Raiffeisen Informatik SK s.r.o.

What Raiffeisen Informatik SK s.r.o. does

Raiffeisen Informatik SK s.r.o. is a Slovakia-based IT managed services provider that operates exclusively as a captive IT arm of the Raiffeisen Group, delivering infrastructure and service desk capabilities to group member companies. Founded in 2001 as a wholly-owned subsidiary of Austrian parent Raiffeisen Informatik GmbH & Co KG (which itself has 50+ years of IT heritage and 1,100+ IT specialists across three EU countries), the company is headquartered in Prešov with a secondary office in Nitra and an estimated 46–99 employees. Its service portfolio spans IT Service (technical operation of cloud, server, network, and security platforms), a 24/7 multilingual Central Service Desk (~15 staff) with ITIL processes, Managed Services (data center, cloud, storage, platform management), Integrated Applications (cloud data storage, mobile device management, endpoint integration), Managed Security Services (Privileged Access Management, PKI, Identity Management), and Virtual Collaboration tooling.

The underlying technology stack is built on heterogeneous enterprise infrastructure — Windows Server 2016/2019, Linux/RedHat, AIX, Solaris; SQL/Oracle/SYBASE/Informix databases; VMware and Hyper-V virtualization; NAS/SAN storage; and security tooling (CyberArk, McAfee, Ping, IDM, TSM backup) — supported by monitoring (Zabbix, Icinga) and collaboration platforms (JIRA, Confluence, O365). The company is certified under ISO 9001, IQNet, and GDPR, and inherits TÜV Trusted Site Infrastructure certification from its parent's Austrian data centers. Its go-to-market is internal-only enterprise delivery to the Raiffeisen Group, with revenue generated through managed services contracts negotiated via the parent. There is no external customer base, no disclosed revenue, and no public funding or M&A activity.

Name

Raiffeisen Informatik SK s.r.o.

Legal name

Raiffeisen Informatik SK s.r.o.

Website

https://raiffeiseninformatik.sk

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Raiffeisen Informatik SK s.r.o. is a Slovakia-based, captive IT managed services subsidiary of Austrian parent Raiffeisen Informatik GmbH & Co KG, delivering 24/7 infrastructure, service desk, and security services exclusively to Raiffeisen Group members across the EU.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

IT Knowledge Management & Service Desk Platforms (HDAEALAH)

akta.pro secondary industries

Security Operations Center (SOC) as a Service (BPAEADAB), IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO)

Keywords

• Managed IT services
• IT infrastructure management
• IT service desk
• Cloud managed services
• IT security services

Headquarters

HQ city

Prešov

HQ country

Slovakia

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. IT Managed Services: The company operates as an internal IT services provider for the Raiffeisen Group, delivering managed services including server operations, network operations, security operations, and integrated applications. Revenue is generated through service contracts within the group.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Raiffeisen Informatik SK s.r.o. is an internal IT services provider for the Raiffeisen banking group, delivering managed IT services from offices in Prešov and Nitra. Its core offerings include technical operation of IT infrastructure (servers, networks, security, cloud), a 24/7 multilingual Central Service Desk with ITIL processes, Managed Services for data centers and platforms, Integrated Applications (cloud storage, mobile device management, endpoint integration), and Managed Security Services centered on Privileged Access Management, PKI, and Identity Management.

