Phönix Soziale Dienste

What Phönix Soziale Dienste does

Phönix Soziale Dienste is a Berlin-based, non-profit social services provider (gemeinnützige GmbH) founded in 1987 and reorganized into its current legal form in 1995. The organization delivers two core services: Persönliche Assistenz (Personal Assistance), which provides in-home and accompanying support ranging from a few hours per day to 24/7 assistance for adults with physical, neurological, or other disabilities; and Betreutes Einzelwohnen (Supported Independent Living / BEW), which delivers several hours per week of socio-pedagogical counseling and accompaniment aimed at self-determined living and societal participation. Operations span Berlin and the surrounding Brandenburg region and are coordinated through a systematic Case Management methodology with dedicated Case Managers.

The company employs 200+ qualified staff including social workers, nurses, psychologists, Heilpädagogik professionals, and health managers, with compensation structured under documented collective-bargaining wage grades (EG5 for Persönliche Assistenz at €17.77-€21.62/hour, EG10 for BEW at €23.60-€33.51/hour, plus shift allowances). Services are funded under Germany's SGB IX Eingliederungshilfe framework through coordination with municipal payers — Sozialamt, Pflegekassen, and Krankenkassen — meaning clients access services as a social-insurance entitlement rather than via private payment. The managing shareholder is Andreas Wolter, with Katrin Schollmeyer as the primary contact for prospective-client consultation meetings.

Phönix distributes services via a direct-to-consumer model with no proprietary technology platform: lead generation relies on organic social media (Facebook, Instagram, YouTube), the Berl[in]klusiv blog, Stepstone job listings, and free in-person, phone, or video consultation meetings. The organization carries no patents, certifications, or technology integrations in the input data, and operates with no funding rounds, external investors, subsidiaries, or M&A activity — consistent with its charitable, mission-driven structure.

Name

Phönix Soziale Dienste

Legal name

PHÖNIX – Soziale Dienste – gGmbH

Website

https://phoenix-soziale-dienste.de

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

1–10 employees

Short description

Phönix Soziale Dienste is a Berlin-based non-profit gGmbH delivering Personal Assistance and Supported Independent Living services to adults with disabilities across Berlin and Brandenburg, funded through Germany's SGB IX Eingliederungshilfe and operated by 200+ qualified staff.

Ownership category

akta.pro rank

Product category

Disability Social Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Other Individual and Family Services (624190), Vocational Rehabilitation Services (6243)

SIC

Services-Social Services (8300)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

Keywords

• Disability social services
• Personal assistance services
• Supported independent living
• Social pedagogical support
• Integration assistance services

Headquarters

HQ city

Berlin-Spandau

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Eingliederungshilfe (Integration Assistance) - SGB IX: Personal Assistance is a benefit under the Eingliederungshilfe (integration assistance) according to SGB IX (German Social Code Book IX). People entitled to this have a legal right to these services funded through the social welfare system rather than paying privately.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Phönix Soziale Dienste provides two core services to people with disabilities and chronic illnesses across Berlin: Persönliche Assistenz (Personal Assistance) delivers in-home and accompanying support covering mobility, body care, household tasks, communication, and leisure for several hours per day up to round-the-clock; Betreutes Einzelwohnen (Supported Independent Living / BEW) provides weekly socio-pedagogical counseling and accompaniment focused on self-determined life management. Both services are funded through the German social security system under Eingliederungshilfe per SGB IX and coordinated through dedicated Case Managers.

Product overview

Phönix Soziale Dienste is a non-profit social services provider offering two core services: Persönliche Assistenz (Personal Assistance) and Betreutes Einzelwohnen (Supported Independent Living/BEW). Persönliche Assistenz provides around-the-clock or part-day support for people with disabilities to manage daily activities independently in their chosen environment. Betreutes Einzelwohnen offers weekly socio-pedagogical counseling and accompaniment for several hours per week, helping individuals achieve self-determined living and social participation. Both services operate across Berlin, with the company serving over 200 employees supporting clients in their own homes or chosen environments.

Differentiator

Problem solved

Functional benefit

Products and services

• Persönliche Assistenz (Personal Assistance) In-home and accompanying support service for people with disabilities in Berlin, covering mobility, body care, household tasks, communication with important persons, and leisure activities. Available from several hours per day up to round-the-clock depending on individual need, funded through Eingliederungshilfe under SGB IX.
• Betreutes Einzelwohnen (Supported Independent Living / BEW) Ambulatory socio-pedagogical support service providing several hours per week of counseling and accompaniment for adults with disabilities and chronic illnesses in Berlin. Focuses on self-determined life management and societal participation, with delivery through regular meetings at clients' homes or at Phönix offices.

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core, supporting and minor.

• Care insurance funds (Pflegekassen)coreOthersCoordination of care services with nursing care insurance providers for funding and service delivery.
• Health insurance (Krankenversicherung)coreOthersCoordination of health services and medical care with health insurance providers.
• Social welfare office (Sozialamt)coreOthersCoordination of social assistance services with municipal social welfare offices for funding and service delivery.
• Legal guardians (gesetzliche Betreuer:innen)supportingOthersCoordination with legal guardians of clients who require such support.
• Other ambulatory servicessupportingOthersCoordination with other ambulatory care and support services to provide comprehensive client care.
• Host Europe GmbHminorOthersWebsite hosting provider for phoenix-soziale-dienste.de

Scale indicators2 records

Recent moves8 records

Expansion highlights4 records

Broad incumbents

• Bundesvereinigung Lebenshilfe: National umbrella association for disability services in Germany, with local member organizations across all federal states. Comparable as a non-profit operating under SGB IX with similar Personal Assistance and supported living offerings.
• Malteser Berlin: Berlin branch of the national Malteser Hilfsdienst, providing ambulatory care, personal assistance, and disability support services. Comparable as a non-profit funded through similar social insurance channels.
• AWO Berlin: Workers' welfare association operating disability services, personal assistance, and supported living programs in Berlin. Comparable as a competing non-profit provider drawing on the same SGB IX reimbursement framework.
• Caritas Berlin: Large Catholic-affiliated social services umbrella providing disability support, care, and social assistance across Berlin. Comparable as a non-profit competing for the same SGB IX-funded clients but with a much broader service portfolio.
• Diakonie Berlin-Brandenburg: Protestant welfare association offering personal assistance, supported living, and disability services in the Berlin-Brandenburg region. Directly comparable geography and target population, with broader scope across additional welfare categories.

Regional players

• MENCAP (UK): UK-based national charity providing supported living, personal assistance, and advocacy for people with learning disabilities. Comparable as a non-profit disability services organization with similar mission and service lines, but operating under UK rather than German social insurance frameworks.

Direct peers

• Lebenshilfe Berlin: Berlin-based member of the national Lebenshilfe federation providing disability services including personal assistance, supported living, and family support. Highly comparable as a non-profit serving the same SGB IX-funded population in the same Berlin geography.

Emerging players

• Specialisterne Deutschland: German arm of the international Specialisterne network focused on employment integration for people on the autism spectrum. Comparable as a disability-services non-profit in Germany but with a narrower vocational/specialty focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCBHgGqd8ZyS9NpCA1l3hRhw
• Facebookfacebook.com/phoenixsozialedienste
• Instagraminstagram.com/phoenixsozialedienste
• LinkedInlinkedin.com/company/ph%C3%B6nix-soziale-dienste

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Phönix Soziale Dienste