ProIDS

What ProIDS does

ProIDS Sp. z o.o. is a Warsaw-based B2B professional services company and systems integrator focused on the telecommunications sector. Founded in 2015 as a spin-off from a large multinational IT corporation, the firm inherited deep telco domain expertise, established customer relationships, and a specialized technical team, positioning itself as a niche systems integrator for Tier 1 Telco service providers across Europe. Its service portfolio spans software development, testing and QA, systems integration, consulting and audits, 24x7 managed support, software quality validation, database migration, and cloud/virtualization services, all delivered to carrier-grade standards. ProIDS operates across at least six European countries (Switzerland, Norway, Greece, Poland, Czech Republic, and the UK).

The company's technology stack is anchored in the JAIN-SLEE telecommunications platform, complemented by open-source infrastructure (MySQL, AWS, OpenStack, Heroku, Docker, VMware) and proprietary frameworks: a Test Automation Framework (TAF) that compresses system verification cycles from weekly manual work to hours, a Platform Monitoring Framework (PMF) for real-time traffic and capacity monitoring, and a Software Quality Validation (SQV) service enforcing SLA-grade quality across multi-vendor integrations. Its product portfolio includes four lines: Call Center solutions (Next Generation WebIVR and Click-to-Call), IoT (Domokom suite HomeByNet for smart-home integration), Telco services (VPN, VPABX, Number Translation, FreePhone, Premium Rate, HomeZone, Voice SMS, Anti-tromboning, ARP, Optimal Call Routing for SS7/IMS networks), and Telco Cloud (cloud migration, private cloud, virtualization testlabs). ProIDS is also the most active open-source contributor for Telestax RestComm in Poland, contributing to JSLEE and jS7S projects.

ProIDS generates revenue through professional services engagements and managed services contracts on a project or retainer basis. Pricing is not publicly disclosed; the company offers Bronze, Silver, and Gold support tiers with 8x5 or 24x7 coverage under multi-year contracts. The go-to-market is enterprise field sales with direct engagement of Tier 1 telecom operators, supported by content marketing (company blog, RSS, Facebook) and industry events (TADSummit, TADHack). The company was featured by Forbes in 2016 as a leading systems integrator in Eastern Europe, and operates as a privately held Polish limited liability company (Sp. z o.o.) with no disclosed external funding.

Name

ProIDS

Legal name

ProIDS Sp. z o.o.

Website

https://pro-ids.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

ProIDS is a Warsaw-based B2B systems integrator serving Tier 1 European telecom operators with JAIN-SLEE-based IN/VAS/IMS solutions, proprietary testing frameworks, cloud migration, and 24x7 managed support. Founded in 2015 as a multinational IT spin-off, it operates across six European countries.

Ownership category

akta.pro rank

Product category

Telecommunications Systems Integration Services

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Platform Engineering & Internal Developer Platforms (IDP) (BPAEAKAC)

Keywords

• Telecom systems integration
• Telco cloud migration
• Telecommunications professional services
• JAIN-SLEE development
• Telco support services

Headquarters

HQ city

Warsaw

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services: Software development, testing and QA, systems integration, consulting and audits, support services provided to enterprise telco customers on project or retainer basis.
2. Managed Services: Ongoing 24x7 support organization providing Telco-grade SLA for crucial systems, including end-to-end support of complex solutions from different parties.
3. Cloud and Virtualization Services: Migration of existing and legacy systems to cloud, both production and test environments, along with private cloud building and ongoing support.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

ProIDS is a B2B telecommunications systems integrator that delivers end-to-end professional services and products for Tier 1 Telco service providers across Europe. Its portfolio spans systems integration, software development, testing/QA, consulting, 24x7 managed support, cloud and virtualization migration, and database migration, alongside a product suite covering Call Center (WebIVR, Click-to-Call), IoT (Domokom HomeByNet), core Telco IN services for SS7/IMS networks, and Telco Cloud solutions. Core delivery relies on the JAIN-SLEE platform and proprietary testing/monitoring frameworks (TAF, PMF).

Product overview

ProIDS is a telecommunications-focused systems integrator offering a portfolio of products across four main areas: Call Center (Next Generation WebIVR and Click-to-Call for web-based customer communication), IoT (Domokom suite HomeByNet for smart home integration), Telco (core IN services including VPN, VPABX, Number Translation, FreePhone, Premium Rate, HomeZone, Voice SMS, Anti-tromboning, ARP Solution, and Optimal Call Routing for SS7 and IMS networks), and Telco Cloud (cloud migration and virtualization services for telecommunications). The company also provides associated professional services including software development, testing and QA, systems integration, consulting and audits, support, software quality validation, database migration, and cloud and virtualization services.

