State Agency for Child Protection

What State Agency for Child Protection does

The State Agency for Child Protection (Държавна агенция за закрила на детето, DAZD/SACP) is the central executive body of the Republic of Bulgaria responsible for child protection policy, operating under the Council of Ministers since its establishment in 2001. Its mandate covers coordination of inter-institutional child protection mechanisms, inspection and control of children's-rights compliance, crisis intervention, prevention programming, methodology development, and international cooperation on child welfare. The agency is led by a chairperson — currently Dr. Teodora Ivanova — and is headquartered at Triaditsa Str. No. 2, Sofia 1051.

SACP delivers its services through a multi-channel platform: a free 24/7 national children's helpline (116111) handled 13,500 calls and over 9,700 consultations in H1 2026; six territorial structures in Sofia, Burgas, Varna, Vratsa, Plovdiv, and Ruse; an online signal/report submission system; a public resources portal segmented for children, professionals, and parents; and the ChildrenSafeNet-style public awareness channels. Its core programmatic offering is the National Programme for Prevention of Violence and Abuse of Children (2023–2026), supported by codified methodologies (Case Management for Children at Risk, Blue Rooms for child-friendly interviewing, and Compliance Monitoring methods) and a mobile Crisis Intervention Expert Team of psychologists and psychiatrists operating across 15+ regions.

The agency's funding model is entirely non-commercial: it is financed through the Bulgarian state budget, with all services provided free of charge to citizens. It does not sell products or licenses, has no disclosed private revenue, and has no subsidiaries. Its "customers" are the children and families of Bulgaria, along with the network of municipal Child Protection Departments under the Agency for Social Assistance that implement field-level measures under SACP coordination. The agency has no venture, private equity, or commercial ownership structure, and its growth is governed by public-sector budget cycles and Council of Ministers policy direction rather than market dynamics.

Name

State Agency for Child Protection

Legal name

State Agency for Child Protection (Държавна агенция за закрила на детето)

Website

https://sacp.government.bg

Company type

Public

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

The State Agency for Child Protection is Bulgaria's central executive body under the Council of Ministers, coordinating nationwide child protection policy, operating the 24/7 national helpline 116111, inspecting child-rights compliance, and delivering prevention and crisis-intervention services to children, families, and professionals across Bulgaria.

Ownership category

akta.pro rank

Headquarters

HQ city

Sofia

HQ country

Bulgaria

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Budget Funding: State-funded government agency operating under the Republic of Bulgaria Council of Ministers. Funded through national government budget allocations for child protection services.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

The State Agency for Child Protection is a Bulgarian government body under the Council of Ministers that coordinates, monitors, and delivers child protection services nationwide. It operates the free 24/7 National Children's Telephone Helpline (116111), conducts inspections of institutions for compliance with children's rights, runs violence prevention programs, manages territorial offices across Bulgaria, and provides online resources and methodologies for professionals working with children.

Product overview

The State Agency for Child Protection operates as a government body managing a portfolio of interconnected child protection services in Bulgaria. The core offerings include the National Telephone Line for Children (116 111) as a 24/7 free hotline, the National Program for Prevention of Violence and Abuse of Children (2023–2026) with associated action plans and quarterly reports, Violence Prevention Services with campaigns on hazardous substances, and Monitoring and Control Services for inspecting compliance with child rights. The agency also maintains the Children's Council and National Council for Child Protection as representative advisory bodies. Supporting these are Online Resources Portals categorized for children, professionals, and parents, along with regulatory methodologies including Case Management Methodology for Children at Risk, Methods for Control of Child Rights Compliance, and the Blue Rooms Methodology for child-friendly interviewing. The Reports and Complaints Submission System enables citizens to report children in need of protection. The agency operates as a platform of coordinated services, methodologies, and programs rather than a unified technology product.

Differentiator

Problem solved

Functional benefit

Brands

• National Telephone Line for Children 116111: 24/7 free helpline for children managed and controlled by SACP

Products and services

• National Telephone Line for Children - 116 111 A free, 24/7 national hotline providing consultation, information, and assistance to children across Bulgaria facing various issues including abuse, neglect, family conflict, and crisis situations.
• Monitoring and Control Services Inspection and control services ensuring compliance with child rights across state, municipal, and private schools, kindergartens, healthcare facilities, and social services across Bulgaria.
• Violence Prevention Services Prevention initiatives and public awareness campaigns addressing violence against children, including education on hazardous substances and their effects on children in various Bulgarian regions.
• National Program for Prevention of Violence and Abuse of Children (2023-2026) A comprehensive national program establishing coordinated actions and measures for preventing violence and abuse against children in Bulgaria, with associated action plans and periodic reports.
• Reports and Complaints Submission System Online system for submitting reports about children in need of protection, including territorial structure contacts and anti-corruption reporting.
• Online Resources Portal Digital resources categorized for children, professionals, and parents providing information on child protection, rights, and support services.