Product overview

Raiffeisen Informatik SK s.r.o. is an IT services company that provides a comprehensive portfolio of managed IT services to Raiffeisen Group companies in Slovakia. The core offerings include IT Service (technical cloud operations, server platforms, networks, and security), Central Service Desk (24/7 first-level technical support with ITIL processes in three languages), Managed Services (data center, cloud computing, storage, and platform management with automation and virtualization), Integrated Applications (app integration, cloud storage, and endpoint device management), Managed Security Services (Privileged Access Management, PKI, and Identity Management), and Virtual Collaboration solutions. The company operates from offices in Prešov and Nitra as a subsidiary of Raiffeisen Informatik GmbH & Co KG, leveraging the parent's 50+ years of IT expertise and data center infrastructure.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Service Technical operation of cloud services, server platforms, networks, and security for Raiffeisen Group companies, addressing constant innovation challenges in information technology. Targeted at IT and infrastructure teams within Raiffeisen Group member organizations.
• Central Service Desk 24/7 first-level IT technical support providing customer care, ITIL-based service processes, multilingual support (English, German, Slovak), and technical information via a call-ticket system. Average team of 15 employees split between Nitra and Prešov, serving Raiffeisen Group member companies across multiple EU countries.
• Managed Services Comprehensive managed infrastructure covering data centers, cloud computing, storage, and platforms, delivered with high availability, security, and performance through automation and virtualization technologies. Targeted at Raiffeisen Group entities needing standardized IT infrastructure.
• Integrated Applications Application integration services enabling cloud data storage, mobile device management, and seamless integration of endpoint devices into existing IT infrastructure, combining current technology with operational experience to accelerate business processes for Raiffeisen Group companies.
• Managed Security Services Security-focused services including Privileged Access Management (PAM), PKI, and Identity Management, covering email security, authentication, heterogeneous environment management, and network infrastructure security, supported by TÜV Trusted Site Infrastructure certification at the parent group's data center.
• Virtual Collaboration Electronic teamwork and virtual collaboration solutions enabling information exchange, interactive communication, and flexible problem-solving across distributed teams within the Raiffeisen Group.

Quantifiable outcome

• 7x24 hour customer care availability
• +2 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Raiffeisen Informatik GmbH & Co KGcoreOthersRaiffeisen Informatik SK s.r.o. is a wholly-owned subsidiary of Raiffeisen Informatik GmbH & Co KG, an Austrian company providing IT services for more than 50 years with over 1100 IT specialists in three EU countries. The parent company operates data centers and provides high-speed, high-security infrastructure supporting Raiffeisen Informatik SK's managed services delivery. The parent company received the TÜV 'Trusted Site Infrastructure' (TSI) certification for its Austrian data center.

Scale indicators3 records

Recent moves5 records

Expansion highlights3 records

Regional players

• Soitron: Slovakia-headquartered IT services and integration provider with strong presence across CEE. Comparable as a Slovak/Czech IT services competitor with overlapping managed services, service desk, and infrastructure capabilities.
• Ness Technologies: Israel/Czech-headquartered IT services firm with significant operations in CEE serving banking and financial services clients. Comparable on regional banking IT services, application management, and infrastructure outsourcing.
• Slovenská sporiteľňa (Erste Group IT): Major Slovak bank owned by Erste Group, with a large internal IT function providing captive IT services to its banking operations. Comparable as a regional banking captive IT model serving Slovak financial services workloads.

Direct peers

• Asseco Central Europe: Major CEE-based IT services provider specializing in banking and financial services software and infrastructure. Comparable in serving regional banks with managed IT, core system support, and IT operations across CEE markets.
• Raiffeisen Informatik GmbH & Co KG: Austrian parent company operating the same captive IT services model for Raiffeisen entities across three EU countries with 1,100+ IT specialists. Direct parent and identical business model; comparable on service portfolio, customer base, and technology stack.

Broad incumbents

• T-Systems: Deutsche Telekom's enterprise IT arm delivering managed infrastructure, cloud, and security services to large European enterprises including financial institutions. Comparable as a broad European managed services incumbent.
• Atos: Global IT services company with significant European banking and infrastructure managed services business. Comparable on large-scale IT operations, security services, and digital transformation for financial sector clients.
• Capgemini: Global IT services and consulting firm with a dedicated Financial Services practice delivering managed services, cloud migration, and infrastructure operations to European banks. Comparable on managed IT and digital services for regulated financial institutions.
• Kyndryl: Global managed infrastructure services provider spun out of IBM, focused on data center, cloud, and managed network services for large enterprises including banks. Comparable as a larger-scale incumbent in managed IT infrastructure.
• Computacenter: UK-headquartered enterprise IT infrastructure provider with strong European presence delivering managed services, service desk, and infrastructure support to large enterprises. Comparable on enterprise IT operations and service desk delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/raiffeisen-informatik-sk

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Raiffeisen Informatik SK s.r.o.