Dispositif d'Appui à la Coordination / PTA Charente

What Dispositif d'Appui à la Coordination / PTA Charente does

DAC 16 (Dispositif d'Appui à la Coordination / PTA Charente) is a publicly-funded healthcare coordination service operating across the Charente department (16) of the Nouvelle-Aquitaine region in France. Established under the French law of July 24, 2019 on the organisation and transformation of the health system, the organisation provides information, orientation, and coordination support for complex healthcare pathways. It serves both individuals and healthcare professionals regardless of age, pathology, or disability, operating on a subsidiarity principle that supplements rather than replaces existing care providers. The organisation was prefigured by Plateformes Territoriales d'Appui (PTA) platforms deployed by the Agence Régionale de Santé (ARS) Nouvelle-Aquitaine from 2016.

The core operating offering is the DAC coordination platform, which integrates several departmental programmes including Communauté 360 (disability support), ETP (Éducation Thérapeutique du Patient / Therapeutic Patient Education), PEPS (Prescription d'Exercice Physique pour la Santé), and a frailty screening programme (Repérage des fragilités). Two regional projects — Cellules de coordination post-Covid and Hébergement Temporaire d'Urgence en EHPAD (HTU) — extend the portfolio into long-COVID care and acute geriatric placement. The underlying technology is the Paaco-Globule digital coordination platform, deployed across all Nouvelle-Aquitaine DACs to secure and streamline information exchange between intervening professionals. The organisation also operates a public directory (annuaire.dac-16.fr) and a professional collaborative workspace (sante-na.interstis.fr) hosted via Interstis.

DAC 16 is structured as a service of general interest with no commercial revenue model. All services are free of charge to both professionals and individuals, funded through ARS Nouvelle-Aquitaine rather than subscriptions or transactional payments. With approximately 30 employees based in the Angoulême area, the organisation emerged from the convergence of predecessor programmes including MAIA (Méthode d'action pour l'intégration des services d'aide et de soins dans le champ de l'autonomie), regional health networks, Paerpa experiments, and the TSN (Territoire de Soins Numérique) initiative. Governance integrates medical, social, and medico-social partners from across the department under ARS oversight.

Name

Dispositif d'Appui à la Coordination / PTA Charente

Legal name

Dispositif d'Appui à la Coordination / PTA Charente

Website

https://pta16.fr

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

DAC 16 is a publicly-funded coordination service for France's Charente department, providing free information, orientation, and pathway support for complex health cases. It serves individuals and healthcare professionals of any age, pathology, or disability using the Paaco-Globule digital platform.

Ownership category

akta.pro rank

Product category

Healthcare Coordination Services

NAICS

Administration of Public Health Programs (923120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Health Systems Strengthening & Universal Health Coverage (UHC) Partnerships (HLAJAOAL)

akta.pro secondary industry

Health Systems Strengthening & Universal Health Coverage (UHC) (BPADAIAE)

Keywords

• Healthcare coordination services
• Patient pathway support
• Care pathway coordination
• Integrated care support
• Health social mediation

Headquarters

HQ city

Angoulême

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Public Funding / Free Service: The DAC operates as a publicly-funded coordination service with no revenue model. The organization is funded through general interest activities and public health system support. Services are provided free of charge to both professionals and individuals.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

DAC 16 is a publicly funded healthcare coordination service that informs, orients, and accompanies both the population and healthcare professionals dealing with complex health pathways. It operates on a subsidiarity principle, supporting rather than replacing existing professionals, and uses the Paaco-Globule digital tool to secure information sharing across medical, social, and medico-social interveners throughout the Charente department. The service is provided free of charge and is structured at the departmental level regardless of age, pathology, or disability.

Product overview

DAC 16 operates as a unified coordination platform combining the Dispositif d'Appui à la Coordination (DAC) and the Plateforme Territoriale d'Appui (PTA). The platform supports complex health pathways through multiple interconnected services: the core DAC/PTA coordination platform, supplemented by thematic projects including Communauté 360 for disability support, ETP for therapeutic education, PEPS for physical activity prescription, and frailty screening programs. Regional projects covering post-COVID coordination cells and emergency temporary housing complement departmental initiatives. The service also includes a directory (Annuaire) and collaborative workspace (Espace Collaboratif) for healthcare professionals. All services are free and structured at departmental level, serving individuals regardless of age, pathology, or disability.

Differentiator

Problem solved

Functional benefit

Products and services

• DAC (Dispositif d'Appui à la Coordination) Public coordination platform providing information, orientation, and support for complex health pathways by assisting medical, social, and medico-social professionals and the general population in the Charente department.
• PTA (Plateforme Territoriale d'Appui) Territorial support platform deployed since 2016 by the Regional Health Agency (ARS) Nouvelle-Aquitaine, which prefigured the DAC structure in the Charente department.
• Communauté 360 Departmental project providing a unified community approach for supporting individuals with disabilities or loss of autonomy within the Charente department.
• ETP (Éducation Thérapeutique du Patient) Promotion and coordination of therapeutic patient education programs to support patients with chronic conditions in managing their health.
• PEPS (Prescription d'Exercice Physique pour la Santé) Program for prescribing physical exercise for health, supporting patients in adopting physical activity as part of their care pathway.
• Repérage des fragilités Screening program for identifying frailty in individuals to enable early intervention and appropriate care coordination.
• Cellules de coordination post-Covid Regional project establishing post-COVID coordination cells for managing long-term COVID-related care needs.
• HTU (Hébergement Temporaire d'Urgence en EHPAD) Emergency temporary housing service in nursing homes (EHPAD) for urgent placement needs in the Charente department.
• Annuaire Online directory of healthcare and social care services available in the Charente department, accessible to both professionals and individuals.
• Espace Collaboratif Collaborative workspace platform (sante-na.interstis.fr) for healthcare professionals to share information and coordinate care across interveners.

