Missouri Public Service Commission

What Missouri Public Service Commission does

The Missouri Public Service Commission (MoPSC) is a state government regulatory agency headquartered at 200 Madison Street in Jefferson City, Missouri, established under Missouri state law to regulate investor-owned utilities operating within the state. It oversees electric utilities (Ameren Missouri, Evergy Missouri Metro, Evergy Missouri West, Liberty), natural gas (Spire Missouri Inc.), water/sewer utilities (Missouri-American Water Company), regulated telecommunications providers (ILECs, CLECs, IXCs, registered IVoIP companies), steam utilities, and the manufactured housing industry. The agency is led by a five-member Commission — currently Chair Kayla Hahn and Commissioners Maida J. Coleman, Glen Kolkmeyer, and John P. Mitchell — and operates with approximately 166 employees.

Its core technology platform is the Electronic Filing and Information System (EFIS), a 24/7 web-based portal supporting docket management, e-filing, tariff filing and search, public comment submission, hearing scheduling, and case status tracking. The platform is complemented by specialized systems for consumer complaints, annual report submissions (Electric/Steam-Heat, Gas, Water-Sewer, Telecommunications/IVoIP categories), public calendars, and an archived video repository of hearings and agenda meetings. The Commission's website is committed to WCAG 2.2 AA accessibility compliance.

The agency's funding model is non-commercial: it is financed through annual regulatory assessments on certificated utilities and registered IVoIP companies based on gross intrastate operating revenue (per Section 386.370 RSMo), supplemented by filing fees for rate cases, CCN applications, and tariff filings, as well as state appropriations. It is not a customer-facing commercial entity and reports to the Governor of Missouri (currently Mike Kehoe). Its value proposition is independent, impartial oversight ensuring safe, reliable, and reasonably priced utility services while allowing utilities a fair return on investment, executed through rate cases, CCN proceedings, tariff approvals, consumer complaint resolution, and rulemaking.

Name

Missouri Public Service Commission

Legal name

Missouri Public Service Commission

Website

https://psc.mo.gov

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Public Utility Regulation

NAICS

Regulation and Administration of Communications, Electric, Gas, and Other Utilities (926130)

SIC

Electric, Gas & Sanitary Services (4900), Natural Gas Distribution (4924), Electric Services (4911)

akta.pro primary industry

Energy, Utilities & Natural Resources Regulators (BPAIAOAJ)

akta.pro secondary industries

FERC/PHMSA/State Commission Rule Compliance (Cross-Regulatory) (EUAJAIAH), Rate Design, Tariff Administration & Regulatory Billing Compliance (EUANAIAF), Cost of Service Studies & Revenue Requirement Modeling (EUAJAIAD), Consumer Protection & Product Safety Regulators (BPAIAOAE)

Keywords

• Utility regulation
• Public service commission
• Regulatory oversight
• Rate case proceedings
• E-filing system

Headquarters

HQ city

Jefferson City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Regulatory Assessments: The PSC collects annual assessment fees from certificated utility companies and registered IVoIP companies based on their gross intrastate operating revenue, as required under Section 386.370 RSMo. Utilities also pay filing fees for various case types including rate cases, CCN applications, and tariff filings.

Distribution channels3 records

Marketing channels7 records

Core offering

The Missouri Public Service Commission regulates investor-owned utilities operating in Missouri — including electric, natural gas, water, sewer, steam, telecommunications, and manufactured housing industries. It delivers regulatory services through the EFIS (Electronic Filing and Information System) online platform for case management, tariff filings, public comments, and consumer complaints, alongside consumer assistance hotlines and public hearings. The agency sets utility rates, issues certificates of convenience and necessity, enforces safety and service quality standards, and resolves consumer disputes.

Product overview

Missouri Public Service Commission operates a regulatory technology platform consisting of EFIS (Electronic Filing/Information System) as the core e-filing and case management platform, supplemented by specialized systems for tariff search, consumer complaints, public comments, and regulatory reporting (annual reports, statement of revenue). The Commission regulates electric, gas, water/sewer, telecommunications, and manufactured housing utilities, providing public access to dockets, calendars, hearings, and archived video proceedings through its web-based systems.

