Personeria Distrital de Cartagena

What Personeria Distrital de Cartagena does

The Personería Distrital de Cartagena de Indias is the municipal ombudsman office of Cartagena, Colombia, operating as a decentralized entity within Colombia's Ministerio Público (Ministry of Public) under the supervision of the Procurador General de la Nación. It is constitutionally mandated to protect the rights of citizens of the Cartagena de Indias district, monitor the official conduct of public servants, exercise administrative vigilance, and ensure transparency in public administration. The current leader is Personera Distrital Eliana Simancas Tinoco, who took office on March 1, 2024 for a four-year term following a merit-based concurso de méritos selection. The organization operates with approximately 68 employees.

The entity delivers services through a hybrid physical-digital-mobile model. Core products include the SIAP (Sistema Integrado de Aplicaciones) online portal — covering PQRS filing and tracking, citizen case status, and a resume/CV database — alongside a Centro de Conciliación for alternative dispute resolution. Physical services are delivered at headquarters (Av Pedro de Heredia sector Lo Amador, Monday–Friday 7AM–3PM), while mobile outreach programs ('Visitando Tu Localidad', 'Personería Más Cerca de La Gente', 'Navegando al Corazón del Magdalena') and inter-institutional jornadas bring services directly to corregimientos and underserved neighborhoods. Distribution channels include telephone, WhatsApp (3114015759), institutional social media (Instagram, X), and official website (personeriacartagena.gov.co).

The entity is funded entirely through Colombian public budget allocations as a municipal government body; no commercial revenue, pricing tiers, or transaction fees apply. It holds formal partnerships and coordination agreements with the Defensoría del Pueblo, Contraloría Distrital, Procuraduría, Alcaldía de Cartagena, DADIS, ICBF, multiple utilities (Afinia, Aguas de Cartagena, Surtigas, Pacaribe, Veolia), the Armada Nacional, and international bodies such as the American Bar Association. It has issued material disciplinary sanctions against senior officials, demonstrating active exercise of its constitutional oversight authority.

Name

Personeria Distrital de Cartagena

Legal name

Personería Distrital de Cartagena de Indias

Website

https://personeriacartagena.gov.co

Company type

Public

Operating status

Operating

Headcount range

51–100 employees

Short description

The Personería Distrital de Cartagena de Indias is the Colombian municipal ombudsman office for the Cartagena district, constitutionally mandated to protect citizens' rights, oversee public administration conduct, and process citizen complaints through headquarters, mobile jornadas, and the SIAP online portal, serving all residents free of charge.

Ownership category

akta.pro rank

Headquarters

HQ city

Cartagena de Indias

HQ country

Colombia

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Public Budget Allocation: Funded entirely through Colombian government public budget allocations as a municipal ombudsman office. No commercial revenue generation.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

The Personeria Distrital de Cartagena de Indias is the constitutionally mandated municipal ombudsman office (Ministry of Public entity) that protects citizen rights, monitors the official conduct of public servants, processes petitions, complaints, claims and suggestions (PQRS), and resolves disputes through its conciliation center. It serves residents of Cartagena de Indias district through a hybrid model combining a physical headquarters, mobile outreach programs in neighborhoods and corregimientos, and the SIAP online portal for digital service delivery.

Product overview

Personería Distrital de Cartagena operates a government services portal focused on citizen rights protection and public oversight. The primary offerings include the SIAP system (Sistema Integrado de Aplicaciones) for managing PQRS (petitions, complaints, and claims), a resume database portal, and a conciliation center. These services work together to enable citizens to file complaints, track requests, apply for employment, and access mediation services. The entity functions as the local ombudsman office (Ministerio Público) for Cartagena, Colombia.

Differentiator

Problem solved

Functional benefit

Products and services

• Sistema SIAP - Sistema Integrado de Aplicaciones Integrated web portal operated by the Personeria that serves as the main digital gateway for citizens to file and track petitions, complaints, claims and suggestions (PQRS), submit resumes for job opportunities, and access other Personeria services. Available 24/7 to the residents of Cartagena de Indias.
• Sistema de Peticiones, Quejas y Reclamos (PQRS/PQRSD)
• Banco de Hojas de Vida
• Centro de Conciliacion

Quantifiable outcome

• Multiple disciplinary sanctions issued against public officials including 10-year disqualification for ex-mayor Andy Reales, 8-year disqualification for ex-Secretary Diana Martínez Berrocal, 6-month suspension for DATT director Janer Galván Carbono
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

17 partnerships are on record, tiered core and minor.

