Resolve Counselling Services Kingston

Name

Resolve Counselling Services Kingston

Legal name

Resolve Counselling Services Canada

Website

https://resolvecounselling.org

Company type

Private

Founded year

1968

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Mental Health Counselling Services

NAICS

Individual and Family Services (6241), Child and Youth Services (62411), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM), Financial Assistance & Benefits Navigation Services (BPAGAEAK)

Keywords

• Mental health counselling
• Family counselling services
• Financial counselling services
• Employee assistance programs
• Child youth counselling

Headquarters

HQ city

Kingston

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Client Fees (Sliding Scale): Fees charged on a sliding scale based on income and family size. Subsidy Level 1 at $15/session, with higher levels ($40, $65, $90) and full fee of $130/session. Some programs (Women's Counselling) are free. This provides accessible counselling while generating revenue.
2. Government Grants and Funding: Funding from Ministry of Community & Social Services, Ministry of Attorney General, and other government bodies. Funds clinical programs including Women's Counselling, Adult Protective Services, and youth services.
3. United Way Donations: Funding from United Way of KFL&A supports programs and enables provision of free or low-cost counselling services to community members who cannot afford fees.
4. Employee Assistance Program (EAP) Fees: FSEAP Kingston provides EAP services to employers and organizations, generating fee-for-service revenue from workplace wellness contracts.
5. Community Donations: Voluntary donations from community members and fundraising campaigns such as Walk for Wellness support the organization's ability to offer accessible services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Resolve Counselling Services Canada is a not-for-profit community counselling agency delivering in-person and walk-in counselling across South Eastern Ontario. It provides individual, family, couples, child and youth, intimate partner violence, financial wellness, developmental disability, and workplace Employee Assistance Program (FSEAP) services through offices in Kingston, Ottawa, and Napanee, supported by a sliding-scale fee structure.

Product overview

Resolve Counselling Services Canada is a not-for-profit community counselling agency offering a comprehensive range of professional counselling services across Southeastern Ontario. The organization provides services through multiple program areas: Child & Youth Services (including counselling, housing support, and peer programs), Intimate Partner Violence programs (women's counselling, family court support, PAR, Caring Dads), Individual & Family Services (individual/family/couples counselling, group counselling, walk-in clinic), Developmental Disability Services (Adult Protective Services, Brief Services), Employee/Employer Assistance (FSEAP, Consulting Services), and Financial Wellness services. The organization operates as a unified platform of counselling services rather than distinct software products, serving over 100,000 clients over 50+ years through offices in Kingston, Ottawa, and Napanee.

Differentiator

Problem solved

Functional benefit

Brands

• FSEAP Kingston: Family Services Employee Assistance Program - provider of Employee Assistance Programs (EAP), Employee and Family Assistance Programs (EFAP), Member Assistance Programs, and Member and Family Assistance Programs serving organizations and employees across the region.
• Family Services Employee Assistance Program (FSEAP)

Products and services

• Individual & Family Counselling

Quantifiable outcome

• 100,000+ clients served over 50+ years
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

19 partnerships are on record, tiered core, major and supporting.

