Ib Salut

What Ib Salut does

Ib Salut (Servei de Salut de les Illes Balears) is the public healthcare service entity of the Balearic Islands Autonomous Community in Spain, established in 1994 and operated by the Govern de les Illes Balears as part of the country's decentralized Sistema Nacional de Salud. The organization administers the regional public health system across the four Balearic islands, operating a network of 159 health centers — 132 in Mallorca, 15 in Ibiza, 11 in Menorca, and 1 in Formentera — and serving all residents holding a CIP individual health card. The entity has approximately 569 employees and is headquartered in Alcudia, Spain.

The core digital product is an online appointment scheduling system accessible via the porpac.ibsalut.es web portal, allowing residents to book, consult, and cancel appointments with primary care physicians, pediatricians, and nursing staff. This is complemented by a 24/7 automated telephone booking service (numbers 902079079 and 971437079) staffed by approximately 70 personnel, in-person booking at the 159 health centers, and an official mobile application. The digital interface is available in Spanish and Catalan, and the entire service is free at point of use.

Ib Salut does not operate a commercial revenue model. It is fully funded through public tax revenue and allocations from Spain's national health system and the Balearic regional government, with no private investors, venture capital, or external ownership interests. Its growth, capital allocation, and strategic direction are determined by regional health policy and public budget cycles rather than market dynamics.

Name

Ib Salut

Legal name

Ib Salut (Servei de Salut de les Illes Balears)

Website

https://pedircitas.com

Company type

Private

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Ib Salut (Servei de Salut de les Illes Balears) is the public healthcare service of Spain's Balearic Islands, operating 159 health centers across Mallorca, Menorca, Ibiza, and Formentera. It provides free online, telephone, and in-person appointment booking to all CIP-cardholding residents.

Ownership category

akta.pro rank

Product category

Public Healthcare Services

NAICS

Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Appointment Scheduling & Reservation Management (HSACAIAG)

Keywords

• Public healthcare services
• Medical appointment booking
• Primary care scheduling
• Patient appointment portal
• Health center network

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels3 records

Marketing channels1 record

Core offering

Ib Salut operates the official public healthcare appointment scheduling system for residents of the Balearic Islands (Mallorca, Menorca, Ibiza, and Formentera). Through its online portal, automated telephone service, and in-person health center network, it enables patients holding a CIP (individual health card) to book, consult, and cancel appointments with general practitioners, pediatricians, and nursing staff. All services are free at point of use as part of Spain's public health system.

Product overview

Ibsalut (Institut Balear de la Salut) is the public health service of the Balearic Islands, Spain, providing healthcare access to residents across Mallorca, Menorca, Ibiza, and Formentera. The service operates 159 health centers throughout the islands. The primary digital offering consists of an appointment scheduling system available through a web portal and telephone service, allowing patients to book, consult, and cancel appointments with primary care physicians, pediatricians, and nursing staff. The service also provides health card management and access to the Balearic Islands health information system.

Differentiator

Problem solved

Functional benefit

Products and services

• Ibsalut - Cita Previa Médica por Internet (Online Medical Appointment Booking) Online appointment scheduling system for primary care medical services in the Balearic Islands, allowing residents of Mallorca, Menorca, Ibiza, and Formentera to book appointments with general practitioners, pediatricians, and nursing staff via the web portal.
• Ibsalut Portal Web (Official Web Portal) Official web portal for the Balearic Islands Health Service providing access to appointment management, health card information, and various administrative health services for residents.
• Ibsalut Cancelación de Citas (Online Appointment Cancellation) Online service allowing patients to view and cancel their scheduled medical appointments by providing their CIP, DNI, full name, and date of birth.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Recent moves5 records

Expansion highlights2 records

Broad incumbents

• Zocdoc: US-based online medical appointment booking marketplace. Comparable as a pioneer of the patient self-service doctor appointment booking model that Ib Salut's portal emulates.
• Doctolib: Leading European online healthcare booking and teleconsultation platform. Comparable as it operates a consumer-facing medical appointment booking system, although Doctolib serves private practitioners whereas Ib Salut serves a public monopoly.
• NHS England: UK public health service providing online appointment booking through NHS systems. Comparable as a public-sector healthcare booking infrastructure serving an entire national/regional resident population.

Regional players

• Servicio Madrileño de Salud (SERMAS): Madrid's regional public health service providing physician appointment booking and primary care across a large urban population. Comparable as a sister autonomous community entity offering equivalent public-sector healthcare booking services.
• Servei Català de la Salut (CatSalut): Public health service of Catalonia operating an analogous regional appointment and healthcare access system. Comparable as a Spanish autonomous community health service with online booking infrastructure serving a defined resident population.
• Servicio Andaluz de Salud (SAS): Andalusia's public health service with a digital appointment platform (Clic Salud) referenced in third-party sources. Comparable as a Spanish regional health service operating primary care physician booking at scale.
• SaludInforma (Aragón): Aragon's digital public health portal for appointment booking and health record access. Comparable as a Spanish autonomous community digital health service built for residents.

Emerging players

• Doctoralia: Patient-facing platform for booking medical appointments with specialists and primary care physicians in Spain. Comparable as a direct online booking platform competing for the same consumer healthcare-access use case, albeit in the private market.

Market position

Strengths3 records

Weaknesses3 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/ib-salut

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ib Salut