Dirección Territorial De Salud De Caldas

What Dirección Territorial De Salud De Caldas does

Dirección Territorial de Salud de Caldas (DTSC) is the officially designated territorial health authority for the Caldas department of Colombia, operating under the administrative supervision of the Gobernación de Caldas and the policy oversight of the Ministerio de Salud y Protección Social. As part of Colombia's decentralized public health system, DTSC is responsible for the stewardship of all public health activities across the department: it coordinates emergency medical response through the 24/7 Centro Regulador de Urgencias y Emergencias (CRUE), delivers and contracts services for the uninsured poor population (PPNA), performs inspection, vigilance, and control over local health establishments, runs a public health laboratory, and operates nutritional surveillance via SISVAN. It also houses the Observatorio Social de Caldas and the SIGS integrated social management system, which together form the department's primary health and social data infrastructure.

The entity delivers services through a hybrid physical-and-digital channel stack. Physical infrastructure includes the Manizales headquarters, a central archive facility, the public health laboratory co-located with Hospital Santa Sofía, the 24/7 CRUE, and a decentralized network of Centros de Atención Social across the department. The digital stack comprises a Ventanilla Única Virtual (single window), online appointment scheduling (Programa tu Cita), the PQRSD citizen complaint system, PSE online payments, and the SGI quality management platform. These systems are administrative and transactional in nature; there is no evidence of AI/ML, advanced analytics, or proprietary intelligence layers. The Modelo Integral de Atención en Salud en Caldas integrates Atención Primaria Social with the social observatory and social attention centers into a unified primary care delivery framework.

DTSC's business model is non-commercial: it is fully funded through departmental and national government budget allocations as a public territorial entity, services are provided free of charge to citizens under Colombia's universal health coverage framework, and there is no pricing model, equity structure, or venture funding. Its "customers" are the residents of Caldas (universal beneficiary population), while its regulated counterparties include EPS (Health Promoting Entities), the healthcare provider network, and municipal health secretariats. Headcount of 11–50 employees indicates a lean bureaucratic apparatus, and strategic direction is set by the Plan Territorial de Salud 2024–2027 rather than market-driven planning.

Name

Dirección Territorial De Salud De Caldas

Legal name

Dirección Territorial de Salud de Caldas

Website

https://saluddecaldas.gov.co

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Dirección Territorial de Salud de Caldas is the official territorial health authority of Colombia's Caldas department, responsible for emergency response (CRUE), health surveillance, inspection/vigilance/control, PPNA services for the uninsured, and public health laboratory operations, serving all Caldas residents and funded by government budget allocations under the Gobernación de Caldas.

Ownership category

akta.pro rank

Product category

Public Health Administration

NAICS

Administration of Public Health Programs (92312)

SIC

Services-Health Services (8000)

akta.pro primary industry

State/Provincial/Regional Health Departments (HLAJAAAA)

akta.pro secondary industries

Government Public Health Grantmaking & Program Offices (HLAJALAA), Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Public health services
• Territorial health authority
• Emergency medical coordination
• Health surveillance systems
• Primary healthcare delivery

Headquarters

HQ city

Manizales

HQ country

Colombia

HQ region

Latin America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Government Budget Allocation: Public health services funded through national and departmental government budget allocations as a territorial health authority of Caldas department, Colombia

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Dirección Territorial de Salud de Caldas is the official territorial health authority of the Caldas department in Colombia, providing public health services to citizens through administrative procedures, 24/7 emergency medical coordination (CRUE), primary healthcare delivery via the Integral Health Care Model (MIAS), inspection/vigilance/control of health establishments, public health laboratory analysis, and management of healthcare access for the uninsured population (PPNA). Services are delivered free of charge through physical offices, the Ventanilla Única Virtual online portal, call center hotlines, decentralized Social Attention Centers, and digital platforms including PQRSD and SISVAN.

