Prime Resolution
Prime Resolution is a UK-based, privately held mediation services firm delivering family, SEND, and workplace mediation plus accredited training across Shropshire and the West Midlands, serving separating couples, families in EHCP disputes, employers, and mediation trainees.
- Company typePrivate
- Founded2016
- HeadquartersShifnal, United Kingdom
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Prime Resolution does
Prime Resolution Ltd is a privately held, England-based mediation services firm operating from offices in Shifnal (headquarters), Telford, Birmingham, and Shrewsbury, serving clients across Shropshire and the wider West Midlands. The business delivers three core service lines: (i) Family Mediation helping divorcing or separating couples reach agreements on parenting arrangements and finances, (ii) SEND Mediation resolving disputes between parents and Local Authorities over Education Health and Care Plans for children and young people aged 0-25 (operated under the Prime SEND sub-brand), and (iii) Workplace Mediation plus training and consultancy for organisations managing interpersonal conflict. The firm also runs a 5-day Foundation Mediation Training Course accredited by the College of Mediators.
The underlying technology stack is light and human-driven: services are delivered through physical offices and online/telephone consultations, supported by a content-led website, an online booking system (Tidycal), and direct phone/email intake. There is no proprietary software product, app, or AI capability disclosed; the company's intellectual and operational capital is centred on its accredited mediators (notably Director and Mediator Marilyn Webster, with 25+ years of experience and specialisation in high-conflict family cases).
Revenue is generated primarily through per-hour and per-session unit pricing for private family mediation (approximately £100/hr per party or £150/session per party), supplemented by Legal Aid Agency contract work for eligible clients (free at point of use, paid via government contract), hourly and daily rates for workplace mediation, and fees for the foundation training course. Distribution is direct-to-consumer and direct-to-organisation via referrals (including court-referred family mediations under mandatory MIAM rules), free initial telephone assessments, website enquiry forms, and Social Enterprise-aligned brand positioning. Funder/accreditor relationships with the Family Mediation Council, Legal Aid Agency, and College of Mediators act as both regulatory and demand-side moats.
Prime Resolution firmographics
Firmographics- Name
- Prime Resolution
- Legal name
- Prime Resolution Ltd
- Website
- https://prime-resolution.co.uk
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Prime Resolution is a UK-based, privately held mediation services firm delivering family, SEND, and workplace mediation plus accredited training across Shropshire and the West Midlands, serving separating couples, families in EHCP disputes, employers, and mediation trainees.
- Ownership category
- akta.pro rank
Where Prime Resolution is headquartered
LocationHeadquarters
- HQ city
- Shifnal
- HQ country
- United Kingdom
- HQ region
- Europe
Offices4 records
Markets served
Prime Resolution business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Private Family Mediation: Fee-for-service model charging per hour and per session for private mediation clients. Fees are £100 per hour each party, normally fixed at £150 per session. Additional charges may apply for document preparation and second mediator attendance.
- Legal Aid Funded Mediation: Prime Resolution is contracted by the Legal Aid Agency to provide family mediation services. Clients who are financially eligible receive mediation free of charge subject to a financial assessment.
- Workplace Mediation Services: Hourly or daily rate pricing for workplace mediation services, with quotation provided following free initial telephone assessment. Includes conflict resolution training and consultancy services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Per Hour Rate |
| Unit Pricing | Pay-as-you-go | Per Session Rate |
| Unit Pricing | Pay-as-you-go | Initial MIAM (Mediation Information and Assessment Meeting) |
| Unit Pricing | Pay-as-you-go | Joint Mediation Meeting |
| Unit Pricing | One time/ perpetual license | Document Preparation Fee |
| Unit Pricing | Pay-as-you-go | Second Mediator Rate |
| Unit Pricing | Pay-as-you-go | Workplace Mediation |
| Subscription | Monthly | Legal Aid Funded Mediation |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Prime Resolution product offering
Product offeringCore offering
Prime Resolution provides professional mediation services across three areas: Family Mediation (helping separating/divorcing couples agree parenting arrangements, child custody and financial settlements), SEND Mediation (resolving disputes between parents and Local Authorities over Education Health and Care Plans for children/young people aged 0–25), and Workplace Mediation (helping organisations manage individual disputes and develop conflict management strategies). It also delivers a College of Mediators-accredited Foundation Mediation Training Course. Services are delivered in person across four West Midlands offices and online.
Product overview
Prime Resolution is a mediation services company offering three interconnected core services: Family Mediation for couples navigating divorce and separation, SEND Mediation for disputes about Special Educational Needs and Disabilities, and Workplace Mediation for organisational conflict resolution. The company also provides a Foundation Mediation Training Course. Services are delivered across multiple UK locations (Shifnal, Telford, Birmingham, Shrewsbury) with appointments available in-person and online. Prime Resolution is contracted by the Legal Aid Agency for publicly funded family mediation.
Differentiator
Problem solved
Functional benefit
Products and services
- Family Mediation Mediation service for couples dealing with divorce or relationship breakdown, helping them agree parenting arrangements, child custody, and financial settlements including property and pensions. Faster, cheaper and more flexible than going to court, with the option of Legal Aid funding for eligible clients.
