Relais Social Urbain Namurois

What Relais Social Urbain Namurois does

Relais Social Urbain Namurois (RSUN) is a Belgian non-profit coordination organization established in September 2007 under Chapter XII of the CPAS Organic Law of July 8, 1976, and subsidized by the Walloon Region. Headquartered at Rue d'Arquet 22, Namur, it operates as a network convening 51 public and private member institutions to coordinate social services for people in great precarity across the 16 communes of the Namur administrative arrondissement. Its beneficiary segments span chronic homelessness, people with mental health or addiction issues, individuals recently arrived on the street or at risk, youth in precarity, and those with limited healthcare access.

RSUN's service offering is organized around six axes — day reception, night reception, street work, social emergency, healthcare access, and housing access — delivered through discrete operational programs including Housing First Namur (launched 2015, providing immediate unconditional housing with intensive weekly support), FISSA/Housing Led (early-stage progressive housing intervention since 2020), Relais Santé (frontline nursing via three full-time nurses plus volunteers since 2009), Capteur Logement (private-market landlord mediation with financial guarantees), Plan Grandes Chaleurs (annual summer heat emergency response), and a homelessness enumeration program aligned with the European Commission's methodology and partnered with UCLouvain and KULeuven. The organization itself runs lean with approximately 15 staff, including a General Coordinator (Olivier Hissette), two Deputy Coordinators, project, finance, legal, psychology, nursing, social work, and case management roles.

The business model is non-commercial: services are free to beneficiaries, and revenue is derived from Walloon Region annual subsidies, European Union co-financing (notably a €416,888.26 European Social Fund grant within a €1,295,771.54 Housing First project running 2023–2025), and public donations eligible for tax deduction above €40 per year. RSUN holds legal monopoly status for social relay coordination within its arrondissement, affiliates with the Fédération COCOREL across Wallonia, and reports outcomes such as 2,073 people enumerated in the 2024 homelessness count and 74+ individuals supported through the EU-funded Cellule 0 Sans-abri program.

Name

Relais Social Urbain Namurois

Legal name

Relais Social Urbain Namurois - Association Chapitre XII régie par la Loi Organique des CPAS du 08/07/76

Website

https://rsunamurois.be

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Relais Social Urbain Namurois (RSUN) is a Belgian Chapter XII non-profit, subsidized by the Walloon Region, that coordinates 51 member institutions delivering social services — housing, healthcare, street outreach, and emergency reception — to people in great precarity across the Namur arrondissement.

Ownership category

akta.pro rank

Product category

Social Services Coordination / Homelessness Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300)

akta.pro primary industry

Emergency Shelter, Camp Management & Non-Food Items (NFI) (BPAGAAAC)

Keywords

• Homelessness services coordination
• Housing first programs
• Social outreach services
• Street outreach nursing
• Social reintegration support

Headquarters

HQ city

Namur

HQ country

Belgium

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Subsidies: RSUN is a Chapter XII association governed by the Organic Law of CPAS of July 8, 1976, subsidized by the Walloon Region. Annual subsidies are allocated for local project development and winter plan budgets.
2. European Union Funding: The Cellule 0 Sans-abri (Zero Homelessness Cell) receives EU support through the European Social Fund. The Housing First project (2023-2025) is co-financed at 1,295,771.54 EUR, including 416,888.26 EUR from the European Social Fund.
3. Donations: Public donations are collected for purchasing essential materials for people living on the street or in great precarity. Donations exceeding 40 EUR accumulated per year qualify for tax deductions.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Relais Social Urbain Namurois (RSUN) is a network coordinator that brings together 51 public and private member institutions to deliver integrated social services for people in great precarity in the Namur administrative arrondissement. Its core offerings include Housing First Namur (immediate housing access), Relais Santé (frontline nursing outreach), Capteur Logement (housing access with landlord mediation), FISSA (Housing Led intervention), day/night reception, street outreach, and Plan Grandes Chaleurs (summer heat emergency response). All services are provided free of charge to beneficiaries.

Product overview

The Relais Social Urbain Namurois (RSUN) is a Chapitre XII association under the Belgian CPAS legislation, subsidized by Wallonia, operating since September 2007. It is not a software product company but a social services coordination network. Its offering consists of a coordinated network of social services for people in great precarity, comprising 51 member organizations. The core products are organized around six main service pillars: Coordination Générale (central coordination), Housing First Namur (immediate housing with intensive support), FISSA / Housing Led (progressive housing-led intervention with case management), Relais Santé (frontline nursing and health access), Capteur Logement (private market housing access facilitation with landlord guarantees), and Plan Grandes Chaleurs (annual summer heat emergency response). Supporting programs include daytime and nighttime reception, street work, social emergency response, homelessness census coordination, and project support for member organizations. The six axes of work cover day reception, night reception, street work, and social emergency.