• United Way of KFL&AcoreOthersMajor funding partner providing donations that support programs and enable free or low-cost counselling services to community members who cannot afford fees.
• Ministry of Community & Social Services (Ontario)coreOthersGovernment funder supporting Women's Counselling program, Adult Protective Services, and youth services with Ministry grants.
• Ministry of the Attorney General (Ontario)coreOthersGovernment funder supporting family law and justice-related counselling programs.
• Ontario Trillium FoundationmajorOthersProvincial funding agency providing grants to support community programs and services.
• City of KingstonmajorOthersMunicipal government partner providing funding support for community services.
• Government of CanadamajorOthersFederal government funding through various national health and social programs.
• Community Foundation for Kingston & AreasupportingOthersLocal community foundation providing philanthropic support for community programs.
• Mood Disorders Society of CanadasupportingOthersNational mental health organization partnership for resources and support coordination.
• Family Service OntariomajorOthersProvincial association membership providing network support, best practices, and advocacy for family services.
• Family Services EAP (FSEAP)coreOthersNational EAP network providing employee assistance program services and brand partnership.
• Kingston Interval HousecoreOthersEmergency shelter for women and children experiencing violence; referral and service coordination partner.
• Family and Children's Services of Frontenac, Lennox & AddingtoncoreOthersChildren's Aid Society providing referrals and coordination for child welfare services.
• Community Living KingstonmajorOthersOrganization supporting individuals with developmental disabilities; service coordination partner.
• OngwanadamajorOthersOrganization serving individuals with developmental disabilities; referral and service coordination.
• Sexual Assault Centre KingstoncoreOthersLocal sexual assault centre providing referrals and coordinated support for survivors.
• North Kingston Community Health CentremajorOthersCommunity health centre providing coordinated healthcare and social services referrals.
• Kingston Military Family Resource CentremajorOthersSupport services for military families including counselling referrals for military survivors of sexual misconduct.
• Developmental Services Ontario (DSO)coreOthersAccess point for adult developmental services funded by Ministry of Children, Community and Social Services; provides referrals to Resolve.
• Crisis Care Network (USA)supportingTechnology or IntegrationStrategic alliance with U.S. critical incident response leaders for incident response services in Canada.

Scale indicators5 records

Recent moves10 records

Expansion highlights6 records

Regional players

• Kingston Interval House: Local Kingston women's shelter and IPV service provider that is both a formal referral partner and adjacent competitor for Women's Counselling and IPV program funding. Operates in the same South Eastern Ontario catchment with overlapping mission.

Others

• ConnexOntario: Ontario-government-funded helpline and service directory for mental health, addictions, and gambling services. Functions as a referral channel and partial substitute for Resolve's walk-in clinic and online intake, capturing clients who might otherwise reach Resolve through community referrals.
• 211 Ontario: Province-wide information and referral service for community, social, health, and government services. Partners with Resolve on the Men's Counselling Link Program and represents both a referral source and an emerging competitor in the information/counselling access layer.

Direct peers

• Family Service Toronto: Toronto-based non-profit offering individual, family, and couple counselling, EAP services, and community programs. Operates the same Family Service Ontario membership network and FSEAP brand as Resolve, with directly comparable service offerings at larger scale.
• Family Services of Greater Vancouver: British Columbia non-profit delivering counselling, EAP, immigration services, and gender-based violence support. Highly comparable service breadth and funding mix (United Way, government grants, sliding-scale fees) to Resolve, with multi-site operations.
• Catholic Family Services of Hamilton-Wentworth: Faith-affiliated non-profit offering individual, couple and family counselling, EAP, and women's services across the Greater Hamilton and Niagara region. Mirrors Resolve's model of community referrals, sliding-scale fees, and FSEAP-branded employer services.
• Canadian Mental Health Association - KFL&A: Local branch of Canada's largest community mental health non-profit, providing counselling, case management, and crisis services in Kingston. Directly comparable in mission, funding model (government grants + donations), and client base in the same geographic market.
• Jewish Family & Child Service (Toronto): Non-profit family service agency offering individual/family counselling, violence against women support, and developmental services. Operates a comparable multi-program social service model with sliding-scale fees and government grant funding.

Broad incumbents

• Morneau Shepell (now TELUS Health): Canada's largest EAP provider offering workplace wellness, mental health, and crisis services. Competes head-to-head with Resolve's FSEAP Kingston sub-brand for employer EAP contracts across Ontario and represents the primary scale threat to that revenue stream.
• Kids Help Phone: National non-profit providing e-mental health services for youth across Canada. Overlaps with Resolve's Child & Youth Counselling, Youth Peer Support, and Menopause/Youth programs, and competes for the same youth-focused government and donor funding pools.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/resolve-counselling-services-kingston

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Resolve Counselling Services Kingston