Pacific West Ambulance

What Pacific West Ambulance does

Pacific West Ambulance is a privately held emergency medical services (EMS) and medical transportation provider based in Newport, Oregon, founded in 1987 and serving the Oregon Central Coast. The company operates four stations across Newport, Lincoln City, Depoe Bay, and Toledo, and is part of the Metro West Ambulance Family of Companies, which holds CAAS accreditation. Pacific West runs a portfolio of service lines spanning Basic Life Support (BLS), Advanced Life Support (ALS) at the paramedic level, Critical Care Transport (CCT), Specialty Care Transport (SCT), bariatric ambulance transportation, secure transport for involuntary care, wheelchair van service, and a Mobile Health Program for hospital-to-home transitions. ALS units operate under progressive standing orders including advanced airway procedures with paralytics, with training standards exceeding Oregon state EMS requirements.

The company generates revenue entirely through user fees, with no tax-dollar subsidy. Revenue streams include 9-1-1 emergency response (contracted with Lincoln County and surrounding communities), interfacility transport for hospitals such as Samaritan Hospitals, non-emergency medical transportation, wheelchair van service, and a residential Ambulance Membership subscription program. Distribution is direct: emergency dispatch through 9-1-1 for government clients, direct arrangements with healthcare facilities for non-emergency transport, and direct-to-consumer membership and individual transport bookings. Customer segments span the general public, healthcare facilities, and first responder agencies (notably Lincoln County Fire Departments). The company is HIPAA compliant and holds CAAS accreditation through its parent group, and is led by General Manager Samantha Love and Operations Manager Laura Mart.

Name

Pacific West Ambulance

Legal name

Pacific West Ambulance

Website

https://pacificwest.us.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

Pacific West Ambulance is a privately held EMS and medical transportation provider serving Oregon's Central Coast since 1987, offering ALS, BLS, critical care, bariatric, and wheelchair transport services from four Lincoln County stations.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191), Ambulance Services (621910)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Private EMS Providers (Contract/Interfacility) (HLAFANAB)

akta.pro secondary industries

Critical Care Transport (CCT) & Specialty Transport Teams (HLAFANAE), Medical / Assisted Transport (Non-Emergency) (THADAEAJ)

Keywords

• Emergency medical services
• Ambulance transportation
• Non-emergency medical transport
• Advanced life support
• Critical care transport

Headquarters

HQ city

Newport

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. EMS and Medical Transport Services: Pacific West Ambulance operates on user fees only with no tax dollar support. Revenue is generated through emergency 9-1-1 responses, non-emergency medical transportation, and interfacility transport services. The company also offers an Ambulance Membership program for residential subscribers.

Distribution channels4 records

Marketing channels3 records

Core offering

Pacific West Ambulance provides 9-1-1 emergency medical services and scheduled non-emergency medical transportation to residents of the Central Coast of Oregon, primarily Lincoln County. The company dispatches credentialed paramedics and EMTs to deliver tiered levels of care ranging from Basic Life Support (BLS) and Advanced Life Support (ALS) to Critical Care Transport (CCT), Specialty Care Transport (SCT), bariatric, wheelchair, secure, and mobile health services.

Product overview

Pacific West Ambulance operates as a unified emergency and non-emergency medical transportation service serving the Central Coast of Oregon since 1987. The company offers a portfolio of ambulance and medical transport services organized around three service tiers: Basic Life Support (BLS) for non-emergency transport, Advanced Life Support (ALS) for paramedic-level emergency response, and Specialty Care Transport (SCT) for critically ill patients requiring specialist-level care during interfacility transfers. Supporting these core ambulance services are specialized offerings including Critical Care Transport (CCT), Secure Transport for involuntary care situations, Bariatric Ambulance Transportation, Wheelchair Transport, and a Mobile Health Program for post-hospital transition support. The company provides 9-1-1 emergency response, wheelchair van services, and critical care ground transport from stations in Lincoln City, Depoe Bay, Toledo, and Newport, operating without tax dollar support.

Differentiator

Problem solved

Functional benefit

Products and services

• Advanced Life Support (ALS) Emergency and scheduled ambulance transport staffed by paramedics capable of providing advanced clinical interventions such as cardiac monitoring, IV therapy, and advanced airway management for patients requiring a higher level of pre-hospital care.
• Basic Life Support (BLS) Non-emergency and emergency ambulance transport provided by EMTs for patients who require medical transportation but do not need advanced clinical interventions.
• Critical Care Transport (CCT) Interfacility transport for critically ill or injured patients requiring continuous advanced monitoring and critical care-level interventions during transport, typically staffed by critical care paramedics or nurses.
• Specialty Care Transport (SCT) Ambulance transport for patients who require specialized clinical care beyond standard BLS or ALS during transport, such as patients on ventilators or with complex medical needs.
• Bariatric Transport Specialized ambulance transport using bariatric-equipped vehicles and equipment to safely transport patients requiring additional weight capacity and specialized lifting/moving assistance.
• Wheelchair Transport Door-to-door transport service for ambulatory patients who use wheelchairs or mobility devices but do not require clinical care during transport, using wheelchair-accessible vehicles.
• Secure Transport Transport service for patients requiring secure custody during medical transport, such as behavioral health or forensic patients, with appropriate clinical and security staff.
• Mobile Health Services Out-of-hospital clinical services delivered via mobile response, providing on-site or community-based health assessment, basic care, and referral services beyond traditional emergency transport.
• 9-1-1 Emergency Medical Response Primary emergency medical response service for residents and visitors of Lincoln County, Oregon, dispatched through the 9-1-1 system for medical emergencies, accidents, and other life-threatening situations.

