Plateforme Bruxelloise pour la Santé Mentale

What Plateforme Bruxelloise pour la Santé Mentale does

Plateforme Bruxelloise pour la Santé Mentale (PBSM), also known as Brussels Platform Geestelijke Gezondheid (BPGG), is a non-profit association (asbl/vzw) founded in 1991 and headquartered at Verenigingstraat 15, 1000 Brussels. Operating under Belgian Royal Decrees of 10 July 1990 and 8 July 2003, PBSM is the legally mandated coordination platform for psychiatric institutions across the Brussels-Capital Region, bringing together 30+ member organizations including psychiatric hospitals, mental health centers, psychiatric care homes (PVT), protected housing initiatives (IBW), and user/family associations. The platform seeks to address fragmentation in Brussels mental health services, barriers to information access, stigma, and patient rights gaps within a bicultural French/Dutch-speaking context.

PBSM delivers a portfolio of free services orchestrated through dedicated sub-brands. These include the MEDIATIO mediation service under the 22 August 2002 patient rights law, the 0800/1234.1 anonymous helpline (staffed by volunteers, 7 days/week), the AREV Academy of Recovery and Lived Experience, the PlugIn' volunteer matching platform (plugin.brussels), the HerstelAcademie (Dutch-language recovery college), Profamille and field-worker training programs, open peer support meetings (Reunions Ouvertes), the NOVO project psychology advisor team, the annual Mental Health Week, the APA art exhibition, publications including Schieve Niouz, and working groups on regional coordination. The underlying technology is a Drupal CMS-based bilingual website; no proprietary software, AI, or commercial software products are indicated.

The business model is subsidy-driven: the Commission communautaire commune (GGC/CCC) provides primary funding and supervisory oversight, supplemented by the Fondation Roi Baudouin. All services are provided free of charge; there is no fee-generating revenue stream, no equity funding, and no commercial pricing. PBSM employs roughly 12 staff across coordination functions (French- and Dutch-speaking coordinators, addiction, poverty/housing, youth prevention, user/family, peer support, mediation/ombuds, seminars, communications, and psychology advisory roles). The go-to-market motion is community-led, with services distributed through member institutions, direct service delivery, training at headquarters, and digital channels.

Name

Plateforme Bruxelloise pour la Santé Mentale

Legal name

Plateforme Bruxelloise pour la Santé Mentale (asbl/vzw)

Website

https://platformbxl.brussels

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

11–50 employees

Short description

Plateforme Bruxelloise pour la Santé Mentale (PBSM) is a Brussels-based non-profit mandated by Royal Decrees to coordinate 30+ psychiatric institutions and deliver free mental health services including mediation, helpline, training, peer support, and publications across the Brussels-Capital Region.

Ownership category

akta.pro rank

Product category

Mental Health Services Coordination

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190), Professional Organizations (81392)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industry

Crisis Stabilization Units & Psychiatric Emergency Services (HLAFACAH)

Keywords

• Mental health coordination
• Psychiatric care services
• Patient rights mediation
• Peer support services
• Mental health training

Headquarters

HQ city

Brussels

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Public subsidies and government funding: Funded by the Commission communautaire commune (GGC/CCC) and other government bodies as a recognized psychiatric coordination platform under Royal Decrees of 10 July 1990 and 8 July 2003

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

PBSM is a non-profit coordination platform mandated by Belgian Royal Decrees to coordinate mental health institutions and services across the Brussels-Capital Region. It delivers a portfolio of services including the AREV recovery academy, the MEDIATIO patient-rights mediation service, the 0800/1234.1 free mental health helpline, the PlugIn' volunteer-matching platform, peer-support open meetings, free training modules for first-line workers, research and publications, and awareness initiatives such as the annual Mental Health Week.

Product overview

The Plateforme Bruxelloise pour la Santé Mentale (PBSM) is a non-profit organization serving as a coordination and consultation platform for psychiatric institutions and mental health services in the Brussels-Capital Region. Rather than a single unified product, PBSM operates as a portfolio of interconnected services organized around its core mission of promoting mental health: these include the AREV training academy, MEDIATIO mediation service, peer support programs (Reunions Ouvertes), the PlugIn' volunteer matching platform, the 0800/1234.1 helpline, cultural/social integration activities, professional reintegration support, awareness initiatives (APA art exhibitions, Mental Health Week, traveling roll-up exhibitions), publications including the Schieve Niouz newspaper and recovery journals, and various working groups. The platform functions as an umbrella organization bringing together psychiatric hospitals, mental health centers, sheltered housing initiatives, and user/relative associations to coordinate policy, research, and community outreach.

