Secretaria Departamental de Seguridad Ciudadana

What Secretaria Departamental de Seguridad Ciudadana does

The Secretaria Departamental de Seguridad Ciudadana is the citizen-security portfolio of the Gobierno Autónomo Departamental de Santa Cruz, the autonomous departmental government of Santa Cruz, Bolivia, operating under the 2009 Bolivian Constitution and the 2008 Autonomous Statute. It serves the department's 4+ million inhabitants across 56 municipalities and 15 provinces, delivering public safety, fire and emergency management, surveillance, anti-corruption services, and inter-agency coordination with law enforcement. Its principal operating products include Sistema Centinela (live citizen-security monitoring), Alerta Ciudadana (fire and emergency citizen alerts), and the Santa Cruz Transparente anonymous anti-corruption reporting platform with end-to-end encryption.

The broader Gobierno Autónomo Departamental de Santa Cruz operates a digital government ecosystem of more than a dozen platforms, anchored by the Portal Ciudadano for online administrative procedures, the Hospital San Juan de Dios patient management system (34+ medical specialties), the Instituto Cruceño de Estadística (ICE) for official departmental statistics, the Biblioteca Departamental for historical documentation, the SEDCAM road infrastructure agency, and the Gaceta Oficial for legal publications. The technology stack is a federation of web-based portals and mobile applications built and maintained by the departmental Dirección de Tecnología e Innovación, with interoperability between citizen-facing portals and back-office statistical and audit systems.

Revenue is derived entirely from public-sector sources: constitutional intergovernmental transfers including the Impuesto Directo a los Hidrocarburos (IDH), Impuesto Especial a los Hidrocarburos y Derivados (IEHD), and royalties, supplemented by tax coparticipation with the Tesoro General de la Nación (TGN). Services are provided to citizens free of charge. The entity is governed by elected officials — Governor Juan Pablo Velasco Dalence and Vice Governor Paola Aguirre Melgar for the 2026–2031 term — and is not subject to commercial market dynamics, equity ownership, or traditional customer concentration.

Name

Secretaria Departamental de Seguridad Ciudadana

Legal name

Gobierno Autónomo Departamental de Santa Cruz

Website

https://santacruz.gob.bo

Company type

Public

Operating status

Operating

Headcount range

1–10 employees

Short description

The citizen-security secretariat of the Autonomous Departmental Government of Santa Cruz, Bolivia, delivering public safety, fire management, anti-corruption, and emergency response services to 4+ million inhabitants across 56 municipalities via digital platforms including Sistema Centinela and Alerta Ciudadana.

Ownership category

akta.pro rank

Product category

Public Safety / Citizen Security Services

NAICS

Justice, Public Order, and Safety Activities (922), Police Protection (922120), Fire Protection (92216)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL)

akta.pro secondary industries

Emergency Management & National Resilience (Civil Protection) (BPAIAAAI), Emergency Communications, Alerting & Public Warning Systems (HLAJAGAF), Security Systems Monitoring & Dispatch (SOC/Remote Guarding) (IMAIAEAF)

Keywords

• Public safety services
• Citizen security monitoring
• Emergency response coordination
• Anti-corruption reporting
• Government digital services

Headquarters

HQ city

Santa Cruz de la Sierra

HQ country

Bolivia

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Budget Allocation: Funded through departmental government budget allocations from national tax revenue sharing (coparticipación) with the central government (TGN). The department receives funding through constitutional mandates including IDH, IEHD, royalties, and proposed IT transaction tax sharing.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

The Secretaria Departamental de Seguridad Ciudadana provides public safety, citizen security, and emergency response services to the 4+ million residents of the Santa Cruz Department in Bolivia. Its core offerings center on live citizen security monitoring through Sistema Centinela, fire and emergency alert coordination via Alerta Ciudadana, and anonymous anti-corruption reporting through the Santa Cruz Transparente platform, delivered in coordination with law enforcement agencies and supported by digital government services infrastructure.

Product overview

The Secretaria Departamental de Seguridad Ciudadana (through the Gobierno Autónomo Departamental de Santa Cruz) operates a digital government services ecosystem consisting of multiple interconnected platforms. The core infrastructure includes the Portal Ciudadano for online administrative procedures, Sistema Centinela for live security monitoring, and the Hospital San Juan de Dios patient management system offering 34+ medical specialties. Additional services encompass the Biblioteca Departamental for historical documentation, the Instituto Cruceño de Estadística (ICE) for statistical data generation, Santa Cruz Transparente for anonymous anti-corruption reporting, the Gaceta Oficial for official publications, administrative concessions processing, fire alert systems, and fiscal coparticipation simulation tools. The ecosystem is designed to serve the department's 4+ million inhabitants across 15 provinces and 56 municipalities, with a focus on digital modernization and citizen accessibility.

Differentiator

Problem solved

Functional benefit

Brands

• Hospital San Juan de Dios App: Mobile application for patient appointment booking and medical record management at Hospital San Juan de Dios
• Instituto Cruceño de Estadística (ICE)
• Sistema Centinela
• Santa Cruz Transparente

Products and services

• Sistema Centinela

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Alcaldía de Medellín: Municipal government widely recognized for digital innovation and citizen security modernization. Comparable in its mission to transform public safety and citizen services through technology-led platforms in a Latin American context.
• Alcaldía de Quito: Capital city government in Ecuador with citizen security, emergency response (e.g., ECU 911), and digital government platforms. Comparable as a Latin American municipal government with an integrated safety and citizen services mandate.
• Gobierno de la Ciudad de México (CDMX): Mexico City government operating citizen security, emergency response (e.g., C5), and digital government services for one of the largest populations in Latin America. Highly comparable in scale and service portfolio.
• Municipalidad Metropolitana de Lima: Metropolitan municipality serving ~10M residents with citizen security and digital government functions. Comparable in scale and in the challenge of delivering unified services across a sprawling urban geography.
• Gobierno de la Provincia de Buenos Aires: Provincial government with extensive citizen security responsibilities, emergency response systems, and digital citizen service platforms serving a large population in Argentina. Analogous as a subnational government with public safety mandate.
• Gobierno Autónomo Departamental de Cochabamba: Another Bolivian departmental government operating under the same constitutional framework (Article 300 competencies) and providing analogous citizen security, health, and administrative services to a large population.
• Gobierno Autónomo Departamental de La Paz: Bolivian departmental government with similar mandate under Bolivia's autonomous governance framework. Provides citizen security and public services to the La Paz department under comparable constitutional competencies.
• Prefeitura da Cidade de São Paulo: Municipal government of South America's largest city, with digital citizen services, public safety operations, and emergency coordination. Comparable in operating scale, digital modernization efforts, and integrated service mandate.
• Alcaldía Mayor de Bogotá: Capital district government in Colombia with comparable scale (~8M residents) and well-developed digital citizen security, transparency, and emergency response platforms. Operates a similar function of providing integrated public safety and citizen services to a large urban constituency.

Regional players

• Gobierno Regional de Nuevo León: Mexican state-level government with significant economic output and digital government initiatives. Comparable in scale and ambition, though operating under a different federal framework than Bolivia's autonomous departments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/gadscz-seguridadciudadana

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Secretaria Departamental de Seguridad Ciudadana