Pasaiako Udala

What Pasaiako Udala does

Pasaiako Udala is the municipal government of Pasaia, a coastal municipality of approximately 16,000 residents in Gipuzkoa, Basque Country, Spain, organized across four historic districts — Donibane, Antxo, Trintxerpe, and San Pedro. Founded in 1805 under a Royal Decree of King Carlos IV and headquartered at Arizabalo Jauregia in Donibane, the municipality delivers a comprehensive portfolio of civic services: administrative procedures (HAZ citizen service offices, electronic headquarters), public libraries in all four districts (integrated into the Basque Library System), education (Basque language school, music school, vocational training institute, theater school), sports facilities, cultural venues, youth and senior services, and social programs. Four wholly-owned autonomous entities — Pasaiako Udal Euskaltegia, Pasaia Musikal, Pasaiako Zaharren Udal Egoitza, and Patronato Municipal de Deportes — operate key service lines under municipal oversight.

The underlying technology platform is built on Liferay CMS with an explicit open-source software policy ("Kode irekiko softwarearen aldeko apustua"), supplemented by free municipal WiFi across five locations, an electronic administration platform operated jointly with the Gipuzkoa provincial IT provider IZFE S.A. (in place since 2003), the Hor Konpon mobile app for citizen incident reporting, and an open data portal via Gipuzkoairekia. All website content is licensed under Creative Commons Attribution-ShareAlike 4.0.

Revenue is generated through a hybrid public-sector model: local taxes and fees (zerga/ordenantza fiskalak), recurring intergovernmental transfers from the Spanish state and Basque Government, and service fees for cultural, educational, and sports programs (course fees ranging from €28 for half-semester ludotekas to €488 for the BOGA self-learning euskaltegi program, with scholarships and 50% unemployment discounts). Go-to-market is direct-to-citizen through in-person offices, electronic channels, libraries, and community facilities. The municipality holds UNESCO Associated Schools Network membership and UNICEF Child-Friendly Municipality (PuntuMorea) certification, and pursues multi-year strategic agendas including Pasaia 2030 (sustainability), Agenda 2030, and the 2022-2030 Basque Language Strategic Plan.

Name

Pasaiako Udala

Legal name

Pasaiako Udala

Website

https://pasaia.eus

Company type

Private

Founded year

1805

Operating status

Operating

Headcount range

11–50 employees

Short description

Pasaiako Udala is the municipal government of Pasaia, a coastal Basque municipality of approximately 16,000 residents across four districts. It delivers civic services — administration, libraries, education, culture, sports, and social programs — funded by taxes, intergovernmental transfers, and service fees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Public Administration (92), Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Urban Planning and Community and Rural Development (925120)

SIC

Services-Management Services (8741)

akta.pro industry

PRIMARYBPAIACAA

Mayor/City Manager & General Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIACAI

Parks, Recreation & Cultural Services

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYEDADABAD

Local Education Authorities & Municipal Education Offices

Education/Education Administration, Accreditation & Policy/School Districts, Local Education Authorities & Boards

SECONDARYBPAIACAF

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities)

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

Keywords

• Municipal public administration
• Civic services
• Public library services
• Basque language education
• Municipal sports facilities

Headquarters

HQ city

Donibane (Pasaia)

HQ country

Spain

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Tax Revenue: Revenue from local taxes and fees (zergak/ordenantza fiskalak) including property taxes, business licenses, and service fees
2. Intergovernmental Transfers: State and Basque Government funding and subsidies for municipal services and projects
3. Service Fees: Fees for cultural, educational, and sports services including library services, course fees, sports facilities

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Pasaiako Udala is the municipal government of Pasaia, providing comprehensive public services to residents across four districts (Donibane, Antxo, Trintxerpe, San Pedro). Its core offerings include administrative services via citizen service offices (HAZ) and electronic headquarters, four municipal libraries, a municipal Basque language school (Euskaltegia), a music school, sports facilities, cultural programming, social services, youth services, and senior services. The municipality operates a public WiFi network at municipal buildings and a mobile app for citizen reporting.

Product overview

Pasaiako Udala operates as a municipal government providing a comprehensive portfolio of civic services organized around community life. The core offering consists of public service delivery across education (municipal libraries, Basque language school, music school, vocational training, theater school), sports (facilities and programs), culture (libraries, cultural venues, Hugoenea writer's house, municipal publications), youth services (toy libraries, youth centers, youth plan), and social services (equality, migration support, senior care). Technology-enabled services include municipal WiFi zones at five locations, the Hor Konpon mobile app for reporting local issues, and an electronic administration platform for digital citizen services. Libraries are integrated into the Basque Library System for catalog access. All publications are distributed digitally as free PDFs.

