KONE Global Spares

What KONE Global Spares does

KONE Global Spares operates the official KONE Parts Store at parts.kone.com, a B2B e-commerce platform for elevator, escalator, and building-door spare parts. The business is run by KONE Industrial Ltd, a wholly-owned private subsidiary of KONE Corporation (publicly traded on Nasdaq Helsinki), and is headquartered at Kuumolankatu 1, Hyvinkää, Finland, with a European distribution center in Herten, Germany managed by DP World Logistics. Founded around 2015, the unit employs approximately 17 people. The platform indexes more than 300,000 spare parts spanning KONE and competitor OEMs (Otis, Schindler, Thyssen, Orona, and others), searchable by manufacturer, OEM, or reseller code, with material identification supported free of charge by an in-house technical team via email. Commerce is fully self-serve and 24/7, gated behind company registration with VAT-number verification (approval window of 1 hour to 5 workdays) and is offered in at least ten languages.

Revenue is generated one-time per order through credit card or wire transfer, with 100% upfront payment as the default; registered customers may be approved for 30-day invoicing at KONE's discretion, and volume discounts are negotiated manually via email for large orders. Pricing is denominated in euros, excluding VAT and shipping, and is non-binding until checkout or order confirmation. Fulfillment leverages integrated carriers (UPS, TNT, DHL) to deliver within 24 hours inside the EU and within 3 days outside the EU. Marketing is limited to a LinkedIn presence, email newsletters to registered customers, and the webshop itself; there are no app, public API, or SDK offerings. GDPR-compliant personal data processing is documented, and the unit holds no AI/ML, patent, or M&A disclosures in the source material.

Name

KONE Global Spares

Legal name

KONE Industrial Ltd

Website

https://parts.kone.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

KONE Global Spares operates the B2B e-commerce platform parts.kone.com, selling 300,000+ multi-brand elevator, escalator, and door spare parts to certified maintenance companies globally. It is a wholly-owned subsidiary of KONE Corporation, headquartered in Hyvinkää, Finland.

Ownership category

akta.pro rank

Headquarters

HQ city

Hyvinkää

HQ country

Finland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Operations, Personnel, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Spare Parts Sales: One-time sale of elevator, escalator, and building door spare parts. Standard payment is 100% down payment via credit card or wire transfer. Registered customers may be approved for invoicing with 30-day payment terms on a case-by-case basis.
2. Volume Discounts: Discounts available for large orders or larger order quantities upon email request to the KONE Spares team

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

KONE Global Spares operates parts.kone.com, a B2B e-commerce webshop that lets certified maintenance companies search, price, and order spare parts for elevators, escalators, and automatic building doors around the clock. The catalog covers 300,000+ multi-brand SKUs (KONE, Otis, Schindler, Thyssen, Orona, and others), with VAT-verified company registration, online checkout, and free email-based material identification assistance from the GSS team.

Product overview

KONE Global Spares operates a single unified e-commerce platform (parts.kone.com) that serves as the primary product and service offering. The KONE Parts Store provides a comprehensive self-service webshop where certified maintenance companies can search for spare parts across multiple brands, check pricing and availability in real-time, and complete purchases online 24/7. The platform offers over 300,000 multi-brand spare parts—not only KONE products but also parts for Otis, Schindler, Thyssen, Orona, and other manufacturers. Material Identification Services complement the self-service platform by providing free expert assistance via email when customers need help identifying the correct part. The platform integrates with shipping carriers (UPS, TNT, DHL) for delivery options including standard, Express, and Same day shipping.

Differentiator

Problem solved

Functional benefit

Products and services

• KONE Parts Store (parts.kone.com) Online spare parts e-commerce platform enabling certified maintenance companies to search, price, and purchase elevator, escalator, and building door spare parts 24/7. Operates as a self-service webshop with company registration, VAT verification, basket management, and checkout functionality.
• Multi-Brand Spare Parts Catalog Catalog of 300,000+ spare parts available from multiple manufacturers including KONE, Otis, Schindler, Thyssen, Orona, and other brands. Parts are searchable by manufacturer, OEM code, or reseller code and purchased through the parts.kone.com webshop.
• Material Identification Services Free technical support service helping customers identify correct spare parts, provided via email by the KONE GSS technical team as a complement to the self-service webshop.

Quantifiable outcome

• 24-hour delivery within EU, 3-day delivery outside EU
• +2 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature2 records

Scale indicators3 records

Recent moves1 record

Expansion highlights5 records

Direct peers

• thyssenkrupp Elevator (TK Elevator): TK Elevator (formerly thyssenkrupp Elevator) is a major elevator OEM with its own B2B spare parts distribution. Like KONE Global Spares, it serves certified maintenance technicians and competes in the multi-brand parts arena.
• Hitachi Elevator: Hitachi is a major Asia-headquartered elevator OEM with established global distribution channels for both proprietary and multi-brand spare parts. It competes with KONE Global Spares for share-of-wallet among certified maintenance companies.
• Mitsubishi Electric (Elevator/Escalator): Mitsubishi Electric produces elevators and escalators globally and distributes proprietary spare parts to maintenance partners. It is one of the OEMs whose parts KONE Global Spares catalogs, and represents a comparable OEM-led parts distribution model.
• Otis Worldwide: Otis is the world's largest elevator and escalator OEM and operates its own spare parts distribution channels serving certified maintenance companies. Both companies compete for the same buyer - the maintenance technician - selling overlapping OEM and multi-brand parts through a B2B channel.
• Schindler Group: Schindler is a global elevator and escalator OEM that sells spare parts for its own equipment (and increasingly adjacent brands) through dedicated B2B channels. It targets the same certified maintenance customer base and competes directly for multi-brand parts wallet share.

Broad incumbents

• W.W. Grainger: Grainger is a leading B2B industrial MRO e-commerce platform in North America and increasingly globally, serving maintenance, repair, and operations buyers across facility and industrial settings. Its self-service model and broad multi-brand catalog mirror KONE Global Spares' operating model at much larger scale and across a wider industrial scope.
• KONE Corporation: KONE Corporation is the parent of KONE Global Spares and the world's largest elevator company by installed base. While the parent operates the broader service, maintenance, and modernization business, the subsidiary focuses specifically on the transactional spare parts resale channel.
• RS Components: RS Components operates a global B2B e-commerce platform for industrial MRO, automation, and electronic components, with multi-brand catalogs and rapid delivery to maintenance professionals. It is comparable on business model (self-service B2B e-commerce for industrial parts) though not on vertical focus.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/kone-global-spares

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KONE Global Spares