Urząd Miasta Racibórz

What Urząd Miasta Racibórz does

Urząd Miasta Racibórz is the municipal government office (city hall administration) of Racibórz, a city of approximately 50,000 residents in Poland's Silesian Voivodeship, established in its modern form in 1990 following Poland's decentralization reforms. As the sole statutory public administration authority for the municipality, it delivers the full range of civic functions including administrative services, civil registry, urban planning, public safety via Straż Miejska, social welfare, cultural and sports facility management, tax collection, and economic development. The office serves residents, local businesses and investors, tourists, and civic organizations through a hybrid physical-and-digital service model.

The office's technology platform centers on the InCMS content management system (developed by IntraCOM.pl) integrated with the ESIM (Elektroniczny System Informacji Miejskiej) interactive city information system, the ZGLOS24 public issue reporting platform, and national e-government channels (ePUAP and e-Doręczeń). A 27-point CCTV monitoring system covers the City Hall and Civil Registry buildings. Service offerings include substantial environmental subsidy programs: the national Czyste Powietrze (Clean Air) program (1,151 applications processed, 883 retrofits completed, 12.85M PLN disbursed as of March 2026), the Ciepłe Mieszkanie (Warm Apartment) program for apartment buildings, OZE renewable energy grants (139 PV installations at 819.43 kWp, plus 27 Prosument micro-PV at 124.94 kW), and a completed asbestos removal program across 97 buildings. Civic engagement is delivered through Urban Lab at the redeveloped former PKP train station, the Budżet Obywatelski (Citizens' Budget) participatory platform, and partnerships with 25+ cultural, sports, and social institutions.

The office operates on a non-commercial public funding model — it collects no product revenue. Operating funds derive from municipal taxes (property tax, PIT allocation), national and EU grants (NFOŚiGW, WFOŚiGW Katowice, EU structural funds via RPO WSL), administrative fees, and the sale of municipal land and premises. Cross-jurisdictional program execution (e.g., the 'Łączymy z energią' partnership deploying 1,468 OZE installations across 10 municipalities) and active international partnerships (Czech Republic, Hungary) supplement the core municipal service mission.

Name

Urząd Miasta Racibórz

Legal name

Urząd Miasta Racibórz

Website

https://raciborz.pl

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Municipal government office (city hall) of Racibórz, a city of approximately 50,000 residents in Poland's Silesian Voivodeship. Delivers administrative services, environmental subsidy programs (Czyste Powietrze, Ciepłe Mieszkanie), civic engagement via Urban Lab and Citizens' Budget, and digital e-government platforms (ESIM, ZGLOS24, ePUAP) to residents, local businesses, and visitors.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive Offices (92111), Administration of Urban Planning and Community and Rural Development (925120), Administration of Air and Water Resource and Solid Waste Management Programs (924110)

SIC

Services-Management Services (8741), Services-To Dwellings & Other Buildings (7340), Refuse Systems (4953)

akta.pro industry

PRIMARYBPAIACAA

Mayor/City Manager & General Administration

Business & Public Services/Public Sector & Government Administration/Local/Municipal Government Administration

SECONDARYBPAIANAH

Land Administration & Cadastral Services (Public Land Records, Parcel Management)

Business & Public Services/Public Sector & Government Administration/Housing, Urban Planning & Community Development

Keywords

• Municipal government services
• Public administration
• Citizen engagement
• Environmental programs
• Urban planning

Headquarters

HQ city

Racibórz

HQ country

Poland

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Tax Revenue: The city collects property taxes, personal income tax allocations, and local fees from residents and businesses within Racibórz. Tax payment collection is handled via individual bank accounts specified in tax decisions.
2. EU Structural Funds: Racibórz receives European Regional Development Fund (EFRD) and other EU structural funding through the Regional Operational Programme of the Silesian Voivodeship for environmental, infrastructure, and economic development projects.
3. National Environmental Fund Subsidies: WFOŚiGW (Voivodeship Fund for Environmental Protection and Water Management) and NFOŚiGW (National Fund) provide subsidized funding for residential energy efficiency programs including Czyste Powietrze and Ciepłe Mieszkanie, disbursed through the city administration.
4. Administrative Fees: Stamp duty and other administrative fees collected for official services, payable at the city hall cash office or by bank transfer to ING BSK S.A. account.
5. Municipal Property and Land Sales: The city sells land plots and commercial/residential premises for economic development and investment attraction purposes.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Urząd Miasta Racibórz is the municipal government office of the city of Racibórz in the Silesian Voivodeship of Poland. It performs statutory local-government functions including issuance of administrative decisions and documents, urban and spatial planning, civil records, and management of communal infrastructure. The office also runs citizen-participation programs (e.g., participatory budgeting), environmental and energy-efficiency subsidy schemes for residents, and digital citizen-services platforms such as public reporting (ZGLOS24) and SMS alerting.