Named customers6 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature1 record

Partnerships

Nine partnerships are on record, tiered core and minor.

• Agence Régionale de Santé Nouvelle-Aquitaine (ARS NA)coreStrategic or Co-development Partner · 1 January 2016ARS Nouvelle-Aquitaine established the PTA (Plateformes Territoriales d'Appui) in 2016, which prefigured the DAC structure. The ARS provides regional governance and funding for healthcare coordination services.
• Plateformes Territoriales d'Appui (PTA)coreStrategic or Co-development PartnerPTAs deployed by ARS Nouvelle-Aquitaine from 2016 prefigured the DACs. DAC Charente emerged from the convergence of these platforms with other existing coordination mechanisms.
• Maia (Méthode d'action pour l'intégration des services d'aide et de soins dans le champ de l'autonomie)coreStrategic or Co-development PartnerMaia networks, along with other health networks, converged to form the DAC structure as part of healthcare coordination reform.
• Réseaux de Santé (Health Networks)coreStrategic or Co-development PartnerHealth networks merged with Maia and other coordination mechanisms to form the DAC structure under the 2019 healthcare law.
• Paerpa (Personnes Âgées en Risque de Perte d'Autonomie)minorStrategic or Co-development PartnerExperimental programs for elderly at risk of loss of autonomy were incorporated into DAC activities as part of the broader coordination framework.
• TSN (Territoire de Soins Numérique)minorStrategic or Co-development PartnerDigital healthcare territory experiments integrated into DAC digital coordination tools and practices.
• Communauté 360minorStrategic or Co-development PartnerDepartmental project supported by DAC focusing on inclusive support for people with disabilities.
• ESEA (Établissement de Santé de l'Enseignement et des Apprentissages)minorOthersFeatured in DAC footer/partner logos, indicating collaborative relationship in healthcare education and training.
• Médiathèque du Grand Angoulême / L'AlphaminorGTM or Marketing PartnerHost venue for community events such as 'Mon enfant a des troubles neurodéveloppementaux' workshops.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• DAC de Paris: Departmental DAC serving Paris under the identical 2019 health law framework. Comparable in mandate and services, though operating in a much denser urban healthcare ecosystem, making it a useful scale-contrast peer.
• DAC de la Gironde: Another departmental DAC in Nouvelle-Aquitaine providing the same statutory coordination mandate for complex health pathways. Same legal framework, same Paaco-Globule tooling, and same ARS governance model — making it the closest comparable peer.

Emerging players

• Doctolib: France's leading digital health platform offering appointment booking, teleconsultation, and a healthcare provider directory that increasingly overlaps with the DAC's Annuaire and orientation functions. Comparable as an emerging private-sector coordination layer targeting the same population.
• Livi (Doctolib): French teleconsultation and care-navigation service operating within the Doctolib ecosystem. Comparable as an emerging private platform offering digital coordination and patient routing functionality that intersects with the DAC's information and orientation role.

Others

• Réseau MAIA (national): Predecessor national network (Méthode d'action pour l'intégration des services d'aide et de soins dans le champ de l'autonomie) that converged into DAC structures under the 2019 law. Directly comparable as the institutional precursor whose mission the DAC now inherits.

Broad incumbents

• Kaiser Permanente: Large US integrated managed-care organization that coordinates complex patient pathways across medical and social services under a single governance umbrella. Comparable as a broad incumbent demonstrating the scaled, integrated-care model the DAC concept aims to deliver regionally.
• Agence Régionale de Santé Nouvelle-Aquitaine: Regional health authority that funds and governs DACs across Nouvelle-Aquitaine. Comparable as the broader institutional incumbent within the same regional ecosystem, though operating at a different scale and as regulator rather than operator.
• Croix-Rouge française: Large French health and social services organization delivering care coordination, home support, and caregiver services nationally. Comparable in mission scope around vulnerable populations and elderly/disability support, though operating as a broader portfolio of services.

Regional players

• CLIC — Centre Local d'Information et de Coordination: French local information and coordination centers serving elderly populations, historically supporting similar care-pathway orientation. Comparable in coordination role for the elderly segment, though more narrowly scoped than the all-age DAC mandate.
• NHS England — Integrated Care Systems: Statutory UK integrated care bodies responsible for coordinating complex pathways across medical, social, and community services. Conceptually the closest international analog to the French DAC model in combining health and social coordination under a single territorial structure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/dispositif-d-appui-%C3%A0-la-coordination-pta-charente

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Dispositif d'Appui à la Coordination / PTA Charente