Ouvidoria do SAMU 192 Fortaleza

What Ouvidoria do SAMU 192 Fortaleza does

SAMU 192 Regional Fortaleza is a municipal government emergency medical service operated by the Secretaria Municipal da Saúde de Fortaleza (SMS Fortaleza) in Ceará, Brazil. Established in 2003 as part of Brazil's National Urgency Policy, the service provides 24/7 free pre-hospital mobile emergency care to the citizens of Fortaleza through the universal emergency number 192, integrated into the publicly funded Sistema Único de Saúde (SUS). Trained medical dispatchers triage incoming calls and dispatch basic (USB) or advanced (USA) life support ambulances staffed by physicians, nurses, and paramedics, operating under the regulatory oversight of COGEMUE, CGUEF, and CIRF within the broader municipal urgency and emergency network.

The service is supported by a knowledge infrastructure that includes the SAMUFor Webapp (SGRU) for protocol management, the SEaD NEP SAMUFor distance learning platform with over 14 training courses and 6,500 registered users, and a comprehensive institutional repository of technical and regulatory publications. Notable knowledge products include 572-page Basic Life Support protocols (2016), 683-page Advanced Life Support protocols (2016), the Regulation Protocols (5th revision, May 2023), the Regimento Interno (3rd revision, April 2022), and specialized mental health emergency guides — all indexed in the regional Biblioteca Virtual em Saúde (BVS) portal and accumulating tens of thousands of downloads. The Núcleo de Educação Permanente (NEP SAMU 192) functions as the internal education, training, and scientific research division.

As a government municipal entity, SAMU 192 does not generate commercial revenue; services are funded through public taxation and provided at no cost to citizens. The organization maintains approximately 32 employees and pursues knowledge dissemination and professional education as a secondary mission, including the convening of the I Encontro Internacional de Regulação Médica in November 2023. Its strategic value lies in the integration of operational emergency response with standardized clinical protocols and continuing professional education across the SUS urgency network.

Name

Ouvidoria do SAMU 192 Fortaleza

Legal name

Serviço de Atendimento Móvel de Urgência - SAMU 192 Regional Fortaleza

Website

https://samu.fortaleza.ce.gov.br

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

SAMU 192 Regional Fortaleza is a municipal government emergency medical service in Fortaleza, Brazil, providing 24/7 free pre-hospital mobile care and medical regulation to citizens through the universal 192 number, operated under SMS Fortaleza as part of the SUS.

Ownership category

akta.pro rank

Headquarters

HQ city

Fortaleza

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Distribution channels1 record

Marketing channels4 records

Core offering

SAMU 192 - Regional Fortaleza provides free, 24/7 mobile emergency medical services (Atendimento Pré-hospitalar Móvel) to the population of Fortaleza, Brazil, under the public Sistema Único de Saúde (SUS). The core service operates through a Medical Regulation Center reachable via the universal emergency number 192, where trained dispatchers and physicians triage calls and dispatch Basic Life Support (USB) or Advanced Life Support (USA) ambulance units to provide pre-hospital stabilization and transportation to appropriate healthcare facilities. Auxiliary offerings include the SAMUFor Webapp (SGRU) for protocol access, the SEaD NEP SAMUFor distance learning platform for ongoing professional training, and a published repository of standardized clinical and managerial protocols.

Product overview

SAMU 192 - Regional Fortaleza is a government emergency medical service providing mobile urgent care in Fortaleza, Brazil. The core offering consists of emergency response with medical regulation. Supporting infrastructure includes a web-based protocol application (SAMUFor Webapp), a distance learning platform (SEaD NEP SAMUFor) with over 14 training courses and 6,500 registered users, and a comprehensive institutional repository of technical and managerial normative documents including regulatory protocols, basic and advanced life support protocols, internal regulations, mental health emergency handbooks, and medical regulation telephone operator guides.

Differentiator

Problem solved

Functional benefit

Brands

• SAMUFor App: Web application for protocols and medical regulation (Webapp SAMUFor / SGRU)

Products and services

• SAMU 192 - Regional Fortaleza (Mobile Emergency Medical Service) Public mobile emergency medical service (Atendimento Pré-hospitalar Móvel) providing free 24/7 emergency response to all citizens of Fortaleza, Brazil, via the universal emergency number 192. Includes ambulance dispatch (Basic Life Support USB and Advanced Life Support USA units), physician-led medical regulation, pre-hospital stabilization, and transportation to appropriate healthcare facilities.
• Webapp SAMUFor (SGRU) - Protocol Management Application Web application providing access to SAMUFor regulation protocols and clinical guidelines for emergency medical procedures, used by SAMU 192 professionals for standardized protocol management and regulatory guidance.
• SEaD NEP SAMUFor Distance Learning Platform Online distance learning platform offering free training courses for healthcare professionals in emergency medicine topics, including COVID-19 training, basic and advanced life support, mental health emergencies, and inter-agency simulations. Has over 6,500 registered users and 14+ training courses.

