Arizona Registrar of Contractors

What Arizona Registrar of Contractors does

The Arizona Registrar of Contractors (AZ ROC) is a state government regulatory agency established in 1931 that licenses and regulates more than 60,000 residential and commercial contractors operating in Arizona. The agency is headquartered at 1700 W. Washington St., Phoenix, with a 54-person staff and statutory authority granted under Arizona Revised Statutes Title 32, Chapter 10. Its mission is to protect public health, safety, and welfare through contractor competency standards, complaint investigation, and consumer financial protection.

AZ ROC operates primarily through its ROC Online Customer Portal (azroc.my.site.com), which supports license applications, renewals, updates, complaint submissions, license ID card access, and contractor search. The portal is supplemented by the 2024-launched ROC-E AI chatbot (English and Spanish), the free Applicant Education Seminar series with YouTube reinforcement, a Phoenix walk-in service center, and a mail submission channel. Core service lines include licensing across 60+ trade classifications, complaint investigation of both licensed and unlicensed activity, the Residential Recovery Fund (capped at $30,000 per residence, $200,000 per license), and the Building Confidence inspection program for workmanship disputes on residential work within two years of completion.

The agency's funding model is non-commercial: it is supported by state appropriations, license application and renewal fees, license bonds (ranging from $2,500 to $100,000 depending on trade and volume), $50 late renewal fees, and Recovery Fund assessments on residential contractors. Fee waivers are extended to veterans and active-duty military spouses. The agency does not operate under conventional commercial revenue or funding-round mechanics; it serves two principal constituencies, licensed contractors (compliance, renewal, classification) and Arizona homeowners/property owners (verification, complaint filing, Recovery Fund claims).

Name

Arizona Registrar of Contractors

Legal name

Arizona Registrar of Contractors

Website

https://roc.az.gov

Company type

Private

Founded year

1931

Operating status

Operating

Headcount range

51–100 employees

Short description

The Arizona Registrar of Contractors is a state government agency, established in 1931, that licenses and regulates over 60,000 residential and commercial contractors in Arizona through an online portal, complaint investigations, the Residential Recovery Fund, and the Building Confidence inspection program.

Ownership category

akta.pro rank

Product category

Government Contractor Licensing and Regulation

NAICS

Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

akta.pro primary industry

State/Provincial Licensing, Permitting & Regulatory Administration (Cross-sector) (BPAIABAO)

akta.pro secondary industries

Construction & Trades Licensure (Contractor, Electrician, Plumber, HVAC CE) (EDAAALAH), Licensing & Permitting Authorities (General) (BPAIAOAB)

Keywords

• Contractor licensing
• Regulatory compliance
• License verification
• Consumer protection
• Contractor regulation

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Licensing Fees: Government regulatory agency funded through licensing fees, bond assessments, and Recovery Fund contributions from licensed contractors. Revenue generated from license application fees, renewal fees, late fees ($50 for late renewal), and Recovery Fund assessments.
2. Recovery Fund Assessments: Residential contractors must either pay into the Recovery Fund or post a second bond of $200,000. The Recovery Fund provides financial protection to homeowners with maximum payout of $30,000 per residence and $200,000 per contractor license.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

The Arizona Registrar of Contractors licenses and regulates over 60,000 residential and commercial contractors operating in Arizona. It administers license applications, renewals, and updates through an online customer portal, investigates complaints against licensed and unlicensed contractors, manages the Recovery Fund (up to $30,000 per residence) for residential homeowners, and runs the Building Confidence Program for workmanship inspections.

Product overview

The Arizona Registrar of Contractors is a government regulatory agency that licenses and regulates over 60,000 residential and commercial contractors in Arizona. The agency operates primarily through its ROC Online Customer Portal for all licensing services, supplemented by ROC-E (an AI chatbot for FAQs and complaint assistance). Core services include contractor licensing (new applications, renewals, updates), complaint investigation against licensed and unlicensed contractors, the Recovery Fund (financial protection up to $30,000 per residence), and the Building Confidence Program for workmanship inspections. The agency maintains a comprehensive license classification system covering general engineering, commercial contracting, residential contracting, specialty trades, and dual licenses. The public-facing Contractor Search tool enables verification of contractor credentials and bond status.

Differentiator

Problem solved

Functional benefit

Products and services

• ROC Online Customer Portal Web-based self-service portal where Arizona contractors submit license applications, renewals, updates, and complaints, and access license ID cards. Available 24/7 to licensed contractors and the public.
• ROC-E AI Chatbot Bilingual AI chatbot (English and Spanish) accessible via the website's chat icon that answers frequently asked questions and assists users with submitting complaints against contractors.
• Applicant Education Seminar Free virtual seminar (English and Spanish) that walks prospective contractor license applicants through the licensing process and common mistakes that delay approvals. Short instructional videos are also available on the AZ ROC YouTube channel.
• Recovery Fund Financial protection program for residential homeowners providing compensation up to $30,000 per residence and a maximum of $200,000 per contractor license when contractor bonds are insufficient to cover losses from defective work.
• Building Confidence Program Inspection program allowing property owners or contractors to request ROC construction investigator visits to review workmanship questions on residential construction completed within two years.
• Contractor Search Public online search tool allowing consumers to verify Arizona contractor licenses, check license status, and view bond information.
• Online Complaint Filing Online service portal for filing formal complaints against licensed and unlicensed contractors, including case tracking and investigator assignment.
• License Classifications System Comprehensive classification system of over 60 license categories for residential, commercial, dual, and specialty contractors, including general engineering, commercial contracting, residential contracting, specialty trades, and solar.

Quantifiable outcome

• Over 60,000 contractors licensed and regulated

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability3 records

Feature2 records

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• California Contractors State License Board (CSLB): California's state agency that licenses and regulates approximately 280,000 contractors across 44 license classifications. It is the most direct functional analog to AZ ROC, performing the same licensing, examination, complaint investigation, and enforcement functions at a larger scale.
• Florida Construction Industry Licensing Board: Florida's licensing board for construction contractors, operating under the Department of Business and Professional Regulation. It performs equivalent licensing, examination, and disciplinary functions as AZ ROC and is administered through a comparable online portal and complaint system.
• Texas Department of Licensing and Regulation: Texas's state agency that licenses and regulates multiple trades including water well drillers, electricians, and various other licensed professions. While broader in scope than AZ ROC, it performs equivalent licensing, examination, and enforcement functions for the construction trades within Texas.
• Oregon Construction Contractors Board (CCB): Oregon's state agency that licenses contractors, administers a homeowner recovery fund (similar to AZ ROC's Recovery Fund), and investigates complaints. Highly comparable in mandate, structure, and consumer protection orientation.
• Nevada State Contractors Board: Nevada's state agency that licenses residential, commercial, and specialty contractors with comparable bond tiers, classification systems, and disciplinary procedures. Operates as a direct regional counterpart to AZ ROC with nearly identical mandate.

Others

• NASCLA (National Association of State Contractors Licensing Agencies): Industry association of state contractor licensing agencies that AZ ROC interacts with for accredited exams (KB-1, KB-2, CR-11, etc.). Functions as an ecosystem enabler for reciprocal licensing across member states.

Broad incumbents

• Washington State Department of Labor & Industries: Washington's broader state agency that includes contractor registration, electrician licensing, and a contractor bond/restitution fund. Wider mandate than AZ ROC but performs equivalent contractor licensing and enforcement functions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/arizona-registrar-of-contractors

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arizona Registrar of Contractors