern Brazil.
• Câmara Municipal de Belo Horizonte: Municipal legislative chamber of Belo Horizonte, providing citizen engagement and ombudsman services under the same federal mandate. Comparable scope and operating model in another large Brazilian municipality.
• Câmara Municipal de Campinas: Municipal legislative chamber of Campinas (also in São Paulo state) running Ouvidoria and electronic citizen service channels. Comparable as a same-state peer with similar institutional profile to Câmara de Osasco.
• Câmara Municipal do Rio de Janeiro: Municipal legislative chamber of Rio de Janeiro with its own Ouvidoria and electronic citizen service channels. Comparable because it delivers the same mandated ombudsman functions in another major Brazilian capital.
• Câmara Municipal de São Paulo: Municipal legislative chamber of São Paulo, the largest city in Brazil. Operates an analogous Ouvidoria and citizen service portal under the same Lei13.460/2017 mandate, making it the closest direct functional peer at scale.
• Câmara Legislativa do Distrito Federal: Legislative chamber of the Federal District (Brasília) offering Ouvidoria and citizen information services. Comparable as a state-level legislative body operating the same transparency/ombudsman mandate.

Emerging players

• e-Cidadania (Senado Federal): Senate e-Cidadania platform enabling citizens to submit legislative ideas and interact with senators. Comparable as a digital citizen engagement platform operating in the legislative branch at federal level, overlapping in function with the Ouvidoria's petition and suggestion channels.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/c%C3%A2mara-municipal-de-osasco

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Câmara Municipal de Osasco