Product overview

Urząd Miasta Racibórz operates as a municipal government office providing a portfolio of digital services and subsidy programs for city residents. The digital service ecosystem centers on ESIM (Elektroniczny System Informacji Miejskiej), an integrated electronic city information system incorporating ZGLOS24 for public reporting and complaints. Core citizen programs include environmental subsidy schemes: Program Czyste Powietrze for clean air improvements, Program Ciepłe Mieszkanie for thermal modernization, and various OZE (renewable energy) grant programs. The city also provides Urban Lab, a community innovation space, participatory Budżet Obywatelski (citizen budget), air quality monitoring, and virtual tourism guides. Services are delivered through government platforms ePUAP and e-Doręczeń for official administrative correspondence.

Differentiator

Problem solved

Functional benefit

Brands

• Urban Lab: A community engagement and co-creation space located at the former PKP railway station, serving as a civic innovation hub, youth center, and citizen participation venue.
• ESIM
• Miejski Plan Adaptacji (MPA)
• Stacja Młodych

Products and services

• ZGLOS24 — public reporting service

Quantifiable outcome

• Air quality improvement: 1,151 Czyste Powietrze applications processed; 883 completed retrofits; 12.85 million PLN disbursed
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core, minor and moderate.

• Instytut Ekologii Terenów Uprzemysłowionych (IETU) - Institute for Ecology of Industrial AreascoreStrategic or Co-development Partner · 20 January 2026Expert partnership for the development of the Miejski Plan Adaptacji do zmian klimatu (Municipal Climate Adaptation Plan). IETU experts conduct workshops, diagnostic analysis, and provide climate resilience recommendations. The plan aims to protect residents and city infrastructure from extreme weather events and climate change impacts. Collaboration began January 2026 with ongoing workshops and public consultations.
• Związek Gmin i Powiatów Subregionu Zachodniego Województwa Śląskiego (Union of Communes and Districts of Western Subregion of the Silesian Voivodeship)coreStrategic or Co-development Partner · 19 August 2019Strategic partnership with 10 municipalities in the Western Silesian Subregion led by the Union based in Rybnik. Co-implements the flagship 'Łączymy z energią' renewable energy grant program (1,468 OZE installations across 1,214 buildings). Racibórz's allocation includes 104 PV installations, 7 pellet boilers, and 4 heat pumps. The Union serves as grant administrator and Racibórz as implementing municipality. Funding sourced from Regionalny Program Operacyjny Województwa Śląskiego 2014-2020.
• IntraCOM.plminorImplementation/ SI/ Consulting PartnerInteractive agency responsible for website design, development, and maintenance of raciborz.pl and the InCMS content management system. The agency's own branding credits appear in the website footer. Responsible for ongoing technical support and visual design of the city's digital presence.
• Miasta partnerskie (Partner Cities of Racibórz)moderateStrategic or Co-development PartnerRacibórz maintains a network of twinned cities and international partnerships. The city website lists 'Miasta partnerskie' (partner cities) under the tourism section. These partnerships support cultural exchange, tourism promotion, and economic cooperation. Gallery documentation shows visits from Budapest partners and trips to Opawa (Opava, Czech Republic), indicating active cross-border relations.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Urząd Miejski w Bielsku-Białej: Silesian municipal office serving a mid-size city with comparable EU-funded environmental, urban planning, and citizen engagement portfolios.
• Urząd Gminy Racibórz: The separate rural-municipality government office surrounding the city of Racibórz, operating the same Polish local-government framework and overlapping service area.
• Urząd Miejski w Gliwicach: Municipal office of Gliwice, a comparable Silesian city of similar demographic scale administering overlapping RPO WSL environmental and urban programs.
• Urząd Miasta Kędzierzyn-Koźle: Smaller Silesian municipal office administering the same national environmental subsidy programs in a similar post-industrial context.
• Urząd Miasta Katowice: Capital city office of the Silesian Voivodeship, operating the same Polish municipal administration framework (ePUAP, RPO WSL programs, Czyste Powietrze disbursement) at a larger scale.
• Urząd Miasta Rybnik: Municipal government office of Rybnik, a comparable mid-sized Silesian city and the lead partner of the same Związek Gmin i Powiatów Subregionu Zachodniego alliance, jointly implementing the Łączymy z energią OZE program.

Regional players

• Urząd Miasta Cieszyn: Smaller border-municipality office in the Silesian Voivodeship with comparable cross-border Czech partnership and EU-funded environmental program administration.
• Urząd Miasta Opole: Capital of the neighboring Opolskie Voivodeship; operates the same statutory municipal framework and Czyste Powietrze/Ciepłe Mieszkanie program administration with comparable Silesian-region context.

Broad incumbents

• Urząd Miasta Wrocławia: Major Polish municipal office administering the same statutory functions (urban planning, tax collection, environmental subsidy disbursement) but at substantially greater scale and budget.
• Urząd Marszałkowski Województwa Śląskiego: Regional government authority that administers the RPO WSL funding streams on which Racibórz's environmental and infrastructure programs depend; structurally comparable public administration body at voivodeship level.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/RaciborzMiasto
• Facebookfacebook.com/152754511453536
• Instagraminstagram.com/miasto.raciborz/?hl=pl
• LinkedInlinkedin.com/company/urz%C4%85d-miasta-racib%C3%B3rz

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Urząd Miasta Racibórz