Differentiator

Problem solved

Functional benefit

Products and services

• Next Generation WebIVR Web-based communication channel enabling customers to visually navigate conversation topics in a browser and connect directly to call center agents with pre-selected topics and seamless authentication. Designed for call center operators.
• Click-to-Call Web-based solution allowing website visitors to make free calls directly to a company. Targeted at small and medium businesses without call center infrastructure.
• Domokom suite HomeByNet Internet of Things universal platform interconnecting existing Home-IoT systems from different vendors into one unified system with a single user interface and subscription. Targeted at smart home integrators and operators.
• Telco IN Services (VPN, VPABX, Number Translation, FreePhone, Premium Rate, HomeZone, Voice SMS, Anti-tromboning, ARP Solution, Optimal Call Routing) Core Intelligent Network services for SS7 networks (interacting via CAP/INAP/MAP) and SIP-based IMS networks, operating on the JAIN-SLEE platform with broad customization capabilities. Targeted at Tier 1 Telco operators.
• Telco Cloud Solution Cloud architecture migration services for telecommunications, including Intelligent Network system porting, private cloud setup, and flexible testlab management using virtualization technologies (AWS, OpenStack, Docker, VMware).
• Software Development Services Java, mobile and web technologies expertise delivering modern, interactive, responsive software products with holistic requirements methodology and proven QA processes. Targeted at Telco and enterprise customers needing high-performance real-time software.
• Testing and Quality Assurance Services (with TAF / PMF) Automated testing services backed by the proprietary Test Automation Framework (TAF) and Platform Monitoring Framework (PMF), enabling system verification within hours rather than weekly manual cycles, with real-time traffic, hardware, and capacity statistics.
• Systems Integration Services Comprehensive integration of NGIN, VAS, and IMS systems from multiple vendors, including complex IP network configuration and end-to-end Telco system optimization, leveraging SIP, Diameter and SS7 signaling expertise.
• Consulting and Audits Services Solution audits, technology assessments, and architecture consulting in Intelligent Networks, Next Generation IN, Convergent Applications, VAS solutions, SDP, IMS, and service brokers.
• 24x7 Managed Support Services Telco-grade SLA support organization for Tier 1 Telco service providers, including end-to-end support of complex multi-vendor solutions and single point of contact, with strong coverage of legacy and end-of-support systems. Available in 8x5 and 24x7 variants.
• Software Quality Validation (SQV) Service Process ensuring telco solutions meet agreed quality standards based on defined KPIs, validating SW design, architecture, capacity, performance, and consistency with existing solutions and databases, enabling consistent quality across multiple software vendors.
• Database Migration Services Migration of real-time telco-grade solution databases from costly proprietary platforms (e.g., Oracle) to open-source MySQL, including optimization and performance/capacity certification reports.
• Cloud and Virtualization Services Migration of existing and legacy Telco systems to cloud (production and test environments), private cloud building, and ongoing cloud support across AWS, OpenStack, Docker, and VMware platforms.

Quantifiable outcome

• System verification time reduced from weekly manual work to hours through automated testing
• +1 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core and minor.

• Telestax (RestComm)coreTechnology or Integration · 26 April 2016ProIDS is the most active open source contributor for RestComm in Poland, making significant contributions to JSLEE and jS7S projects. Their team has developed several contributions to the RestComm ecosystem.
• UnifonicminorStrategic or Co-development PartnerProIDS had a visit from Unifonic representatives in Warsaw in November 2016, indicating a working relationship or partnership.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Tech Mahindra: Global IT services provider with a dedicated telecom vertical serving Tier 1 operators on digital transformation and network services. Comparable as a large SI with telecom-specialized delivery capabilities.
• Capgemini: Large global systems integrator with a dedicated telecom practice serving major European operators. Comparable as a broad SI offering systems integration, cloud migration, and managed services to telcos.
• Nokia: Major telecom infrastructure vendor with a global services organization for network and IT integration. Comparable as a broad incumbent in telco with overlapping systems integration and managed services capabilities.
• Ericsson: Global telecom equipment and services giant with an extensive professional services arm serving Tier 1 operators. Comparable as a broad incumbent offering overlapping telco integration, support, and managed services.
• TCS (Tata Consultancy Services): Global IT services firm with one of the largest telecom industry practices, serving Tier 1 operators on BSS/OSS and cloud transformation. Comparable due to enterprise IT services depth and shared telco customer base.

Direct peers

• Openet: Telecom software specialist providing BSS, policy, charging, and analytics to Tier 1 operators. Comparable as a specialized vendor serving the same telecom customer base with carrier-grade software solutions.
• Comarch: Poland-headquartered telecom software and IT services company serving Tier 1 operators globally with BSS, OSS, and integration solutions. Directly comparable to ProIDS in geography, vertical focus, and B2B services model.
• Netcracker Technology: Telecom BSS/OSS specialist serving Tier 1 operators worldwide with digital transformation software. Comparable as a telecom-vertical software and services specialist targeting the same customer profile as ProIDS.
• Mavenir: Cloud-native network software provider for telecoms, focused on 4G/5G transformation. Comparable as a telecom-specialist providing software and integration services to operators pursuing network modernization.

Regional players

• TietoEVRY: Nordic-headquartered IT services firm with strong telecom practice serving Scandinavian and Baltic operators. Comparable as a regional systems integrator specializing in telecom IT services across Northern Europe.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Pro-IDS-543300009158055
• LinkedInlinkedin.com/company/proids

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ProIDS