Quantifiable outcome

• Universal emergency medical access for all citizens regardless of ability to pay
• +1 more outcomes

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Seven partnerships are on record, tiered core and supporting.

• COREPH/SMScoreStrategic or Co-development Partner · 17 November 2023COREPH (possibly Coordenadoria de Educação Permanente em Saúde) in partnership with SMS (Secretaria Municipal da Saúde) co-organizes the I Encontro Internacional de Regulação Médica with SAMU 192 Regional Fortaleza, promoting professional development and knowledge exchange in emergency medical regulation.
• COEPP/SMScoreStrategic or Co-development PartnerCOEPP (possibly Centro de Operação de Educação Permanente em Saúde) collaborates with SMS Fortaleza as co-organizer of the I Encontro Internacional de Regulação Médica event, contributing to professional education initiatives.
• SMS Fortaleza (Secretaria Municipal da Saúde)coreStrategic or Co-development PartnerThe Municipal Health Secretariat is the parent organization of SAMU 192 Regional Fortaleza, providing institutional support, funding, and strategic direction. SMS Fortaleza oversees all municipal health services including emergency care networks.
• COGEMUE (Coordenadoria Municipal de Urgência e Emergência)coreStrategic or Co-development PartnerThe Municipal Coordination of Urgency and Emergency Care oversees SAMU 192 within the broader urgency and emergency care network, including integration with UPAs and hospital services.
• CGUEF (Coordenadoria Geral de Urgência e Emergência Fortaleza)coreStrategic or Co-development PartnerThe General Coordination of Urgency and Emergency of Fortaleza manages the operational aspects of emergency medical services, including regulatory functions and service coordination.
• CIRF (Central Integrada de Regulação de Fortaleza)coreStrategic or Co-development PartnerThe Integrated Regulation Center of Fortaleza coordinates hospital bed allocation and patient transfers, working in tandem with SAMU 192 for seamless patient flow within the urgency and emergency care network.
• Portal Regional da Biblioteca Virtual em Saúde (BVS)supportingStrategic or Co-development PartnerAll SAMU 192 technical publications (protocols, manuals, guidelines) are indexed in the Regional Portal of the Virtual Health Library, increasing visibility and accessibility of the organization's knowledge products to healthcare professionals across Brazil and Latin America.

Scale indicators9 records

Recent moves5 records

Expansion highlights4 records

Regional players

• Corpo de Bombeiros Militar do Ceará: State-level public safety and emergency response body co-responsible for rescue operations in Ceará. Adjacent in emergency response scope and often coordinates with SAMU 192 on trauma and disaster response within the same geography.

Broad incumbents

• SUMMA 112 Madrid: Madrid's public emergency medical service providing pre-hospital care, medical regulation, and dispatch under a unified emergency number. Comparable as a municipal/national EMS with medical regulation protocols and standardized BLS/ALS frameworks.
• INEM (Instituto Nacional de Emergência Médica): Portugal's national medical emergency institute operating the 112/ambulance and medical regulation infrastructure. Comparable as a national-scale public EMS with medical regulation dispatch, standardized clinical protocols, and an education and training arm analogous to NEP SAMUFor.

Direct peers

• SAMU 192 - São Paulo: Regional SAMU 192 operator for São Paulo municipality under the same national Mobile Emergency Care Service framework. Directly comparable as a public pre-hospital EMS with medical regulation, ambulance dispatch, and protocol-driven operations serving a major Brazilian metropolis.
• SAMU 192 - Belo Horizonte: Regional SAMU 192 operator for Belo Horizonte under the national Mobile Emergency Care Service framework. Directly comparable municipal EMS with similar medical regulation protocols, ambulance tiers (USB/USA), and integration into the SUS urgency network.
• SAMU 192 - Rio de Janeiro: Regional SAMU 192 operator for Rio de Janeiro under the same national SUS framework. Comparable pre-hospital mobile emergency service with medical regulation, dispatch (192), and standardized BLS/ALS protocols across a large Brazilian municipality.

Others

• CIRF - Central Integrada de Regulação de Fortaleza: Municipal integrated regulation center coordinating hospital bed allocation and patient transfers. Directly partnered with SAMU 192 and structurally comparable to the regulation backbones that other municipal EMS systems depend on.
• Secretaria Municipal da Saúde de Fortaleza (SMS Fortaleza): Parent municipal health authority overseeing SAMU 192 Regional Fortaleza. Comparable as the integrating administrative layer for hospital, primary care, and emergency services — the same governance structure in which peer SAMUs operate.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Customer concentration

• Xx.com/nepsamufor
• Facebookfacebook.com/nepsamu.fortaleza
• Instagraminstagram.com/nepsamufor
• LinkedInlinkedin.com/company/ouvidoria-do-samu-192-fortaleza

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Ouvidoria do SAMU 192 Fortaleza