PALM Hotel & Spa *****

What PALM Hotel & Spa ***** does

PALM Hotel & Spa ***** is a privately held 5-star luxury hotel located on a 3.5-hectare cliff-side site overlooking Grande Anse beach in Petite-Île, on the southern ('Wild South') coast of Réunion Island (an overseas département of France). Founded in 2007, the property is owned by Michel and Nanou JAM and operated under the parent Groupe Hotels & Co as a SAS with €450,000 of share capital (SIRET 487 541 757 00026). The hotel employs 88 staff and is the only 5-star establishment in southern Réunion. Accommodation is provided in six categories (Supérieure, Deluxe, Suite, Lodge, Pool Lodge, Pool Villa) distributed across independent Creole villas, supported by 3.5 hectares of tropical gardens, two swimming pools, a 1,200 sqm beach area (KAH Beach) and a 100 sqm divisible conference space.\n\nThe hotel's technical base reflects a sustainability-led design: bioclimatic architecture enabling natural ventilation, RFID card-linked room lighting, solar water heating serving the spa, pools, laundry, kitchen and rooms, in-house CLEANEA electrolysis production of detergent/disinfectant from water and salt, and biodigesters processing organic restaurant waste. This infrastructure underwrites the European Ecolabel certification — the first awarded to a hotel in the Indian Ocean — and supports a reported 50% renewable share of energy consumption. Supporting amenities include three F&B venues (Le Makassar fine dining with Chef Claude Pothin and 350+ wine references, KAH Beach & Restaurant, and KOKOA Bar & Lounge), the full-service AKEA Spa & Beauty, accessibility features (Surdité-LSF label, adapted rooms, magnetic loops), and digital guest tooling (LoungeUp e-concierge, RESERVIT/D-Edge booking engine, GHM NF525-certified payments).\n\nRevenue is generated across four streams: nightly accommodation rates (with seasonal/honeymoon/family/weekday-20% packages), F&B transactions across three outlets, AKEA Spa treatments (residents receive a 10% discount) and gift boxes via offrir.palm.re, and MICE/event packages. Distribution combines direct online booking on palm.re with best-rate guarantee, third-party booking platforms, B2B travel-trade access via hotels-co.fr, and dedicated seminar sales ([email protected]). Customer segments span couples and honeymooners, families, corporate/MICE groups, wellness seekers, and accessible-tourism guests.

Name

PALM Hotel & Spa *****

Legal name

PALM Hotel & Spa – Les Jardins de Grand'Anse

Website

https://palm.re

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

51–100 employees

Short description

PALM Hotel & Spa is a privately held 5-star luxury hotel in Petite-Île, southern Réunion Island (France), operated under Groupe Hotels & Co with 88 staff. It offers six room categories, three F&B venues, AKEA Spa, and MICE facilities, and is the first Indian Ocean hotel to obtain European Ecolabel certification.

Ownership category

akta.pro rank

Product category

Luxury Hotel & Resort

NAICS

Hotels (except Casino Hotels) and Motels (72111), Traveler Accommodation (7211)

SIC

Hotels & Motels (7011), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Beachfront & Island Luxury Resorts (THAGACAA)

akta.pro secondary industries

Luxury Wellness & Spa Resorts (THAGACAG), Luxury MICE & Conference Resorts (THAGACAN)

Keywords

• Luxury hotel accommodation
• Spa wellness services
• Fine dining restaurants
• Corporate event hosting
• Eco-friendly hospitality

Headquarters

HQ city

Petite-Ile

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Hotel Accommodation: Luxury 5-star lodging across multiple room categories: Superior, Deluxe, Suite, Lodge, Pool Lodge, and Pool Villa. Revenue generated from room nightly rates with seasonal variations and special offers (weekday 20% discount, honeymoon packages, family packages). Direct booking preferred with best rate guarantee.
2. Food & Beverage (F&B): Three dining venues: Le Makassar fine dining restaurant (à la carte, 350+ wine references), KAH Beach & Restaurant (beachside casual dining), and KOKOA Bar & Lounge (tapas, cocktails). Room service and gourmet bag (doggy bag) for food waste reduction. Breakfast included in packages.
3. Akea Spa & Wellness: Full-service spa offering body massages, aqua treatments, prenatal care (Baby Soon, Zen équilibre, Terre Ciel, Aqua Sens), and spa packages. Open daily 9am–8pm. Hotel residents receive 10% discount on all treatments.
4. Gift Boxes (Coffrets Cadeaux): Prepaid gift packages for spa treatments and relaxation experiences, sold via offrir.palm.re platform.
5. Events & Seminars (MICE): Corporate event hosting including seminars, weddings, birthday celebrations, company parties, cocktail parties, and incentive programs. Revenue from venue hire, catering, entertainment, and accommodation bundled packages.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