• Federación Nacional de Personeros de Colombia (FENALPER)coreStrategic or Co-development Partner · 8 May 2026National federation of ombudsman offices. Cartagena hosted the FENALPER Board meeting in May 2026. The Personera Distrital, Eliana Simancas Tinoco, actively participates in federation activities and advocates for strengthening the profession nationwide.
• Fundación Santo DomingominorStrategic or Co-development Partner · 23 April 2026Private foundation working on community issues. Conducted joint working table on garbage collection problems affecting Villas de Aranjuez and Bicentenario communities.
• Procuraduría General de la NacióncoreStrategic or Co-development PartnerColombian Attorney General's Office - superior oversight body. Joint participation in penitentiary tables, disciplinary proceedings, and inter-institutional coordination for rights protection.
• Contraloría Distrital de CartagenaminorStrategic or Co-development PartnerMunicipal audit office. Participates in account rendering events and collaborative oversight of public resources.
• Defensoría del PueblocoreStrategic or Co-development PartnerNational human rights defender office. Joint work on prisoner rights, vulnerable populations, and victim assistance.
• Alcaldía de Cartagena / Distrito de CartagenacoreStrategic or Co-development PartnerMunicipal government. Primary counterpart for most oversight activities, public policy coordination, and inter-institutional working tables.
• Afinia (Electricity Provider)minorOthersElectricity distribution company. Regular participant in community service jornadas and inter-institutional tables addressing energy service issues.
• Aguas de Cartagena (Water Utility)minorOthersMunicipal water and sewage company. Regular partner in community service events and coordination tables for water access in corregimientos like Bocachica.
• Surtigas (Gas Utility)minorOthersNatural gas distribution company. Participates in community service jornadas organized by the Personería.
• Pacaribe (Waste Collection)minorOthersWaste collection company. Joint working tables on garbage collection issues affecting various communities.
• Veolia (Environmental Services)minorOthersEnvironmental services company. Participates in jornadas and campaigns like 'Vamos Pa' Las Islas' for island communities.
• Armada Nacional de ColombiaminorStrategic or Co-development PartnerColombian Navy. Joint operations for 'Navegando al Corazón del Magdalena' program bringing services to riverine communities.
• ESE Cartagena (Health Services)minorOthersMunicipal health services enterprise. Regular participant in health jornadas providing medical attention, vaccinations, and health monitoring.
• DADIS (Departamento Administrativo Distrital de Salud)coreStrategic or Co-development PartnerMunicipal health authority. Joint health monitoring tables, prison health oversight, and health service jornadas.
• ICBF (Instituto Colombiano de Bienestar Familiar)coreStrategic or Co-development PartnerColombian family welfare institute. Participates in child protection activities, children's day celebrations, and vulnerable population support.
• American Bar Association (ABA)minorStrategic or Co-development PartnerInternational legal association. Joint event on Rule of Law importance with participation of US Judge Margaret Mckeown.
• Academia Imagen y StyloOthersBeauty academy contributing services to prison women's beauty and health jornada at Cárcel de Mujeres.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Procuraduría General de la Nación: Colombian Attorney General's Office—the superior oversight body to which the Personería reports and with which it jointly conducts penitentiary and disciplinary work. Broader national scope; not a direct municipal competitor but a tightly coupled institutional counterpart.
• Defensoría del Pueblo: National human rights defender body in Colombia, operating at federal scale across all territories. Overlaps with the Personería on rights promotion and vulnerable-population work but is a broader, national-level incumbent rather than a municipal specialist.

Direct peers

• Personería de Bucaramanga: Municipal ombudsman of Bucaramanga with comparable mandate and city-level scope; relevant peer for operational benchmarking against another mid-sized Colombian city.
• Personería de Medellín: District-level Personería serving Medellín with identical constitutional mandate and delegated-area structure (rights, health, environment, victims); the closest mid-size Colombian comparator.
• Personería de Bogotá D.C. Municipal ombudsman office of Colombia's capital district, executing the same Ministerio Público mandate at city level—directly comparable in scope (rights protection, PQRS, disciplinary oversight) with larger headcount and budget.
• Personería Distrital de Barranquilla: District Personería in Colombia's Caribbean region, structurally identical in mandate and operations, serving a similar urban/coastal demographic profile.
• Personería de Santiago de Cali: Cali's municipal ombudsman with the same oversight functions, PQRS processing, and disciplinary authority—scale and urban composition are directly comparable to Cartagena.

Others

• Contraloría Distrital de Cartagena: Municipal audit office of Cartagena; collaborates with the Personería on account-rendering and resource oversight—an adjacent oversight entity in the same city but with a financial-control rather than rights-protection mandate.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/lapersoneriactg
• Instagraminstagram.com/personeriactg
• LinkedInlinkedin.com/company/personeria-distrital-de-cartagena

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Personeria Distrital de Cartagena