santémed Gesundheitszentren AG

What santémed Gesundheitszentren AG does

santémed Gesundheitszentren AG operates the Medbase branded Swiss outpatient healthcare network and is a wholly-owned subsidiary of the Migros Group, Switzerland's largest retail conglomerate. Across Switzerland it runs medical centers offering general medicine, therapy, medical massages, check-ups and performance diagnostics, alternative medicine, and courses; a chain of pharmacies (Medbase Apotheken AG) with a Club Card loyalty program; dental centers under the Zahnarztzentrum.ch brand; radiology (Radiologie Win AG); checkup centers; and WePractice co-working/medical practice spaces. The group also offers B2B occupational health services through Medbase Fit im Job (fit im job AG), including individual health orientation, early detection, and workplace wellness programs for corporate clients.

Customer segments span individual patients seeking ambulatory medical, dental, pharmaceutical, and therapeutic care, corporate clients buying occupational health packages, and partner health insurers (Groupe Mutuel, Helsana, SWICA) that participate in the Compassana joint healthcare ecosystem. Revenue streams mix fee-for-service medical and dental consultations, pharmacy retail, B2B corporate health contracts, and checkup subscriptions; public pricing is not disclosed and most Swiss healthcare services are reimbursed via basic health insurance for medically necessary treatments.

The technology platform combines an online appointment booking system with mobile applications — the Medbase physio.coach app for locating physiotherapists and the Compassana app for coordinated cross-provider care — alongside the Medbase pharmacy Club Card loyalty program. AI is used selectively for content generation (images, copy, packaging), NLP-based customer feedback processing, recommendation engines for personalized pharmacy offers, and back-office process automation. The group's principal strategic asset is the Compassana joint venture (founded 2022 with Hirslanden, Groupe Mutuel, Helsana, and SWICA), which integrates provider, hospital, and insurer stakeholders into a coordinated digital health platform; the 2017 acquisition of Permanence (Zürich main station) further densified the physical footprint and walk-in urgent care offering.

Name

santémed Gesundheitszentren AG

Legal name

Medbase AG

Website

https://santemed.ch

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

santémed Gesundheitszentren AG operates the Medbase branded Swiss network of medical centers, pharmacies, dental centers, radiology, and checkup centers, serving individual patients and corporate occupational health clients as a subsidiary of the Migros Group.

Ownership category

akta.pro rank

Product category

Integrated Healthcare Services

NAICS

Offices of Physicians (62111), Offices of Physicians (except Mental Health Specialists) (621111), Offices of Dentists (62121), Offices of Other Health Practitioners (6213)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (Employer-Sponsored) (HLALADAA)

akta.pro secondary industry

Chronic Condition Lifestyle Coaching (Non-Clinical) (HSADAGAH)

Keywords

• Integrated healthcare services
• Occupational health programs
• Pharmacy retail services
• Dental care services
• Medical center services

Headquarters

HQ city

Winterthur

HQ country

Switzerland

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Medical consultation and treatment services: Revenue from general medicine, specialist consultations, therapy and advice services at medical centers
2. Pharmacy product sales: Revenue from over-the-counter medications, medical devices, health products, and prescription medications
3. Dental services: Revenue from dental medicine services through Zahnarztzentrum.ch practices
4. Corporate Health services: Occupational health management services for companies including health checkups, fit im job programs
5. Checkup Center services: Individual health orientation and early detection programs with personal coaching for employees

Go-to-market motion1 record

Distribution channels8 records

Marketing channels7 records

Core offering

santémed Gesundheitszentren AG operates as Medbase, a Swiss integrated healthcare provider delivering general medicine, specialist consultations, physiotherapy, medical massages, alternative medicine, check-up and performance diagnostics, pharmacy retail, and dental care through a network of medical centers, pharmacies, dental centers, and checkup facilities across Switzerland. The company also provides occupational health and corporate wellness services to businesses through its Fit im Job division, supported by digital tools including online appointment booking, the Medbase physio.coach mobile app, and the joint Compassana healthcare ecosystem app.

Product overview

Medbase is a Swiss healthcare provider operating a multi-brand platform of medical, therapeutic, pharmaceutical, and dental services. The core offering consists of Medbase Medical Centers providing general medicine, specialist therapies, medical massages, check-up diagnostics, and alternative medicine. The pharmacy network (Medbase Apotheken) operates with a loyalty program (Club Card). Corporate Health services are delivered through Medbase Fit im Job for workplace wellness. The portfolio includes specialized dental centers (Zahnarztzentrum.ch) and WePractice wellness locations. Digital offerings include the Medbase physio.coach app for locating therapists, and the Compassana app for integrated care coordination. The company is part of the Migros Group.