PALM Hotel & Spa is a 5-star luxury hotel on Réunion Island operating 88 staff across six accommodation categories (Supérieure, Deluxe, Suite, Lodge, Pool Lodge, Pool Villa), three food and beverage venues, the AKEA Spa & Beauty wellness center, and corporate MICE facilities. The property generates revenue from nightly room rates, fine dining, spa treatments, gift boxes, and event hosting, with a direct-to-consumer booking model and dedicated B2B seminar sales.

Product overview

PALM Hotel & Spa is a 5-star luxury hotel on Reunion Island offering an integrated hospitality experience. The property provides accommodation across six room categories (Supérieure, Deluxe, Suite, Lodge, Pool Lodge, Pool Villa) within independent Creole villas set in a 3.5-hectare garden. Dining is handled through three distinct venues: Le Makassar (fine dining restaurant with Chef Claude Pothin), KAH Beach & Restaurant (beachside casual dining), and KOKOA Bar & Lounge (cocktails and tapas). Wellness services center on AKEA Spa & Beauty offering treatments including massage, aqua therapy, and the specialized Baby Soon prenatal treatment. Additional services include an e-concierge app (LoungeUp), event/seminar facilities for MICE, concierge services for local excursions, and gift box packages. The hotel operates its own online booking engine integrated with RESERVIT for reservations.

Differentiator

Problem solved

Functional benefit

Brands

• AKEA Spa & Beauty: The hotel's spa and wellness center offering massage, body treatments, and specialized care including treatments for expectant mothers.
• Le Makassar
• KAH Beach & Restaurant
• KOKOA Bar & Lounge

Products and services

• 5-Star Hotel Accommodation Luxury 5-star lodging across six room categories (Supérieure, Deluxe, Suite, Lodge, Pool Lodge, Pool Villa) set in independent Creole villas within a 3.5-hectare tropical garden, with private jacuzzis, outdoor showers, and heated pools in top categories. Seasonal pricing with weekday 20% discount and best rate guarantee on direct booking.
• Le Makassar Restaurant Fine dining restaurant at PALM Hotel & Spa open 7 days/week from 19h-21h30, offering refined, tailor-made cuisine by Chef Claude Pothin with locally sourced ingredients and an extensive wine list of 350+ references. Breakfast served 6:30am-10am at €35 per adult and €22 per child aged 3-11.
• KAH Beach & Restaurant Beachside restaurant offering summer dining with local delicacies and stunning ocean views on a 1,200 sqm beach area overlooking Grande Anse bay; available for private cocktail events.
• KOKOA Bar & Lounge Bar and lounge serving tapas, cocktails, and Creole appetizers with sunset views over Grande Anse bay.
• AKEA Spa & Beauty Full-service spa offering body massages, aqua wellness, prenatal care treatments (Baby Soon, Zen équilibre, Terre Ciel, Aqua Sens), and spa packages using ylang-ylang, frangipani, and vanilla botanical ingredients. Hotel residents receive 10% discount on all treatments.
• Events & Seminars (MICE) MICE facilities including a 100 sqm divisible conference space convertible into 2 air-conditioned lounges, cocktail receptions, catering services, and entertainment options for corporate events, residential seminars, weddings, and incentive trips.
• Concierge & Local Excursion Services Personalized concierge service ([email protected]) for activity recommendations, restaurant reservations, and local excursion bookings including helicopter tours, Piton de La Fournaise hiking, and lava tunnel exploration.
• Gift Boxes (Coffrets Cadeaux) Prepaid gift packages for spa treatments and hotel stays, available for purchase on the offrir.palm.re gift platform.
• Kah Zen Day Spa Package Day spa package available Monday to Friday that allows non-resident guests to access hotel facilities including pools, spa, and beach area.
• Honeymoon Package Special package offering 25% off accommodation with breakfast included plus 15% off all Akéa Spa treatments. Minimum 5-night stay. Valid 17/01/27–31/10/27. No security deposit required; free cancellation up to 48 hours before arrival.

