RS. Islam Jemursari Surabaya

What RS. Islam Jemursari Surabaya does

RS. Islam Jemursari Surabaya is a private Islamic-affiliated hospital located in Surabaya, East Java, Indonesia, operated by the foundation Yayasan Rumah Sakit Islam Jemursari Surabaya. The facility delivers comprehensive outpatient and inpatient healthcare services across more than 50 specialist polyclinics and diagnostic units, including Echocardiography, EEG, CT Scan, Treadmill testing, Spirometry, ESWL, and Audiometry. It also offers specialized programs such as a Sunday Clinic for working patients, a Vaccination Drive-thru service, an Executive clinic tier, and a Telemedicine clinic, and serves three payer segments: self-pay patients (Pasien Umum), BPJS Kesehatan participants under Indonesia's national health insurance, and corporate insurance or institutional patients (Pasien Asuransi/Instansi).

The hospital's core technology platform is the proprietary PM Online portal (pm.rsisjs.id), which integrates online registration, queue status tracking, doctor scheduling, quota information, registration status validation, and a FAQ module. This portal is complemented by dedicated RSI Jemursari mobile applications on both Google Play Store (Android) and Apple App Store (iOS). Patient communication and payment confirmation are supported via dedicated WhatsApp numbers, and the hospital accepts direct bank transfers to a designated BNI account for self-pay patients.

The business model is service-based, generating revenue from direct fee-for-service charges to general patients, BPJS reimbursements for nationally insured patients, and contracted billing with corporate and private insurers. Online registration operates on an H-1 (one day advance) basis between 07:00 and 20:00 WIB, and the foundation-based ownership structure means there is no disclosed external equity, venture, or private capital investment in the entity.

Name

RS. Islam Jemursari Surabaya

Legal name

Yayasan Rumah Sakit Islam Jemursari Surabaya

Website

https://pm.rsisjs.id

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

RS. Islam Jemursari Surabaya is a private Islamic-affiliated hospital in Surabaya, Indonesia, operating under a foundation. It serves general, BPJS, and insured patients across 50+ specialist polyclinics, supported by a proprietary online patient management portal and mobile applications.

Ownership category

akta.pro rank

Headquarters

HQ city

Surabaya

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Healthcare Services Revenue: Revenue generated from providing healthcare services to general patients (pasien umum) who pay out-of-pocket, patients covered by BPJS Kesehatan national health insurance, and patients with corporate insurance or company insurance plans (asuransi/instansi)

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

RS. Islam Jemursari Surabaya is a private Islamic-affiliated general hospital that provides comprehensive outpatient specialist consultations across more than 50 polyclinics, diagnostic examinations (CT Scan, Echocardiography, Treadmill, EEG, Spirometry, Audiometry, ESWL), Sunday Clinic weekend services, vaccination drive-thru, and supporting units including pharmacy, physiotherapy, hemodialysis, and executive clinics. Patient access is enabled through the Portal PM Online web portal and RSI Jemursari mobile applications supporting H-1 online registration, queue status, doctor schedules, and quota information.

Product overview

RS Islam Jemursari Surabaya operates a unified online patient management platform called Portal PM Online, which provides end-to-end outpatient services. The core platform integrates online registration, doctor scheduling, quota management, queue numbering, and registration status tracking into a cohesive system. Supporting modules include a FAQ system and WhatsApp-based payment notification service. The hospital also offers a dedicated mobile application for Android and iOS devices, providing patients with convenient access to registration services.

