Point to Point Transport Commissioner

What Point to Point Transport Commissioner does

The Point to Point Transport Commissioner is an independent statutory office established under NSW's Point to Point Transport (Taxis and Hire Vehicles) Act 2016 and headquartered in New South Wales, Australia. The Commissioner is the sole regulator of the NSW point-to-point transport industry, with statutory authority to authorise taxi and booking service providers (including rideshare and hire vehicles), issue taxi licences, set and enforce fare orders, manage driver and vehicle eligibility, and conduct enforcement including prosecution and prohibition notices. Operating geographies are confined to NSW, with the Commissioner advising the Minister for Transport and Roads on industry matters.

The Commissioner's technology core is the Industry Portal — a self-service gateway at portal.pointtopoint.nsw.gov.au where providers manage authorisation, pay the Passenger Service Levy, lodge notifiable occurrences and update business information — paired with the Driver Vehicle Dashboard (DVD), which integrates with NSW driver licensing, vehicle registration and criminal history systems to provide ongoing eligibility and safety checks. Supporting channels include a Learning Centre (fact sheets, online short courses, toolkits including the Women's Safety and WAV Safety toolkits, podcasts and webinars), the Industry Contact Centre (131 727) and the Taxi Fare Hotline (1800 500 410). The entity employs approximately 32 staff and operates through an inter-agency partnership stack with Transport for NSW, NSW Police, the State Insurance Regulatory Authority and Service NSW.

Funding is non-commercial: the Commissioner does not charge customers for services and instead receives NSW Government appropriations alongside statutory industry fees, including a $1.20 per-transaction Passenger Service Levy collected from booking service providers (with exemptions for remote NSW providers and small providers under 150 transactions per year). Revenue scale, profitability metrics and funding rounds are not disclosed, consistent with the entity's government-state status and absence of commercial shareholders or external investors.

Name

Point to Point Transport Commissioner

Legal name

Point to Point Transport Commissioner

Website

https://pointtopoint.nsw.gov.au

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

The Point to Point Transport Commissioner is an independent NSW Government statutory regulator that authorises and oversees taxi, hire vehicle and rideshare service providers across New South Wales through its Industry Portal, Driver Vehicle Dashboard, enforcement powers and industry education programs.

Ownership category

akta.pro rank

Product category

Transport Regulation

SIC

Transportation Services (4700)

akta.pro primary industry

Transportation Regulators (Aviation, Maritime, Rail, Road) (BPAIAOAL)

Keywords

• Transport regulation
• Passenger service authorisation
• Taxi and hire vehicle licensing
• Passenger service levy
• Point to point transport compliance

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Pricing tiers

Distribution channels4 records

Marketing channels8 records

Core offering

The Point to Point Transport Commissioner is the independent NSW statutory regulator for the point to point transport industry, authorising taxi and booking service providers, issuing taxi licences, setting safety standards, collecting the Passenger Service Levy, and enforcing compliance through prohibition notices and prosecutions. It operates the Industry Portal and Driver Vehicle Dashboard as the digital gateway for service providers to manage authorisation, levy payments, driver/vehicle eligibility checks, and notifiable occurrences.

Product overview

The Point to Point Transport Commissioner operates a unified regulatory platform for the NSW point to point transport industry, consisting primarily of the Industry Portal (the core gateway for service provider authorisation and compliance management) complemented by the Driver Vehicle Dashboard for driver/vehicle checks. Supporting services include the Taxi Fare Hotline for passenger complaints, the Learning Centre with online courses and toolkits (including Women's Safety and WAV Safety toolkits), and the Compliance Weekly Wrap newsletter. The Fixed Fare Trial for Sydney Airport taxis represents a specific service initiative. The Commissioner does not offer a commercial SaaS product in the traditional sense but rather regulatory services, compliance tools, and educational resources for taxis, hire vehicles, and rideshare operators in NSW.