Quantifiable outcome

• First hotel in the Indian Ocean to obtain European Ecolabel certification
• +4 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• AFNOR CertificationcoreOthersAFNOR Certification issues and audits the European Ecolabel for tourist accommodation in France. PALM Hotel & Spa underwent AFNOR audits covering 24 mandatory criteria and 67 optional criteria to achieve and maintain certification.
• SEOR (Société d'Etudes Ornithologiques de La Réunion)minorStrategic or Co-development PartnerAnnual partnership with SEOR and the National Park for 'Nuits sans Lumière' (Dark Nights) programme — sensitization on the harmful effects of light pollution on humans, biodiversity, and the environment.
• National Park of La RéunionminorStrategic or Co-development PartnerAnnual partnership with SEOR and CCEE for 'Nuits sans Lumière' (Dark Nights) environmental awareness programme.
• CCEE (Commission Consultative de l'Environnement de l'Est)minorStrategic or Co-development PartnerEnvironmental partner in the 'Nuits sans Lumière' (Dark Nights) programme alongside SEOR and the National Park.
• WP SERVEUR SARLminorOthersWebsite hosting provider — SARL under French law, based at 7 rue de la Cité Foulc, 30000 Nîmes, RCS Nîmes 808 840 474.
• RESERVIT / D-EdgecoreTechnology or IntegrationOnline booking engine technology provider using THAWTE SSL certification for secure hotel bookings. RESERVIT is PCI-DSS certified for secure payment processing.
• Mémé Rivière / Maison du CurcumaminorStrategic or Co-development PartnerLocal turmeric and spice supplier in Saint-Joseph. Executive Chef Claude Pothin sources turmeric for his culinary creations, supporting the hotel's farm-to-table and local producer sourcing philosophy.
• Médialight SarlminorOthersWebsite development agency — Sarl with capital of €15,250, based at Technopole de La Réunion, Sainte-Clotilde.

Scale indicators9 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Hôtel Le Boucan Canot: Beachfront four-star hotel on Réunion's western coast. Competes with PALM for the same French-metropolitan leisure and MICE segments in a comparable Réunion beachfront setting, though positioned one tier below PALM in star rating.
• LUX* Saint Gilles: Five-star beachfront resort on Réunion Island operated by LUX* Resorts. Directly comparable luxury accommodation, spa, F&B and MICE proposition in the same island destination, competing for the same high-end French and international feeder demand.
• Le Récif Hôtel & Spa: Beachfront hotel on Réunion Island offering accommodation, F&B and a spa proposition. Comparable as a Réunion-based lodging and wellness competitor drawing on the same feeder markets as PALM.
• Tsilaosa Hôtel & Spa: Boutique hotel and spa in the highlands of Réunion. Comparable as a Réunion luxury hospitality and spa operator competing for wellness- and romance-focused travellers, although it sits inland rather than beachfront.
• Iloha Seaview Hotel: Sister property under the same Groupe Hotels & Co parent as PALM, sharing management, sustainability certifications (also European Ecolabel under AFNOR) and Réunion positioning. The closest internal comparable for room-category mix and operating benchmarks.
• Akoya Hôtel & Spa: Boutique spa-focused hotel on Réunion Island offering comparable accommodation, spa treatments and wellness packages. Competes with PALM specifically for the wellness- and spa-seeker segment in the same Réunion feeder market.

Regional players

• Constance Belle Mare Plage: Long-established five-star resort in Mauritius with comparable luxury, spa and golf proposition. Indian Ocean regional competitor for the same European luxury and MICE demand, but with multi-property scale and broader brand distribution.
• Diana Dea Lodge: Boutique luxury lodge on Réunion Island with spa and nature-immersive positioning. Comparable as a Réunion high-end nature and wellness competitor, though operating inland rather than on the coast.
• LUX* Belle Mare: Flagship five-star LUX* property in Mauritius offering comparable beachfront luxury, spa, F&B and MICE proposition. Indian Ocean regional competitor for the same international luxury traveller pool, though operating in Mauritius rather than Réunion.

Broad incumbents

• Radisson Blu Hôtel La Réunion: International four-star chain property on Réunion Island. Competes for leisure and corporate demand at a slightly lower tier, but with the distribution and loyalty-programme advantages of a global incumbent.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/PalmHotelSpa
• YouTubeyoutube.com/channel/UCvqznfhoRfCTydXOa0fFd7Q
• Facebookfacebook.com/palmhotelspa
• LinkedInlinkedin.com/company/palm-hotel-spa
• Instagraminstagram.com/palm_hotel_spa
• Pinterestpinterest.fr/palmhotelspa

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PALM Hotel & Spa *****