PDAM Intan Banjar

What PDAM Intan Banjar does

PT. Air Minum Intan Banjar (Perseroda), headquartered at Jl. Pangeran Hidayatullah No. 24 in Banjarbaru, South Kalimantan, Indonesia, is a regional government-owned water utility (BUMD) operating under Perda Kabupaten Banjar No. 9 Tahun 2021 with capital contributions from Kabupaten Banjar, Kota Banjarbaru, and Pemerintah Provinsi Kalimantan Selatan. The company provides clean, processed water supply services to households, commercial businesses (Small, Medium, and Large tiers), industrial customers, social institutions (places of worship, schools, health centers, orphanages, public hydrants), and special infrastructure customers (airports and seaports) across a combined service territory of 5,059 km² (Kabupaten Banjar at 4,688 km² with 19 districts and Kota Banjarbaru at 371 km² with 5 districts) organized into 10 service areas: BNA (Martapura-Banjarbaru), Karang Intan, Landasan Ulin, Kertak Hanyar, Sungai Tabuk, Tambak Sirang, Astambul, Mataraman, Simpang Empat, and Pengaron.

The company's core technology is an aeration-based water treatment installation first commissioned in 1979 at STM Banjarbaru, drawing raw water from eight deep wells producing 10–15 liters per second each, with distribution via pumping stations and gravity through tower networks and a transmission distribution system. Customer-facing digital infrastructure is operated through a website (www.intanbanjar.id) providing bill checking, new connection applications and progress tracking, complaint submission and tracking, deposit balance checks, tariff information, and service disruption notices, plus WhatsApp-based customer care at +62 852 88 000 111 and an Instagram channel (@ptamintanbanjar) for engagement and announcements. New connection installation follows a standardized process: Rp 15,000 registration fee plus Rp 1,880,000 standard installation (1–6 meter, 1/2 inch pipe) with a 6 working day turnaround. The firm tracks water loss as a key operational metric and reports profitability as of December 2024.

Revenue is generated through three streams: (1) recurring monthly subscription water supply charges structured across 12+ customer classifications including Social (subsidized public hydrants, places of worship, schools, health centers, government facilities), Household tiers A1–A5 (scored by building/location characteristics), Non-Commercial, Commercial Small/Medium/Large (kiosks, shops, hotels, malls, banks, dealerships), Industrial Small/Large (manufacturing, livestock, mining), and Special (airports/seaports); (2) transaction-based tank truck water delivery with four-zone pricing (Rp 200,000 in Banjarbaru-Martapura corridor to Rp 400,000 in furthest zones); and (3) one-time new connection installation fees including additional charges for pipe beyond 6 meters, bongkar pasang, and asphalt/concrete restoration. The customer base is broad-based mass market, distributed across segments rather than concentrated, with deposits accepted to mitigate late-payment penalties and an early-payment free-bill lottery promoting on-time collection.

Name

PDAM Intan Banjar

Legal name

PT. Air Minum Intan Banjar (Perseroda)

Website

https://pdamintanbanjar.co.id

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

11–50 employees

Short description

PT. Air Minum Intan Banjar (Perseroda) is an Indonesian regional water utility serving households, commercial, industrial, and social customers across Kabupaten Banjar and Kota Banjarbaru in South Kalimantan through piped networks, tank truck delivery, and digital service channels across 10 service areas.

Ownership category

akta.pro rank

Product category

Water Utility Services

NAICS

Water Supply and Irrigation Systems (221310), Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941)

akta.pro industry

PRIMARYBPAIACAG

Water Supply & Wastewater Utilities Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYTLAGAHAB

Treated Drinking Water Transmission Pipelines (Bulk Conveyance)

Transportation & Logistics/Pipeline Transportation/Water & Wastewater Pipeline Conveyance (Long-Distance/Interbasin)

Keywords

• Municipal water services
• Clean water supply
• Water utility services
• Water distribution
• Piped water services

Headquarters

HQ city

Banjarbaru

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Water Supply Services: Monthly water supply service charges based on customer tier classification (Social, Household A1-A5, Non-Commercial, Commercial Small/Medium/Large, Industrial Small/Large, Special). Revenue generated through recurring monthly billing based on consumption tiers and customer category scoring system.
2. Tank Truck Water Delivery: One-time transaction-based water delivery service via tank trucks serving households and social needs. Four pricing zones: Zone I Rp 200,000, Zone II Rp 250,000, Zone III Rp 300,000, Zone IV Rp 400,000 per delivery.
3. New Connection Fees: Registration fee of Rp 15,000 plus installation costs. Standard installation (1-6 meters, 1/2 inch) priced at Rp 1,880,000 as of April 2023. Additional fees for bongkar pasang/perbesaran pipa, bongkar aspal semen bata pres, additional pipe beyond 6 meters, and solong aspal.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

