Resolve West

What Resolve West does

Resolve West is an independent UK charity that delivers conflict resolution, restorative justice, and hate crime and discrimination services across Bristol, Bath, South Gloucestershire, North Somerset, and Somerset. Originally founded in 1987 as Bristol Mediation — one of the first community mediation organisations in the UK — it was renamed Resolve West in 2019 to reflect the broadening of its work beyond mediation into victim-offender restorative justice, hate crime and discrimination support, organisational conflict resolution, and structured training. It operates from a single headquarters in Easton, Bristol, and is structured as a non-profit company limited by guarantee, registered as a charity in England and Wales since 1991.

Service delivery is practitioner-led rather than technology-led: an 11-person staff team coordinates a pool of more than 65 trained volunteer practitioners who handle referrals and self-referrals from individuals, statutory agencies (police, housing providers, local authorities, schools, probation, criminal justice and social services), and voluntary agencies. Cases are facilitated face-to-face, via shuttle, through letters, audio/video messages, or on Zoom, in homes, workplaces, or neutral venues, with interpreters available. Core products are Neighbourhood Conflict Resolution, Organisational Conflict Resolution, Restorative Justice Services, Hate Crime and Discrimination Services (delivered under the Bristol Hate Crime and Discrimination Services partnership), Referral Services for partner agencies, and a Training Services catalogue covering restorative justice, mediation, conflict coaching, and active listening.

The revenue model combines commissioned services paid by statutory and criminal justice commissioners, online donations at tiered levels (£5 to £750), annual fundraising (target of approximately £65,000 per year to supplement commissioned income), and paid training courses for organisations and individuals. Services are free for local authority and housing association tenants; other pricing is not publicly disclosed. The organisation holds Restorative Justice Council Registered Service Provider status (February 2024) and the Civil Mediation Council Community Mediation Standard (July 2024), and is part of partnerships including Bristol Hate Crime and Discrimination Services and Restorative Bristol.

Name

Resolve West

Legal name

Resolve West Limited

Website

https://resolvewest.org

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

Resolve West is an independent UK charity delivering conflict resolution, restorative justice, hate crime support, and training across Bristol, Bath, South Gloucestershire, North Somerset, and Somerset, serving individuals, statutory agencies, and community groups via trained staff and 65+ volunteers.

Ownership category

akta.pro rank

Product category

Community Mediation Services

NAICS

Other Individual and Family Services (624190), Human Rights Organizations (813311), Educational Support Services (611710)

SIC

Services-Social Services (8300)

akta.pro primary industry

Alternative Dispute Resolution & Restorative Justice Programs (BPAIAFAL)

akta.pro secondary industries

Transitional Justice, Accountability & Reparations (BPADAGAL), Restorative Practices, Conflict Resolution & Discipline Alternatives (EDAKAMAG)

Keywords

• Conflict resolution services
• Restorative justice services
• Community mediation
• Hate crime support
• Workplace mediation

Headquarters

HQ city

Bristol

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Commissioned Services: Resolve West receives payment for some of its work from statutory agencies, local authorities, police, and criminal justice commissioners who commission their conflict resolution, restorative justice, and hate crime services.
2. Donations: Independent charity relying on public donations at various levels (£5, £20, £50, £100, £500, £750) to support victims of crime, practitioners, travel costs, and volunteer training. Donations are processed online.
3. Annual Fundraising: The organisation states it needs to raise around £65,000 each year through donations, fundraising activities, and events to continue operations beyond commissioned work.
4. Training Services: Resolve West offers paid training courses spanning all service areas, suitable for organisations, partner agencies, and individuals. Courses include Introduction to Restorative Justice (half day), Restorative Justice Facilitation (3 days), Understanding Conflict (half day), Active Listening (half day), Conflict Coaching Part One (3 days), and Facilitating Those in Conflict/Mediation (2 days).

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Resolve West is an independent charity that provides conflict resolution and restorative justice services to individuals, communities, and organisations across Bristol, Bath, South Gloucestershire, North Somerset, and Somerset. Core offerings include neighbourhood and organisational conflict resolution, restorative justice between victims and offenders of crime, hate crime and discrimination support delivered via the Bristol Hate Crime and Discrimination Services partnership, structured referral pathways for statutory agencies, and paid practitioner training courses.