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Six partnerships are on record, tiered core and minor.

• Lincoln County Fire DepartmentscoreStrategic or Co-development PartnerPacific West Ambulance works closely with Lincoln County Fire Departments for coordinated emergency response. The company provides ambulance services while fire departments provide first response, and Pacific West assists with continuing education, medical supplies, and protocol review for these partner agencies.
• Samaritan HospitalscoreStrategic or Co-development PartnerPacific West Ambulance maintains partnership with Samaritan Hospitals for interfacility patient transfers and emergency services coordination. The company provides transport services and participates in community events and hospital foundation activities.
• North Lincoln Hospital FoundationminorGTM or Marketing PartnerPacific West Ambulance sponsors the North Lincoln Hospital Foundation annual golf tournament and participates in hospital foundation events including the Festival of Trees.
• Pacific Communities HospitalminorGTM or Marketing PartnerPacific West Ambulance partners with Pacific Communities Hospital Foundation for the Festival of Trees event and other community health initiatives.
• Lincoln County School ProgramsminorGTM or Marketing PartnerPacific West Ambulance supports Lincoln County School programs and participates in community education initiatives including Kids Safety Days.
• Metro West Ambulance Family of CompaniescoreStrategic or Co-development PartnerPacific West Ambulance is part of the Metro West Ambulance Family of Companies, Oregon's most trusted EMS provider for 65 years and the largest privately owned and nationally accredited provider in the Northwest. The parent company provides corporate support, training resources, and shared operational standards.

Scale indicators2 records

Recent moves10 records

Expansion highlights4 records

Broad incumbents

• American Medical Response (AMR): Largest private ambulance and EMS provider in the United States, offering 9-1-1, interfacility, and specialty transport services across multiple states. Comparable as the dominant private-sector competitor that Pacific West may face in regional contract bids, though significantly broader in scale and geographic reach.
• Falck USA: Global emergency medical services and ambulance provider operating U.S. ground ambulance and 9-1-1 services, originally Danish-founded. Comparable as a private, multi-service EMS competitor with similar municipal contract exposure and diversified clinical service lines.

Direct peers

• Medic Ambulance Service: Privately held California-based ambulance company providing 9-1-1, ALS, BLS, critical care, and specialty transport. Comparable as a private regional competitor with analogous service mix and hospital/municipal contract model.
• Paramedics Plus: Private ambulance and EMS provider operating 9-1-1 and interfacility services in multiple states. Comparable as a private-sector EMS competitor with municipal 9-1-1 contracts and a similar mix of ALS, BLS, and specialty care transport services.
• Empress EMS: Private regional EMS provider in the Hudson Valley / New York region offering ALS, BLS, critical care, bariatric, and wheelchair transport. Comparable as a privately held, mid-sized private ambulance operator with similar multi-tier service portfolio and contract-based revenue model.
• LifeNet, Inc. Private air and ground medical transport company operating in multiple U.S. regions with both helicopter EMS and ground ambulance services. Comparable in offering a blended air-and-ground critical care model and CAAS-equivalent quality accreditation.
• Acadian Ambulance Service: Privately held regional ambulance company offering ALS, BLS, critical care transport, bariatric, wheelchair, and specialty care services across the Gulf South and beyond. Comparable as a private-sector multi-service EMS operator with similar clinical sophistication and contract-based municipal revenue model.
• Metro West Ambulance: Parent company of Pacific West Ambulance within the Metro West Ambulance Family of Companies. Operates the same ALS, BLS, CCT, and interfacility transport model in Oregon with the same progressive standing orders and CAAS accreditation. Most directly comparable given shared corporate platform and clinical standards.

Regional players

• Air Evac Lifeteam: Membership-based air ambulance company operating across rural America with a subscription model similar in concept to Pacific West's residential Ambulance Membership. Comparable as an air-medical transport provider with a parallel membership business model, though operating in the air rather than ground segment.
• REACH Air Medical Services: Air ambulance company operating helicopter and fixed-wing medical transport across the western U.S., including Oregon and the Pacific Northwest. Comparable as a Northwest-based medical transport provider that Pacific West coordinates with on critical interfacility cases; serves as an adjacent rather than direct competitor.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/PacificWestAmbulance
• LinkedInlinkedin.com/company/pacific-west-ambulance

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pacific West Ambulance