Product overview

Dirección Territorial de Salud de Caldas operates as a government health authority offering a unified portfolio of citizen-facing digital health services. The core offering includes administrative procedures (Trámites y Servicios), emergency coordination (CRUE), and primary care services. The service ecosystem comprises interconnected modules: technical assistance and inspection services, public health laboratory, PPNA health management, and the Integral Health Care Model with primary social care, social observatory, and social attention centers. Additional services include PQRSD complaint management, online payments (PSE), virtual single window, appointment scheduling, and quality management systems. The organization does not appear to offer a platform-plus-modules architecture for external customers but rather provides government-mandated health services through both digital and physical channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Trámites y Servicios Online procedures and services portal enabling citizens to access health-related administrative processes including pharmaceutical establishment authorization, sanitary permits, and health professional registration.
• Centro Regulador de Urgencias y Emergencias (CRUE) Emergency and urgency regulation center operating 24/7, managing referral and counter-referral systems for health services access across the Caldas department.
• PQRSD (Peticiones, Quejas, Reclamos, Sugerencias y Denuncias) Citizen attention system for processing requests, complaints, claims, suggestions, and complaints regarding health services.
• Pagos en Línea PSE Online payment system through PSE (Pagos Seguros en Línea) for financial transactions with the health entity.
• Ventanilla Única Virtual Single-window virtual system for citizen service delivery and administrative procedures in digital form.
• Portafolio de Servicios Comprehensive catalog of health services including technical assistance, inspection and control, PPNA management, and public health laboratory services.
• Asistencia Técnica Technical assistance service providing advisory and training support to health sector actors in the department.
• Inspección Vigilancia y Control Inspection, surveillance, and control service for environmental health risk factors affecting the Caldas population.
• Gestión PPNA PPNA (Plan de Prestación de Servicios de Salud a la Población Pobre No Asegurada) management service ensuring healthcare access for uninsured population.
• Laboratorio de Salud Pública Public health laboratory providing external indirect performance evaluation for clinical and cytology laboratories, food quality control, and water treatment plant laboratories.
• Modelo Integral de Atención en Salud en Caldas (MIAS) Comprehensive health care model integrating primary social care, social observatory, and social attention centers across the department.
• Observatorio Social de Caldas Social observatory providing data and analysis for health and social indicators in the department, powered by SIGS data.
• Programa tu Cita Appointment scheduling service enabling citizens to book health service appointments online.
• Sistema de Gestión de Calidad (SGI) Quality management system for monitoring and improving health service quality standards within the entity.
• Sistema de Vigilancia Nutricional (SISVAN) Nutritional surveillance system for monitoring population nutrition indicators across Caldas department.

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Four partnerships are on record, tiered core and major.

• Gobierno de ColombiacoreOthersNational government authority overseeing the territorial health department within Colombia's decentralized health system framework
• Gobernación de CaldascoreOthersDepartmental government of Caldas as the parent administrative entity for the territorial health authority
• Instituto Nacional de Salud (INS)majorStrategic or Co-development PartnerNational health institute collaborating on health and hospital infrastructure verification in Caldas department
• Ministerio de Salud y Protección SocialcoreStrategic or Co-development PartnerMinistry of Health verifying health conditions and hospital infrastructure in Caldas, providing national health policy guidance and oversight

Recent moves6 records

Expansion highlights5 records

Direct peers

• Secretaría Departamental de Salud de Antioquia: Departmental health authority for Antioquia, Colombia. Most direct comparable in scope and mandate — territorial health authority coordinating public health services, surveillance, and IVC across a major Colombian department.
• Secretaría Departamental de Salud del Valle del Cauca: Departmental health authority for Valle del Cauca. Directly comparable territorial entity delivering public health coordination, IVC, and citizen services under Colombia's national health framework.
• Secretaría de Salud de Bogotá: District-level health authority for Bogotá, Colombia. Comparable territorial health authority operating under Colombia's decentralized health system with similar IVC, surveillance, and citizen service mandates.
• Secretaría Departamental de Salud del Quindío: Departmental health authority for Quindío, another Colombian coffee-region department. Comparable territorial mandate, scope, and operating model to DTSC.
• Secretaría de Salud Departamental de Risaralda: Departmental health authority for Risaralda, neighboring Caldas in Colombia's coffee region. Directly comparable in territorial scope, regulatory mandate, and service model.
• Dirección Territorial de Salud de Bolívar: Departmental health authority for Bolívar, Colombia. Closely aligned with DTSC in scope, mandate, and service portfolio as a territorial health authority under the Colombian Ministry of Health.

Broad incumbents

• Ministerio de Salud y Protección Social (Colombia): National health authority overseeing Colombia's health system including DTSC. Provides policy direction, funding, and supervision to territorial health authorities, making it the parent regulatory incumbent.

Market position

Strengths3 records

Weaknesses3 records

Competitive moat4 records

Key risks4 records

Key highlights5 records

Customer concentration

• Xtwitter.com/saluddecaldas
• YouTubeyoutube.com/user/saluddecaldas
• Facebookes-la.facebook.com/direccionterritorialdesaluddecaldas
• Instagraminstagram.com/territorialdesaluddecaldas
• LinkedInlinkedin.com/company/direcci%C3%B3n-territorial-de-salud-de-caldas

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Dirección Territorial De Salud De Caldas