RSUD Arifin Achmad

What RSUD Arifin Achmad does

RSUD Arifin Achmad is a Class B government-owned regional general hospital (Rumah Sakit Umum Daerah) located in Pekanbaru, Riau Province, Indonesia, established in 1976 and currently employing 213 staff. It serves as the designated provincial referral hub, providing specialist and subspecialist healthcare services to the general population of Riau across multiple cities. The hospital operates under BLUD (Badan Layanan Umum Daerah) governance with the Riau Provincial Government as its institutional owner.

The hospital delivers an unusually broad subspecialty portfolio for a provincial public facility, including the only cardiac surgery program in Riau (developed via partnership and clinical training with RS Jantung Harapan Kita Jakarta), an integrated cancer center equipped with LINAC radiation therapy, PELD minimally invasive spine surgery, and colposcopy services also unique to the province. It holds KARS Paripurna accreditation, the highest tier of Indonesian hospital credentialing, and operates 100+ specialist doctors across cardiac, oncology, trauma, neurology, and general medicine disciplines. Digital infrastructure includes the MIRAI mobile patient application and APM self-service kiosks for registration and queue management, with approximately 1,125 daily patient visits processed through the facility.

The revenue model is a public-sector hybrid: a structural allocation from the Riau Provincial Government budget combined with JKN-BPJS (Indonesia's national social health insurance scheme) reimbursements per service, supplemented by limited out-of-pocket and private-pay revenue. As a BLUD, the entity retains operational flexibility on spending decisions while remaining publicly accountable. Patient catchment is geographically distributed across Riau's cities and regencies, but payer-side revenue is highly concentrated between provincial budget transfers and JKN-BPJS claims, which together account for substantially all operating revenue.

Name

RSUD Arifin Achmad

Legal name

Rumah Sakit Umum Daerah Arifin Achmad Provinsi Riau

Website

https://rsudarifinachmad.riau.go.id

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

101–250 employees

Short description

RSUD Arifin Achmad is a Class B government regional general hospital in Pekanbaru, Riau Province, Indonesia, founded in 1976. It operates as the provincial referral hub, delivering specialist care in cardiac surgery, oncology, trauma, and general medicine to Riau's population via JKN-BPJS and government funding.

Ownership category

akta.pro rank

Headquarters

HQ city

Pekanbaru

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D

Revenue model

1. Government Budget Allocation (BLUD): As a Regional Public Hospital (BLUD - Badan Layanan Umum Daerah), the hospital receives operational funding from the Riau Provincial Government budget. This covers staffing, infrastructure, and general operations.
2. JKN-BPJS Health Insurance Billing: The majority of patients are covered under Indonesia's national health insurance program (JKN-BPJS). The hospital bills BPJS for covered services including consultations, procedures, surgeries, and hospitalizations.
3. Self-Pay / Private Patients: Patients not covered by BPJS or seeking services outside insurance coverage pay out-of-pocket for consultations, procedures, and treatments.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

RSUD Arifin Achmad is a regional public hospital owned by the Riau Provincial Government that delivers comprehensive inpatient, outpatient, and emergency healthcare services across more than 40 clinical departments. Its flagship offerings include an Integrated Cardiac Center (heart surgery, echocardiography, holter monitoring), an Integrated Cancer Center (chemotherapy, radiotherapy via LINAC, colposcopy), a dedicated Trauma Centre, and supporting diagnostics (radiology, clinical and anatomic pathology, hemodialysis, pharmacy, and rehabilitation). Patient-facing digital tools include the MIRAI mobile registration app and APM self-service kiosks that reduce registration time to roughly five minutes.