Differentiator

Problem solved

Functional benefit

Products and services

• Industry Portal Primary digital gateway for taxi service and booking service providers to manage authorisation, meet legal obligations, update business information, pay the Passenger Service Levy, and lodge notifiable occurrences. Used as the central compliance interface for the NSW point to point industry.
• Driver Vehicle Dashboard (DVD) Internal-eligibility tool accessed via the Industry Portal that lets service providers run ongoing checks on driver eligibility, vehicle registration status, and vehicle safety checks for their fleets. Provides current information from NSW on driver and vehicle standing.
• Taxi Fare Hotline Dedicated hotline (1800 500 410) for passengers to report taxi fare issues including fare refusals, not using meters, and overcharging. Used by NSW passengers to escalate fare-related complaints against taxi drivers.
• Learning Centre Educational resource hub providing fact sheets, user guides, online short courses, driver workshops, toolkits, checklists, videos, podcasts, webinars, FAQs, and a glossary for NSW point to point transport industry participants.
• Women's Safety Education Toolkit Educational resources to help NSW service providers educate drivers about offensive behaviour towards women and guidelines for handling women's safety complaints in point to point transport.
• Women's Safety Videos for Drivers Animated videos promoting respectful and safe behaviour towards women in point to point transport, developed using best-practice behavioural change principles for NSW drivers.
• WAV Safety Toolkit Educational resources for NSW service providers, affiliates and drivers on safety obligations when providing wheelchair accessible vehicle services, including video introduction, fact sheets, driver checklist, and poster.
• Safety Management System Guidance Framework and guidance for NSW taxi and booking service providers to identify, record and manage safety risks through a documented Safety Management System, supporting compliance with statutory safety duties.
• Online Short Courses Digital learning modules required for NSW authorisation applicants covering industry obligations and safety requirements for point to point transport.
• Fixed Fare Trial 18-month trial commencing 3 November 2025 setting fixed taxi fares ($60 standard, $80 maxi-taxi) from Sydney Airport taxi ranks to Sydney CBD, replacing metered fares for that route during the trial period.

Quantifiable outcome

• 14,426 calls referred to service providers by Taxi Fare Hotline with 14,119 (97.9%) complaints resolved

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• Transport for NSWcoreStrategic or Co-development PartnerCollaborates on regulatory framework, fare orders, security camera specifications, vehicle tracking standards, and duress alarm specifications. The Commissioner advises the Minister for Transport and Roads on passenger service and booking service matters.
• State Insurance Regulatory AuthoritycoreStrategic or Co-development PartnerWorks in partnership to ensure the safety of passengers, drivers, and all involved in the point to point transport industry.
• NSW PolicecoreStrategic or Co-development PartnerCollaborates on enforcement and safety matters within the point to point transport industry.
• Service NSWcoreStrategic or Co-development PartnerManages PT Code issuance for commercial passenger vehicle drivers and taxi plate transactions. Issues driver licences and vehicle registrations related to point to point transport.

Scale indicators2 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Department of Transport and Main Roads (Queensland): Queensland TMR regulates taxis, limousines, and booking platforms through the Transport Operations (Passenger Transport) Act — another Australian state-level peer performing comparable point-to-point transport licensing and compliance.
• Toronto Municipal Licensing and Standards: Toronto's MLS division licenses taxis and ride-hailing drivers and vehicles under municipal by-laws — comparable city-level point-to-point transport regulator in another major metropolitan market.
• Singapore Land Transport Authority: Singapore LTA regulates point-to-point transport including taxis and private hire cars, with active enforcement of driver eligibility, vehicle standards, and service quality — comparable in regulatory depth and digital enforcement approach.
• Transport for London: TfL regulates London's black cabs and private hire vehicles through licensing, safety standards, and compliance enforcement — directly comparable in mandate and scope to the Point to Point Transport Commissioner for NSW.
• New York City Taxi and Limousine Commission: NYC TLC licenses medallion taxis and for-hire vehicles, sets fares, and enforces driver and vehicle safety standards — the closest North American analogue to the NSW point-to-point transport regulator.
• National Transport Authority (Ireland): Ireland's NTA licenses small public service vehicles (taxis, hackneys, limousines) and sets national standards for drivers and vehicles — comparable in role as a national-level point-to-point transport licensing authority.
• California Public Utilities Commission (Transportation Division): CPUC regulates Transportation Network Companies (Uber, Lyft) and charter-party carriers in California — comparable regulatory function for ride-hailing and hired transport operators, though operating under a different legal framework.
• Department of Transport and Planning (Victoria): Victoria's DTP administers commercial passenger vehicle regulation including taxis and rideshare under the Commercial Passenger Vehicle Industry Act 2017 — the direct Australian interstate peer for point-to-point transport regulation.

Others

• Service NSW: Service NSW is the partnering NSW government agency that issues PT Codes, manages taxi plate transactions, and processes driver licences — an ecosystem enabler whose platforms are integrated with the Commissioner's regulatory workflow.

Broad incumbents

• Transport for NSW: TfNSW is the broader state transport authority that advises the Minister on passenger services and collaborates with the Commissioner on regulatory frameworks, fare orders, and vehicle standards — overlapping mandate but portfolio-wide scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/playlist?list=PLL4evDjFo88ssL0_Myw5ppeIZOlG6Miuw
• Facebookfacebook.com/nswpointtopointcommissioner
• LinkedInlinkedin.com/company/point-to-point-transport-commissioner

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Point to Point Transport Commissioner