Ramsay Surgical Centre

What Ramsay Surgical Centre does

Ramsay Surgical Centre is a purpose-built day surgery facility located on Level 5 of Wollongong Private Hospital at 360-364 Crown Street, Wollongong, New South Wales, Australia. The centre provides pre-admission, day surgical, and aftercare services to patients who do not require overnight hospitalisation, serving a mixed patient base that includes privately insured, Department of Veterans Affairs, WorkCover, self-funded, and overseas patients referred by specialist doctors through the Ramsay 'Find a doctor' directory. It is co-located within Wollongong Private Hospital, a 151-bed full-service private hospital with ICU, nine operating theatres, cardiac catheter laboratory, and day oncology unit, sharing infrastructure and clinical support.

The facility is operated by Ramsay Health Care Australia, a subsidiary of Ramsay Health Care, a privately held global healthcare company founded in Sydney in 1964 by Paul Ramsay AO. Ramsay Health Care operates 480 facilities across 11 countries, employs more than 77,000 staff, and treats 8.5 million patients annually. The surgical centre operates under Ramsay's enterprise Patient Safety and Clinical Quality Framework, 'People Caring for People' philosophy, and full accreditation against Australia's National Standards for Safety and Quality in Healthcare. Technology deployed at the site includes a Digital Day Surgery Portal for online check-in and family progress tracking, a real-time Theater Status Dashboard, and the Ramsay MyCare™ online patient portal for digital admissions and payment. The centre reports a Net Promoter Score of 72 and provides a concierge service, modern facilities with ocean views, and on-site access to Ramsay Pharmacy.

Revenue is generated through surgical service fees (procedure-based), prosthetic and medical device charges, and incidental service revenue (WiFi, Foxtel/Austar, meals, boarder accommodation). Pricing is variable across four patient tiers (privately insured, DVA, WorkCover, self-funded/overseas) with billing on a pay-as-you-go basis, and patients are directed to confirm coverage with their insurer prior to admission. The go-to-market model is direct-to-consumer, driven by specialist physician referrals, with marketing handled through Ramsay Health Care's corporate channels (website, Facebook, YouTube, LinkedIn, Twitter/X) and the Ramsay Way quarterly newsletter.

Name

Ramsay Surgical Centre

Legal name

Ramsay Health Care Australia

Website

https://ramsaysurgicalcentre.com.au

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

1–10 employees

Short description

Ramsay Surgical Centre Wollongong is a purpose-built day surgery facility operated by Ramsay Health Care, co-located within Wollongong Private Hospital in New South Wales, Australia. It provides pre-admission, day surgical, and aftercare services to privately insured, DVA, WorkCover, self-funded, and overseas patients referred by specialist doctors.

Ownership category

akta.pro rank

Product category

Ambulatory Day Surgery Services

NAICS

Freestanding Ambulatory Surgical and Emergency Centers (621493), Outpatient Care Centers (6214)

SIC

Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Ambulatory Specialty Clinics (Multi-Specialty & Single-Specialty) (HLAFABAA)

Keywords

• Day surgery services
• Private hospital care
• Outpatient surgical procedures
• Ambulatory surgery center
• Patient portal access

Headquarters

HQ city

Wollongong

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Surgical Services Revenue: Revenue generated from day surgery procedures provided to patients. Payment mechanisms include private health insurance benefits, out-of-pocket patient payments (excess, co-payments), DVA coverage, WorkCover claims, and self-funded payments from uninsured patients.
2. Prosthetic and Medical Devices: Revenue from surgically implanted prosthetic devices and other medical devices used during procedures, subject to individual insurance coverage.
3. Incidental Services: Additional revenue from non-covered services including WiFi, Foxtel/Austar, business centre access, boarder accommodation, meals for visitors, and personal items.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Ramsay Surgical Centre Wollongong is a state-of-the-art day surgery facility that delivers pre-admission services, same-day surgical procedures, and post-procedure aftercare support. Located on Level 5 of Wollongong Private Hospital in Wollongong, NSW, it serves privately insured patients, Department of Veterans' Affairs patients, WorkCover patients, self-funded patients, and overseas patients referred by specialist doctors.