Product overview

RSUD Arifin Achmad Provinsi Riau is a provincial public hospital offering a broad portfolio of inpatient, outpatient, and emergency healthcare services. The hospital operates as a unified healthcare platform with multiple specialized centers including an Integrated Heart Center (cardiac surgery, echocardiography, holter monitoring), an Integrated Cancer Center (surgery, chemotherapy, radiotherapy, colposcopy), a Trauma Centre, and comprehensive support services such as radiology, clinical pathology, anatomic pathology, hemodialysis, pharmacy, and medical rehabilitation. Digital patient-facing tools include the MIRAI mobile app for Android-based clinic registration and the Anjungan Pendaftaran Mandiri (APM) self-service kiosk for counter-free patient registration. All services are backed by a large team of specialist and sub-specialist physicians across more than 40 clinical departments.

Differentiator

Problem solved

Functional benefit

Brands

• MIRAI: Mobile registration application for hospital outpatient appointments, available on Android platform.
• APM (Anjungan Pendaftaran Mandiri)

Products and services

• Layanan Gawat Darurat (Emergency Department) 24-hour emergency medical services with telephone hotline and ambulance dispatch, serving patients requiring immediate medical attention.
• Layanan Rawat Inap (Inpatient Care) Inpatient hospitalization services with facilities for surgical procedures and intensive care for admitted patients.
• Layanan Rawat Jalan (Outpatient Care) Outpatient clinic services providing facilities for minor surgical procedures and consultations across more than 40 specialty polyclinics.
• Instalasi Jantung Terpadu (Integrated Heart/Cardiac Center) Comprehensive cardiac care offering consultation, cardiac check-up, echocardiography, holter monitoring, electrocardiography, treadmill testing, and cardiac surgery including coronary artery bypass grafting (CABG), reporting 95-96% success rates.
• Instalasi Kanker Terpadu (Integrated Cancer Center) Comprehensive oncology services including cancer screening, diagnosis, surgery, chemotherapy, and radiotherapy. Equipped with LINAC radiation therapy and the only colposcope in Riau Province for cervical cancer screening, with a multidisciplinary tumor board.
• Trauma Centre Emergency trauma service center designed to handle accident cases and medical emergencies rapidly through the IGD, with the goal of reducing response time and enabling immediate surgical intervention.
• Medical Check-Up (MCU) dan MCU Online Comprehensive medical examination services with online registration portal, targeting individuals and institutional clients seeking routine health screening.
• Instalasi Radiologi (Radiology) Medical imaging services including X-ray, CT scan, MRI, and panoramic dental radiography, supporting diagnostic procedures across all clinical departments.
• Instalasi Patologi Klinik (Clinical Pathology Laboratory) Clinical pathology laboratory providing diagnostic testing services for various medical conditions.
• Instalasi Patologi Anatomi (Anatomic Pathology) Anatomic pathology services for tissue examination, biopsy analysis, and cytology to support cancer diagnosis and other pathological conditions.
• Hemodialisa (Dialysis) Hemodialysis services for patients with kidney failure requiring blood filtration treatment.
• Farmasi (Pharmacy) Hospital pharmacy services for dispensing medications and pharmaceutical care for inpatients and outpatients.
• Rehabilitasi Medik (Medical Rehabilitation) Medical rehabilitation services for physical recovery and functional restoration of patients.
• MIRAI Mobile App Android-based mobile clinic registration application enabling patients to register for polyclinics quickly and conveniently without queuing.
• Anjungan Pendaftaran Mandiri (APM) Self-Registration Kiosk ATM-style self-service kiosk enabling registered patients to complete clinic registration and obtain their SEP (Surat Elegibilitas Pasien) without visiting a counter, reducing registration time to approximately five minutes.

Quantifiable outcome

• Patient processing time reduced to approximately 60 minutes for most cases (examination, handling, and discharge)
• +5 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Four partnerships are on record, tiered minor and core.

