Richmond Cares, Richmond Gives

What Richmond Cares, Richmond Gives does

Richmond Cares, Richmond Gives (RCRG) is a registered Canadian charity founded in 1972 as the Volunteer Richmond Information Services Society and rebranded to its current name in 2015. Operating from Richmond, British Columbia, RCRG serves as the city's central hub for volunteering and giving, working with approximately 70 local non-profit member organizations, nearly 500 active volunteers contributing close to 23,000 hours annually, and a broad base of community recipients including seniors, families, youth, child care providers, and caregivers. The organization combines a platform layer (rcrg.org) with direct service programs. The platform includes the Volunteer Now database, Community Giving (donations processed through Charitable Impact with integrated tax receipts), the MyRCRG member portal, a Community Services Directory with 530+ listings, a Community Events Calendar, and a Training Centre. Direct programs include Seniors Community Support Services, the Richmond Child Care Resource & Referral Centre (operating at RichmondKids.ca), the Richmond Christmas Fund, Leadership Richmond, and the Neighbourhood Small Grants program.

The underlying technology is a .NET web application integrated with three external SaaS platforms: Better Impact for volunteer management and application processing, Charitable Impact as the embedded donation widget and tax-receipt issuer, and Constant Contact for email marketing (Cause & Effect, Child Care Connections, Invested, Together We Care, VolunTEEN Connect newsletters). The organization has no public-facing API or SDK.

RCRG's revenue model blends multiple streams: government grants from Province of BC, Vancouver Coastal Health, Vancouver Foundation, United Way BC, City of Richmond, and the Government of Canada (New Horizons for Seniors Program); charitable donations (including the Windows of Hope campaign via Richmond Auto Mall, which has raised over $475,000 cumulatively); membership fees ($100/year for organizations, $40/year for enhanced individual accounts); in-kind retail partnerships (Safeway Seafair, PriceSmart Foods for senior grocery programs); training and workshop fees; and donation-processing facilitation. Its go-to-market is community-led: RCRG recruits volunteers and member non-profits directly, partners with healthcare and government agencies for service referrals, and reaches residents via newsletters, social media (LinkedIn, Facebook, Instagram, YouTube), community presentations, and the integrated online platform. Revenue is not publicly disclosed, but program scope and ~20-30 staff imply an annual budget in the low single-digit millions CAD range.

Name

Richmond Cares, Richmond Gives

Legal name

Richmond Cares, Richmond Gives

Website

https://rcrg.org

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

11–50 employees

Short description

Richmond Cares, Richmond Gives is a Richmond, BC-based registered charity founded in 1972 that operates as the city's volunteer and giving hub, serving ~70 member non-profits, ~500 active volunteers, and community members through an online platform (Volunteer Now, Community Giving, MyRCRG) and direct service programs including seniors support, child care referrals, and the Christmas Fund.

Ownership category

akta.pro rank

Product category

Community Volunteer and Charitable Giving Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Community Food and Housing, and Emergency and Other Relief Services (6242), Professional Organizations (81392)

SIC

Services-Social Services (8300), Services-Membership Organizations (8600)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industry

Disability Services & Independent Living Support (BPAGACAG)

Keywords

• Volunteer matching services
• Community giving platform
• Seniors support services
• Child care referrals
• Non-profit training programs

Headquarters

HQ city

Richmond

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Membership Fees: Organization memberships at $100/year providing access to website features, volunteer posting, donation acceptance, and training discounts. Individual enhanced accounts at $40/year with training discounts.
2. Donation Processing: Platform facilitating donations to member organizations, processed through Charitable Impact partnership. Tax receipts issued by Chimp: Charitable Impact Foundation.
3. Government Grants and Community Funding: Funding from government sources including Province of BC, Vancouver Coastal Health, Vancouver Foundation, and other community partners for specific programs like Better at Home, SHINE, and Neighbourhood Small Grants
4. Training and Workshop Fees: Professional development workshops and courses for non-profit sector, with fees for non-members and discounts for organization members

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

RCRG operates a community hub platform connecting volunteers, donors, and approximately 70 local non-profit organizations in Richmond, British Columbia. The organization delivers direct services including seniors support (grocery shopping, transportation, peer counselling, caregiver navigation), child care referrals, an annual Christmas Fund for low-income families, and leadership/volunteer training. Core digital offerings include the Volunteer Now matching database, Community Giving donation platform, Training Centre, and a Community Services Directory with 530+ listings.

