Republic Agency for Peaceful Settlement of Labour Disputes

What Republic Agency for Peaceful Settlement of Labour Disputes does

The Republic Agency for Peaceful Settlement of Labour Disputes is a specialized government agency of the Republic of Serbia, established by the Law on Peaceful Settlement of Labour Disputes (Official Gazette RS 125/04, with amendments in 104/09 and 50/18) and the first institutionalized public service dedicated to peaceful resolution of individual and collective labor disputes. It operates under the supervision of the Social-Economic Council, with representative trade unions and employers' associations participating in the selection of mediators and arbitrators. The Agency serves Serbian employees, employers, trade unions, and public-sector institutions with two core procedural services: individual dispute resolution through arbitration (decisions issued within 30 days with legal force of court rulings) and collective dispute resolution through mediation by a neutral Mediation Board.

The Agency's technology stack consists of an electronic case management information system (first of its kind in the region), an Android mobile application for initiating mediation procedures, integration with Serbia's national e-Uprava government portal, a 24/7 SOS Mobing telephone hotline (0800-300-601), an online course platform, and digital case-status tracking. The organization is the first institution in Serbia to obtain CAF (Common Assessment Framework) Effective User certification. It maintains a network of over 60 trained mediators and arbitrators and has resolved over 12,316 administrative cases since its establishment, including over 3,700 individual disputes and notable collective disputes at enterprises such as Knjaz Miloš, MTU Maintenance Serbia, and Essex Solutions, as well as public-sector institutions like the Clinical Center of Serbia and Emergency Medical Service Kragujevac.

All Agency services are provided entirely free of charge to both parties — employees and employers — with mediator and arbitrator remuneration covered by the Serbian state budget. The procedure is voluntary and confidential. Geographic scope is primarily domestic (Serbia), with the June 2026 launch of the first cross-border project with Bulgaria's National Institute for Mediation and Arbitration (under Interreg VI-A IPA Bulgaria-Serbia 2021-2027) marking the Agency's first international lead-partner role. The Agency is led by Director Dr. Ivica Lazović and headquartered in Belgrade.

Name

Republic Agency for Peaceful Settlement of Labour Disputes

Legal name

Републичка агенција за мирно решавање радних спорова

Website

https://ramrrs.gov.rs

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

The Republic Agency for Peaceful Settlement of Labour Disputes is a Serbian government agency providing free mediation and arbitration services for individual and collective labor disputes. It serves employees, employers, trade unions, and public institutions across Serbia, with legally binding decisions issued within 30 days.

Ownership category

akta.pro rank

Headquarters

HQ city

Belgrade

HQ country

Serbia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Others

Revenue model

1. Government Budget Funding: Funded through state budget of Republic of Serbia as a specialized government organization

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

The Republic Agency for Peaceful Settlement of Labour Disputes is a specialized government organization of the Republic of Serbia that resolves individual labor disputes (termination, mobing, wages, working conditions, discrimination) through arbitration with a final enforceable decision within 30 days, and collective labor disputes (collective agreements, trade union rights, strikes) through mediation by a neutral Mediation Board. All services are free for parties, voluntary, and confidential, with decisions carrying the legal force of court rulings.

Product overview

The Republic Agency for Peaceful Settlement of Labour Disputes operates as a specialized government institution offering two core procedural services: (1) Individual Labour Dispute Resolution through arbitration, where a neutral arbitrator issues a final and enforceable decision within 30 days, and (2) Collective Labour Dispute Resolution through mediation, where a Mediation Board facilitates agreement between parties. Supporting services include a mobile application for convenient filing, a 24/7 SOS mobing hotline, online educational courses, and case status tracking. The Agency is the first institutionalized service in Serbia's public administration system dedicated to peaceful resolution of labour disputes, established by the Law on Peaceful Settlement of Labour Disputes.

