Polizei Wien

What Polizei Wien does

Polizei Wien is the operating brand of the Landespolizeidirektion Wien (Vienna State Police Directorate), the statutory state-level police authority for the federal state of Vienna, Austria. It operates under the Bundesministerium für Inneres (Federal Ministry of the Interior) and serves as one of nine Landespolizeidirektionen covering Austria's federal states. The agency delivers 24/7 emergency response via the police emergency number 133 and the European emergency number 112, alongside criminal investigation, traffic safety, border control at Vienna International Airport, and public order functions. Its primary constituents are Vienna residents, with secondary service to tourists, visitors, and Vienna-based businesses requiring regulatory, security, or administrative police interactions.

The organization runs a portfolio of internal operational IT systems — EDIS (Aktenverwaltung/records management), ELKOS (Einsatzleit- und Kommunikationssystem/operations and communications), EPS-WEB (incident logging), PAD (report data management), ETV (electronic appointment scheduling), and AVES (audiovisual interview system) — alongside EU-level systems including the Entry/Exit System (EES) for border control. Citizen-facing digital services include the Online-Diebstahlsanzeige (online theft reporting), Online-Terminvereinbarung (appointment scheduling), and Elektronische Verpflichtungserklärung (EVE) for immigration processing. Accessibility services for deaf and hearing-impaired citizens are delivered via the DEC112 app and SMS hotline 0800 133 133. Distribution is through a network of physical police stations across Vienna, anchored by the headquarters at Schottenring 7-9, 1010 Wien, plus the emergency call system, the official website (polizei.gv.at/wien), and social media channels on Twitter, Facebook, Instagram, and YouTube.

Polizei Wien operates as a non-commercial government entity. All services are provided free of charge to the public, and the agency does not generate independent revenue — it is funded entirely through the Austrian federal budget under the BMI's oversight. The website is compliant with WCAG 2.1 Level AA and EN 301 549 V2.1.2 per a declaration dated 15 June 2023. There are no funding rounds, subsidiaries, M&A activity, patents, or commercial partnerships beyond inter-agency coordination with other Austrian emergency services (Feuerwehr, Rettung, Bergrettung) and technology integration with the DEC112 app.

Name

Polizei Wien

Legal name

Landespolizeidirektion Wien

Website

https://polizei.gv.at

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Polizei Wien (Landespolizeidirektion Wien) is the statutory state police authority for Vienna, Austria, operating under the Federal Ministry of the Interior. It provides 24/7 emergency response, criminal investigation, border control, and citizen-facing administrative services including online crime reporting and electronic appointment scheduling.

Ownership category

akta.pro rank

Headquarters

HQ city

Wien

HQ country

Austria

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels4 records

Marketing channels7 records

Core offering

Polizei Wien (Landespolizeidirektion Wien) provides state-level law enforcement and public safety services to the federal state of Vienna. Its core offerings are 24/7 emergency response via police emergency number 133 and European emergency 112, criminal investigation, crime prevention, traffic safety, border control at Vienna International Airport, public order maintenance, and administrative citizen services such as passport issuance, driver's license services, and criminal record certificates. The agency also delivers digital citizen services including online theft reporting, electronic appointment scheduling, and accessibility-adapted emergency contact channels for deaf and hearing-impaired persons.

Product overview

Polizei Wien operates as a government law enforcement agency offering a portfolio of citizen-facing digital services and internal police operational systems through its official website. The core digital platform (Polizei Wien Website) serves as the primary interface for public interaction. Key citizen services include the Online-Diebstahlsanzeige for digital crime reporting and the Online-Terminvereinbarung for scheduling administrative appointments. The organization also operates specialized systems including the Entry/Exit-System (EES) for border control, Elektronische Verpflichtungserklärung (EVE) for immigration processing, and DEC112 for accessibility in emergency communications. Internal operational systems support video surveillance, traffic monitoring, case management, and administrative functions across Vienna's police operations.

Differentiator

Problem solved

Functional benefit

Segments3 records

Ideal customer profiles3 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core, flagship and minor.

• DEC112coreTechnology or IntegrationDEC112 is an emergency app for deaf and hearing-impaired persons that integrates with police emergency services 112 and 133, enabling text-based emergency communication with police.
• Bundesministerium für Inneres (BMI)flagshipOthersThe Federal Ministry of the Interior is the parent ministry overseeing all nine Landespolizeidirektionen including Polizei Wien. It provides administrative oversight, policy direction, and shared services including IT infrastructure.
• Twitter (X)minorOthersSocial media platform used by Polizei Wien for public communications, press releases, and emergency alerts. Data processing governed by Twitter's privacy policy.
• FacebookminorOthersFacebook fan page (WienerPolizei.at) used for public engagement and community communication. Facebook Insights provides anonymized analytics.
• Other Austrian Emergency ServicescoreStrategic or Co-development PartnerCoordination with Feuerwehr (fire department, emergency 122), Rettung (ambulance, emergency 144), Bergrettung (mountain rescue, emergency 140), and other emergency services for integrated emergency response.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Customer concentration

• Xtwitter.com/LPDWien
• Facebookfacebook.com/polizeivorarlberg
• LinkedInlinkedin.com/company/polizei-wien

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Polizei Wien