Ayuntamiento de Santa Úrsula

What Ayuntamiento de Santa Úrsula does

Ayuntamiento de Santa Úrsula is the public municipal government (town hall) of Santa Úrsula, a municipality located on Tenerife island in the Canary Islands, Spain. The entity is led by Mayor Juan Manuel Acosta Méndez and operates with a staff of 82 employees from its headquarters at Carretera de España, 2, Santa Úrsula. It provides statutory local government services to the municipality's residents and businesses, covering administrative procedures, civil registry (empadronamiento), social services (home assistance, telecare, elderly care, gender-violence support), culture, sports, tourism, agriculture, environmental sustainability, employment and local development, youth programs (Casa Verde), public procurement, tax management, transparency, and citizen participation.

The municipality's core digital products are the main municipal portal (santaursula.es) and the Electronic Headquarters (Sede Electrónica at sede.santaursula.es), which together provide 24/7 access to administrative procedures, electronic registration, the Carpeta Ciudadana (Citizen Folder), public procurement, and transparency information. These platforms are built on standard Spanish electronic administration technology, integrating with national interoperability services including Cl@ve for identity verification, @Firma for electronic signatures, @podera for electronic representations, and the SIA Administrative Information System. The entity holds GDPR compliance certification, partial WCAG Level AA accessibility compliance under RD 1112/2018, and operates under Laws 39/2015 and 40/2015 governing Spanish electronic administration.

As a public administration entity, the Ayuntamiento generates operating revenue through local taxes (IBI - property tax, IVTM - vehicle tax, IAE - economic activities tax), fees for administrative services, and intergovernmental transfers from the Cabildo Insular de Tenerife, the Gobierno de Canarias, and the Central Government of Spain. The go-to-market is non-commercial: the entity has a statutory monopoly over local government functions within its jurisdiction and serves two primary segments — Municipal Citizens (primary) and Local Businesses (secondary) — through physical offices, the Electronic Headquarters, sector-specific municipal areas, and social media channels. Strategic partnerships include cooperation agreements with the Cabildo Insular de Tenerife for social services, inter-municipal resource sharing with Ayuntamiento de La Orotava, security cooperation with the Policía Canaria, and educational partnerships with Universidad de la Laguna, Universidad de Huelva, and Intech Tenerife.

Name

Ayuntamiento de Santa Úrsula

Legal name

Ilustre Ayuntamiento de Santa Úrsula

Website

https://santaursula.es

Company type

Public

Operating status

Operating

Headcount range

51–100 employees

Short description

Public municipal government of Santa Úrsula, Tenerife, Canary Islands, Spain, led by Mayor Juan Manuel Acosta Méndez, providing local administrative, social, cultural, environmental, tourism, and digital e-government services to residents and local businesses through physical offices and an Electronic Headquarters platform.

Ownership category

akta.pro rank

Product category

Local Government Administration

NAICS

Public Administration (92), Executive, Legislative, and Other General Government Support (921), Other General Government Support (92119)

SIC

Services-Social Services (8300)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE), Public Communications, Transparency & Open Government (BPAIAAAH)

Keywords

• Municipal government services
• Local public administration
• Civic e-government
• Municipal electronic headquarters
• Local council services

Headquarters

HQ city

Santa Úrsula

HQ country

Spain

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Distribution channels3 records

Marketing channels4 records

Core offering

The Ayuntamiento de Santa Úrsula (Ilustre Ayuntamiento de Santa Úrsula) is the municipal government of the town of Santa Úrsula on the island of Tenerife in the Canary Islands, Spain. It delivers local public administration services to residents, businesses, and visitors — including civil registry, urban planning, local tax administration, social services, cultural programming, and citizen participation — through both physical municipal offices and its official electronic headquarters (Sede Electrónica) at santaursula.es. The entity operates under Spain's public administrative legal framework and employs roughly 82 staff.

Product overview

The Ayuntamiento de Santa Úrsula operates a digital services portfolio consisting of a main municipal portal (santaursula.es) and an electronic headquarters (Sede Electrónica) at sede.santaursula.es. The portal provides general municipal information, news, and access to various citizen services including library, social services, employment, tourism, youth programs (Casa Verde), environmental services, agriculture, sports, and culture. The electronic headquarters provides secure administrative services including civil registry certificates, tax management, public procurement, transparency information, and the citizen folder (Carpeta Ciudadana). These digital platforms are built on Spanish electronic administration standards, integrating with national interoperability services such as Cl@ve for authentication, @Firma for electronic signatures, and @podera for electronic representations.

Differentiator

Problem solved

Functional benefit

Products and services

• Sede Electrónica — Electronic Headquarters Online portal hosted at santaursula.es that allows citizens and businesses to file procedures, request certificates, consult records, and complete electronic formalities with the municipal government 24/7, in compliance with Spanish Laws 39/2015 and 40/2015.
• Civil Registry and Certificate Issuance Issuance of municipal certificates, registration records (empadronamiento / padrón), and supporting documentation required by residents and businesses in their dealings with other public administrations.
• Local Tax Administration and Collection Management and collection of municipal taxes (e.g., IBI real-estate tax, IAE economic-activity tax, IVTM vehicle tax, plus municipal surcharges and fees) and processing of related payments and exemptions.
• Urban Planning and Licensing (Urbanismo) Processing of urban-planning permits, construction and activity licenses, and inspections for property owners, developers, and local businesses operating within the municipality.
• Social Services and Citizen Welfare Provision of municipal social-welfare support, family services, dependency assistance, and community welfare programmes for vulnerable residents of Santa Úrsula.
• Cultural, Sports, and Community Programming Organization and delivery of municipal cultural events, sports activities, community celebrations, and civic-participation programmes for residents and visitors.