Differentiator

Problem solved

Functional benefit

Products and services

• EFIS (Electronic Filing and Information System) Primary e-filing platform for case management, tariff filings, public comments, and regulatory submissions, providing company search, agenda/meeting management, docket filings, and compliance reporting capabilities for Missouri utilities and the public.
• Tariff Search System Online search system for accessing utility tariff filings, including gas, manufactured housing, sewer, steam/heat, telephone, video, water, and other regulated utility tariffs in Missouri.
• Consumer Complaint and Inquiry System Online form system and dedicated Utility Consumer Hotline (1-800-392-4211) for Missouri residential and business consumers to submit complaints and inquiries regarding regulated utility services.
• Public Comment System Online system allowing members of the public to submit comments on regulatory proceedings and cases before the Missouri PSC.
• Annual Report Forms (Electric/Steam-Heat, Gas, Water-Sewer, Telecommunications/IVoIP) Excel and PDF forms for regulated Missouri utilities to submit annual reports across Electric/Steam-Heat, Gas, Water-Sewer (Large and Small Class), and Telecommunications/IVoIP categories.
• Statement of Revenue Form Annual revenue reporting form for certificated Missouri utility companies and registered IVoIP companies, due March 31 each year per Section 386.370 RSMo, used to calculate regulatory assessment fees.
• PSC Calendars Public calendar system showing hearings, agenda meetings, workshops, and other commission proceedings of the Missouri PSC.
• Video Archive System Archived video repository for Missouri PSC agendas, hearings, workshops, and other public proceedings, accessible via the agency's YouTube channel and website.

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and supporting.

• National Association of Regulatory Utility Commissioners (NARUC)coreOthersNational association of state utility regulatory agencies. Missouri PSC participates in NARUC conferences, working groups, and benefit programs for regulatory professionals. Provides access to best practices, model regulations, and inter-state regulatory coordination.
• U.S. Department of EnergycoreOthersFederal agency providing energy policy guidance, technical assistance, and regulatory coordination. PSC participates in federal programs and receives guidance on energy regulations.
• Missouri Department of Commerce and InsurancecoreOthersState agency overseeing insurance and commerce regulation. Both agencies work on consumer protection matters and regulatory policy coordination within Missouri state government.
• Office of the Public Counsel (OPC)coreOthersIndependent state agency representing the interests of Missouri utility consumers in PSC proceedings. OPC intervenes in rate cases and CCN proceedings to advocate for consumer interests.
• Missouri Department of Social ServicessupportingOthersState agency administering LIHEAP (Low Income Home Energy Assistance Program) for utility bill assistance. PSC refers consumers to DSS programs for financial assistance with utility payments.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• California Public Utilities Commission: California's statewide utility regulatory commission with jurisdiction over electric, gas, water, telecommunications, and rail. Comparable multi-vertical mandate and active rulemaking posture, though operating at substantially larger scale.
• Kansas Corporation Commission: Neighboring state regulatory commission with nearly identical jurisdiction over electric, gas, water, and telecom utilities. KCC uses a similar assessment-fee funding model and oversees comparable investor-owned utilities, making it the most structurally comparable peer.
• Iowa Utilities Board: Iowa state regulatory body with jurisdiction over electric, gas, water, and telecommunications utilities. Similar five-member/three-member board structure and assessment-based funding.
• Illinois Commerce Commission: State regulatory body overseeing electric, gas, water, and telecommunications in Illinois. Comparable in scope and statutory authority, with a larger headcount but similar mandate structure to Missouri PSC.
• New York Public Service Commission: New York's state utility regulator with comparable authority over electric, gas, water, and telecommunications. Operates a similar e-filing and case management system and is widely regarded as a model for state utility regulation.
• Arkansas Public Service Commission: State regulatory commission covering electric, gas, water, telecommunications, and pipeline safety for Arkansas. Closely comparable multi-vertical regulatory structure in a neighboring Mid-South state.
• Texas Public Utility Commission: Texas state regulatory agency with similar jurisdiction over electric and telecommunications utilities and water/wastewater CCN authority. Larger scale and ERCOT integration make it a comparable though broader-scope peer.

Others

• National Association of Regulatory Utility Commissioners (NARUC): National trade association of state utility regulatory agencies. Missouri PSC is a NARUC member and works with the association on model regulations, best practices, and federal coordination — making it a key ecosystem partner.

Regional players

• Oklahoma Corporation Commission: Oklahoma's state regulatory commission with comparable oversight of electric, gas, and telecommunications utilities, plus oil and gas industry regulation. Functions as a regional peer with overlapping jurisdiction and utility customer bases.

Broad incumbents

• Federal Energy Regulatory Commission (FERC): Federal counterpart with jurisdiction over interstate electricity and natural gas. FERC interacts with the Missouri PSC on transmission, gas pipeline safety, and wholesale market matters, making it a comparable but federal-level authority.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/MissouriPSC
• YouTubeyoutube.com/MissouriPSC
• Facebookfacebook.com/Missouri-Public-Service-Commission-100274236051607
• LinkedInlinkedin.com/company/missouri-public-service-commission

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Missouri Public Service Commission