PDAM Intan Banjar is a regional government-owned water utility that supplies treated, piped clean water to households, commercial businesses, industrial users, and social institutions across Kabupaten Banjar and Kota Banjarbaru in South Kalimantan. Its offerings span recurring metered water supply, new connection installation with standardized pricing and turnaround, tank truck delivery to unserved areas, and multi-channel customer service including website, WhatsApp, and physical outlets.

Product overview

PT. Air Minum Intan Banjar (PDAM Intan Banjar) is a Regional-Owned Water Utility Company (Perusahaan Perseroan Daerah Air Minum Intan Banjar - Perseroda) providing clean water services to Kabupaten Banjar and Kota Banjarbaru in South Kalimantan. The company operates a portfolio of customer-facing digital services including new connection installation with progress tracking, online bill inquiry and payment, deposit balance management, complaint reporting and tracking, outlet location directory, tank water delivery services, and tariff information. Services are delivered through the company website, WhatsApp, and physical outlets across 10 service areas (BNA/Martapura & Banjarbaru, Karang Intan, Landasan Ulin, Kertak Hanyar, Sungai Tabuk, Tambak Sirang, Astambul, Mataraman, Simpang Empat, and Pengaron).

Differentiator

Problem solved

Functional benefit

Products and services

• Piped Water Supply Service
• New Connection Installation Service
• Tank Truck Water Delivery Service

Quantifiable outcome

• Standard new connection installation completed within 6 working days
• +1 more outcomes

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• PDAM Tirta Bhakti Asih (Tangerang): Tangerang municipal water utility serving a growing urban area near Jakarta. Direct peer as Indonesian PDAM operating in metropolitan-adjacent region with similar household, commercial, and industrial customer mix.
• PDAM Bandung Tirtawening: Bandung's municipal water utility in West Java, operating under similar Perda-based regulatory framework. Comparable Indonesian city PDAM with analogous tariff tiering, service area structure, and government ownership model.
• PDAM Surya Sembada Kota Surabaya: Surabaya's municipal water utility, one of Indonesia's best-performing PDAMs with full-cost recovery tariffs and operational efficiency benchmarks. Direct peer as Indonesian city-level water utility with comparable regulatory framework and customer segment structure.
• PDAM Tirtanadi (Medan): Sumatera Utara's major municipal water utility serving Medan and surrounding areas. Comparable regional Indonesian water utility with similar tiered customer classification and operational mandate, though in a different geography.

Emerging players

• Aetra Air Jakarta: Eastern Jakarta water concessionaire (Aetra/Argo Manunggal Group) operating under similar partnership framework to PALYJA. Comparable as Indonesian water utility operator with overlapping customer base, though with private operating model.
• PALYJA (PAM Lyonnaise Jaya): Private water operator (Suez/Manulife/Astrida consortium) holding a 25-year concession for western Jakarta. Comparable as Indonesian urban water operator with similar customer segments, though operating under partnership model rather than pure government ownership.

Broad incumbents

• Manila Water Company: Philippines' major privatized water utility serving Metro Manila's east zone. Comparable as Southeast Asian municipal water utility with similar tiered customer structure and operational mandate, though publicly listed and at much larger scale.
• PAM Jaya: Jakarta's primary municipal water utility serving the capital region — the largest Indonesian PDAM. Comparable as a government-owned municipal water operator with similar regulatory structure, though at significantly larger scale and complexity.

Regional players

• PDAM Makassar (Pane Umar): South Sulawesi's municipal water utility serving Makassar and surrounding areas. Comparable as Indonesian regional PDAM in eastern Indonesia with similar operational structure, though in a different geographic and demographic context.
• SAJ Holdings (Syarikat Air Johor): Malaysian state-owned water utility serving Johor. Comparable as Southeast Asian government-linked water utility operator with similar regulatory framework and customer segments, though serving a different national market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/ptamintanbanjar
• LinkedInlinkedin.com/company/pdam-intan-banjar

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PDAM Intan Banjar