- SEND Mediation Mediation service resolving disputes between parents/carers/young people and Local Authorities regarding Education Health and Care Plans for children and young people aged 0–25 years, including refusals to assess or issue a plan.
- Workplace Mediation Mediation service for organisations needing help managing individual workplace disputes or developing an effective conflict management strategy, including delivery of mediators with specialist experience and conflict resolution training/consultancy.
- Foundation Mediation Training Course A 5-day in-person training course accredited by the College of Mediators for individuals developing skills in conflict resolution, covering communication theories, mediation skills, and practical sessions.
Quantifiable outcome
- Mediation typically takes 4-6 months when parties cooperate
- +1 more outcomes
Companies that use Prime Resolution
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles4 records
Prime Resolution technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Prime Resolution partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Legal Aid AgencycorePrime Resolution is contracted by the Legal Aid Agency to provide family mediation services. This enables them to offer publicly funded (free) mediation to financially eligible clients, expanding access to their services.
- Family Mediation Council (FMC)corePrime Resolution mediators are FMC Accredited (FMCA) enabling them to provide the full range of family mediation services including those funded by Legal Aid. They operate in accordance with FMC code of practice.
- College of MediatorscoreFoundation mediation training course accredited by College of Mediators. Mediators trained and accredited by College of Mediators for workplace mediation. Upon successful completion, trainees can register as Trained Mediator with College of Mediators.
- World Mediators Alliance on Climate Change (WoMACC)minorPrime Resolution is signatory to WoMACC Green Pledge, committing to minimise environmental impact of each mediation including avoiding unnecessary travel and using electronic technology wherever possible.
- Social Enterprise UKminorPrime Resolution aligns with principles of Social Enterprise UK, recognising importance of businesses with clear social purpose. They prioritise service over profit and reinvest to improve access to mediation.
Scale indicators1 record
Recent moves7 records
Expansion highlights6 records
Prime Resolution competitors and assessment
Company assessmentDirect peers
- National Family Mediation: National network of family mediators across England and Wales offering family mediation services directly comparable to Prime Resolution's core family offering, including Legal Aid funded work and MIAMs.
- Touchstone Mediation: Independent UK family and workplace mediation practice offering comparable services including Legal Aid funded family mediation, MIAMs and workplace conflict resolution in direct competition with Prime Resolution.
- SENMediators: Specialist SEND mediation provider for disputes between parents and Local Authorities over Education Health and Care Plans, directly competing with Prime Resolution's Prime SEND sub-brand.
Broad incumbents
- ADR Group: Established UK alternative dispute resolution provider offering mediation across family, workplace and civil disputes; overlaps with Prime Resolution's three service lines at greater scale and national reach.
- Relate: The UK's largest relationship support charity offering counselling, family mediation, sex therapy and children's services across a national centre network; overlaps directly with Prime Resolution's family mediation use case but at much greater scale.
- Acas: Statutory body providing independent workplace mediation, training and dispute resolution advice to UK employers; directly comparable to Prime Resolution's workplace mediation and training services.
Others
- Resolution: UK membership organisation of family lawyers and mediators committed to non-confrontational resolution of family disputes; comparable as a referral network and professional ecosystem that Prime Resolution's mediators and clients interact with.
- Family Mediation Council: UK regulatory body that accredits family mediators and sets the Code of Practice that Prime Resolution operates under; comparable as the accreditation framework and member ecosystem governing both firms.
- College of Mediators: UK professional body for mediators that accredits Prime Resolution's training course and workplace mediators; comparable as the training and accreditation counterpart in the same mediation market.
Regional players
- Family Lives: UK charity providing family support, parenting advice and mediation-related services; comparable in addressing family breakdown outcomes though with a broader social support remit than Prime Resolution.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Prime Resolution social profiles
Digital presencePrime Resolution financial estimates
Financial estimateRevenue estimate
Valuation estimate
Prime Resolution leadership team
Management profileNumber of profiles
Profiles4 records
Prime Resolution funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Prime Resolution M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Prime Resolution
What does Prime Resolution do?
Prime Resolution provides professional mediation services across three areas: Family Mediation (helping separating/divorcing couples agree parenting arrangements, child custody and financial settlements), SEND Mediation (resolving disputes between parents and Local Authorities over Education Health and Care Plans for children/young people aged 0–25), and Workplace Mediation (helping organisations manage individual disputes and develop conflict management strategies). It also delivers a College of Mediators-accredited Foundation Mediation Training Course. Services are delivered in person across four West Midlands offices and online.
Is Prime Resolution a public or private company?
Prime Resolution is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Prime Resolution founded?
Prime Resolution was founded in 2016. It employs 11 to 50 people.
Where is Prime Resolution based?
Prime Resolution is headquartered in Shifnal, United Kingdom, in the Europe region.
How does Prime Resolution make money?
Three revenue lines are on record. Private Family Mediation is the primary driver. The others are legal Aid Funded Mediation and workplace Mediation Services.
Who are Prime Resolution's main competitors?
Direct peers on record are National Family Mediation, Touchstone Mediation and SENMediators. Broad incumbents are ADR Group, Relate and Acas. Others are Resolution, Family Mediation Council and College of Mediators. Family Lives is listed as a regional player.
Does Prime Resolution have an API?
No public API is recorded for Prime Resolution.