Differentiator

Problem solved

Functional benefit

Products and services

• Coordination Générale Central coordination service of RSUN, responsible for managing and coordinating all social services for people in great precarity in the Namur region. Led by a General Coordinator and team including project managers, financial and administrative staff.
• Housing First Namur A housing-first approach providing immediate and unconditional access to housing for people with chronic homelessness, mental health issues, and addiction, supported by weekly team accompaniment and rent payment support.
• FISSA (Housing Led) A housing-led intervention program integrated into RSUN since 2020, providing early-stage intervention for people recently arrived on the streets or at risk, using a progressive and flexible housing-led approach with case management methodology.
• Relais Santé A frontline nursing and health access service, staffed by three full-time nurses and supported by trained volunteers, providing on-the-ground health outreach, wound care, blood tests, and referral to healthcare institutions for severely marginalized people.
• Capteur Logement A housing access facilitation service that acts as an intermediary between private landlords and people with mental health issues or precarity, providing financial guarantees, housing prospecting, and psychosocial accompaniment for tenants.
• Plan Grandes Chaleurs An annual summer heat emergency plan activated during heat waves to help homeless and precariously housed people, distributing water points, organizing street outreach, and providing cool resting spaces across the Namur area.
• Denombrement du Sans-Abrisme A homelessness census program coordinated by RSUN to count and understand the scope of homelessness in the Namur administrative district, conducted under the European Commission's initiative with support from KULeuven and UCLouvain.
• Accueil de jour / Accueil de nuit Day and night reception services coordinated by RSUN for people in great precarity, providing emergency shelter, welcoming spaces, and orientation toward social integration services.
• Travail de rue (Street Work) Mobile street teams that go out to meet precariously housed and homeless people in their living environments, distributing essential aid and providing social support and referrals.
• Urgence sociale Social emergency response coordinated by RSUN to address urgent social crises and provide rapid intervention for people in critical precarity situations in the Namur region.
• Soutien aux Projets Project support service that provides subsidies and coordination assistance to member organizations developing projects targeting adults in great precarity, as long as projects are collaborative, add value to existing services, and are located in the Namur administrative district.

Quantifiable outcome

• 2,073 people enumerated in 2024 homelessness count (1,479 adults, 594 children)
• +2 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered minor and core.

• UCLouvainminorStrategic or Co-development Partner · 17 October 2024Research partner for the 2024 homelessness enumeration. UCLouvain's research team analyzes enumeration data and presents findings at community events.
• KULeuvenminorStrategic or Co-development Partner · 17 October 2024Academic partner collaborating with the European Commission on the methodology for homelessness enumeration in Belgium.
• Fédération COCORELcoreStrategic or Co-development PartnerCOCOREL is the Federation of General Coordinations of Walloon Social Relays. RSUN is affiliated with this federation which coordinates social relay organizations across Wallonia, representing a network of social service providers.
• Réseau Santé NamurcoreStrategic or Co-development PartnerMental health sector partner in the Capteur Logement project. Provides healthcare network connections and supports psychosocial accompaniment for people with mental health issues seeking housing.
• Agence Immobilière Sociale (A.I.S.)coreStrategic or Co-development PartnerSocial housing agency partner in the Capteur Logement project. Facilitates access to private rental housing for precarized people by providing guarantees and mediation services.
• CPAS de NamurcoreStrategic or Co-development PartnerLocal Public Social Action Center providing active support for Housing First Namur. CPAS is a key local partner for housing and social integration initiatives.
• Observatoire Wallon du Sans-AbrismecoreStrategic or Co-development PartnerWalloon Homelessness Observatory now takes charge of organizing future homelessness enumerations in Wallonia. Collaborates with SPW Intérieur et Action sociale on photo documentation of Housing First activities.

Scale indicators11 records

Recent moves6 records

Expansion highlights4 records

Regional players

• CAW - Centrum Algemeen Welzijnswerk: Flemish network of centers for general welfare work providing social services including housing, healthcare access, and support for vulnerable populations. CAW is the Flemish counterpart to Walloon social relays like RSUN, operating with a similar integrated social services model.

Direct peers

• Médecins du Monde Belgium: Belgian branch of Doctors of the World providing healthcare access for vulnerable populations including homeless people. Directly comparable to RSUN's Relais Santé program in delivering frontline medical care to marginalized populations.
• Infirmiers de Rue: Brussels-based street nursing organization providing healthcare access for homeless people. Directly comparable to RSUN's Relais Santé program in delivering frontline nursing care to people in street situations.
• Samusocial Belgium: Brussels-based emergency social services organization providing outreach, shelter, and support for homeless people. Samusocial operates similar street team and emergency reception services as RSUN, serving a comparable client population in a different Belgian region.

Others

• FEANTSA: European Federation of National Organisations Working with the Homeless. FEANTSA provides the European Typology of Homelessness and Housing Exclusion (ETHOS) framework used in RSUN's enumeration methodology, serving as an enabling ecosystem organization.
• Fédération COCOREL: Federation of General Coordinations of Walloon Social Relays that RSUN is affiliated with. COCOREL coordinates social relay organizations across Wallonia, making it a meta-level peer and ecosystem enabler for RSUN's network model.

Broad incumbents

• Croix-Rouge de Belgique: Belgian Red Cross provides humanitarian services including emergency shelter, healthcare outreach, and support for vulnerable populations. Comparable to RSUN in service delivery for homeless and precarity populations but with a much broader national/international scope.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Relais-Social-Urbain-Namurois-100066864091614
• LinkedInlinkedin.com/company/relais-social-urbain-namurois

Revenue estimate

Valuation estimate

Number of profiles

Profiles22 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Relais Social Urbain Namurois