Differentiator

Problem solved

Functional benefit

Brands

• MEDIATIO: Mediation service for psychiatric and mental health institutions in Brussels, operating under the law of 22 August 2002 on patient rights.
• PlugIn'
• HerstelAcademie
• APA – Artiesten Parcours d'Artistes
• 0800/1234.1 – De hulplijn voor geestelijke gezondheid
• Open Bijeenkomsten Peer Support
• AREV (Académie du Rétablissement et de l'Expertise du Vécu)

Products and services

• AREV (Académie du Rétablissement et de l'Expertise du Vécu) Recovery and lived-experience academy offering training programs for peer-support workers, expert patients, and professionals in mental health recovery and experiential expertise.
• MEDIATIO Mediation Service Free patient-rights mediation service operating under the Belgian law of 22 August 2002, providing a neutral and confidential space for questions and complaints in psychiatric institutions across Brussels, staffed by dedicated mediators reachable via toll-free numbers.
• PlugIn' Volunteer Platform Volunteer center for mental health that connects patients, relatives, and organizations within the mental health sector offering volunteer opportunities through a dedicated website matching volunteers with organizations.
• 0800/1234.1 Mental Health Helpline Free mental health support hotline staffed by trained volunteers, available 7 days a week from 18h to 21h and Monday to Friday from 10h to 12h, anonymous, for citizens, patients, relatives, and professionals.
• Training Programs for First-Line Workers Free in-person training programs (10 modules) covering psychopathology, addiction, crisis intervention, mental health and field work, and the Profamille psychoeducation module for families of people with schizophrenia, offered to first-line social and healthcare workers in Brussels.
• Open Peer Support Meetings (Réunions Ouvertes Pair Aidance) Monthly open meetings bringing together peer support workers, expert patients, and professionals from social and health sectors to build a Brussels network of lived-experience expertise.
• Semaine de la Santé mentale (Brussels Mental Health Week) Annual awareness event series including walks, exhibitions, film screenings and workshops across Brussels, culminating on World Mental Health Day on October 10.
• Research & Publications Research publications including activity reports, seminar proceedings on topics like family work in mental health care and ethics in mental health, and studies on mental health needs of various populations, distributed digitally and in print.

Quantifiable outcome

• Operates free mediation service (Mediatio) for patient rights disputes
• +2 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core, supporting, former/transitioned and collaborative.

• Commission communautaire commune (GGC)coreOthersPrimary government funding body and supervisory authority for the Brussels-Capital Region. Provides subsidies and exercises oversight through semi-annual meetings.
• Fondation Roi BaudouinsupportingOthersProvides financial support for platform activities and initiatives in mental health sector.
• Réseau NomadecoreStrategic or Co-development PartnerCollaborates with PBSM in organizing monthly Open Peer Support meetings, bringing together peer support workers, expert patients, and professionals from social and health sectors.
• SMES ( Santé Mentale et Exil)coreStrategic or Co-development PartnerPartners with PBSM in organizing Open Peer Support meetings and contributes to the Brussels network of expert patients and peer support workers.
• En Route asblformer/transitionedStrategic or Co-development PartnerPreviously operated peer support activities in Brussels. Following cessation of activities, PBSM was mandated to take over its missions including organizing peer support meetings and producing recovery resources like 'La Fleur de Patricia' and 'Mon carnet de rétablissement'.
• Ligue Bruxelloise pour la Santé MentalecollaborativeStrategic or Co-development PartnerFrancophone mental health league in Brussels that co-organized the 2021 Mental Health Week walk/run event with PBSM.
• RIZIV/INAMI (National Institute for Health and Disability Insurance)supportingOthersFederal body involved in healthcare reimbursement and professional training. PBSM collaborates on IPS pilot projects for professional reintegration and coordinates with RIZIV on training programs through the Psybru project.
• BrumentacollaborativeStrategic or Co-development PartnerPartners with PBSM on training modules for first-line workers in Brussels, providing expertise in professional development and continuing education.
• FOD Volksgezondheid (FPS Public Health)supportingOthersSince September 2025, one of the six French-speaking reference expert patients from the Federal Public Service participates in PBSM's open peer support meetings.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Ligue Bruxelloise pour la Santé Mentale: Brussels-based Francophone mental health league that co-organizes Mental Health Week with PBSM. Directly comparable as a Brussels mental health coordination and advocacy organization, though narrower in linguistic focus.
• Santé Mentale et Exil (SMES): Brussels-based organization providing mental health support to migrants and refugees. PBSM partners with SMES on open peer support meetings; comparable as a Brussels mental health non-profit addressing a specific population segment.
• Vlaams Platform Geestelijke Gezondheid: Flemish regional mental health coordination platform. Most direct structural peer to PBSM: government-recognized coordinating body under parallel Belgian mental health legislation, serving Flanders rather than Brussels.
• Similes: Belgian Francophone family support association for people with mental health challenges. Comparable as a Brussels/Wallonia mental health non-profit providing peer and family support services similar to PBSM's peer support and AREV programs.
• Ligue Francophone pour la Santé Mentale: Wallonia/Brussels Francophone umbrella mental health league. Comparable as a regional mental health coordination and advocacy platform operating under a similar member-network and awareness-promotion model.

Broad incumbents

• Centre de Santé Mentale Antonin Artaud: Brussels mental health center (CGG) referenced in PBSM job postings. Comparable as a member institution of PBSM and a Brussels-area mental health service provider, though operating direct clinical services rather than coordination.
• Mental Health Europe: European umbrella mental health advocacy organization. Comparable as a higher-tier mental health coordination and policy platform operating across multiple countries, but at continental rather than regional scale.

Regional players

• Ligue Wallonne pour la Santé Mentale: Walloon mental health league operating in a different Belgian region. Comparable as a regional mental health coordination and awareness body but serving a distinct geography (Wallonia) rather than Brussels.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/PfcsmOpgg
• Facebookfacebook.com/Brussellovessantementale
• LinkedInlinkedin.com/company/plateforme-bruxelloise-pour-la-sant%C3%A9-mentale

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Plateforme Bruxelloise pour la Santé Mentale