Differentiator

Problem solved

Functional benefit

Products and services

• Individual Labour Dispute Resolution Service Procedures for resolving individual labour disputes including termination of employment contract, working hours, annual leave rights, salary/pay and supplements payment, compensation for meals and travel, severance pay, jubilee awards, discrimination and workplace harassment (mobbing). An arbitrator issues a final, legally binding and enforceable decision within 30 days. Targeted at individual employees and employers in Serbia.
• Collective Labour Dispute Resolution Service Procedures for resolving collective labour disputes concerning collective agreement conclusion or modification, application of collective agreements, trade union rights, strike proceedings, employee information and consultation rights, and minimum working processes. Conducted through a Mediation Board with a neutral third-party mediator. Targeted at employers, trade unions, and public sector institutions.
• SOS Mobing Telephone Line Free 24-hour telephone hotline (0800-300-601) providing information about workplace harassment (mobing), legal protection models, and counseling services. Available to any caller in Serbia.
• Online Courses on Peaceful Labour Dispute Resolution Online educational courses on peaceful settlement of labour disputes aimed at raising awareness among employees, employers, and local decision-makers. Available via the Agency website.
• RAMRRS Mobile Application Android mobile application for initiating mediation procedures, accessing information about the Agency, and learning about its activities. Available on Google Play.

Quantifiable outcome

• Individual disputes resolved within 30 days (vs years in court)
• +2 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and major.

• National Institute for Mediation and Arbitration of BulgariacoreStrategic or Co-development Partner · 24 June 2026First cross-border project in peaceful labor dispute resolution between Serbia and Bulgaria. Project 'Cross-border Dialogue for Alternative Labour Dispute Resolution' under Interreg VI-A IPA Bulgaria-Serbia 2021-2027. Aims to strengthen mediation, conciliation and arbitration services in cross-border area.
• Institute for Comparative LawcoreStrategic or Co-development Partner · 8 June 2026Cooperation agreement signed for scientific research, alternative dispute resolution development, and exchange of knowledge, experiences and good practices. Joint projects, conferences, seminars, round tables planned.
• Higher Court in BelgradecoreStrategic or Co-development Partner · 1 May 2026Cooperation agreement for promoting out-of-court mechanisms for labor dispute resolution. Parties in court proceedings will be referred to Agency for peaceful resolution. Info-service established for alternative dispute resolution.
• SIMA-FMS (Foundation Servicio Interconfederal de Mediación y Arbitraje) - SpainmajorStrategic or Co-development Partner · 1 March 2026Study visit to Madrid to exchange experiences on collective labor dispute prevention and resolution models. Focus on mediation, collective bargaining, and tripartism.
• Swedish National Institute for MediationmajorStrategic or Co-development Partner · 1 December 2025Study visit to Stockholm for exchange of good practices. Focus on labor dispute prevention, mediation, collective bargaining, and tripartite model. Gratitude plaque presented for successful cooperation.
• Initiative for Development and Cooperation (IDC) - Olof Palme International CentermajorStrategic or Co-development Partner · 1 December 2021Project 'Joint Endeavors of Social Partners for Increasing Visibility of Peaceful Labor Dispute Resolution' financed by Olof Palme International Center. Workshops planned in Novi Pazar, Pančevo, Zrenjanin, Vranje.
• Faculty of Law, University of BelgradecoreStrategic or Co-development PartnerAnnual cooperation for student visits and education on labor law and peaceful dispute resolution. Part of SKIP Center (Serbian-Korean Information Access Point).
• Regional School of Public Administration (ReSPA)coreStrategic or Co-development PartnerPartnership for Common Assessment Framework (CAF) implementation. Mentorship support for quality management and institutional capacity building.
• International Labour Organization (ILO)coreStrategic or Co-development PartnerOngoing cooperation for training of mediators and arbitrators. ILO Turin Training Center conducts specialized trainings. Participation in ESAP 2 regional project.
• Agencies from Montenegro, Republika Srpska, North Macedonia, AlbaniamajorStrategic or Co-development PartnerRegional network of labor dispute resolution agencies. Annual conferences, exchange of experiences, joint trainings under ESAP 2 project.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Customer concentration

• Xx.com/ramrrs_srbija
• YouTubeyoutube.com/channel/UCr4Cooekz-QPtcJD_vtqSOw
• Facebookfacebook.com/ramrrs.gov.rs
• LinkedInlinkedin.com/company/ramrrs
• Instagraminstagram.com/ramrrs_srbija

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Republic Agency for Peaceful Settlement of Labour Disputes