ParagonCare | REM SYSTEMS Australia

What ParagonCare | REM SYSTEMS Australia does

ParagonCare Medical Devices, formerly known as REM SYSTEMS Australia, is a medical device distributor and service provider operating as a trading entity of Clifford Hallam Healthcare Limited, an Australian healthcare conglomerate. The company serves hospitals, clinics, and medical practices across Australia and New Zealand, organized into four specialty pillars — Specialty Diagnostics, Specialty Devices, Capital & Consumables, and Service & Technology — and a separate ParagonCare Animal Health division that supplies veterinary clinics across pharmaceuticals, medical consumables, dental, vision, equipment, general practice, and patient care categories.

The technology portfolio combines proprietary and partner-supplied medical devices: closed-system hazardous drug compounding and delivery systems for oncology, cloud-based IT systems for breast milk tracking in neonatal units, non-invasive jaundice diagnostic equipment, comprehensive IV infusion sets and accessories for emergency, surgery, critical and intensive care, pain management systems for hospital and home use, and surgical instruments sourced from principal partners Coloplast (kidney and bladder health), CIVCO Medical Solutions (transperineal procedures), and STERIS (surgical instruments). The company holds a QMS certification (certificate AUSS_81841222) for its quality management system.

Revenue is generated through a B2B enterprise field-sales motion selling capital equipment and consumables on quote-based, multi-year contracts, supplemented by a professional services revenue stream covering equipment repair, preventative maintenance, electrical safety testing, commissioning, and total equipment management. Service delivery is supported by a dedicated technical support call centre and a field team of over 50 service engineers across Australia and New Zealand. Pricing is not publicly disclosed; a parallel e-commerce storefront (LabGear Australia) exists for selected product categories. The business is privately held as part of the Clifford Hallam Healthcare Limited group, and no public listing, ticker, or investor structure is disclosed.

Name

ParagonCare | REM SYSTEMS Australia

Legal name

Clifford Hallam Healthcare Limited trading as Paragon Care Australia

Website

https://remsystems.com.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

ParagonCare Medical Devices distributes and services medical devices, surgical equipment, and consumables to hospitals, clinics, and veterinary practices across Australia and New Zealand, spanning critical care, infusion, oncology, neonatal, pharmacy, and surgical specialty pillars.

Ownership category

akta.pro rank

Product category

Medical Device Distribution

NAICS

Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers (423450), Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers (42345)

SIC

Wholesale-Medical, Dental & Hospital Equipment & Supplies (5047), Surgical & Medical Instruments & Apparatus (3841)

akta.pro primary industry

Medical Supplies & Consumables Wholesale (Non-Device) (CRAOAHAE)

akta.pro secondary industries

Perioperative Supply Chain, Instruments & Surgical Logistics (HLAFAIAO), Veterinary Vaccine & Biologics Distributors (HLAMAIAC)

Keywords

• Medical device distribution
• Healthcare equipment supply
• Infusion therapy products
• Oncology drug compounding
• Veterinary medical supplies

Headquarters

HQ city

Eastern Creek

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Others

Revenue model

1. Medical Devices and Consumables Sales: Sale of medical devices, equipment, and consumables to healthcare providers including hospitals, clinics, and veterinary practices. Revenue generated through product sales across specialty pillars including critical care, infusion therapy, oncology, pharmacy, surgical equipment, and neonatal/paediatric care.
2. Service and Support Contracts: Technical support, equipment repair, preventative maintenance, electrical safety testing, commissioning, and total equipment management services. The company maintains over 50 service engineers providing lifecycle support.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

ParagonCare distributes specialized medical devices, equipment, and consumables to healthcare providers across Australia and New Zealand, covering critical care, infusion therapy, oncology, pharmacy, neonatal/paediatric care, pain management, and surgical equipment. The company also distributes veterinary pharmaceuticals, consumables, dental, vision, and equipment products through its animal health division, supported by over 50 service engineers offering equipment repair, preventative maintenance, electrical safety testing, commissioning, and total equipment management.