Differentiator

Problem solved

Functional benefit

Products and services

• Udal Liburutegiak (Municipal Libraries) Four municipal library branches (Donibane-Ubera, Antxo, Trintxerpe, San Pedro) providing book lending, internet access, WiFi, newspapers, photocopying services, and community programs including storytelling, reading clubs, and children's activities. Integrated into the Euskadiko Liburutegien Sistema (Basque Library System).
• Udal Euskaltegia (Municipal Basque Language School)

Quantifiable outcome

• 4 libraries integrated into Basque Library System serving all districts
• +3 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• IZFE S.A. (Sociedad Foral de Servicios Informáticos)coreTechnology or Integration · 19 March 2003Provincial IT services company providing and managing data systems for the municipality under a collaboration agreement. Responsible for electronic administration infrastructure and data management.
• AlbaolaminorStrategic or Co-development PartnerMaritime heritage museum and cultural center located in Pasaia. External partner for maritime history and traditional vessel (白山) restoration projects. Website link provided on municipal tourism page.
• Mater MuseoaminorStrategic or Co-development PartnerMaterial culture museum in Pasaia. External cultural partner linked from municipal tourism section. Promotes local heritage and cultural activities.
• Itsas ZerbiminorStrategic or Co-development PartnerMaritime tourism service in Pasaia. External partner providing additional tourism experiences. Listed on municipal tourism resources.
• Oarsoaldea Eskualdeko Agentzia (Oarsoaldea Tourism Agency)coreStrategic or Co-development PartnerRegional tourism agency covering the Oarsoaldea district including Pasaia. Joint tourism promotion, visitor information services, and tourism product development. Municipality participates in regional tourism planning and marketing.
• Kantauri Ludiko ElkarteacoreChannel Partner/ Reseller/ DistributorAssociation managing municipal ludotekas (playgrounds) for children ages 4-12. Operates three locations (Trintxerpe-San Pedro, Donibane, Antxo) under municipal oversight. Approximately 250 children regularly attend programs.
• Euskadiko Liburutegien Sistema (Basque Library System)coreTechnology or IntegrationIntegrated library network providing access to catalog of all Basque libraries and the National Library System. Enables interlibrary loans and资源共享 for Pasaia's four municipal libraries.
• Pasaiako Udal EuskaltegiacoreChannel Partner/ Reseller/ DistributorMunicipal Basque language school providing language education services. Autonomous municipal entity. Classes for youth, parents, unemployed, merchants, and self-learning programs.
• Pasaia MusikalcoreChannel Partner/ Reseller/ DistributorMunicipal music school and foundation providing music education. Autonomous municipal entity offering instrumental lessons and music programs for residents.
• Pasaiako Zaharren Udal EgoitzacoreChannel Partner/ Reseller/ DistributorMunicipal senior care home providing residential and day care services for elderly residents. Autonomous municipal entity.
• Patronato Municipal de DeportescoreChannel Partner/ Reseller/ DistributorMunicipal Sports Council managing sports facilities, programs, and PKB (Pasaiako Kirol Badia Kluba). Coordinates sports activities across all districts.
• Txirrita Euskaltegia (AEK)minorStrategic or Co-development PartnerBasque language school (AEK network) located in Antxo. Listed as alternative euskaltegi option alongside municipal school. Community-based Basque language learning provider.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Getariako Udala: Small coastal Gipuzkoa municipality (~2,800 residents) with strong maritime identity and tourism programming. Comparable as a small-scale municipal operator in the same provincial context.
• Hernaniko Udala: Basque municipality of similar scale (~20,000 residents) operating under the same Spanish local-administration law. Comparable in revenue structure and service portfolio.
• Zumaiako Udala: Coastal Basque municipality with comparable population scale (~10,000 residents) and focus on cultural heritage and tourism. Useful direct comparable for small-municipality operating economics.
• Errenteriako Udala: Neighboring Basque municipality in the Oarsoaldea comarca with similar population scale (~40,000 residents) and identical governance mandate. Provides a directly comparable model for municipal service delivery in the same regional context.
• Hondarribiko Udala: Small coastal Basque municipality with strong maritime heritage and tourism orientation. Direct comparable in scale (~17,000 residents) and tourism-economy profile.
• Zarautzko Udala: Coastal Gipuzkoa municipality of similar size (~23,000 residents) with active cultural programming and tourism strategy. Comparable in civic-service model and regional-funding context.
• Irungo Udala: Larger neighboring Basque municipality (~62,000 residents) operating with the same local-administration mandate. Comparable for service-portfolio breadth and intergovernmental-funding structure.

Broad incumbents

• Diputación Foral de Gipuzkoa: Provincial government of Gipuzkoa that provides intergovernmental transfers and shared IT services (IZFE S.A.) to Pasaiako Udala. A higher-level government with overlapping administrative and infrastructure remit.
• EUDEL — Asociación de Municipios Vascos: Association of Basque municipalities providing coordination, advocacy, and shared services. Functions as a broader-incumbent umbrella for municipal operations across the Basque Country, including Pasaia.

Others

• Oarsoaldea Eskualdeko Agentzia: Regional development agency for the Oarsoaldea comarca that includes Pasaia. Strategic tourism and economic-development partner, enabling cross-municipal coordination that affects Pasaia's service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/pasaiakoudala
• YouTubeyoutube.com/channel/UCKqjtXH3sdnDkG-TI7H9EHw
• Facebookfacebook.com/PasaiakoUdala
• Instagraminstagram.com/pasaiako_udala
• LinkedInlinkedin.com/company/pasaiako-udala

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pasaiako Udala