Product overview

Resolve West is a charity providing conflict resolution and restorative justice services across Bristol, Bath, South Gloucestershire, North Somerset, and Somerset. The organisation offers a portfolio of service modules centred on three core offerings: Neighbourhood Conflict Resolution (addressing community disputes), Organisational Conflict Resolution (workplace and business disputes), and Restorative Justice Services (facilitating communication between crime victims and offenders). These core services are supplemented by Hate Crime & Discrimination Services, Referral Services for partner agencies, and Training Services for organisations and individuals. The service delivery model relies on trained practitioners who facilitate direct meetings, shuttle mediation, or written/audio communications depending on client needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Neighbourhood Conflict Resolution
• Organisational Conflict Resolution
• Restorative Justice Services
• Hate Crime & Discrimination Services
• Referral Services
• Training Services

Quantifiable outcome

• 94% of victims involved in Restorative Justice said it directly increased their sense of safety
• +4 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and secondary.

• Bristol City CouncilcoreStrategic or Co-development PartnerResolve West works in partnership with Bristol City Council on community conflict resolution and restorative justice initiatives, serving residents across the Bristol area.
• Avon & Somerset PolicecoreStrategic or Co-development PartnerAvon & Somerset Police refer victims and cases to Resolve West and collaborate on criminal justice matters. The force is a key referral source and strategic partner in delivering restorative justice.
• Office of the Police and Crime CommissionercoreStrategic or Co-development PartnerResolve West partners with the Office of the Police and Crime Commissioner for commissioning and policy involvement in restorative justice and victim support services.
• Bristol Hate Crime and Discrimination Services (BHCDS)coreStrategic or Co-development PartnerResolve West is part of the BHCDS partnership, offering Conflict Resolution services to people affected by discrimination or hate crime in Bristol, in addition to restorative justice services across the wider region. BHCDS provides funding for hate crime cases.
• Housing providerscoreStrategic or Co-development PartnerLocal housing providers and housing associations refer tenants to Resolve West for conflict resolution services and collaborate on neighbourhood dispute cases. Services may be free for housing association tenants.
• Restorative BristolsecondaryStrategic or Co-development PartnerResolve West works as part of Restorative Bristol, a group that helps promote restorative work and influence local policy decisions. Jules, the Director, chairs Restorative Bristol.
• Bristol Hate Crime and Discrimination Services (BHCDS) - High Support Services Tackling Hate and Discrimination groupsecondaryStrategic or Co-development PartnerResolve West partners with BHCDS to train proxy victims for use in hate crime restorative justice cases. This group coordinates responses to hate crime across Bristol.
• Youth offending teamscoreStrategic or Co-development PartnerLocal youth offending teams use restorative justice as part of their response to young offenders and work with Resolve West to facilitate communication between young people and victims.
• Criminal Justice AgenciescoreStrategic or Co-development PartnerBroader criminal justice agencies including probation and courts work with Resolve West to offer restorative justice as an alternative or supplement to formal criminal justice processes.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Victim Support: National UK charity providing emotional and practical support to victims of crime, including court-based Witness Service. Comparable to Resolve West as a victim-centred alternative pathway, but operating at national scale across all crime types rather than specialising in RJ and mediation.
• Citizens Advice: Large UK advice charity supporting people with a wide range of disputes including neighbour, consumer and discrimination issues. Comparable to Resolve West at the demand layer (community members in conflict) but addresses disputes through advice and referral rather than mediation or RJ.
• Centre for Justice Innovation: UK charity that develops and pilots new approaches in criminal justice, including restorative justice programmes. Comparable to Resolve West's RJ work through shared policy influence and MoJ-aligned evidence base, but operates as a research/advocacy body rather than direct service provider.

Direct peers

• Why Me?: National UK charity dedicated exclusively to promoting and delivering Restorative Justice. Directly comparable to Resolve West's RJ service in mission, service model, and reliance on MoJ outcomes data to influence commissioning.
• Restorative Solutions: UK restorative justice provider delivering RJ across criminal justice, schools and workplaces. Comparable to Resolve West as an RJC-accredited RJ practitioner, but operates nationally with paid practitioner teams rather than a volunteer-led model.
• Calm Mediation: London-based community mediation charity delivering neighbour dispute mediation and trained community mediators. Directly comparable to Resolve West's original Bristol Mediation remit; one of Resolve West's trustees (Silvia Laraia) was previously a Calm Mediation volunteer.
• Community Resolve: UK community mediation and conflict resolution provider offering neighbourhood and workplace mediation. Closely comparable to Resolve West's core neighbourhood and organisational conflict resolution services, with a similar volunteer-driven charity model.

Emerging players

• Switchboard LGBT: UK charity providing helpline and support for LGBT+ people, including victims of hate crime. Comparable to Resolve West's hate crime and discrimination work in the BHCDS partnership, but with a national helpline focus rather than face-to-face RJ and mediation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/resolvewest

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Resolve West