Gerencia Regional De Salud De Castilla Y León

What Gerencia Regional De Salud De Castilla Y León does

Gerencia Regional De Salud De Castilla Y León is a regional public health authority operating under the Junta de Castilla y León (JCYL), the regional government of Spain, and trades under the public-facing brand SACYL (Sanidad Castilla y León). Its sole operational product is the REUS (Sistema de Reclamaciones y Sugerencias) portal, a web-based registration system at reclamacionesysugerencias.saludcastillayleon.es that allows citizens and patients to formally submit complaints or suggestions regarding healthcare services delivered by public or private centers across the region's nine provinces. The system captures user/patient identifiers, representative data, the targeted healthcare unit (by province, activity type, and concertada status), and a free-text narrative, then routes the submission to the relevant unit for administrative processing, with anonymized submission and legal-representation flows also supported. Built on a straightforward web form architecture (version 1.8, copyright 2021), the portal produces downloadable confirmation receipts and feeds aggregated data for statistical use by the regional authority.

The entity has no commercial revenue model: services are free to citizens at point of use, and the organization is funded through regional government appropriations as part of Spain's public healthcare system. Its customer base is the resident population of Castilla y León who interact with the regional healthcare network — a universal, undifferentiated service segment rather than a contracted commercial account base. There is no evidence of fundraising, external investment, M&A activity, partnerships with private firms, or product diversification beyond the complaints/suggestions portal. Geographic scope is strictly limited to the nine provinces of Castilla y León, and the operating status reflects a stable administrative function rather than a growth-stage commercial enterprise.

Name

Gerencia Regional De Salud De Castilla Y León

Legal name

Gerencia Regional de Salud de Castilla y León

Website

https://reclamacionesysugerencias.saludcastillayleon.es

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1–10 employees

Short description

Gerencia Regional De Salud De Castilla Y León, operating under the Junta de Castilla y León as SACYL, runs a web-based complaints and suggestions portal (REUS) that lets citizens of the Castilla y León region formally submit and track feedback about public and private healthcare services.

Ownership category

akta.pro rank

Product category

Public Health Administration

akta.pro primary industry

State/Provincial/Regional Health Departments (HLAJAAAA)

akta.pro secondary industry

Patient Feedback, Surveys, Reputation & Experience Measurement (VoC) (HLACAEAH)

Keywords

• Public health administration
• Healthcare complaints portal
• Patient suggestion system
• Regional health authority
• Healthcare quality management

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Core offering

Gerencia Regional De Salud De Castilla Y León operates the REUS web portal, an online complaints and suggestions registration system for the SACYL regional healthcare service. Citizens can submit formal complaints or suggestions about public or private healthcare centers in Castilla y León, identify the type of facility and activity, and have their submissions tracked and routed to the relevant healthcare unit for official response and statistical analysis.

Product overview

Gerencia Regional De Salud De Castilla Y León operates a single web-based portal for complaints and suggestions management. The system is a unified online form that collects user information, complaint details, and submits them to the appropriate healthcare unit for processing. It is designed for public and private healthcare centers across the Castilla y León region.

Differentiator

Problem solved

Functional benefit

Products and services

• Sistema de Reclamaciones y Sugerencias (REUS) A web-based complaints and suggestions registration portal for the Regional Health Service of Castilla y León (SACYL). Enables citizens to submit formal complaints or suggestions about public or private healthcare centers, identify the facility type (health center, hospital, specialty center, emergency services, blood donation center, COVID-19 vaccination points, etc.), and track submissions through the Dirección General de Calidad e Infraestructuras Sanitarias for official processing and response.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves2 records

Regional players

• Servicio Gallego de Salud (SERGAS): Galicia's regional health authority; provides analogous patient complaint and suggestion channels for public healthcare centers in the Galicia autonomous community.
• Servicio Murciano de Salud: Murcia's regional health service operating under the Comunidad Autónoma de la Región de Murcia; runs citizen-facing complaint and suggestion systems for regional public healthcare.
• Servicio Aragonés de Salud (SALUD): Aragon's regional health service under the Gobierno de Aragón; provides comparable citizen complaint and suggestion infrastructure for regional healthcare facilities.
• Servicio Madrileño de Salud (SERMAS): Madrid's regional public health authority under the Comunidad de Madrid; operates parallel citizen-facing complaint, suggestion, and patient experience channels for the Madrid region's public healthcare network.
• Servicio Andaluz de Salud (SAS): Andalusia's regional health service operating under the Junta de Andalucía; runs its own citizen suggestion/complaint infrastructure across an even larger regional healthcare network.
• Servei Català de la Salut (CatSalut): Catalonia's regional public health service authority; comparable in role as the administrative body overseeing public healthcare delivery and citizen feedback channels for an autonomous community.
• Osakidetza - Servicio Vasco de Salud: Basque Country's regional health service; operates citizen-facing complaint and patient experience systems for the Basque public healthcare network under the Gobierno Vasco.
• Conselleria de Sanitat Universal i Salut Pública (Generalitat Valenciana): Valencia's regional health department operating the public healthcare network and citizen complaint channels for the Comunidad Valenciana.
• Servicio Extremeño de Salud (SES): Extremadura's regional health authority; operates patient complaint and feedback channels for public healthcare centers in the Extremadura autonomous community.

Broad incumbents

• Ministerio de Sanidad - Gobierno de España: Spain's national health ministry that sets policy and overarching patient rights frameworks applicable to all regional health services including SACYL; provides the regulatory umbrella within which regional complaint systems operate.

Market position

Strengths3 records

Weaknesses3 records

Competitive moat2 records

Key risks4 records

Key highlights4 records

Customer concentration

• LinkedInlinkedin.com/company/gerencia-regional-de-salud-de-castilla-y-le%C3%B3n

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gerencia Regional De Salud De Castilla Y León