Product overview

Richmond Cares, Richmond Gives (RCRG) operates a multi-service community platform that combines a volunteer matching database (Volunteer Now), an online donation system (Community Giving powered by Charitable Impact), and direct service programs. The platform also includes a Member Directory, Training Centre, Community Services Directory, and Events Calendar. RCRG's direct service programs include the Richmond Child Care Resource & Referral Centre (CCRR), Richmond Christmas Fund, Seniors Community Support Services (with sub-programs like Grocery Shopping, Transportation, Senior Peer Counselling, Social Prescribing, and the Caregiver Hub), Leadership Richmond (including Youth Now and NextGen Volunteers), and Neighbourhood Small Grants. The organization functions as a hub connecting volunteers, donors, and over 70 member non-profits through its integrated platform and in-person services.

Differentiator

Problem solved

Functional benefit

Brands

• Richmond Child Care Resource & Referral Centre (CCRR): A program that promotes safe, nurturing, quality child care by offering child care referrals, play groups, and professional development for child care providers.
• Richmond Christmas Fund
• Seniors Community Support Services
• Leadership Richmond
• Neighbourhood Small Grants

Products and services

• Volunteer Now

Quantifiable outcome

• Nearly 500 volunteers contributing nearly 23,000 hours annually
• +4 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Charitable ImpactcoreTechnology or IntegrationPartnership for secure online donation processing and tax receipt issuance. Donations made through RCRG site are processed by Charitable Impact, which provides electronic tax receipts to donors.
• Seniors Services Society of BCcoreStrategic or Co-development PartnerLeads the SHINE (Seniors Housing Information and Navigation Ease) program. RCRG provides Housing Navigator to help seniors access housing supports.
• Family Caregivers of BCcoreStrategic or Co-development PartnerPartner in Richmond Family & Friend Caregiver Hub providing peer support and resources for caregivers of older adults.
• Safeway (Seafair)minorOthersGrocery partner for seniors shopping program. Orders shopped at Seafair Safeway location every Tuesday and Thursday.
• PriceSmart FoodsminorOthersGrocery partner for seniors shopping program. Orders shopped at PriceSmart Foods every Wednesday.

Scale indicators16 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Volunteer Calgary: Calgary's volunteer centre offering volunteer postings, non-profit training and community connections. Mirrors RCRG's core role as a centralized hub connecting volunteers with local non-profit opportunities.
• United Way British Columbia: Regional United Way chapter that funds and administers community programs, including Better at Home which RCRG delivers in Richmond. Directly comparable as both a community-services funder and operator of overlapping social-service programs in the same geography.
• iVolunteer (Volunteer Centre of Edmonton): Edmonton's volunteer centre offering volunteer postings and non-profit capacity-building services. Closely comparable as a municipal-level hub with the same volunteer-matching and non-profit support mission as RCRG.
• Volunteer Toronto: Toronto-based volunteer centre operating a volunteer matching database, training programs and direct community services for non-profits. Closely comparable to RCRG in its combination of volunteer matching, non-profit capacity building, and local community programming.
• CharityVillage: Canadian online job board and resource hub for the charitable sector, including volunteer postings, non-profit jobs and training. Comparable as a digital platform serving both volunteers and Canadian non-profits, overlapping with RCRG's Volunteer Now database and Training Centre.
• Volunteer Ottawa: Ottawa-based volunteer centre providing volunteer matching, non-profit training, and community programs. Directly comparable as a city-level volunteer hub with the same combination of platform services and direct programming as RCRG.
• Volunteer MBC: Volunteer centre serving Mississauga, Brampton and Caledon with volunteer matching, non-profit training and community programming. Closely comparable structure and service mix to RCRG's Information & Volunteer Centre and Training Centre.

Broad incumbents

• Volunteer Canada: National umbrella organization for volunteerism in Canada. Comparable as a higher-level convener and advocate for the volunteer sector that RCRG operates in locally, though its scope is pan-Canadian rather than municipal.
• VolunteerMatch: Largest US online volunteer matching platform, connecting volunteers with non-profit opportunities. Comparable to RCRG's Volunteer Now database but at much larger scale and pan-national, posing a competitive and benchmark reference.
• Vancouver Foundation: Major community foundation that funds the Neighbourhood Small Grants program RCRG administers in Richmond. Comparable as a larger, regionally focused philanthropic intermediary with overlapping donor and grantmaking activities.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/rcaresrgives
• YouTubeyoutube.com/user/VolunteerRichmond
• Facebookfacebook.com/rcaresrgives
• LinkedInlinkedin.com/company/richmond-cares-richmond-gives
• Instagraminstagram.com/rcaresrgives

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Richmond Cares, Richmond Gives