• PT SERVVO INDONESIAminorStrategic or Co-development Partner · 19 July 2026PT SERVVO INDONESIA conducted fire disaster management training at the hospital as part of the hospital's commitment to creating a safe, comfortable environment and ensuring safety within the hospital premises. The training was attended by hospital staff representing the Director.
• PT Enseval Medika PrimaminorStrategic or Co-development Partner · 8 August 2018PT Enseval Medika Prima sponsored and co-organized the first Sumatran inhouse training on Bundle HAI (Healthcare-Associated Infection) prevention and documentation in patient care units at the hospital. The company covered all costs including participant accommodation, and the training was provided free of charge to 50 participants (35 from the hospital, 15 from other hospitals in Riau).
• RS Jantung Harapan Kita JakartacoreStrategic or Co-development Partner · 19 May 2017MOU signed for cardiac surgery collaboration. RS Jantung Harapan Kita Jakarta provides surgical support, training, and mentorship to build local cardiac surgery capabilities. The first heart operation was performed under this partnership on May 19, 2017. The collaboration aims to develop self-sufficient cardiac surgery capability at Riau over time, with ongoing assistance from Jakarta-based cardiac surgeons.
• BPJS Kesehatan (Badan Penyelenggara Jaminan Sosial Kesehatan)coreChannel Partner/ Reseller/ DistributorAs the national health insurance program, BPJS Kesehatan funnels insured patients to the hospital for covered services. All cardiac surgery patients in the first year (25 patients) were fully covered by BPJS. The hospital serves as a referral center under the JKN-BPJS system, generating revenue through insurance billing for the majority of its patient volume.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• RSUP Dr. Hasan Sadikin: West Java provincial public referral hospital in Bandung with a similar comprehensive service portfolio and academic-affiliated specialist roster. Comparable as a large Indonesian public hospital with cardiac, oncology, and trauma capabilities under government ownership.
• RSUP Dr. Sardjito: Public teaching hospital in Yogyakarta with broad specialist coverage including cardiac surgery and oncology. Comparable as an Indonesian public regional referral hospital of similar scale and BLUD operating model.
• RSUP Haji Adam Malik: Tertiary public referral hospital in Medan, North Sumatra, with comprehensive specialist services including cardiac and oncology care. Comparable as a neighboring Sumatra provincial public hospital competing for cross-border referrals within the same regional ecosystem.
• RSUP Dr. M. Djamil: Provincial-level public referral hospital in Padang, West Sumatra, offering a similar mix of specialist, emergency, cardiac, and oncology services under a BLUD model. Directly comparable as a Sumatra-based regional public hospital serving a similar catchment and BPJS patient profile.

Emerging players

• Mayapada Hospital: Private hospital group expanding across major Indonesian cities with comprehensive specialist services. Comparable as a competing private option for patients in Pekanbaru and surrounding regions seeking advanced specialty care.
• Mitra Keluarga Karyasehat: Listed Indonesian private hospital group with a network of general hospitals focused on inpatient and outpatient care. Comparable as a private-sector benchmark for hospital operational efficiency, digital patient tools, and multi-site service delivery.
• Eka Hospital: Private hospital group with flagship facilities in BSD and Pekanbaru offering advanced cardiac and oncology services. Comparable as a local Pekanbaru private competitor for premium-paying patients who might otherwise use RSUD Arifin Achmad.

Broad incumbents

• Siloam Hospitals Group: Largest private hospital network in Indonesia with comprehensive specialist services including cardiac and oncology. Comparable as a benchmark for private-hospital operational scale, digital maturity, and patient experience that competes for the same patient pool.
• RS Jantung Harapan Kita: National cardiac referral hospital in Jakarta and the hospital's MoU partner for cardiac surgery. Comparable as a benchmark for cardiac surgery capability and the upstream partner whose specialists support the subject hospital's program.
• RSUP Cipto Mangunkusumo (RSCM): Indonesia's flagship national referral hospital in Jakarta with the broadest subspecialist depth in the country. Comparable as the apex-tier Indonesian public hospital that captures the most complex cases that could otherwise be referred upward from Riau.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Rsud Arifin Achmad
• Instagraminstagram.com/rsudarifinachmad_official
• LinkedInlinkedin.com/company/rsud-arifin-achmad

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about RSUD Arifin Achmad