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Instituto Insular de Atención Social y Sociosanitaria del Cabildo Insular de TenerifecoreStrategic or Co-development Partner · 1 January 2020Multiple cooperation agreements for social services including social tourism programs (2018-2021), maintenance of specialized violence against women offices, elderly care services (CEAF), and community drug prevention programs.
• Cruz Roja EspañolaminorStrategic or Co-development Partner · 1 January 2019Collaboration for non-labor training practices for participants in the 'Barrios por el Empleo: Juntos más Fuertes 2019' (Neighborhoods for Employment: Stronger Together) project.
• Ayuntamiento de La Villa de La OrotavaminorStrategic or Co-development Partner · 1 January 2019Collaboration between municipalities to attend temporary needs for human resources, allowing resource sharing between neighboring municipalities.
• Sinpromi, S.L.minorStrategic or Co-development Partner · 1 January 2018Framework collaboration agreement for training, labor integration, promotion of universal accessibility, and application of new technologies for people with disabilities.
• Intech TenerifeminorStrategic or Co-development Partner · 1 January 2018Collaboration for development of scientific-technological capacities in robotics and computational thinking for children and youth; and Inlab innovation laboratories for 12-17 year olds during vacation periods.
• Universidad de la LagunaminorStrategic or Co-development Partner · 1 January 2018Educational cooperation agreement for external internships by undergraduate and master's degree students from the University of La Laguna.
• Universidad de HuelvaminorStrategic or Co-development Partner · 1 January 2018Collaboration agreement for internship placements for undergraduate and postgraduate students from the University of Huelva.
• Gobierno de Canarias (Consejería de Empleo, Políticas Sociales y Vivienda)coreStrategic or Co-development Partner · 1 January 2018Cooperation for receiving and assessing applications for economic aid for Canary-Venezuelan pensioners returning to the Canary Islands.
• Cuerpo General de Policía CanariacoreStrategic or Co-development Partner · 1 January 2018Cooperation agreement between the Canarian Police Corps and the Local Police for public security and citizen protection services.

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Cabildo Insular de Tenerife: Insular government of Tenerife that oversees Santa Úrsula and provides funding, social services, and shared digital administration services. Directly comparable as a higher-tier public administration entity operating in the same Canary Islands geography with overlapping e-government and social-service mandates.
• Ayuntamiento de Barcelona: Major Spanish municipal government with a benchmark digital services platform (Oficina Virtual, Carpeta Ciutadana equivalents). Comparable as a Spanish municipality operating under identical electronic administration laws but at substantially larger scale.
• Ayuntamiento de Madrid: Large Spanish municipal government operating a comprehensive Sede Electrónica and Carpeta Ciudadana equivalent. Comparable as a Spanish local administration subject to the same Ley 39/2015/40/2015 e-government requirements, though operating at far greater scale.
• Gobierno de Canarias: Regional government of the Canary Islands that partners with Santa Úrsula on economic aid (Canary-Venezuelan pensioners) and provides the overarching regulatory and funding framework. Comparable as a multi-tier public administration in the same jurisdiction with overlapping e-government services.

Others

• Plataforma de Contratación del Sector Público: National public procurement portal that Santa Úrsula's municipal procurement integrates with. Comparable as a Spanish public-sector e-government platform serving similar regulatory and transparency mandates for administrative procedures.
• Red.es: Spanish public entity that funds and supports digital transformation of Spanish public administrations, including municipal e-government projects. Comparable as a national-level e-government infrastructure provider serving the same regulatory and funding ecosystem as Santa Úrsula's digital services.
• Consorci AOC (Local Administration Consortium of Catalonia): Public consortium that provides shared digital administration infrastructure (e-identification, e-signature, interoperability) to Catalan municipalities. Relevant as an enabler/e-governance platform peer that municipalities like Santa Úrsula either use or could emulate for shared services.

Direct peers

• Ayuntamiento de La Villa de La Orotava: Neighboring Tenerife municipality with which Santa Úrsula has a formal resource-sharing collaboration agreement. Operates an identical municipal service portfolio under the same Canary Islands and Spanish legal framework.
• Mancomunidad del Nordeste (Tenerife): Inter-municipal consortium of Tenerife municipalities including Santa Úrsula for shared service delivery. Operates as a directly comparable lower-tier public administration entity pooling municipal resources in the same Canary Islands geography.
• Ayuntamiento de La Laguna: Largest municipality on Tenerife with a comparable municipal structure, Sede Electrónica, and citizen-service portfolio. Operates in the same Canary Islands regulatory environment with similar Ley 39/2015/Ley 40/2015 compliance and digital administration mandate.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/AytoSantaUrsula
• YouTubeyoutube.com/channel/UCNRBGwk6pV-9TUm0T_R89gg
• Facebookfacebook.com/ayuntamientosantaursula
• Instagraminstagram.com/aytosantaursula/?hl=es
• LinkedInlinkedin.com/company/ayuntamiento-de-santa-%C3%BArsula

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ayuntamiento de Santa Úrsula