Quantifiable outcome

• 13,500+ calls handled in first half of 2026 with over 9,700 consultations
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Ten partnerships are on record, tiered core.

• Agency for Social Assistance (Агенция за социално подпомагане)coreStrategic or Co-development Partner · 1 January 2001The Agency for Social Assistance is the primary operational partner, with Child Protection Departments (Отдели 'Закрила на детето') in directorates across all municipalities implementing child protection measures under SACP coordination.
• Ministry of Internal Affairs (Министерство на вътрешните работи)coreStrategic or Co-development PartnerProvides police protection for children within 48 hours when there is immediate danger to life or health, crime victimization, or risk of being involved in crime. Coordinates on missing children and child trafficking cases.
• Ministry of Labour and Social Policy (Министерство на труда и социалната политика)coreStrategic or Co-development PartnerPartner in developing inter-institutional mechanisms for child protection, including mechanisms for children in parental conflicts, children at risk from HIV/hepatitis, and unaccompanied minors.
• Ministry of Education and Science (Министерство на образованието и науката)coreStrategic or Co-development PartnerCollaborates on educational guidelines for children in parental separation and conflict situations, and on prevention programs in schools.
• Ministry of Justice (Министерство на правосъдието)coreStrategic or Co-development PartnerPartner in developing coordination mechanisms for children involved in parental conflicts and international child protection cases.
• Ministry of Health (Министерство на здравеопазването)coreStrategic or Co-development PartnerCollaborates on healthcare-related child protection matters, including children at risk from HIV, hepatitis, and sexually transmitted infections.
• National Association of Municipalities in Bulgaria (Националното сдружение на общините в България)coreStrategic or Co-development PartnerPartner in implementing child protection mechanisms at local government level across Bulgarian municipalities.
• Chief Prosecutor of Bulgaria (Главният прокурор на България)coreStrategic or Co-development PartnerPartner in inter-institutional coordination for child protection cases requiring legal intervention.
• UNICEF Bulgaria (УНИЦЕФ България)coreStrategic or Co-development PartnerUNICEF Bulgaria supports child rights initiatives and collaborated on the '2014 - Year of Child Rights' campaign and the conference '25 years UN Convention on the Rights of the Child - Bulgarian perspective'.
• Crisis Intervention Expert Team (Екип от специалисти за кризисна интервенция)coreStrategic or Co-development PartnerTeam of psychologists and psychiatrists from various regions (Burgas, Varna, Veliko Tarnovo, Gabrovo, Dobrich, Kardzhali, Kyustendil, Plovdiv, Pleven, Razgrad, Smolyan, Sofia, Stara Zagora, Shumen, Yambol) providing mobile crisis intervention services.

Scale indicators4 records

Recent moves2 records

Expansion highlights5 records

Broad incumbents

• UNICEF Bulgaria: UN agency supporting child rights implementation in Bulgaria, an active partner to SACP on awareness campaigns and methodology, sharing overlapping mandate on child welfare.
• NSPCC (UK): UK's leading child protection charity, operating helplines, counselling, and policy advocacy. Comparable in mission (child safeguarding, helpline, prevention) though delivered as an NGO rather than a state agency.
• Childhelp (USA): US-based child abuse prevention organisation operating the national hotline and prevention programmes; comparable in mission to SACP's prevention and helpline services.

Emerging players

• Bulgarian Helsinki Committee: Major Bulgarian human rights NGO that monitors child rights, runs legal aid, and reports on child protection — an adjacent ecosystem actor with overlapping beneficiary base.
• SafeNet Bulgaria: Bulgarian online reporting portal linked to SACP for reporting harmful content and child safety concerns — an adjacent digital channel within SACP's ecosystem.

Others

• Ministry of Labour and Social Policy (Bulgaria): Bulgarian ministry that co-develops inter-institutional child protection mechanisms with SACP and houses the Agency for Social Assistance that operates Child Protection Departments on the ground.
• Missing Children Europe: European federation coordinating 116000 hotlines for missing children and child helplines; SACP operates 116111, making it a peer/ecosystem participant in the same EU child-helpline infrastructure.

Direct peers

• National Authority for the Protection of the Rights of the Child and Adoption (Romania): Romania's central public authority for child rights and adoption, structurally analogous to SACP — a government body coordinating child protection, inspections, and adoption oversight across the country.

Regional players

• National Center for Child Welfare (Estonia): Estonian government body supervising child welfare, child protection services, and substitute care; structurally analogous national authority in another EU member state.
• National Center for Social Solidarity (EKKA, Greece): Greek state body coordinating child protection services, the 24/7 helpline 1107, and adoption. Functions as the closest direct counterpart in another EU/Balkan country.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/watch?v=PQvvwSLGvcs
• LinkedInlinkedin.com/company/state-agency-for-child-protection

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about State Agency for Child Protection