The Royal Haciendas All Suites Resort & Spa

What The Royal Haciendas All Suites Resort & Spa does

The Royal Haciendas All Suites Resort & Spa is a beachfront all-suites resort located in Playa del Carmen, Riviera Maya, Mexico, operating under the Royal Resorts brand and integrated into Holiday Inn Club Vacations Incorporated (HICV), a private vacation ownership company founded in 1982 and headquartered in Orlando, Florida. The property is legally held by Operadora Corporativa Miró, S.A. de C.V. in Mexico and serves family vacationers, couples and romance travelers (including weddings and honeymoons), and travel agents booking clients into the Mexican Caribbean. Core offerings include fully equipped hacienda-style villa accommodations, three modular rate plans (Accommodation Only, Breakfast Included, and All-Inclusive with unlimited meals, beverages, water sports, and entertainment), a Resort + Flight bundle with up to 44% discount, wedding and adventure excursion packages, and a Kids Club for ages 4-12.

The business operates on a direct-to-consumer and channel-partner model. Distribution is through the Royal Reservations website (royalreservations.com, which is being migrated to HolidayInnClub.com), a toll-free US call center (1-888-387-4755), a WhatsApp booking line, and a travel agent portal offering 15% commission. Pricing is unit-based starting at $279 USD per night, with pay-as-you-go billing, seasonal variability, and payment processed by Caribbean Islands Travel LLC in Fort Lauderdale, Florida. The technology stack is a standard online booking platform with an integrated reservation management system, standard credit card payment integrations, and basic web analytics and remarketing tools; no AI/ML capabilities, public APIs, or mobile applications are documented. The property is one of four Royal Resorts in the Mexican Caribbean (alongside The Royal Sands, The Royal Cancun, and Grand Residences) and is licensed to use the Holiday Inn brand under an IHG agreement that includes participation in the IHG One Rewards program.

Name

The Royal Haciendas All Suites Resort & Spa

Legal name

Operadora Corporativa Miró, S.A. de C.V.

Website

https://royalreservations.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

The Royal Haciendas is a beachfront all-suites resort in Playa del Carmen, Riviera Maya, Mexico, operated under the Royal Resorts brand and owned by Holiday Inn Club Vacations Incorporated. It serves families, couples, and travel agents through direct booking, call center, and travel agent channels with modular rate plans and bundled vacation packages.

Ownership category

akta.pro rank

Product category

Beach Resort Hospitality

NAICS

Hotels (except Casino Hotels) and Motels (72111)

SIC

Hotels & Motels (7011)

akta.pro primary industry

Luxury All-Inclusive Resorts (THAGACAI)

akta.pro secondary industry

Beachfront & Island Luxury Resorts (THAGACAA)

Keywords

• Beachfront resort accommodations
• All-inclusive vacation packages
• Destination wedding venues
• Spa and wellness services
• Family resort activities

Headquarters

HQ city

Cancun

HQ country

Mexico

HQ region

Latin America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Room Reservations: Direct room bookings at daily/nightly rates starting from $279 USD per night for The Royal Haciendas. Rates vary by season and room category.
2. All-Inclusive Packages: All-inclusive plan providing unlimited meals, beverages, snacks, entertainment, water sports, and access to resort amenities and activities. Premium surcharges apply for select food and beverages.
3. Resort + Flight Packages: Bundled vacation packages combining accommodation with round-trip flight tickets to Cancun International Airport, offering up to 44% discount.
4. Travel Agent Commissions: Travel agents earn 15% commission on sales (calculated on rate before taxes) through the dedicated Travel Agent portal.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

The Royal Haciendas All Suites Resort & Spa is a luxury beachfront all-suites resort in Playa del Carmen, Riviera Maya, Mexico, offering fully equipped villa-style accommodations in a Mexican hacienda architectural style. Guests can choose between All-Inclusive, Accommodation-Only, and Breakfast-Included rate plans, with supplementary services such as 24-hour room service, multiple gourmet restaurants, a spa, water sports, Kids Club activities, destination weddings, and adventure excursions. Bookings are sold directly through Royal Reservations' website and call center, with a travel agent portal providing 15% commission and bundled Resort + Flight packages.

Product overview

The Royal Haciendas All Suites Resort & Spa is a luxury beachfront vacation resort in Playa del Carmen, Riviera Maya, Mexico, operated by Royal Resorts under the Holiday Inn Club Vacations brand. The property offers all-suites accommodations in a Mexican hacienda architectural style. It operates as a unified resort offering with multiple rate plans and packages: the core product is the all-suites accommodation, supplemented by modular add-ons including All-Inclusive, Accommodation Only, and Breakfast Included rate plans, as well as bundled Resort + Flight packages. Additional services include airport transportation, 24-hour room service, virtual tours, family-oriented Kids Club activities, adventure excursions, and dedicated wedding planning. The resort is bookable through direct website and call center channels, a travel agent portal offering 15% commissions, and integrates standard credit card payment processors. A loyalty program (My Royal) provides subscriber-exclusive benefits.