Product overview

Ramsay Surgical Centre operates as a state-of-the-art day surgery facility co-located within Wollongong Private Hospital. The core offering is day surgery services, supported by an online patient portal (Ramsay MyCare™) for pre-admission and payment processing. Wollongong Private Hospital serves as the affiliated full-service 151-bed private hospital providing extended medical, surgical, maternity, and specialist services. The Ramsay Health Care group operates the broader network of 480 facilities across 11 countries.

Differentiator

Problem solved

Functional benefit

Products and services

• Ramsay Surgical Centre Wollongong Day Surgery Service State-of-the-art day surgery facility providing pre-admission services, day surgical procedures, and aftercare support for patients referred by specialist doctors. Located on Level 5 of Wollongong Private Hospital and serves privately insured, DVA, WorkCover, self-funded, and overseas patients. Includes a concierge service, modern recovery spaces with ocean views, and digital patient engagement tooling.
• Ramsay MyCare™ Online Patient Portal Online patient portal enabling Ramsay Surgical Centre patients to complete admission forms digitally and pay hospital costs online, supporting pre-admission workflows for day surgery procedures.

Quantifiable outcome

• Net Promoter Score of 72
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Ramsay Health CarecoreStrategic or Co-development PartnerRamsay Surgical Centre is operated by Ramsay Health Care, a global healthcare company established in 1964 with over 50 years of experience. Ramsay Health Care operates 480 facilities across 11 countries, delivering acute and primary healthcare services. The surgical centre operates under Ramsay's comprehensive Patient Safety and Clinical Quality Framework, brand philosophy ('People Caring for People'), and corporate standards.

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Healthe Care Australia: Private hospital operator in NSW and Tasmania with surgical and day-surgery services. Comparable regional Australian peer with similar privately insured case mix and specialist-referral GTM motion.
• Cura Day Hospitals Group: Australia's largest operator of dedicated day hospitals. Most directly comparable as a multi-site day-surgery specialist with similar short-stay, specialist-referred case mix and private-payer base across Australia.
• Wollongong Private Hospital: Sister facility within Ramsay Health Care occupying the same building. It is the most directly comparable peer because Ramsay Surgical Centre Wollongong operates out of Level 5 of this 151-bed hospital and shares its clinical staff and infrastructure.

Broad incumbents

• Mater Health Services: Queensland-based private and public hospital network with surgical and day-procedure services. Comparable on the private-payer surgical model, though operating in a different Australian region.
• Epworth HealthCare: Major private acute hospital group concentrated in Victoria, including day-surgery and short-stay offerings. Comparable on private-insurer-funded surgical services in a regional Australian catchment.
• Healthscope: One of Australia's largest private hospital operators with broad acute care, surgical, and rehabilitation services. Overlaps with Ramsay Surgical Centre on the private surgical and day-surgery segment while operating at a much wider portfolio scale.
• St John of God Health Care: Large not-for-profit private hospital group in Australia operating surgical, maternity, and rehabilitation services. Comparable on the privately insured, day-surgery case mix in regional Australian catchments.

Emerging players

• Icon Group: Australian-headquartered operator of cancer-care and day-hospital services across Australia and Asia. Comparable on the day-hospital operating model and private-payer base, though focused on oncology rather than multi-specialty surgery.
• GenesisCare: Large Australian cancer and cardiac care provider with day-procedure centres. Comparable on the private-insurer-funded, specialist-referred, short-stay outpatient model, but with a narrower clinical focus.

Others

• Ramsay Health Care: Parent conglomerate operating 480 facilities across 11 countries. Listed here as an ecosystem/strategic peer because the Surgical Centre borrows Ramsay's brand, clinical frameworks, and digital infrastructure — making the parent's strategy a leading indicator for the Wollongong site's direction.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/ramsayhealth
• YouTubeyoutube.com/user/RamsayHealthAu
• Facebookfacebook.com/RamsayHealth
• LinkedInlinkedin.com/company/ramsay-surgical-centre

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ramsay Surgical Centre