Differentiator

Problem solved

Functional benefit

Products and services

• Portal PM Online Online patient registration and queue management portal enabling existing patients (with a medical record number) to register for outpatient services H-1 between 07:00–20:00 WIB, check registration status, view doctor schedules and quotas, and obtain queue numbers at RS Islam Jemursari Surabaya.
• RSI Jemursari Mobile Application Android and iOS mobile application providing online registration services for patients, enabling convenient access to Portal PM Online features including H-1 registration, queue status checking, and doctor schedule viewing from mobile devices.
• Specialist Outpatient Polyclinics Comprehensive outpatient specialist consultation services across more than 50 polyclinics including Obstetrics, Pediatrics, Internal Medicine, Cardiology, Neurology, General Surgery, Orthopedics, ENT, Psychiatry, Dermatology, Nephrology, Pulmonology, Endocrinology, Gastroenterology, Oncology, Plastic Surgery, Neurosurgery, Urology, Dental specialties, Nutrition, Psychology, Medical Rehabilitation, TB Dots, Telemedicine, Behavioral Therapy, and Maternal & Child Health, with separate general and Executive (Eksekutif) service tiers.
• Diagnostic Examination Services In-hospital diagnostic services including Treadmill, Echocardiography (general and executive), EEG (general and executive), CT Scan, Spirometry, Audiometry, ESWL (Extracorporeal Shock Wave Lithotripsy), General Medical Check Up, and One Day Care for OK/VK (operating/delivery), serving patients referred by polyclinics or self-presenting for screening.
• Sunday Clinic Services Extended weekend specialist consultation services on Sundays covering multiple specialties (Obstetrics, Pediatrics, Internal Medicine, Cardiology, Neurology, General Surgery, and others) for patients unable to visit during regular weekday hours.
• Vaccination Drive-Thru Service Drive-thru vaccination service available for children and adults, providing convenient immunization without entering the hospital facility, alongside an international vaccination polyclinic (Poli Vaksinasi Internasional) and VCT (Voluntary Counselling and Testing) services.

Quantifiable outcome

• Online registration available 07:00-20:00 WIB for H-1 scheduling

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Awal Bros Hospital: Indonesian hospital chain operating multi-specialty general hospitals with mixed BPJS and private revenue models. Directly comparable as a polyclinic-heavy outpatient provider serving the same East Java market.
• Mitra Keluarga Karyasehat: Major Indonesian hospital chain with strong presence in East Java including Surabaya. Operates multi-specialty general hospitals with similar payer mix (BPJS, corporate, self-pay) and outpatient polyclinic models, making it a direct competitor on both service breadth and digital channels.
• RSI Sultan Agung Semarang: Islamic foundation hospital in Central Java offering multi-specialty general hospital services. Comparable peer because of the parallel Islamic foundation model, multi-payer revenue mix (BPJS plus private), and broad polyclinic offerings in a regional Indonesian city.
• Hermina Hospitals: Indonesian hospital chain specializing in women and children but expanding into general multi-specialty care. Comparable because it serves BPJS and private patients through polyclinic-driven outpatient models, with growing technology-enabled patient access.
• Bundamedik (Bunda Hospital Group): Indonesian hospital group anchored by women-and-children specialties but expanding general multi-specialty services. Comparable peer competing in Surabaya and East Java for similar outpatient volumes and BPJS/private payer mix.
• Siloam International Hospitals: Indonesia's largest private hospital chain, operating multi-specialty general hospitals across major cities including Surabaya. Directly comparable as a private multi-specialty general hospital serving BPJS, corporate insurance, and self-pay patients through similar polyclinic and diagnostic models.
• Mayapada Hospital: Indonesian private hospital group with general multi-specialty facilities targeting middle-to-upper income patients. Comparable on service breadth, premium positioning, and use of digital platforms for patient access; competes for the same corporate-insured segment in Surabaya.
• Eka Hospital: Indonesian private hospital group focused on premium multi-specialty care with strong diagnostic capabilities. Comparable to RSI on specialist breadth, diagnostic investment (CT, echocardiography, advanced imaging), and digital patient engagement.
• RS Islam Jakarta Cempaka Putih: One of Indonesia's longest-established Islamic foundation hospitals operating a full multi-specialty general hospital. The closest direct peer on religious affiliation, foundation governance structure, and Islamic-aligned service philosophy.

Broad incumbents

• IHH Healthcare Berhad: One of the world's largest hospital operators with presence across Malaysia, Turkey, Singapore, and India through brands including Mount Elizabeth, Acibadem, and Pantai. Comparable as a broad incumbent operating premium multi-specialty hospitals with strong digital patient platforms, representing the international scale benchmark Indonesian chains aspire to.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat2 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/rs.-islam-jemursari-surabaya

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about RS. Islam Jemursari Surabaya