Differentiator

Problem solved

Functional benefit

Brands

• Medbase Fit im Job: Corporate health management services for employers
• Medbase Checkup Center
• Medbase Apotheken
• Zahnarztzentrum.ch
• WePractice

Products and services

• Medbase Medical Centers Multi-specialty medical centers offering general medicine, specialist consultations, and preventive care across Switzerland, serving individual patients.
• Therapy & Advice Physiotherapy, rehabilitation, and therapeutic counseling services to support patient recovery and physical wellness, offered at Medbase centers.
• Medical Massages Therapeutic medical massage services for pain relief, rehabilitation, and wellness purposes delivered at Medbase locations.
• Check-up & Performance Diagnostics Comprehensive health check-ups and performance diagnostics including preventive health screenings and athletic performance assessments at dedicated Checkup Centers.
• Alternative Medicine & Therapy Complementary and alternative medicine treatments including acupuncture, naturopathy, and other holistic therapies offered at Medbase centers.
• Medbase Pharmacies Retail pharmacy chain offering over-the-counter medications, medical devices, health products, and prescription medications at locations including St. Gallen, Kriens, Lausanne, and other Swiss locations.
• Dental Medicine Comprehensive dental care services including general dentistry, orthodontics, and oral surgery through Zahnarztzentrum.ch dental centers.
• Medbase Fit im Job Corporate health management services helping companies maintain and improve employee health through workplace health programs, occupational health services, and preventive care.
• Courses

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability6 records

Feature5 records

Partnerships

Five partnerships are on record, tiered flagship.

• HirslandenflagshipStrategic or Co-development Partner · 27 January 2022Medbase and Hirslanden (leading private hospital group) co-founded the Compassana joint healthcare ecosystem together with Groupe Mutuel, Helsana, and SWICA. This digital health platform provides coordinated healthcare management across multiple providers.
• Groupe MutuelflagshipStrategic or Co-development Partner · 27 January 2022Medbase and health insurer Groupe Mutuel co-founded the Compassana joint healthcare ecosystem. The platform enables coordinated healthcare management between providers and insurers.
• HelsanaflagshipStrategic or Co-development Partner · 27 January 2022Medbase and health insurer Helsana co-founded the Compassana joint healthcare ecosystem. The platform enables coordinated healthcare management between providers and insurers.
• SWICAflagshipStrategic or Co-development Partner · 27 January 2022Medbase and health insurer SWICA co-founded the Compassana joint healthcare ecosystem. The platform enables coordinated healthcare management between providers and insurers.
• Migros GroupflagshipOthersMedbase AG is part of the Migros Group, Switzerland's largest retail company. Medbase operates as a subsidiary under the Migros Group umbrella, following the Migros Group Code of Conduct.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Regional players

• Lindenhofgruppe: Bern-based hospital and outpatient network providing integrated medical services in a defined Swiss region. Comparable as a Swiss multi-specialty outpatient/inpatient provider serving employer and insured populations, though geographically concentrated in the Bern region.

Emerging players

• Zur Rose (DocMorris): Swiss-headquartered mail-order and online pharmacy that has evolved into a digital healthcare platform. Comparable to Medbase Apotheken AG on the pharmacy distribution side and represents a digital-first competitive threat to Medbase's brick-and-mortar retail pharmacy model.

Direct peers

• Swiss Medical Network: Private clinic and hospital network operating across Switzerland with multi-specialty offerings. Directly comparable to Medbase in providing integrated outpatient and inpatient services across Swiss cantons, often serving similar corporate and insured patient populations.
• TopPharm: Swiss pharmacy cooperative chain offering retail pharmacy services and health advice. Comparable to Medbase Apotheken AG as a multi-location pharmacy network targeting similar Swiss consumer and loyalty-program use cases.
• Hirslanden: Switzerland's largest private hospital group and Compassana co-founder. While Hirslanden focuses on inpatient/private hospital care and Medbase on outpatient multi-specialty services, both operate integrated Swiss healthcare networks with overlapping corporate health offerings and shared digital infrastructure via Compassana.

Broad incumbents

• Sanitas: Major Swiss health insurer offering complementary health and insurance products to private individuals and corporate clients. Comparable as a Swiss healthcare ecosystem player competing for the same insured customers and corporate health contracts that Medbase's Fit im Job targets.
• Insel Gruppe: Bern University Hospital Group — one of Switzerland's largest healthcare providers combining university hospital care with outpatient services. Comparable as a large-scale Swiss multi-specialty provider, though with a public/university hospital orientation rather than Medbase's retail/outpatient focus.
• Galenica: Swiss pharmaceutical and healthcare group operating pharmacy chains (Amavita, Coop Vitality, Sun Store) and specialty pharmacy (MediService). Directly comparable to Medbase Apotheken on the retail and specialty pharmacy side, while operating as a larger incumbent across the broader pharma value chain.
• CSS Versicherung: Switzerland's largest basic health insurer, offering corporate and individual health plans alongside preventive health programs. Comparable to Medbase as a counterparty in Swiss healthcare delivery, with potential to steer insured volumes toward or away from Medbase's provider network.
• Concordia: Swiss health and accident insurer with a strong regional base and corporate client portfolio. Comparable as a healthcare ecosystem incumbent competing for the same insured patients and employer contracts that underpin Medbase's outpatient and corporate health revenues.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/sant%C3%A9med-gesundheitszentren-ag
• Instagraminstagram.com/medbase.ch

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about santémed Gesundheitszentren AG