Product overview

ParagonCare operates as a multi-divisional medical device and animal health company with two primary business segments: Medical Devices (focused on human healthcare) and Animal Health (veterinary solutions). The Medical Devices division encompasses seven specialty pillars: Critical Care, Infusion Therapy, Newborn & Paediatric Care, Oncology, Pain Management, Pharmacy, and Surgical Equipment & Consumables. The Animal Health division covers seven product categories: Pharmaceuticals, Medical Consumables, Dental, Vision, Equipment, General Practice, and Patient Care & Animal Handling. The company functions as a distributor and service provider, offering both capital equipment and consumable products across Australia and New Zealand, with technical support services including equipment repair, preventative maintenance, and electrical safety testing.

Differentiator

Problem solved

Functional benefit

Products and services

• Critical Care Solutions Specialized medical devices and consumables for treatment and care of critically ill patients, including products for infusion therapy, blood purification, and pain management in hospital ICUs, EDs, and critical care settings.
• Infusion Therapy
• Newborn & Paediatric Care
• Oncology Solutions
• Pain Management Systems
• Pharmacy Products
• Surgical Equipment & Consumables
• Service & Technology Support
• Veterinary Pharmaceuticals
• Veterinary Medical Consumables
• Veterinary Dental Solutions
• Veterinary Vision Products
• Veterinary Equipment
• General Practice Products
• Patient Care & Animal Handling

Quantifiable outcome

• Over 50 service engineers providing on-ground support across Australia and New Zealand

Named customers1 record

Segments7 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• ColoplastcoreStrategic or Co-development PartnerColoplast provides kidney and bladder health solutions that are distributed through ParagonCare's surgical equipment division. ParagonCare offers these products as part of their comprehensive surgical equipment and consumables portfolio for healthcare facilities.
• CIVCO Medical SolutionscoreStrategic or Co-development PartnerCIVCO provides equipment and accessories for transperineal procedures. These are distributed through ParagonCare's surgical division as part of their advanced surgical equipment offerings.
• STERIScoreStrategic or Co-development PartnerSTERIS provides surgical instruments that are offered through ParagonCare's surgical equipment and consumables division. The partnership provides healthcare facilities with access to STERIS surgical instrumentation.

Scale indicators2 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Ansell Limited: Australian-headquartered manufacturer of medical and industrial gloves and protective equipment. Overlaps with ParagonCare's consumables and chemosafety categories, particularly protective gowns and gloves for pharmacy compounding, though Ansell is a manufacturer rather than distributor.
• Healius: Australian healthcare operator across pathology, imaging, and day hospitals. Adjacent healthcare services exposure with overlapping ANZ hospital and diagnostic customer footprint.
• Cardinal Health: Global healthcare distributor and medical products manufacturer. Comparable in distribution model, hospital customer base, and consumables/medical device portfolio, though operating primarily in the US.
• Henry Schein: Global healthcare distributor serving medical, dental, and veterinary customers. Comparable distribution model and product breadth, though operating globally rather than concentrated in ANZ.
• McKesson: Global healthcare distribution and biopharma services company. Comparable as a broad medical device and pharmaceutical distributor with enterprise hospital customers, though at vastly greater scale and global scope.

Regional players

• Fisher & Paykel Healthcare: New Zealand-based manufacturer of respiratory care, acute care, and operating room medical devices. Geographic and product adjacency with ParagonCare's critical care and surgical portfolios.
• Ramsay Health Care: Operator of private hospitals across Australia and is a key enterprise customer for ParagonCare's medical devices. Included as the demand-side counterpart representing the hospital customer base.

Emerging players

• Nanosonics: Australia-based infection prevention medical device company. Adjacent in infection control and sterilisation themes that intersect with ParagonCare's pharmacy compounding safety and surgical instrument categories.

Direct peers

• EBOS Group: Largest Australia/New Zealand healthcare, medical device, and pharmaceutical distributor. Directly comparable multi-specialty distribution model across AU/NZ with overlapping product categories in medical devices, consumables, and animal health.
• Device Technologies: Australia and New Zealand medical device and consumables distributor focused on specialty clinical areas. Comparable in go-to-market (hospital specialty sales), product breadth, and ANZ geographic footprint to ParagonCare's medical devices division.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/rem-systems-medical-australia

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ParagonCare | REM SYSTEMS Australia