Differentiator

Problem solved

Functional benefit

Products and services

• The Royal Haciendas All Suites Resort & Spa A luxury beachfront all-suites resort in Playa del Carmen, Riviera Maya, Mexico, featuring fully equipped hacienda-style villas with full kitchens, multiple dining venues, spa, water sports, and family amenities for leisure travelers.
• All-Inclusive Plan An all-inclusive package add-on that provides unlimited meals and beverages at gourmet and specialty restaurants, snacks and drinks at bars and lounges, entertainment, water sports, family activities, and 24-hour room service for guests staying at The Royal Haciendas.
• Resort + Flight Package A bundled vacation package that combines Royal Haciendas accommodation with round-trip flight tickets to Cancun International Airport, offering up to 44% discount versus separate purchases; select packages include airport transportation.
• Wedding Packages Beachside wedding planning services at The Royal Haciendas, providing dedicated wedding planners, venue setup, and coordination of ceremonial details for couples hosting destination weddings in the Riviera Maya.
• Adventure Experiences Adventure and ecotourism excursions bookable by resort guests, including zip lines, ATV jungle tours, cenote diving, jetpack water sports, and eco-adventure experiences in the Riviera Maya region.

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature1 record

Partnerships

Four partnerships are on record, tiered core, minor and supporting.

• Holiday Inn Club Vacations IncorporatedcoreStrategic or Co-development PartnerHoliday Inn Club Vacations Incorporated (HICV) is the parent company that owns and operates the Royal Resorts brand. Based in Orlando, Florida, HICV has been a leader in the vacation ownership industry since 1982. The company transformed Royal Resorts into part of its portfolio, extending the resort network across the US and Mexican Caribbean. The integration includes participation in the IHG One Rewards program.
• Caribbean Islands Travel LLCminorOthersCredit card charges for The Royal Haciendas reservations appear under '8887214451 ROYALRES or Royal Reservations 888-721-4451' sourced from Caribbean Islands Travel LLC located in Fort Lauderdale, Florida, USA. This entity processes payment transactions for resort reservations.
• Travel Agents NetworksupportingChannel Partner/ Reseller/ DistributorRoyal Reservations maintains a network of travel agents who book accommodations for clients traveling to Cancun, Riviera Maya, and Playa del Carmen. Agents receive 15% commission on sales (calculated on rate before taxes) through the dedicated Travel Agent portal at royalreservations.com.
• InterContinental Hotels Group (IHG)supportingOEM/ Whitelabel/ Licensing PartnerRoyal Resorts operates under license from IHG for use of the Holiday Inn brand and participates in the IHG One Rewards program. The company states that Holiday Inn Club Vacations Incorporated and its resorts are independently owned and operated and not owned by IHG companies, but uses Holiday Inn trademarks with permission.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Iberostar Selection Paraíso Maya: Luxury all-inclusive beachfront resort located in the Riviera Maya, targeting families and couples with similar amenities including multiple restaurants, spa, and beach weddings. Direct competitor for the same Mexican Caribbean leisure demand.
• Sandos Caracol Eco Resort: All-inclusive family-friendly beachfront resort in the Riviera Maya with comparable Kids Club programming, multiple restaurants, and adventure activities. Directly competitive for the same family vacation demand pool.
• The Royal Sands Resort & Spa: Another Royal Resorts property in Cancun, part of the same four-property portfolio as The Royal Haciendas. Shares the Royal Reservations distribution platform, all-inclusive plan, and Holiday Inn Club Vacations branding, making it a near-identical operating model in an adjacent location.
• Secrets Maroma Beach Riviera Cancun: Adults-only luxury all-inclusive resort in the Riviera Maya, part of the Hyatt Inclusive Collection. Competes for the couples and romance-traveler segment with comparable beachfront hacienda-style positioning.
• The Royal Cancun Resort: Third Royal Resorts property located in Cancun, sharing the same operating infrastructure, parent company, and brand standards. Comparable all-inclusive beachfront product serving the same Mexican Caribbean traveler segments.
• Valentin Imperial Riviera Maya: Luxury all-inclusive resort in Riviera Maya offering suite-based accommodation, multiple à la carte restaurants, spa, and beachfront activities. Competes in the same premium all-inclusive tier in the same destination corridor.
• Excellence Riviera Cancun: Luxury adults-oriented all-inclusive resort in Riviera Maya with comparable suite-based accommodation, gourmet dining, and spa offerings. Targets a similar premium traveler in the same Riviera Maya corridor.
• Palace Resorts (Moon Palace Cancun): Large-scale luxury all-inclusive resort brand in the Mexican Caribbean, offering all-suite accommodation, multiple dining concepts, and family-friendly amenities. Competes for similar family and group segments in the same geography.
• Hyatt Ziva Riviera Maya: Upper-upscale all-inclusive resort in Riviera Maya offering all-suites accommodation, multiple dining venues, spa, and family amenities. Competes head-to-head with The Royal Haciendas in the family and couples luxury all-inclusive segment.
• Grand Residences Riviera Cancun by Royal Resorts: Sister property under the same Royal Resorts brand in the Riviera Maya, offering luxury all-suites beachfront accommodation. Operated by the same parent (Holiday Inn Club Vacations) and sold through the same Royal Reservations channel, making it the most directly comparable property.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/royalreservations
• LinkedInlinkedin.com/company/the-royal-haciendas-all-suites-resort-&-spa

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Royal Haciendas All Suites Resort & Spa